I was pleasantly surprised with the speed Bill Gatton Chevrolet Service solved the problem I had with my car. Very knowledgeable and honest in their pricings. I strongly recommend their business to anyone with car problems. Thank you Bill Gatton Chevy Team!

Thomas was extremely helpful and very knowledgeable of the vehicles. And the sales manager was nice and very professional And the process was very easy and streamlined

Wonderful service from our salesman Jason Turner. He went above and beyond his job to help us with any questions and was great with the kids. Would definitely recommend Bill Gatton Chevrolet especially if you get Jason!!! Well worth the drive!!!!

We were traveling from TX home to NY and broke down starting in TN. We stopped our 3rd time braking down at this Chevy dealer. They took the time to figure out why my car wasn’t letting me drive further than 90 miles. They changed the modular for the Transmission and my car drove so much better. Working with Savannah was awesome and she kept us in the loop all the time. I wish I lived closer because this for sure would be the service/dealership I would work with.

Sales person very rude and arrogant. A real know it all, acted as if he didnt want to answer questions...and wasnt interested in making a sale. I came back to my hometown and purchased the same type vehicle, same model,with more options for a much better deal.

Great people got me in fast I was on trip from VA to Tennessee and the fitted me in to there schedule I was so lucky after 5 other dealerships told me noo

Great Service, Charlie went above and beyond. Just had first oil change, Bill did outstanding job.

Very friendly, helpful, had me done & ready to go in a jiffy! I was thankful!

(2017 Chevy Colorado Z71) Purchasing went great. Quick and efficient. Jay was super helpful. Finance guy, Stephen I believe, was awesome. Definitely knew his stuff and helped me get the right coverage I needed. Was a little disappointed that I had to being the truck in to have the transmission flushed two days later though. Through my pre purchase research I knew it was a problem with those trucks. Did not feel the rumble on the test drive but felt it about 10 minutes into the ride home after purchase. Very glad it was still under warranty though and the maintenance department had me back on the road within two days. However I do feel like that is something that should have been discovered and fixed in the certified pre-owned inspection. Regardless, I am super happy with my purchase and thankful! Love my new truck. Only reason not for 5-stars was the transmission deal.

Bristol service center was very friendly and easy to work with...Unlike the Johnson City location where they were very rude and didnt want to be bothered with my needs.

Developed a problem.....here from Florida. This dealer was super in helping me to get back on the road in a very helpful,friendly and speedy manner. I am very grateful to them,esp savannah! Thank you

Tom was great. Answered any questions I had. I never felt rushed or pushed around. Will definitely buy here again.

Very friendly and very knowledgeable, they went out of their way to help us. Thanks

Salesman was awesome finance guy was awesome even the guy who test drove our trade was awesome the nicest car buying experience Ive had

I got an oil change! I was in and out fast! Good service!

I had an incredible experience at Bill Gatton Chevrolet! Tom Lyman was an amazing sales professional to work with and went above and beyond helping me get through the buying process! Will highly recommend Tom to anyone I know. Thank you Tom!

Best Car buying experience ever !! The staff at Gatton Chevy treated us like VIPs and also as if we were the only VIPs ! Jay Hall, Dave Meade, the go getter young salesman whose name I cant recall and Jason Horne all gave us excellent service from the hello on the lot till we drove off in our brand new Chevy Silverado Z71 Trail Boss. We will be back for sure! Thank you Bill Gatton Chevrolet !!!

Great experience, very easy to work work with. I received a good trade in value for my car and Chris helped get me find a car I love. It was a breath of fresh air after dealing with some other dealerships over the years. I’ll be back!

Their mechanic Rick is an awesome mechanic I recommend him to anybody and the service that guys are awesome too 😉

Thank you very much for taking good care of my car. Service staff is the best. We appreciate all you do for us. Would recommend every time.

