As always, they make purchasing a vehicle a pleasure, instead of a nightmare ....customer service, is top- notch. They can and will, answer a Ur questions and back it up, with proof. On- line or on- paper. No gimmicks or pressure, just the facts and a person, trying to help you pick, the vehicle of Ur choice, in the Best terms possible. I cannot say, enough positive things about my experiences, buying thru CarMax.

Staff are all knowledgeable and courteous. The entire experience was smooth and flawless. I was completely satisfied with the offer for my 2017 Ford Super Duty, which was substantially more than I anticipated. I would highly recommend CarMax to anyone looking to sell or purchase a vehicle.

We received a price to sell our car and they paid us exactly what was quoted. They are extremely professional, timely and honest. I would highly recommend CarMax of Bristol.

I sold my SUV two weeks ago to CarMax and came back and sold my other car. It was fast and easy I started the process online and finished at the store. They are the best around and go above what is expected.

I want to thank Nicholas for his helpfulness in assisting me with the car i purchased. I was having a difficult time getting the answers i needed and also the run around being told different things about when i would get my car. I spoke with Nicholas and he went above and beyond to find the problem as well as resolve the issue. I am very thankful that we crossed paths and appreciate him more than anything. He did an amazing job. I also want to thank Kim for her help in assisting with the paperwork and going out of her way to clean the car her self one last time before giving it to me. Others can learn alot about customer service from these two. I love my car!

I felt at first CarMax was not interested in selling me a car. I had to suggest that I was going to another place where I felt I was wanted in order to get the ball rolling. I realize not everyone is serious about dealing for a new car but you need to understand that some people are not pushy enough to get things done when someone is dragging their feet and seemingly not interested in making a deal.

We were really in a bind, trying to get a car. Carmax made an otherwise stressful situation, enjoyable. It was convenient to shop both online and in person. Many, many choices were available, and absolutely NO PRESSURE! Then our trade-in, they made it effortless to resolve all our needs. Definitely will recommend them!!!

I didnt actually go to read store but the phone services was great and Chip was so helpful and awesome sauce.

Be aware if you have their maxcare and then sell your car to them. They will not tell you that in order to get your refund you have to cancel the policy instead of it being canceled when you sell it. Another dealership noticed it and when I called they admitted they owed us more money than they paid us😡

The buying process is not rushed with no nonsense. The sales team go above and beyond to find something within budget that youre happy with. I have even sold a vehicle and that process was extremely fast as well.I gave 4 stars because some of the vehicles have minor scratches, scrapes and smells that really should be taken of before being resold. Thats my only issue.

My wife and I agree that buying her new car (new to her) at CarMax was the best experience we have ever had when buying a vehicle. Being able to look at the great variety of cars without a sales person tagging along was great. We would recommend CarMax to anyone looking to buy a good used car.

Savannah Smith was excellent. My experience was smooth and straightforward, and handled very professionally. I would highly recommend carmax and Savannah

This place was amazing and so easy to find just there right vehicle for me. However I noticed the CarPlay audio wasn’t working and it’s been in the shop for almost two weeks so I was only able to drive it for 2 days. The waiting game is no fun.

HUGE WASTE OF TIME. I wanted to sell my vehicle so I completed their online appraisal. I answered all questions accurately and honestly. Once I received the offer I actually called the following day to discuss my vehicle and make sure their offer was legitimate before I took off work to make the 3 + hour trip. I told the guy on the phone that the van had a wrap and custom shelving. He said the wrap shouldnt be a big deal and the shelves may actually add value. So I felt good about making the trip.When I arrived for my appointment, the offer was reduced by over $5,000!!! My vehicle is a one owner, with a clean Carfax, only 9,000 mi, and it is in nearly perfect condition. They graded it and gave it the highest score in all areas. They really did not give me a full explanation why the offer was reduced so heavily, other than the fact the van had shelving and a professional wrap installed ... which I verified could be professionally removed for $200.I was fully prepared for a deduction, even up to $500-$600 might have been acceptable but not $5200!! So I wasted a day, put more miles on the vehicle, and had additional fuel costs. They even told me that if I paid to remove the wrap myself and brought the vehicle back they still could guarantee the original offer would be valid!What a scam. Needless to say, Im not a satisfied customer and will not be back.

