Seafood departmentThe absolute BEST seafood. Have had 2 clam bakes and had NO grit, no broken shells and out of almost 400 clams only 1 did not open. Outstanding service. Knowledgeable staff.

Truth be told, I didnt go in expecting to spend a lot, my first mistake... I checked out the clearance: alcohol and soap. Nothing there I wanted... I couldnt find any meat less that 4$ per pound (raw that is, not bologna)... My wife was looking for string cheese singles, nope... Used to carry them, not any more. Call it the classy neighborhood or the quality selection, only thing I can say positive about this place is that it was clean. And the 15 year old stocking the shelves was masked up... But the 40 year old guy coming out of the back room was wearing his around his chin... So that... Yeah...

Completely arbitrary closing times for their departments, especially the deli. I even called today, after being burned before, to make sure they were open. I was assured they closed at 8:30. Handwritten sign stating they were closed at 7:30. I wish I could make up my own hours at work

Great ppl clean store, helpful employees, good deals and prices

This store is clean, has an array of items, good hot food, great customer service and expedient check out!

Called in my order as usual. With their new tracking program, they knew I was there as soon as I pulled up. It beats store shopping!

Customer service has gone downhill faster than the approval rating of congress. Cashiers are no longer friendly and appreciative, in fact my last visit here a couple weeks ago the cashier didn’t greet me nor thanked me for my business and seemed very very annoyed. At least the store had what I needed to buy though it makes me uncomfortable when employees can’t even ACT like they care.

Very nice and clean, no long wait in line, friendly staff

2 displays of honeycrisp apples. Couldnt find one that wasnt bruised!

The curbside pickup service is great.Yesterday Frederick was my shopper and he texted me several times while shopping to ask about additions and substitutions. When he found out that I was disappoited that they didnt have daylilies, he asked someone when theyd have more in and they said Sunday, but if I wanted to make sure call ahead and ask if they were in. He went way above and beyond! Thank you Frederick!

I like the product selection here, they carry organic stuff which I like. But when I buy chips at this GE, theyre always crushed. Love their bakery.

It was a pleasant experience, a large variety of items were available and I had no trouble finding everything I needed.

Rosemary and Kathy are great in the bakery department.

I asked for help to pack n the lady at the curtsey desk said Ill get some one I walk with a cane and the lady in the next lane and started helping I thanked her n asked do you work her no a customer I spent over 300.00 n no one ever came from the store to help thanks for nothing

Unfortunately I feel like the service has suffered of late. Although I feel bad for the checkout attendants that they must maintain a customer connection while being masked, I have been chastised for improper mask wearing the past two times I have been in the store by these attendants. Neither one of them asked me my name, or if I found everything or if they could help me in any way. If this is part of their training, then I take issue with that aspect of the training. I feel that despite the masks, attendants should be trained in proper customer service that includes eye contact, helpfulness and a positive attitude.

Best Giant Eagle around but they are still charging high prices and their ridiculous No Refund policy is a joke. I find it despicable that they would take advantage of the pandemic to refuse refunds on inferior products. They were open during the entire shut down and figured a way to increase profits.

Good selection, high prices.

Made change to Heinans best move way cheaper and better

I always get curbside here and they are GREAT!

Only been in the store once, and it was fine. Sadly, my curbside pickup for this last visit was problematic. The order was ready but they were too busy to bring it out during my time slot. Many items were not available; when I tried repeatedly to redeem a coupon, I met with issues. Then, the when the woman brought my order out to the car she noticed one of my eggs was broken. Not my best experience. I have had many successful curbside pickups at other Giant Eagles. I do not plan on using the Broadview Hts curbside pick up again.

Excited to find hydroponic tomatoes

Went to Giant Eagle Broadview Hts for a Covid vaccine shot. It was very organized and the employees were professional and kind. Very good.

Has a liquor store and all your shopping needs! Doing a good job with the COVID situation.

Well stocked. Good produce. Bakery dept is great. plenty of room. Excellent selection of products. Only bad thing is 82 Royalton Rd is a disaster at rush hour.

Great place to shop. They carry pretty much everything.

Always clean. Not too brightly lit. My favorite of the local GEs when I need to get stuff for the week.

Pharmacy had lots of nice people.

I felt even though it was an hour before closing that all staff was nice. Everyone wore a mask and aisle were marked accordingly. It was clean and pretty well stocked. I couldnt find any Campbells or Progressive Broccoli & Cheddar soup or Pure Leaf Unsweetened Tea.

Went to Pharmacy. Great group of people.

Nice selection, decent prices, friendly staff, convenient, clean, good selection!

Clean, well stocked and I love the pick up and delivery option!

I have been looking for cotton club Ginger rail in the can and they did not have it

Prices are ridiculously high.

