Made an appointment they took on time service was smooth and easy. Great 👍 service

The service when you first walk in was not that great. As soon as you get called to the front the service got better

Great and very friendly customer service. Plus you can make a payment very fast for your bill without waiting a very long time. A bit of downside is the comcast customer service through a phone. Its better to come in and see them at this location.

So glad to have an in-person store instead of just calling someone, Keysha helped me, she was able to help me on both of my accounts and get me correct upgrade cable boxes and an upgraded modem and was able to explain why 1 thing wasnt working. She totally saved my day and upcoming weekend! They seemed to have a lot of people there ready to help, I didnt wait more then 2 minutes so it was very quick ;-)

Yaviel was very helpful and patient with me. It was a complicated transfer with my old phone to the new one. I appreciate his understanding and time to complete the process.

Awesome experience. Attended to by a knowledgeable customer oriented staff. Polite and very respectful. His name is James Guild.

It was like every other place ..I spoke knowing what I wanted very clearly and I was given exactly what I asked for. Must mention..my bank card was being replaced and I had to call for help, the automatic answering is extremely annoying..however when I got a human on the phone to explain my situation it was all resolved perfectly!! Great people on different occasions. Im very impressed

The representatives were ALL GREAT and helped us SAVE MONEY on our plan!!!!!

The place where i can buy all i need in my kitchen everything available and easy to find.

I received help from Jackson regarding my account and he was awesome

The manager there is extremely nice. His name is Jimmy and he is very helpful. Although I did encounter with a female who said that she was going to assist me with getting a watch. She asked as if she was going to get her car seat out of a car and come back and she never showed back into the store. I found a completely unprofessional and based on her customer service I will not be returning to that location.

I went with a friend but they were very helpful and attentive to her

I was going to buy a galaxy note 21 plus and ended up leaving after 20 minutes of nobody wanting to sell me one.

I love Comcast and I really love the x1 cable box with the x1 voice remote its awesome keep up the excellent work

In and out quick. Helpful staffstretchgfw

The line was not long. But the person who helped me had no clue what they was doing.

First rate...you have to be patient, but its worthwhile. Pleasant agents working with knowledge of all your internet & cable needs.

It was one of the worst experiences ever. Waited almost an hour while the staff helped one couple, and they were friends of this staff person. When they all left to go in the backroom for the third time, leaving no one whatsoever on the floor I had enough and left. If there were any other choices for cable Id gladly switch. Thanks for nothing

It was a very good, inviting, clean, well managed, amazingly quick wait time & very knowledgeable staff!! I really liked my experience. 2 👍

Fast pay your bill and leave

The agent was very helpful and kind

Warm welcome, agents take time to listen and help, no matter what language you speak. Xfinity ! Dont hesitate to contact them you will not regret the experience.

Went in to ask why my Bill jumped from $97 to $124... I encountered one of the rudest people I have ever met in my entire life! She definitely does not deserve to work as customer representative at all! Very disrespectful honestly made me loose respect for the entire store. And I definitely am switching!!!

Fast service

Great to pay your bill easily

Its xfinity, in person customer service is great. If you doing anything over the phone have a stress ball ready.

DO NOT GO THERE! They are awful. I first go into the store because customer care told me to do so. Once I arrive at the store they remove my older rate plan on my account and then proceed to tell me that they can’t get it back since they can not. I the. Asked why did you remove it to beginning without even asking me.Then the reps Drew R and Stevens became to tell me that “you don’t want to start this” And that an assistant manager will call me directly in 24/48 hours. I asked for the store managers name they told me Jimmy and they do not have a card. I asked for the region manager or area manager to go everything I experienced in the store they proceed to tell me they will not give me his information.This is the worst retail store experience In my life. Not only did they completely mess up my account, The store staff has 0 idea on how to deal with customers. Retail 101 is not to complain the entire time about having to deal with customer service issues in front of the customer your complaining about.I expect a call back and my issues resolved and will be sending an email to the executive leadership team directly.

They discriminate against people who have medical disabilities.

Got A Replacement Remote. No Charge

I went in in a panic to figure out what I did to my phone had a wonderful Gentleman sit and fix it in seconds. Absolutely fantastic place and service extremely extraordinary. Would highly recommend them. Thanks guys!

You better pray that you dont get hacked because you get between the hacker and Xfinity. You get blackmail from Xfinity because they cant help you unless you open a new account with them...

Great service from the staff

Erika is awesome! The whole staff here, from the gentleman at the door to the manager was attentive, informative, and friendly. I won’t lie, I was there pretty frustrated due to a mix up by the Customer Service phone number, and this team worked like a machine to fix the issue and remedy the mistake. Other stores and the whole company should follow the amazing example set by the crew of the Brockton location.

I was returning equipment. Easy in and out. Wait time approx 10 minutes or less. Helped by a very pleasant gentleman who was extremely helpful and polite. Recommend making an appointment.

Quick and easy. Personal not exactly professional.

Staff not helpful or friendly. Totally useless.

Still here but, so far so good.

It is clean and everyone is pleasant

The staffs were very professional and helpful.

Excellent service. In and out Very fast.

This store is welcoming, comfortable and technologically nice. Staff are always looking forward to helping with anything you need for your home or business, excellent.