Bought cars at other dealerships in the past but after my experience at CarMax, they have earned my business with my future needs. No pressure, great prices and you walk away actually feeling that you were treated with respect. Great place to buy a car or truck as in my case.

The buying experience at this location has always been phenomenal! This is the third purchase we have made in the past two years and they never disappoint! The staff as well as the internet department are amazing and attentive. The only place I will buy vehicles from is Carmax Bristol TN!!! Thank you so much for all of your hard work!

What a wonderful experience!!! Very pleasant and professional. The whole process was so easy

My total experience with CarMax was positive. It was the smoothest transition Ive ever had with a dealer. The personnel were professional, friendly, and totally transparent about costs.

I visited Carmax twice, on two Saturdays one week apart. My first experience left much to be desired. The salesperson we drew for our appointment was not overly concerned about the needs presented by my visit, and as it turned out on my second visit, actually withheld information that would have allowed me to complete all necessary transactions with a single trip. As it was, I was not informed that we could have a replacement title printed on premises for a fee (which I would have happily paid), and her entire demeaner gave me the impression that she was doing me a favor just by speaking with me in the first place. I live over an hour drive from the Bristol store and ended up making two trips in a single day, then again on the next Saturday to complete my business, dragging my family along for the ride. Luckily, the second Saturday, you had a young lady who was kind, considerate, and apologetic for the previous weeks individual. I didnt expect her to apologize, but her consideration was appreciated. And she made the trip and my business run smoothly, efficiently, and quickly. Thanks solely to her, CarMax may have my business again in the future should the need arise.

Carmax was an excellent experience all around! After spending hours at a few other car lots, it was like night and day to experience the difference at Carmax. They were very busy, but efficient. I was able to sell my car, get financing, test drive a few cars, and buy my new car within a few hours. They were straight dealing and even washed my new car and put a bow on it! Loved the whole experience!

We were very pleased the associate that helped us was great she knew her business Thanks to all of you GOOD EXPERIENCE!!!!!

I was very pleased with the purchase of my Nissan Rogue. Skylar was exemplary in her service! I went with an idea in mind, but she showed us some other options which worked much better for my needs. This is the second time I have purchased a car from CarMax and would do it again because it is a no haggle, no hassle experience. The only negative was I would like a different date for my payment that better suits my needs, but will work with finance on that.

This was my third purchase from CarMax, the other two were great. This one was terrible! I had made an online appointment which didnt show up on their end even though I had confirmed on my end. Took the car for 24 hour test drive and got my own financing, went back at next day appointment time. Well I wasnt down for that day either. They did find someone to work with me but it took them 4 hours to do the paperwork on a car with me check in hand. But they acted like they didnt know how to proceed with selling me the car. It was absolutely terrible, will not be returning there.

After years of searching and having several horrible experiences with local dealerships, we finally found a car that had all the options we wanted, low mileage, and within our price range. But because the need for the vehicle was immediate whereas it had not been before when we were looking, we had gotten very lucky. The crossover was located in Hickory, NC. It would cost us nothing to have it brought to Bristol. We had pre-approval prior to test driving. We are happy with our purchase.

From the time I got greeted to the moment I left the parking lot I was taken care of. Savannah got my appraisal done very quickly and answered any questions I had. I would absolutely return in the future.

Honestly couldn’t have asked for a better car buying experience. Looked at a VW Atlas there and the guy was super helpful. Got one shipped in and purchased and took it home the same day. Left with tags and registration. They cleaned the car up very well and installed the front tag bracket. Paper work was a breeze and every employee was amazing.

Great service and selection! Loved the whole process and have recommended CarMax to friends and family looking for a vehicle upgrade.

My second time with CarMax, first time was great-sold and bought a car. This time, just sold back the car I bought the first time. The offer given on-line was honored and the service was quick and courteous,

Easiest car buying experience!! Irene and Ronnie were the ABSOLUTE best!! I don’t think I’ll ever buy a car from anywhere else! Will always recommend people to check CarMax of Bristol out!