Went into the Service Dept to check on my 2020 Silverado. There is a squeak in the front end. They checked over the whole front end and couldnt find anything but checked the bullitens to see what the problem is. Even though there was no resolution they are going to keep up with it and let me know when there is a fix. They were very nice and explained everything!

Bill Trivett helped greatly with service for my vehicle. Very professional and knowledgeable!

Great service nice and friendly staff.

David Meade went above and beyond for me. Everyone at Gatton is always so helpful. Ill never shop anywhere else.

Everyone was very nice and helpful. Was very pleased with my service

Best experience I have ever had at a dealership great people to deal with I will be going back for my next vehicle I would recommend going here for your next vehicle

Some really good people work here. Thanks Jason Horne and Stephan Holloway for an awesome buying experience. These guys got a super-duper-paratrooper back to Ft. Bragg in a new truck.

Jeremy was very helpful and smart, everyone else was also very pleasant and helpful. Every thing was done in a timely fashion. Thank you again.

Had a call to drop off a 2021 2500 Silverado was meet with friendly staff very helpful thanks

Absolutely the BEST car buying experience i have ever had. Neal (car sales person) and Jamie (finance) made this experience super convenient and easy for our family. Will most definitely always include Bill Gatton Chevy in any of our other upcoming vehicle purchases. Greatly appreciate all of you!

They have great customer service in the service department!I bought a certified pre-owned Silverado at this dealership. I live in Kingsport and was having it serviced here. There was a issue with the air conditioning not cooling so I called courtesy and they said it would be 100 bucks just to scan it. I was kinda upset because it only has 60000 miles so in my opinion they should at least check it. I decided to call Bill Gatton and they said bring it on up and we will check it out! They explained it is out of the bumper to bumper warranty but we will look it over for you. It ended up that the compressor had failed and was warranted so they fixed my truck at no charge. Just the fact there were willing to check it out went a long way with me! I wouldn’t have minded to pay for the repairs if they were not warrantied. I completely appreciate this kind of service and the way my issue was handled. I will definitely give them my business moving forward even though I have to drive to Bristol!

Very helpful and experienced staff from service writer down to technician. This is a top shelf customer service organization.

Mr. Horne was excellent!!! He answered any questions that we had and was straight forward with us from the very beginning. His willingness to help my family find the safest vehicle and compassion for his career shined right through him. We will use Jason for our next Chevy purchase - without a doubt!!#bemorelikejason

Very friendly service. Easy doing business. Tom was awesome!

We showed up just to look at a vehicle on your lot. Jay came out in a cold rain to greet us and talk with us about the vehicle. His honest approach and knowledge of the products was appreciated. This lead to us driving, negotiating, and buying our new TRAX. He and your finance manager stayed over, got us taken care of on the deal we wanted, and were AWESOME!!

Excellent service. Charity was very professional, polite and helpful. Their price was more than fair on my oil change and service for my Cadillac. I will definitely be using them again in the future and highly recommend them.

Very nice and knowledgeable people and they can get the right part

# 1 in Named Brand Vehicle Customers Service and Experience of Buying a New Car. Professionals at their Best.

These folks know how to sell a vehicle. They come walking out as you pull in. Easy to deal with . Great people to do business with.

There for a airbag recall. i arrived early and they took care of me right away. done in less time than i thought. thanks. John B

I work there and it is fantastic

Charity and Bill were great in the Service Department. Always enjoy working with them and Mike, didnt see him yesterday. Glad my Fin Antenna came in the correct color which didnt cost me anymore money.

Everyone was very helpful and friendly. It didn’t take as long as expected and didn’t cost as much as I was quoted on the phone.

Fast, friendly, fair and quality work.

Great professionals, especially Charlie! Thank you!

It was a completely pain free experience, actually it was pleasant. There was no pressure at all, and Im very pleased with my purchase. I love my experience at Bill Gatton, and will most certainly return there when its time to trade in. GREAT JOB!!!