Hey. They got a app called Hulu. They got 10 stars in my grade book. Can watch Anime on my days off

Why would anyone need to wait for 50 minutes just to drop off some cable boxes? There was a guy there who had a charge for a movie he didnt order and he was already there for an hour by the time I sat down. And while everyone is getting impatient because of how long they are waiting, you have two buffoons standing around at the check in desk as you walk in doing absolutely nothing. Dont waste your time, its too valuable, go to another store that is actually going to help you.

I visited the store today and expected a wait. I wanted to replace some equipment and was pleasantly surprised that I was able to do that in less than 5 minutes. Employees were helpful and polite.

Xproblens

A very helpful staff, she gave us great advise and saved us some money.

Friendly and Respectful

I wish I got the gentelmans name that served menhe was great resolved all my problem in a jiffy

Very Very poor service. Waited 40+ minutes and there were only 3 people in front of me. Just wanted to purchase the WiFi extenders and ask a few technical questions. When I got up to leave one of the workers just said have a nice day. No questions about why we were leaving. Its as if they just dont care about the business!

Its a great store great cell phone selection and prices are affordable not just for cell phones but for cable

Unorganized

Amazing the young adults who help could not have been nicer or more understanding

Excellent service

Comcast in Brockton is beautiful and the staff were so dang nice and helpful. Unusually easier to work with than online or on the phone.

John was so helpful with my billing issue after being on the phone with many other reps on the phone. He was wonderful!!

Attentive and innovative staff.

The customer service was great

Exchanging a cable box that I got yesterday which does not work. Comcast customer service over phone could not get it to work either. They advised I return it and get another one. I was told 1/2 hour wait no consideration for this being second trip here in 2 days. Told to have a seat. But seats all full. I hate Comcast. But Verizon not available in my area and don’t want a dish. Not happy!!

The conversation that I had there was so interesting that I moved to Fios.

This store is slow and has a STUPID set up. EVEN if your only returning equipment you have to get a ticket and wait even tho they scan in your equipment as you enter the store. How stupid is that? You obviously know who it belongs to. Why not just give me a receipt when I scan it and let me go smfh. This shouldnt take a hour. Or why not have an equipment return ONLY counter???? Your wasting peoples time.

Those Damn machines to pay your bill are great ideas, now if they get them to work properly it would be phenomenal....what a time saver this COULD ACTUALLY BE...

Very friendly and knowledgeable staff. The wait time was a bit long but it was a busy day.

Just better off calling 1-800 number then visiting this place.

Nice store, staff are great, check in works well.

They did very well i needed to return something not long at all very proud of all of them

I went to exchange 5 remotes that were not working properly. I was welcomed by a man that informed me he wasn’t sure he had any remotes available. (Which seemed a little odd) He told me he had to check. He came back with only two remotes along with another employee named Michelle ( store manager ) who was very confrontational. She was very rude gave very short answers and did not seem to care about the situation. I asked her if they could ship the remotes or if I could pick them up at any other location. She just shrugged her shoulders. I understand stores do run out of things but a store manager should never be rude and not try to help customers the best way they can. The new store looked really nice but the employees were the same old Comcast

Went there today (Jan 9, 2019) to return an old router. I was in and out in less than 10 minutes. Helpful employees.

Very knowledgeable staff and very happy to provide great service.

Very good service

Great service at this store! Set up and installed in 1.5 hours from store to watching the GAME!🖒

Great service

Went into this store for only high speed internet. The rep said the best option was this triple play package that comes with a landline, netflix, and all this extra stuff. Don’t go to the store they will rip you off. Call xfinity customer service they will give you the best deal

Weve had Comcast internet, TV, and phone for 15 years until today. Went in to the store to turn in equipment and cancel service as we are switching to internet only through fios. All three employees I talked with were incredibly nice and helpful. I also greatly appreciate the new store layout over their old location on the other side of Brockton. I did have to wait for an associate after scanning in my returned equipment, but this was just to make sure there was nothing else I owed and to ensure I would be receiving the full account credit.

Nice staff

Very helpful

The staff at the store seemed to care less about the problems i had with my router . what they really wanted was to get me in and out .

Its clean and the staff are very pleasant

I waited 15 minutes to get check in. Store was filled with customers waiting to help. Lack of store employees to provide customer service

Super slow, and still not able to help with the most basic stuff

JUST TO RETURN EQUIPMENT!! 5 staff. I’m still sitting here. Doesn’t make sense

Poorly staffed, its as if they didnt care that their customers had other things to do.

Never understood why it takes 20 minutes to exchange equipment

People here always treat us right. Please though.... please move out of this gross mall.

Great and friendly staff.

,good

Service sucks. Rates are too high. Now they want more $$$

Long wait

Staffing levels need to be increased to decrease wait times.

I love this place.

Over an hour wait just to return equipment! Horrible system. No need to make people wait and sit with someone to return old equipment. Newsflash everything is barcoded, scan it in amd be done!

Great 👌

Great experience.

Too busy selling phones. Cant get tv equipment.

Stevens helped us with our concerns and Im thankful for that

I am a shareholder and my phone still doesnt work

Nice speed....

Horrible place take tooooo long for simples services not recommended

They are rip off said they have new package deals but adds more money I wish I can get rid of them never been happy with them.

Not satisfied. Gave me a new cable box that didnt work. Had to have tech come to house and replace it. TV didnt work for three weeks

Went to pay a friends bill. Took awhile to get called to pay it.