I recently purchased a vehicle from this location and I was sold a lemon from this location better yet I was duped out my money and transportation they let me drive off the lot in death trap that wasn’t fit for the road I keep calling them to only be given no resolution to my problem and they don’t care about me or the fact that they didn’t do the job that they were supposed to do before allowing me to leave the lot which was their famous 120 point Inspection do not get your vehicle from this location

I WILL NEVER SPEND ALL DAY AT A DEALER AGAIN.This was the easiest, most painless, car purchase Ive ever made. The people were all responsive, professional, and helpful!

Fast, efficient, and friendly - very much NOT your typical car dealership!

They were very patient with me finding exactly the right car for me. The salesman went above and beyond for me to find what I wanted. Would highly recommend going to Car Max. It is convenient to find any brand of car on one place.

Everyone at this location are very helpful without pressuring you to purchase. Love my new ride. Thanks. to Josh and Debbie for making my buying experience stress free.

Kim was amazing and so was the experience. Will be back!

I appreciate how easy it was to trade in my car and purchase a new vehicle. Everyone was nice. However, I was very disappointed to find out that this CarMax did a terrible job inspecting the vehicle before selling. Literally within a day of purchasing a Subaru I noticed coolant leaking. I open the hood to find that the hose that connects the coolant to the radiator did not have a hose clamp and the hose was basically coming off and leaking coolant. This could have been much worse if I hadnt of noticed so early on. Secondly, there was a major issue with the gas tank. I was unable to pump gas for more than 5 seconds at a time. I tried different gas stations, holding it at different angles...everything. I test drove the vehicle with half a tank of gas and upon purchase it had a full tank so I know an employee filled this tank up and it would have been impossible not to notice this problem. I took the car to a different CarMax in Murfreesboro TN to get it looked at and they replaced a part in the gas tank for me. I really hope that the Bristol TN CarMax will look into their employees in the service department so that others do not have this same experience.

Trouble free quick service. Friendly agents to work with. Highly recommend Carmax of Bristol.

As stress free as a car buying experience can be. I would have given 5 stars, but it’s been 2 weeks and I am still waiting for the service department to call me to schedule an appointment.

We completed the online form to get a quote for selling our car prior to going. We scheduled an appointment after receiving our online quote at that time (which was almost 4 times more than another site we were considering selling to). We arrived to our appointment and were seated within 5 minutes. The associate took extra measures in cleaning the area we were at for Covid. She used our quote number to pull up everything. We went outside to take pictures. Came back inside. Within 10 minutes, the quote was approved. We had the check in hand in around 45 minutes (from start to finish). It was so easy. No hassle or haggling. I would definitely recommend this process to anyone looking to sell their car.

The staff was great, answered all my questions and I also left with a new car with only 30,000 miles.

Absolutely the best car buying experience ever! It was enjoyable, no push, no rush with a very informed, knowledgeable and honest salesperson. Got a great trade in offer on my vehicle (much higher than what surrounding dealers offered) and the vehicle I purchased is exactly what I was hoping for! HIGHLY RECOMMEND!

My transaction is currently still in progress. However, up until this point I have not been treated anything but respect, I have not been rushed, nor hassled. All of the information I have needed has been given to me up front. Natalia and Cory were amazing and ultimately I left feeling that Id made a good choice and it really seems theyll stand behind their product.

Our initial Carmax experience was not very good as the staff person we had did not make us feel comfortable. As for our second trip, much better as the salesperson Anthony did a far Surpier job and made us feel far more comfortable buying our New Toyota Highlander...Go see Anthony...

This was the easiest car buying experience I have had. I done most of it online. Very fast process. All staff was great. Would definitely recommend

Carmax simplified the car selling process. I answered some easy questions, received a quote, set up an appointment, drove in, and completed the process in less than an hour. I left with a fair price for my vehicle. Carmax takes the guesswork and anxiety out of selling your car.

As easy as buying a car can be. Know what the price going in is for the vehicle. Even able to get a trade in offer price before stepping foot on the lot. No hassles, gimmicks, or sales people trying to offer everything under the sun. Highly recommend!

Nate and Josh were great to deal with. No high pressure sales and they had no problems answering any questions we had. Shopped from home, scheduled a 24 hour test drive to get to know the car and purchased it upon return. We received great pricing with no hidden fees on a vehicle that was near new condition. Easiest car buying process through a dealership Ive ever had. CarMax also offers a great deal on MaxCare extended warranty. No push to purchase and they will offer the tier that best fits your needs. Excellent experience.