Everyone was very helpful. Answered our questions to our satisfaction. Very pleasant to deal with.

Purchased a brand new Tahoe 8-17-2020, had to make service appointment on9-3-2020, paint peeling,bubbling,head liner frayed and wrinkling,doors wont shut properly,water coming in top of doors,ALL OF THEM, paint lines, paint blobs,leather on passenger seat cut under the panels of leather, signal light wont cut off after a shop left or right, to which the manager said its a setting BS! with all these issues they will not honor the warranty, Theyre general manager or manager told my husband and myself that its out of their hands! This vehicle had 70 miles on it when purchased, they have done everything possible to dodge what they should do,

Everyone was friendly and easy to work with on the purchase.

I believe you tried the most expensive solution first ($2000+) and then when that didnt work you went to the solution that actually fixed the problem. I have always had trouble trusting Chevy dealers. This does nothing to fix that.

We found a car we were interested in online. We worked with Zach getting pictures and information. Since we live almost 3 hours away he volunteered to shorten our drive by meeting us part way at their sister car lot to take a test ride. We loved the car. Zach and their service man helped with a tail pipe/muffler issue and did 100% to make us happy at a price that we thought was a fair deal. We highly recommend this dealership and our salesman Zach. Our only regret is we live too far away for routine service because we trust them. But we will look for another car there in the future. Well worth the drive!

Impressive!!! They stand behind their product. Therefore, my advice to anyone dealing with a Bill Gatton dealership., should you ever have an issue, contact them because their commitment to customer satisfaction is sincere, and genuine. This dealership really cares about his customer base, and the cars are of high quality.

Didnt have parts, had to leave vehicle two days but personnel is nice deal with Mike.

I was always treated in a friendly, professional manner. They did a great job for me.

I brought my new Sliverado in for an oil change on 7/21 and was greeted at the Service Department by Charity.Thanks to the knowledge and professionalism of Charity, the whole experience was great. You can tell she really loves her job and that she takes a lot of pride in the work she does, and despite having to wear a mask for the COVID 19 crisis her welcoming, kind and courteous personality came right through. She identified some recalls on my truck and she had the service technician take care of those recalls for me that same day. She made me feel right at home while my truck was being serviced, offering me water and a seat in the waiting area off to the side of the Service Department. As soon as the technician had finished the recalls and oil change on my truck, Charity promptly came to the waiting area and brought me back to the Service Department desk, reviewing in detail all that had been done to my truck by the service technician. It was one of the best experiences Ive had when visiting the Service Department of any auto dealer, and that includes Toyota, Ford, Acura, and Infinity. Clone Charity and put her throughout GM, she is a real asset to your company!

You have to put at least one star, otherwise they wouldnt get any. I had a deal done with the exception of them doing an alignment in their own shop. Jay Hall and the manager wouldnt pay the $60 to do it, even though it was a safety issue. I wouldnt buy a bottle of water from their dealership if I was dying in a desert and I would highly suggest finding a different dealership, not Bill Gatton Chevrolet!

I was looking for a new Chevy or GMC. I located several vehicles at different dealerships. Gatton had the exact vehicle I was looking for with additional options. During the deal process, Gatton was upfront and ultimately beat all of the competitor prices. They valued my trade appropriately and did so promptly. I would HIGHLY recommend Gatton Chevrolet. Very professional, very straight forward, and the process was the best experience I have ever had purchasing a vehicle.

Our salesman Jason Horne was very helpful by email and when we arrived at the dealership. We have always been treated well at Bill Gartons and thats why we are repeat customers.

Bought a used van in July. The panic alarm continues to go off and make the lights come on which then kills the battery. It went to shop three times and was fixed in September I thought(Gatton paid for the services at least). I knew it was a Lemon and has huge electrical issues because now it is doing the exact same thing. In September I tried to work with them to get me into a different vehicle agreeing to raise payments a little and they couldn’t even work with me. And this is the email I get after telling them that it wasn’t working again and dead in my driveway:After talking with my General Manager Dave Meade you should bring it back to the Honda store and have them look at it. If it is the same part it MAY be covered under the parts warranty.

