Completely weird seeing it as an outlet/warehouse location and no longer seeing a bunch of isles and employees. The staff was friendly and attentive. My order was a little delayed but they are using it for select new items and it was there. New hours and phone numbwr listed below. Same area as old store just stacked with mostly open box/clearance items.

Unfortunately this location is closing (Brockton) and I was not able to enter the store, this was not noted on the Best Buy website. Somewhat disappointing but the employees were VERY helpful at the door with the merchandise I ordered, as well as an inquiry into a potential purchase. Great customer service despite limited store access.

Best buys new outlet store if youre looking for scratch and dent appliances seems like a great place to go but they pretty much have nothing else no televisions no electronics aside from a couple of overpriced laptops and a couple of the same monitor not worth a visit

Horrible, no geek squad service, no stand for gift cards like amazon or Google play, I dont even think you can order movies or games on the app and ship to store. All they have is washers, dryers, and refrigerators. Shouldve just closed it vs. remolding it as a Best buy outlet.

One of the most satisfying BestBuys Ive been in for a long time. Almost every employee greeted me and asked if I needed help. Customer Service counter helped me right away which is a huge deal for me because if I have question I would it to be answered right away so I can continue shopping. Keep up the great work everyone 💪.

Pros: Ok, their selection of electronics is not lacking. Prices are standard throughout the industry, not pricey.The store is tidy, and things are easy to find and well marked.Cons: service/staff. Most seem miserable. On several visits here it took at least 15 mins just to get a single sale associate to begin to help, and then they seemed inconvenienced that they needed to work for a living... helping people... which is their job.Darius Verdict:Shop here if you need something electronic related, but beware of the innatentive and unpleasant service that will vanish without notice.

I would love to live there. Havent seen a one bedroom but the two bedroom is nice and spacious. Its unfortunately s little to pricey for me as a single and retired now.

After bringing in my laptop that was under warranty but beyond repair, Dav of Geek Squad absolutely went above and beyond to accommodate me. He was able to meet with me right away and find a way to get me an acceptable replacement. Knowing I was a mechanical engineering student with the majority of assignments requiring my laptop, he went above and beyond to help me out. His manager, Marilyn, was also a great help. She was able to find the replacement laptop in a nearby store and provide me with a more than fair price. Dylan was plenty of help too. This was amazing customer service and I cannot thank these employees enough for getting me a laptop in time for my courses!

Understocked, underprepared, overpriced, oversold. Made the mistake of coming here looking for a webcam or a reasonably priced keyboard suitable for the new desktop computer I wisely purchased at Micro Center some weeks before.There are no webcams of any sort in stock here. And the only keyboards they had available were keyboards dedicated for hardcore gamers with unnecessary features colors and lights.I should have known better. Well, its going to have to go to Amazon, BestBuys biggest competitor. RIP Bestbuy, you never failed to disappoint.At least they seem to be doing a decent job of keeping the crowding to a minimum. I guess thats what warranted the 2nd star in my review, because nothing else did.An empty warehouse could have managed the same. Which for my family today, BestBuy basically was.

Theres always someone there to help but if you need really good information about stuff talk to anyone from the geek squad because they are really knowledgeable

After a horrible online and telephone experience with Geek Squad, Dav at Brockton Best Buy was a superstar! He worked with me on the phone, as I needed to replace a cell used for work and I had my children with me. Literally had to walk in and swipe my card after he navigated my warranty, protection plan and found my replacement phone. So appreciate this incredible customer service. Store staff were kind and helpful. He saved Best Buy from losing this loyal customer.

Found my Oculus and cashier ordered it online for me to be delivered where I wanted, very helpful.

Staff is always friendly everything i go. They were also diligent to keeping coworkers and customers safe!

The usual... its a Best Buy, but it was better stocked than the last one I was in.

I dont usually leave reviews or bad reviews, but I have to leave one this time. This is one of the worst customer service you can get I have seen in recent years. The customer service associate was rude and temperamental, and the customer service manager was not paturbed or concerned at all. In fact, this seemed like business as usual to him when I complained about her workers behavior.If you can, visit another bestbuy store.

Still the best place to shop for electronics, media and appliances. They match everyones price so its no hassle everytime.

By far the worst customer service I’ve ever experienced in my life. Dropped off two computers to have information transferred was supposed to be ready in 24 hours now they are saying three weeks. Impossible to get anybody in the store to pick up later on hold for over an hour with no luck. I have purchased MANY things from them over the years but looks like I am done going forward. Disaster!!!