Awesome experience I highly recommend Car Max. Only took about 30 to 40 minutes and they did what they said they would do. Very pleased

Seems like a decent place we will see if I get my vehicle

I had never considered CarMax before a friend suggested them. Had a great experience from the time we walked in the door, until we drove away w/our new truck. Austin was so helpful and everything went so smooth. No pressure, no negativity, just pleasant, honest service. Would definitely look at CarMax again when we’re in the market for a vehicle.

We picked up the car September 19th. When we were driving home, a light came on concerning emissions. You have had the car since Thursday of that week and we have not heard a word from you at all concerning this car. Poor service. Poor communication. MP

Easy and fun! Huge difference from dealership buying. No back and forths with the manager, no doc fee, no pressure. Found the truck I wanted and paid $99 to get it brought into town, dropped by for the test drive and walked out with the keys. Sorry for the local guys, they need to drop the game. Theyre getting their lunch eaten.

Very nice folks were very good to me thanks for being so kind to a old man god bless

Everyone was very experienced and knowledgeable in their job. All employees were extremely professional

When you go to purchase an car it should be the most excited experience for you. But not for us the person we had to help us didn’t greet us had an nasty attitude didn’t even ask our name she only asked you ain’t from here we said “NO” and that’s was it an said pop your hood on your trade in. My husband went to the manager to ask for another sales rep and that manager raised his voice at my husband then my husband had to raise his voice also, and that is when we got another sales rep who was awesome. This was our 3rd car with CarMax and hadn’t experienced this type of behavior before but I will say this if you ain’t a people person don’t get into this type of job.

I am very pleased with the efficiency of every one at CarMax in the trade and purchase process. I love the new vehicle and I will be a CarMax customer for life!

Very friendly staff. Great place to buy or sell your vehicle.

Great customer service, easy and good price. My best car buying experience ever

Wonderful experience getting the car of my dreams ! Very professional and friendly staff . I have recommended CARMAX to everyone I know !

Son went to look at a car & was impressed with the car & service so we can home with a new car. Very pleased with try he overall service.

Carmax is a great place to go when other places turn you away. They have several different lenders to work with you. Easy and quick process. Friendly with you and your family

After trying and trying to get a car, I was let down many times. Carmax was a breeze to work with, I filled out most my paperwork online and had me approved before I even went to the store. I showed up, paid my down payment, and signed what documents needed signed and I was on my way in a new car. I love my 2020 Hyundai Accent, it only had 1,400 miles when I purchased it. It’s still unbelievable how fast and painless the whole process was, I’m very happy I chose Carmax! I will definitely be going back for future vehicles!

Cory was very personable and very easy to work with. He greeted us when we walked in to the dealership with our buyout offer. He had never done a lease buy back before and he double and triple checked his work, being very careful to keep us informed of the process.

Daryl and Brett were amazing and very accommodating! Everyone else we encountered was also very nice and professional, and I have recommended this location to several of my friends that are also looking to purchase a vehicle.

I sold my Jeep to Carmax and they paid me more than KBB offer. I was very skeptic but they are legit. I got my check that day and they paid my bank in just a few days. In and out in about an hour. Very satisfied

I would like to say a BIG thank you to Savannah! The fact that she let ME pick the car I wanted and never pressured me is beyond amazing! Savannah wasn’t working the day I purchased my car(03/03/2021) but she made the business of making sure I was comfortable with my vehicle selection and she was very understanding to my unique situation! Thank you again Savannah!!!!!

Corey and Jackie were amazing. Jackie helped us through the search for exactly what we were looking for. She spent. 6 hours with us throughout the whole process. She and Corey kept us informed what was happening until we drove away with our new Pathfinder. The management really stepped up when an issue raised and were very professional. Thanks Jackie and Corey and Beth.

We had an amazing experience. Austin Alexander was our salesman, he helped us find exactly what we were looking for. When everyone else told us no car Max said yes! The store was clean everything was smoothly done. Thanks car Max I love my new car!

I had an excellent experience with them. Their customer service was the absolute best. I very highly recommend and will be using them again for future dealership needs. Thank you Carmax for such a hassle-free and smooth sailing car purchasing experience.