The people have been great

Rollen Ross was terrific and made the process of picking up my new work truck a breeze.

Everyone was awesome and easy to work with! Great sales person too!

Great service, thanks David Meade and Zack

It was a pleasure doing business with them

The service department was quick to service my truck and the parts department got my part in quick only thing is that when you buy a new truck and you have it in the shop 3 times in a month it is scary what else is going to go wrong

This Chevrolet dealership is outstanding. I am from NC and had my vehicle break down on I 81. It was towed to Gatton Chevrolet. I spoke to David Meade on a Saturday after the service department had closed. He assured me he would diagnose the issue before making repairs and notify me of the findings. I received the call that the fuel pump had failed. He quoted the repair cost and I agreed to the quote. The vehicle was repaired on one day, again outstanding. I made plans to rent a car to drive to Bristol to pick up my vehicle. David Meade arranged for Steve Hall to pick me up from the airport, 30 minutes away, and take me to the dealership to retrieve my vehicle. The staff at Bill Gatton Chevrolet are very professional, very polite and treated me as if I were part of the family. Thanks again to all of the great people I meet and helped me thru this tough time.

My husband and I attended the Corvette Car show on Saturday. It was amazing. Thank you Bill Gatton Chevrolet for hosting a great group of people and providing your community with a family event. We saw so many beautiful Corvettes and met a great group of people.

Service, oil change and tire rotation in a timely manner!! Thanks!

The salesman, Christian, and the Manager, David, were truly outstanding. They done everything they could to try and please us. They made sure they were there to satisfy us. From the moment i arrived, to when i left, they were very polite and professional. I have recommended several people to the store, and will continue to do so.

Rude old men.missed on me paying cash for a new 2021 car.

I had an excellent experience with the service department. My service tech was Chad and he did an amazing job, he kept me up to date, and explained the process to me. Will take my cars there again if necessary.

Professional, courteous, and efficient.

Small selection but nice people.

Dont go there unless you want to be insulted. Sales people were nice, manger made an offer way less than what my vehicle is worth according to their own numbers they pulled from kbb. Just dont go there !!!!

I purchased a used vehicle and still cannot believe what a truly wonderful experience it was. My salesman Tom actually picked up my vehicle at my home, had a trade evaluation done Got me the price I needed for my trade. Negotiated the price on the vehicle I was purchasing a 2018 F150. All financing was done over internet and phone. Tom brought my new vehicle to the house the next day I signed the paperwork and now have a new vehicle. This was hassle free no haggling I got the vehicle I wanted for the price I wanted it was great. I really cant believe how easy this was. Thanks to Tom and everyone else that made this happen I would definitely recommend purchasing from Bill Gatton.

Really Great Service !

Friendly and very helpful

Excellent service. Goes out of their way to satisfy the customer Will do service with them again

I came to Bill Gatton Chevy to look at a used truck that I had seen online. Man, Im glad I did!! I was promptly greeted by DJ. I would highly recommend asking for him. He answered all of my questions and helped me in every way that he could. Ended up buying the truck. Everything was above average, except when I went to deal with the guy in the business/finance office. Its no wonder they keep him from being a salesman, 0 people skills and no personality. Aside from that, I will gladly visit this dealership in the future!

Didn’t by my car from them but it is a General Motors vehicle Mike Baker was awesome in getting my car in and fixed super friendly and will definitely be going back to have my car worked on for now on its worth paying the extra to have it done right then half way done and not have any answers and being taken advantage of

Bill Gatton Chevrolet treated me like I was their favorite customer. I had a fantastic experience!I talked to Mr. Gatton and his manager, Chris Lee.My salesman Greg was great! I visited the service shop to have fog lights put in and service manager Charlotte and parts manager Charlie were great, as well. Everyone there was so nice. Great experience!Will definitely buy my next truck there!