Very courteous. They get you through the line fast they all had happy attitudes. The place looked clean and it was. They had a system at the cash register to get you through quickly. I must say that the rest of the giant eagles should take heed to do the car same.

Worst store ever! The two men up front that are store mangers were the rudest men I have ever met. The funny thing was when my husband came in with the same interaction they were really nice to him 🤔. I will never go there again!

Great place to shop...great food with quality and quantity.. And the staff is awsome

Well stocked produce and shelves, good meat dept with helpful staff, and great selection of beer & wine. Liquor store inside is convenient too.

Always well stocked and very clean. Feel safe shopping here with the covid precautions in place.

Expensive than other places near by.

Fairly clean, well stocked store. Try to avoid busy hours, as this store doesnt handle multiple checkout lanes well/quickly.

Great variety - comparable pricing - produce fresher than a lot of places.

Very friendly helpful and polite .Always!

Clean store and friendly staff. Usually stocked but lines are insanely long. They have multiple lines open, but the clerks are extremely slow when checking people out. Clearly a lock of competence and experience.

Not allowing mask exemptions is considered discrimination and your company is committing a felony.

Giant Eagle on E Royalton off of 77 south. Always clean, very friendly staff. Starbucks inside is a nice touch and their hot food and salad bar is great.

Overall the store is not bad but the new use of reusable bags is. I am okay with bringing my reusable bags and even okay helping the clerk bag the groceries. However, dont just throw all of my stuff on the other side and then start with the next customer before I am even finished bagging the items. Totally unacceptable. Next time I will just sit there and let you do everything.

Very clean. always busy. curbside pick up is quick and easy.

FYI - per Brian, the manager of this location, there are NO SECURITY CAMERAS on the parking lot or exterior of the store. As a woman who frequently shops alone with young children, I have serious safety concerns after discovering this. What if (God forbid) an assault or accident occurs? How can the store ensure its customers are safe on the premises without any surveillance? I’ll be shopping elsewhere from now on.

Love this store! Friendly staff!

Nice store.

Excellent store. Great beer selection

This Giant Eagle, as with all other Giant Eagles, is fantastic. The stores are clean and the staff are friendly. Probably my biggest complaint would be that the layout of the store is optimized to make the store more money, which makes actual shopping a bit harder. Prices are a bit more expensive than other places, but the convenience of Curbside Express and Curbside Express Delivery make this an acceptable cost increase. Ive been a long time customer, and will continue to be.

This place is always great. My husband and I grew up around here & moved a few years back. Every time we come here, I always mention how I miss having a GE near us. I think they have the best Fired chicken out of any other grocery store Ive been to. Their sushi is REALLY great too. Along with their other premade items. There selection is hard to beat.

Need an advantage card to use self-checkout and cashiers are slow

The set up is a little confusing . But other than that they where helpful and quick

I ordered some fried chicken at the deli and the gentleman was very helpful

Very nice and clean. Large Wine & Alcohol selection nicely displayed.

BEWARE of the Deli trays!Dont order the mini croissant salad sandwiches... There was virtually NO egg, chicken or tuna on the sandwiches. Just a very small piece of lettuce - thats it! disaissatisfied.After calling the store to report the embarrassing salad trays (I served to guests) the girl in the deli said they know there is virtually no salad on the croissants, she blamed it on corporate and their recipe. No apology, no offer of money back. Just well let corporate know.The only reason this is not a one star review is because the two other trays I ordered (mini meat croissant and mini meat pretzel sandwiches) were acceptable, not great, but acceptable.Next time I will spend a few extra dollars and order from Heinens.

Easy parking, fast in and out when I visited.

Nice clean and well organized store. Bakery well stocked with fresh product. Baker very helpful and friendly.

Great Giant eagle I drive all they over here for there customer service and they have a nice selection ..deli associates great cashiers great you will not be disappointed with product or customer service at this GE!!

Very nice prices are affordable

Very organized and clean. Staff was helpful.

Great place to shop!

Great customer service in the meat department!!

Love this giant eagle!! Granted its just a grocery store! Went in looking for a special cheesecake. And guess what they had it and at a very reasonable price great job giant eagle

As always clean and well supplied.

Large Supermarket that carries everything you are likely to need.Plenty of parking and easy in/out.

Variety of selection and clean

Always a great experience. Very clean and friendly little pricey but worth it.

Ive visited this location several times for groceries and overall, that aspect of the store it just fine. But today, while in a pinch for lunch, I decided to visit their café/salad bar area. I went with a fresh salad, or what I thought would be fresh. The quality of some of the veggies on the bar were not what I expected. So with slim pickings on what to choose I prepared a salad, then continued to walk around looking for the silverware. I didnt want to bother the Starbucks employee or the employee she was just chatting with so I left after paying for my salad at the checkout on my own. Upon my arrival to my office I go to dig in and wouldnt you know it, what looked like fresh produce was just as old tasting as all of the items I passed up on the bar that looked old! Sorry, but definitely will not return for the salad bar ever again.