Chad was our CarMax account care representative and the experience was excellent! He is highly experienced, articulate and he made the car buying experience totally painless. No pressure at all and we moved through the test drive, trade-in and financial details in minimal time.This was our first experience with CarMax and, well be back when we need our next car.

When I got there I was told by an employee to go look at cars and pick one out. Made my decision only to be told I needed to make an apt and come back!!!! What? No….I don’t live that close to the store. I’ve always loved carmax but this store sucks because of the employees!

From the time we arrived at CarMax till we left they stopped at nothing to be so helpful and when one door closed they kept on until we left there with what we came for. Thank you, CarMax. Would definitely recommend to anyone!

It was so easy to get the car I wanted I searched for it found it. Paid $99 to have it transferred to the store closest to me went in for a test drive. Signed the papers and was on my way with the car of my choice. No other car lot has done that it’s always been I can’t put you in that one I can this one and so on. Carmax makes sure you get what you want and the payments.

Great experience! Staff was knowledgeable and helpful with all our questions and told a lot of stress out of the buying process

The staff is very friendly and helpful they have good prices and are straight forward about the history of the vehicle and price of it. I will be back again and I highly recommend this car dealership to everyone who is looking for a good vehicle.

Good price. Fair. Very clean car. Like new.

I want to say that this is car shopping made simple. Way less stress and much faster than the average sign and drive deals. I would recommend to anyone.

Had an amazing experience selling my car to CarMax in Bristol! Went one day to get it appraised and it was done super quickly and professionally. The gave me a fantastic offer for my car and I returned the next day to sell it to them. The selling part of it was also excellently handled and very quick. No hassle or problems at all. Will definitely come back next time I need to sell a car!

As the first time buying a car through a dealership, this was smooth process. The staff was pleasant to deal with. They made the process as painless as possible!

Excellent customer service!! I was refered to them by my husbands coworker. The first vehicle I purchased with Irenes help ended up not being all I needed it to be. When I went back to switch to a different vehicle Brad was excellent at keeping me informed during the entire process. They even stayed after closing to assist me with finalizing paperwork. I will definitely go to Carmax for any vehicle I purchased in the future. No pressure at all when we were looking at vehicles. Not one associate approached us which left us free to roam how we wanted and decide on our own which vehicle we wanted. Definitely recommend them!!!

Very pleasant experience. I started my car buying process online continued with texting and along with phone conversations and finally in store to button everything up and to go over and sign the paperwork. The process was very smooth, I was very surprised It was nothing like going to a regular dealer. You can find the exact vehicle you want online and have it delivered to the nearest dealer if the dealer does not have it on the lot your shopping. thought i would be there for hours if it was not for the test driving, looking at the car and talking it probably would not even took the time that we were there. I had my vehicle shipped to the dealer was told it could take up to 15 days but only took a couple days so that was impressive. Im not one for the whole mask thing but I can say they were very respectful in that aspect sanitizing the vehicle every time someone was in it along with the desks, chairs and electronics that anyone may touch. I really dont have anything negative to say about carmax.

They are great. Theyve been working with me for a few weeks trying to get me in the car I love. Not impatient or pushy like most dealerships. Would. Highly recommend them

The experience for the most was very nice! We found the car my son wanted and paid to have it shipped to us. Upon test drive which was scheduled at my convenience we noticed some damage done to the windows. They were very nice and agreed to fix the damage and said it should have been done before the test drive. We paid a fee to have it shipped and they said they would refund that as well which so far they haven’t. We have an appt with safelight to be fixed so hopefully that will get done soon. Sales lady was very nice and quick. All and all a good process

Never had a negative experience here. Have purchased 2 vehicles from Carmax, and now looking for my third. I refuse to car shop anywhere else.