It was fast and easy. I knew what I wanted and the staff was kind and professional. They helped me get my items and they help me put them into my truck.

The employees are Great But Some Of You Managers Need attitude Training...

Good store though they could have more staff

Went there for a WiFi extender. They didnt have any in stock which normally would make for a bad review, however Linda who works there is amazing!!! She actually helped me with buying a sound bar previously, and knows her stuff. She made an unpleasant experience of going somewhere for something that they didnt have, somewhat pleasant. I feel like customer service at a lot of places can be sub par. The world needs more Lindas!!! Your great at what you do, thanks again!!

Disappointed in recent curbside pickup experience. Purchased wireless headphones, box had been opened and then resealed with a sticker that says inspected by Best Buy. Charging cable and 2 sets of different sized buds missing, essentially sold me a box of trash. Check your stuff before you drive away ;)

Had bad experiences here in the past with terrible customer service... been 10+ years since been inside... Id have to admit everyone super awesome!!! What a different experience... thank you Scott for answering all our questions on the new TV and stove we bought

Best place to go for electronics if you dont know enough about the item your looking for to make an informed choice. The staff is very friendly and most are very knowledgeable in their departments. I use this store all the time.

Great experience with Geek Squad from the check-in process to the picking up of my PC.... Brockton store.

Super expeditive due to low crowd. Store reps too relaxed, pointing customers away instead of accompanying them. Reps too busy chatting with each other than giving attention to customers.

Curbside pickup is do easy and the associates are friendly and efficient

Customer Service is outstanding at this location. Dont take it from me, discover it yourself! Ask for Eziq -the tech supervisor ! Hes a former Marine!

Shame on me for using Best Buy. Worst experience I had in a while. My wife and I purchased a tv and had them install the wall mount, as a means of trying to save some time for myself. TV comes broken but the Best Buy worker still mounted it. New delivery workers refused to take tv off mounting as it was a different appointment. It was not clear when the new delivery crew wanted from us so they just took a new tv back and said we needed to call Best Buy. Eventually, after hours on hold got some manager to agree to the mistake but now needs new delivery date taking an entire Saturday for us to wait for a new deliver now when it should have been delivered properly on two other occasions. Going one two weeks with this tv.

Friendly staff that were helpful and following protocol for covid-19 thoroughly

I’m very disappointed with the store and this location sales associates. I ordered a apple pen online and it took 3 days longer than expected to arrive, and when it did, it was delivered to a pick up point. I was going outside of the country and the pen was a gift. Barehands I had to go back to the store to buy another pen since the one I ordered a week in advance did not arrive on time. I asked the sales associate if it was possible to return the other pen once I came back to the U.S The pen arrived on 8/25 and I went to return it today 9/9. They did not gave me my money back, only the store credit, and were rude. $140 is a lot of money.I’ll never step foot in this store again and never buy anything in any of the Best Buy stores.

Exceptional customer service. I was in and out in no time after placing an order to ship.5 stars

The help I received to get the best product for me

The cashier was great but the customer service on the floor was poor... I think theres some retraining to do.

I know that when I go to a Best Buy store that they will probably have exactly what I need and they will be able to tell me exactly how to install it.I went to get a couple of Rokus for the TVs and I got a concise explanation of each type along with information on installation.A very nice associate answered my questions and concerns in a totally understandable manner which helped me decide which type was best for me.

They kinda make you feel like you are bothering them by coming in to shop.

Very bad service she working very slowly!

Covid alert* no hand sanitizers or soap in the bathrooms! Otherwise great experience at the store.

Give out wrong product, mislabel products but admit its not there problem. Ask for a manager and you get the eye roll from an employee and the manager doesnt understand nor cares to understand where the mishap is.