I give Giant Eagle 4 stars because I shop here regularly and the produce is as fresh as you can expect. I do think their prices are a bit high however they have weekly sales and if you sign up for a giant eagle card you can get some extra savings. Other than that they are on the same level as ACME.

I love this location! Today specifically I love it because the bakery associate was awesome and friendly. Tomorrow is my kids bday and we let him pick his cake. She made ordering very easy, and the kiddo felt very welcome. He left happily thanks to the mini cupcake gift. Thank you!

This is a well run store. Has alot of choices in many different foods,cosmetics and prepare foods.

Was completely ignored at the deli for 10 mins.

Love it.

Not the worst giant eagle. Not the best.

Clean store, well stocked with great selection. Friendly, helpful staff and cashiers. Good sales and loyalty program. Bonus: The Starbucks and Cafe, with 2-floor lounge area is great for meeting up with friends or doing work while you eat/drink.

Shelves empty. Any other time would be stocking with customers in store. Charge .10 for paper bags. Only in Cuyahoga Cty always reaching in your pocket for money. Thats why we moved to Summit. Wont go back.

Big and plenty of product

Had a decent selection, despite the recent extreme toilet paper shopping, etc. Very friendly cashier.

Groceries are good here

I have only returned a few item over the years at the Broadview store and found the clerks to be very pleasant and courteous. .

Nice store, huge and has all I need but my God the prices seem high.

Excellent customer service. Young man at deli counter friendly and attentive. Beats other locations hands down. Good selection of all items for fresh foods.

Been doing the curbside pick up here. Cant complain

The grocery store is always clean and employees are helpfull. The stores are well stocked even during busy times. The only reason for 4 of 5 is due to pricing on non perishable items. The produce and baked goods can not be beat for variety and freshness though.

Its a grocery store, they have all the products, relatively easy to find them. Not great, but... its a grocery store, you cant really mess them up. Still the prices and quality are good and elevate this place from being okay.

Many areas to narrow for more than one person to get through at a time. Wasnt able to get help at deli counter. For hot meals I had to find someone to get service. Wont go back even though its by far the closest grocery store to me.

This is my go to store for groceries. The ladies here are all wonderful and will take care of anything you need.This is part of a large chain so you dont get everything you want. If you need the basics its the best place in Macedonia.

Larger than N. Royalton. Bigger selection. Wider aisles.

Good selection on odd items I cant often find, from single packet hot chocolate to my favourite beer, Dragons Milk. However it is an extremely loud place, theres a constant level of noise that you dont really see in other Supermarkets. Ranging from metal on metal clanking, to refrigeration machinery sounding near broken with its volume levels.

Clean and bright supermarket. Has a shelf up front with essentials. Has a store within for stronger spirits. Lots of check-out lanes open (and self check-out available). Looks like there is a cafe too, but I didnt stop there.

Found everything I needed,and customer service is always terrific

I bought liquor. They sold me liquor. Great job.

The lines/cashiers are seriously soooo slow! I stand in line 20 minutes every time! If you plan to go here plan on waiting!

Best Giant Eagle in the area, hands down. It has a Starbucks inside and is open 24/7 with the exception being some holidays. The GetGo is in a convenient location and there are great selections from the meats, produce, and bakery sections.

Always stocked with fresh produce and meats. Starbucks and cafe on site. Wine and beer tasting on select days of the week and a liquor store. One stop shopping! Love it.

This store has good inventory BUT, and this is a big BUT, customer service SUCKS!!!Yesterday, after asking twice for one balloon to be blown up & waiting 10 min each time, I ended up not getting it because I ran out of time. And I went up to customer service desk & let them know I was leaving because of the time frame.Today, the customer in front of me at the register didnt get a sale price on something. The clerk couldnt figure out what to do so called for help.... well, customer service help arrived but after both of them looking at the computer & then pulling out the sales flyer & looking back to the flyer & the computer several times, they FINALLY figured out what to do.... but it took forever... I wish my cart full of groceries werent already on the counter or I would have moved to a different line. So I waited & waited while other lines are clearing out & the 2 employees were trying to figure out what to do....Maybe the managers could improve customer service by getting their customers through the lines quicker... perhaps when a time consuming problem like this occurs they could take care of it at the customer service counter instead of having the people in line wait WAY longer than they should. I literally stood there w/ all my groceries on the counter for 15 minutes... I will not be going back to this store.These type of things have happened before but this takes the cake...Ive lost my patience w/ you people.Giant Eagle- learn from Heinens & hire the right people. This would never happen there.

Nice customer service.