First, I will say I am 100% satisfied with the vehicle that I purchased. However, the process leading up to and my visit to the Bristol, TN store the day of purchase were quite disappointing. I selected a vehicle from another store that would need to be transferred to my local store. I made the request online and the next morning I received a call from a representative to help me in completing some information, along with obtaining my financing. After spending near an hour with this person on the phone and securing the financing option, I was told the next step in my purchase would be the appraisal of my trade-in, which I would soon receive a link to do myself and submit. As promised, I received the link to submit my vehicles information and photos, which took roughly about 30 minutes to complete. I had also been advised that it could take up to 14 days for my new vehicle to arrive at my local store. So, I proceeded to send in the trade in appraisal, which was returned quickly with a satisfactory offer for my car and I approved. Now I wait... 9 days later my car had arrived. I scheduled the appointment to go to the store and make the trade. From the call I had had with the representative, I was expecting that I would be at the dealership around an hour to an hour and a half. This turned into an almost 4 hour visit that was not pleasant! Not only did EVERYTHING I had previously done over the phone and online to “help” expedite the process have to be re-done when I got there, I also worked with an agent that was brand new to his role at the dealership. Now, he was a great person to work with, but he struggled greatly with getting me through the process and all the required paperwork with little to no help from his leadership or management. In fact, I observed the manager watching him struggle with helping me and never once offered to come over and help. Not for the sake of his employee or the customer was he concerned. Obviously, this was an extremely frustrating experience for both myself and the employee! When I finally got everything completed, I wasn’t even provided a copy of all my documents for the purchase because the printer had gone down! I’m sure the poor employee was just as frustrated as myself and wanted to try to get me out of there! I was supposed to receive everything by email the next day. Three days later I had to make a follow up call in order to get this task completed.

I had such a great experience I bought two cars in one week from them! I knew what I wanted and I looked at area dealerships and even perused another online car shopping company as well, but the cars I wanted were both available at Carmax. One was on the lot and I paid $99 to ship one from Chattanooga to Bristol so I could test drive it and I was not disappointed. I knew the moment I got in, it was the car I wanted. I truly appreciate the no-haggling prices and its such a refreshing experience compared to the traditional dealership fiascos of my past. I appreciated the friendly and helpful sales team and was amazed to learn they have their own mini DMV and I was able to pay my state sales tax, transfer my tags and renew my vehicle registration all at the same time I bought the cars. Paperwork processes fast as Ive already received the title.to the first car I bought. Huge CarMax fan here. Ill be back!

Mike Smith our salesman was fantastic very knowledgeable didnt pressure us at all. He answered emails and phone calls in a timely manner. First time that I didnt get mad buying a vehicle usually have to spend several hours with back and forth over price. I would highly recommend Carmax in Bristol.

Started online with a transfer and had call immediately from CarMax representative. Worked with another person on preapplication process for financing and she was very helpful. Experience at dealership was wonderful. Everything went very smoothly. We were pleased with the whole process.

Skyler was a great help throughout the whole process. The computer system kept crashing throughout the day but she kept the process going and it was a great experience in purchasing this vehicle.

Very helpful staff. Also very helpful in asking me what I looked for in a car. great prices, large selection in cars, and no pushy salesman.

Very friendly. Decent customer service. The interior of the car definitely could have been cleaned more thoroughly before I drove it home after purchasing. Other than the sloppy job cleaning the car, we had a decent experience.

Disorganized and chaotic. Would not recommend.I have sent in 2 complaints on the corporate website with no responses. Love the car - wish I had purchased elsewhere!

Ask for Josh and Debbie. They rock and know their stuff. It was worth driving 4.5 hours there.

The easiest, and hassle free car buying experience I ever have had!!! Josh Blevins helped me through the whole process. Very professional, very personable!!! Amazing car, great price. When I walked in the location I was a stranger, but they made me feel like family.

Terrific experience! Chad Caudill is a wonderful sales associate. Love our new car!

Great service and over all experience. Wont buy a car anywhere else.

We did a curb side due to the virus Skylar was very helpful and understanding. We love the 2017 Buick Encore we purchased. Thank you Carmax

I have purchased two cars at Carmax Bristol. Its the best experience Ive ever had when buying or trading a car. You can know in advance how much your trade in is worth, and how much the new car will cost.

Fantastic buying experience! Sales associates were helpful and knowledgeable I wouldnt hesitate to buy from here again.

I have just had the most enjoyable car buying experience in my life. I got my new car on Jan. 28th at the Bristol TN store. Carty Leonard was so patient, answered every question I had, and helped me make an informed decision as to the car for me. I would definitely recommend them to anyone and have!!! Thanks again CarMax