Brockton location closing down!! No one is allowed inside

On September 19 of 2020 my husband and I bought an Samsun TV Q60 at Best Buy in Brockton M.A . We look and different places but,decided that this store had a good reputation.We ask the associated about the return policy at the moment of the purchase and the associated toll as that the Store have extended the return policy do to the situation with covid 19, he didnt explain what will cover or not . 2 weeks past by and the T.V start to give problem with color and sound.I call the Best Buy 1800# and keep me waiting on the telephone not knowing what to do I told my husband go to the store with the T.V Best Buy Store at Brockton and talk to the manager about what happened. The lady at the door was so rude and said that it was nothing they could do and also she acuse us of hearing the T.V with a ball, also she said we only had 1 day to return a T.V with that kind of problem.. That was the crazy thing I have ever hear as a customer I think how in the world you buy something thinking that the next day will have a problem with the color??? My husband ask to talk to the manager but he was not better .He said there was nothing they could do (no return, store credit or exchange or anything) we didnt want the money for the T.V back all we wanted was a T.V the work event if it has to be another T.V more expensive then that one but, the manager said nooo...We pay little more the 1,000$ and it didnt work not even 3 weeks and not giving the customer a solution for bought parties to be happy I dont know what caen of manager and company is that.. My husband left the T.V at the store and refused to take home like that we file a complaint with my credit car and call the 1800 # for Best Buy but no one give me and unser Im so disappoint of Best Buy what a way to ripoff customers .I will call B.B.B and if I have to I will bring it to court because I think that is not right. I been working in Retail for about 20 years and never hear anything like it even Macys have a better customer service ad return policy better then Best Buy ..This is a big company the sales electronic is impossible that such a company like that doesnt have a way to fix a problem like that with out involving the court.

I was very happy with the service I got. Associates were very helpful and happy.

Store is closing in February 27.Order was sent to Braintree store. Now having it felt at my expense.

Well stocked. Freindly workers.

Great variety in store. My rating is based on the fact that whenever I call to double check if an item is in stock no one seems to ever pick up the phone. Ive checked online multiple times and it will say the item is in stock only to find out the item is not in stock.

Quick service social distancing reinforced great experience

So wonderful place to shop for electronics. Theres always someone out there asking you if you need help great customer service friendly environment. I like to buy electronical stuff. Im always my Best Buy looking at new products. And updated electronico products that may be used in the house. I want to say keep up the good work for everybody. Whos works there always help people

Great customer service always have what Im looking for.. thanks for that..

The employees are nice and will help you when needed

This Best Buy crew really has their act together. No matter what side of the store I’m on, there’s an employee with an inviting, helpful, attentive attitude. 🙌

I was there with my boss but all and all it was pretty laid back they didnt have a Britta that we were looking for but the other place didnt have it either think the installation went well I see the mounts were put in nicely. Quick simple and painless to say the least.

Terrible customer service at all Best Buy locations. They always make you hunt someone down and then they dont know nothing.

At Westgate own Best Buy, their exceptional service is worth five 🌟, the sales clerk named Shyane answered all questions that I presented to his liking.. He even took care of my transaction by ringing up my merchandise, its at times hard to find great service when needed. However the day I shopped in this particular store made my trip a highly satisfied customer thanks again...

Great store. Excellent customer service.

Deise is awesome and friendly and totally went out of her way and she so amazing 5 stars are not enough. Strong recommend going there...

Just got my new kindle fire 10 HD nd its litttttt

There seem to be a lot of sales associates available. But it was still hard to find what I was looking for. Then when I did find the area, the item was not in stock and only available online.

I ordered 2 TVs for in store pick up at 1130 in the morning. At 6pm after many phone calls I just went to the store to collect my items that I had already paid for. I realise that I was supposed to get a text saying that they were ready but after 6.5 hours the convenience of the store pick up option had long since evaporated. Youd think that they wouldve been insanely busy but the store was far from that. I was the only person in line and was actually told um, like actually it says your stuff hasnt been pulled yet. It will message you when its ready.. I had to actually tell the staff who tried to turn me away to go get my items. I think Im a fairly realistic person and I dont expect a store run by mostly highschool kids to be an amazing service experience but to actually try and turn away a customer who had already paid for their items simply so the employees can be lazy is comically absurd. Again, this store was nowhere near busy. The parking lot was not overflowing and the checkout lines maybe had 2 customers in them at a time. 6.5 hours and you still cant be bothered to simply bring my items to the front? The only reason its 2 stars and not 1 is because the remaining staff were nice and professional but that only goes so far. I just want my stuff. I dont think thats asking for too much

Love Kim and her team! Been coming to her for over 5 years, Theyre always kind and do fantastic work!

Giving a 4 because they arent stocked well. Service was great

The curbside pickup is a joke. I filled everything out and have been waiting over 15 minutes. Then no one answers the phones either.

Great staff most of the time, they will price match first party sellers on most things in store and online. Never had any customer service issues, never been pressured into buying something. In fact the employees really consider what theyre told, what your looking for, and give general first hand experience. Ive been talked out of expensive purchases, for redundant things, or something I could save up to buy at a later date. Best buy staff do NOT work on commissions, and tend to be neutral with their purchasing suggestions. Employees also recognize you from time to time, and ask how your purchase(s) worked out. This is the best Bestbuy Ive gone to, and will continue to go to for a long while.

Customer Service is great. Great people very kind to you. They are actually glad you visit their store.