I always receive great service from the Bill Gatton team!

Every one was so nice. Zack and Jamie were great . The showroom was so clean.

We have gotten excellent service from Bill Gatton. They are courteous, helpful and informative. A recent experience was on a tire purchase. I received their quote and then checked a few other places, as this would be an expensive purchase. They were right in line on the price. You may not have expected this from a dealership. Also, I t made it very convenient for me to get these tires from Gatton. Thank you.

GREAT SERVICE IN A TIMELY MANNER

Just bought a truck for a more than reasonable price. Thank you Christian for such wonderful customer service. Its perfect

The parts department is wonderful. I have purchased many parts from them over the years for the company I work for and for my personal vehicles. Charlie is top notch and always has a smile on his face and goes out of his way each and every time to help his coustomers!

The service advisors were very friendly, courteous, and professional. They took the time to explain what needed to be done to my car in plain, simple terms. The mechanics finished my car as promised and it is running very smoothly. I am a very satisfied customer.

Chad is an excellent customer service agent. It is very hard to find someone as good as he is.

We just purchased Our 1st Z06 Corvette from Chris Lewis at Gatton. We have known Chris for a long time and wanted to give him a shot at trading Our 2015 Stingray. Besides the kindness and courtesy shown to us, we worked out a deal and We are the Proud Owners of a Z06.My husband has bought a couple of Pick-Ups from the dealership and a C6 Corvette. Always great to deal with and welcoming.Thanks for making Our Dreams come true.

Always great experience..

Great staff with excellent service

Excellent dealership! Awesome service department.

Thank you so much for taking such great care of our daughter’s car. She drives to and from school twice every day and also to work and back. Jeff, the master technician that takes care of us, treated it as his own. So refreshing to have folks so close that are so thorough and competent. Only place we will go.

Negative one star.Bill Gatton Chevrolet took full advantage of my situation with needing a car. Go ANYWHERE BUT HERE. My car was supposed to be 18k. I have a cosigner with a credit score in the 800s and put 4k down after working on a deal with financing and my total amount owed comes to 32,231 after 6 years of financing with 14% interest.I just spoke with the financing company and Bill Gatton gave them the wrong social security number and put my address as FL instead of TN. I spoke with multiple people on the phone for weeks securing this deal because I live almost 2 hours away. I spoke with a friend who recommended Carl I gave a list of what I needed in a vehicle and that I couldnt do over 250 for a monthly payment, as I am about to sign the papers the financial manager says the payments are gonna be 394! I made it clear I was not happy and debated backing out of the deal but I had already put down 500 to take the car off the lot and been passed around their employees for two weeks. I got the run around of you need to bring this, and this oh and we forgot this too. At that point, I was ready to be done and reluctantly signed with the intention of refinancing through my bank.I will tell EVERYONE I COME INTO CONTACT WITH TO NEVER EVER EVER GO TO BILL GATTON.The service was disorganized and sleazy. Dont let the big fancy dealership, nice cars and suits fool you. They are your regular back alley screw you seven ways till sunday snakes.

I would like to convey my appreciation for the service staff at Bill Gatton Chevrolet. All of the staff (Jim, Charlotte, Jason, Dwain and Amy) are truly professional and a pleasure to work with. The service and expertise they provide for my Tahoe, Corvette, and Cadillac is greatly appreciated!I am grateful for their support.Terry Caldwell

Great service! I bought my car here 2 years ago and they have given me good service anytime I need it. Chad is amazing!

No problems.

Was perfect from beginning to end

Went to find a new Silverado and the salesman showed me four in the color I wanted explaining the different options on each. I was able to make a deal on my trade in and they filled the gas tank while I signed the paperwork. After the sale was done the salesman still took the time to answer my questions, set everything up the way I like it and show me additional features I was not aware of. Great experience overall.