Terrible customer service. You have to chase down employees to assist you. When the employees make you feel like youre a nuisance.i will do my best to avoid them in the future

Good service. Not So good prices

Nice to have Best Buy inside the Westgate Mall so I can do all shopping in 1 location. Prices at Best Buy are too expensive, compared to online prices at somewhere else. Plus, there is a lack of staffs to assist customers in the store.

Their employees are knowledgeable and polite. When you research their prices you usually find a better deal elsewhere

A place to invest your money when purchasing electronics. Customers service is courteous and professional in nature. Customer satisfaction is top priority!

I was on hold for 30 minutes they have a horrible website if I could I would rate a -5

Its a great place.. Ull find great deals..

Excellent customer service and friendly staff, had a wonderful visit and got the new sprint s20 ultra that is almost impossible to find

Always a great deal, informative staff,

Decent selection of current electronics but the store needs a refurbishment. It feels dirty and run down. On the flip side, the staff are friendly and helpful. After a good cleaning and updated carpet/fixtures this could be a 5 star location.

Its the best place to go to get electronic and repairs. Has a really amazing environment and the workers are really friendly to every question you can tell them. Just a really great place over all

Made an appointment for “same day” phone screen repair via apple only to be told upon arrival that their technician had gone home for the day and they would have to keep my phone overnight and repair it tomorrow. would have been great to know before i got to my appointment.

Its so hard to get help in this store. As if they sell low prices items.

I wish they sold replacement styluses for the LG Stylo 6s....

I realize it is a boutique store compared to other locations - but the staff here have always been helpful and courteous. They have even gone so far as to check inventory in other stores to help me get what I was looking for. Ive never been disappointed here and have been coming to this store since they opened.

Been going here for years. Even worked here for 2 years. Employees definitely try to avoid you.

Pick up was easy and fast.

Fantastic service, as usual! Very friendly and helpful in every way. Above and beyond the call of duty ! Thank you very much to the whole Geek Squad, and also Pete from the car insulation dept.

I tried getting a Apple Watch then the gave it to the cashier then they gave it to the wrong person and it was their last one. Don’t go to this locationEdit: false advertising. They say it takes an hour for me to pick up my AirPods Pro still not approved after 3.

As a place I was formerly employed, I can say its gone down the hill. Products are great, atmosphere is nice, staff are horrible, if you can even find someone in that department. Associates dont seem to know the product or whats available for the product. Management needs to double down on training the staff appropriately.

Not anyone around when you need help. Poor selection of everything.

Knowledgeable and friendly staff make this store such an important anchor to Brocktons Westgate Mall. Great selection of all electronics, GREAT deals. (I got a late model Apple laptop at a HUGE discount simply because apple didnt want to sell old stock.) They sell cell phones and have all the carriers in store, even Google Fi f Im not mistaken.

Purchased printer after assistance with Jason. Extremely easy setup and printed better then I expected.

Wanted to have am idea of an all in one computer ..they have great stuff over there

Nice set up & layout

I was with friends buying a phone for 2 hours and the sales rep Eggar was The Greatest!!

I returned a product that Ive had for over a week, wasnt opened yet and I still had the receipt! They Credited mt card, without any hassle(s)! AmenVery Good.

These guys look really cool and all, but theyre so pricey. If you are looking for good decent deals, check the open box area. Those are refurbished or sold as is. They do have a variety of tvs, games and cell phones.

Terrible service. Nobody knows what they are doing in geek squad, the manager Marilyn Chammas is beyond rude. She has no customer service skills - in need of a training on how to provide customer support. Pathetic how Best Buy represents themselves these days. In all the years I have been a customer I have never been treated so poorly. Take your business else; or at least to a different store.

Good selection, had a team member come over and was an excellent source of advice and direction always had good luck with this location!!

I love this place 😍?

Best buy is one of the last retail stores where you can get actual customer service from employees that at least make an effort to help. Ive had nothing but positive experiences here.

Great assortment. Service was knowledgable and prompt. Prices are market place fair.

Great prices and options!

Great place to get electronic devices, phones, tvs .every electronic device your looking for. You can see and try everything out .they help you out and no what they are talking about. The best place to shop for electronic devices. And they have a good return policy. They ether fix it or give you a new one. Number one place for electronic devices in my book.

I love coming here and drooling over the 8k tv. 📺

Hard to get employees to assist in this location. Employees would rather point you to the general location of where most products are stored instead of leading you to such needed items. Poor customer service. The employees working at this location are to young and immature to care about how they portray the best buy brand.