My above ground pools installation was completed today, and I am so pleased how the install went! Brock and Joshua showed up on scheduled date and worked hard until the wind became a challenge. To insure the pool wall didnt get bent in the process, they decided to return when the wind wasnt an issue-which they did, just two days later. I appreciated that they were concerned about the quality of the work, not just how fast they could get it done.. They did such a great job, and were so pleasant to deal with!! Top quality work. And we love the pool!! Overall, the experience was sure a positive one!!

The people at Galaxy are professional and friendly. Bought a hot tub through a different vendor, which after they received our money and delivered the hot tub they never returned calls. Galaxy stepped up and helped us with all our questions and needs. I cant say enough about this company. Absolutely deserve more than 5 ⭐

It was so nice to shop here. Everyone was helpful and so welcoming. I have plans to build a game room onto my house. This place has all the accessories I need to make the ideal recreation room I have dreamed of. I really like the 9 ball rack I got while I was thereThank you Jason Amins for your kindness. I hope to be back in the near future. Thank you Gwen Benn for your ideas to make the rec/game room a reality.

I drove from Collinsville to purchase a filter for my jacuzzi hot tub that I bought from you in December. The staff person tried her best to find my filter. I felt sorry for her when I saw 3 other staff members just sitting on their computers. She was successful as I encouraged her and said I appreciated her extra effort.The staff person was professional and polite. As a former educator, I would have liked to have seen more mentoring, even a hello with I entered your business. Perhaps a thank you.

Jason Cherry was very patient and thorough with his explanations. As first-time spa buyers, we had a lot of questions. He explained the differences and values of the brands, and helped us select a Jacuzzi perfect for our needs.I would highly recommend dealing with Jason!

The gentleman that does the water samples and helps you know what to do for your pool is absolutely amazing. His knowledge is superb and his customer service is excellent. In the process of helping me with my pool, he always manages to teach me something. I hope he will always be there when I need help

I Recently had an above ground pool installed by Galaxy. Everything was going great until I had a root puncture my liner. Water leaked out overnight below my pump return and unfortunately my pump burned up. The service support has been exceptional. Many thanks to Jacinda for getting my failed pump replaced at no cost to me! Got everything up an running again for a few more weeks of pool fun.

The sales people were very friendly and helpful! They had snacks and drinks for their customers!The hot tub came with more than I thought it would and I was pleasantly surprised! It was a great experience! I would highly recommend Galaxy!!

Best spas and great service. Blake was a wonderful salesman,he got us the deal and products we wanted. Swim spa,Jaccuzi,patio furniture and massage chair. Thanks Galaxy!

Thinking about adding a pool to our backyard. Dropped by Galaxy in Tulsa and had a great conversation with Ty. He was very informative and helpful with all of the questions we had. We are definitely interested in doing business with them when we figure out the lay out and area for this new addition. Looking forward to seeing how it all turns out!

So I went in today, needing things for my aquatic lounger and doing some scouting for my client. I was met at the door by a woman named Bethany with warm eyes and a sincere smile. I explained my needs and she directed me to Andrew for my things and gave me a quick walk-through on the showroom for what I was looking for for the client. The entire experience was top-notch. Ill be shopping here for my pool things.

Prior to us visiting the store, I sent an online request for information regarding sizes and price of the pools. I was surprised to receive a response from Blake the same day. When visiting the store, Ty, was very knowledgeable and friendly. He explained differences in all the pool models and helped us reach a decision on which one was right for us.

The staff was very friendly and helpful. Extremely glad we chose to buy our new hot tub here.

Earl was awesome! He took the time to educate us and even recommended that we go and check out other stores. The reason why is because no other store around compares to the service, knowledge and friendliness to them! We went and checked the other stores and they came no where near close in comparison. Great place, everyone is friendly and pressure free. Highly recommend.

We had a very positive experience with Galaxy and Blake. He was very patient with our questions and we really appreciate it. Can’t wait to get our new hot tub installed. Mr & Mrs Don Reynolds.

Earl Jones helped my wife and myself pick out the perfect pool. The whole staff was great! We were greeted at the door and Earl showed us all the pools that Galaxy had to offer. He was knowledgeable of the pool models and answered our questions so that we could make the best selection. We reviewed all the pool places in Tulsa/BA and galaxy seemed to have high ratings so we chose them. Needing a pool or any outdoor furniture or play things look no further than Galaxy, great selection and Great price! Thanks again Earl for a pleasant buying experience.

Great customer service! Jason was a great salesman, not pushy, very knowledgeable about our options and brands. Never pushed something out of price range and left us feeling great after our hot tub purchase!

The sales person who assisted me, Earl, was amazing. He was knowledgeable, he didn’t push me, he shared his honest opinions when comparing things, and ultimately he helped me decide what will be best for therapy for my body. He represented your company well.The store atmosphere, however, was dreadful! There was no soothing or inviting music in the background; instead, the phone rang constantly and loudly, with a ring that is irritating. The store wasn’t arranged for optimal showcasing; instead, it felt like a basement warehouse. The overall impression was almost sleazy. Had Earl not been as informative and interested in my situation as he was, I honestly would have turned around and left the store; instead, I made a $13,000. purchase.

The guys that came out actually arrived 3 hours early which is a rarity nowadays. The installers did a thorough and professional job installing our table and we are very happy with our purchase. Galaxy is a terrific Company and delivered on their promises...

Jennifer was amazing and very helpful. She helped us find exactly what we was looking for. Jennifer was a perfect example of how a business rep should treat customers.. I will definitely do business with this company in the future.

Unacceptable client response.I understand that there can be issues. I do not understand the timely response expected from a $12000 purchase.

Ty was very helpful with information re: their products! Hes patient and very willing to answer any and all questions that a first time buyer needs! Thank you Ty!!!

I went to Galaxy to buy some supplies for the hot tub I had purchased from them. Nothing had prices on them and in order for the sales girl to tell me the price she had to put my name into the computer and after a couple of minutes told me the price. I was very surprised at the high cost I had to pay. Since I had spent over $10,000.00 on the tub I would think I might get at least a small discount. I know I can buy the same exact products on Amazon for much cheaper. I was just wanting to support a local company. I’m sorry but I won’t go back to Galaxy.

Blake in sales is very knowledgeable about his products and everything about them. He clearly explained the differences between the 2 types of hot tubs we were looking at. He was much appreciated. Delivery is several weeks out is the only reason they didnt get 5 stars.

Earl is absolutely the best person I’ve ever dealt with when purchasing something for my home. Made the whole buying experience simple for us which really helped since we’re out of state. Would highly recommend! Visited their showroom and was blown away!

Wow! What a wonderful experience from start to finish! We reside about 2 hours from the store. One weekend, my wife sent a request for information and was immediately replied to on a Sunday by Earl. We had looked for hot tubs in our area, including larger cities, like Springfield, MO to no avail. No one had any or had long waiting lists.We made the trip and had our hot tub picked out and paperwork signed within 30 minutes. Delivery was perfect and on time. The staff in the store as well as the delivery team were very friendly and a wealth of knowledge.Several times before the delivery, I spoke to one of their support team, Jason, to establish chemical adding / balancing for our new hot tub, as we have never owned one before. It was such a pleasure. He really took the time to help us understand what each chemical does and how it interacts with the water.We are super pleased with the purchase and ease of operation. We purchased the Nordic brand which can run on either 120v or 240v. We selected the 240v option and had the power ran according to the recommendations received from Galaxy. It was flawless. Once the delivery team arrived, it was up and running in less than 1.5 hours (which includes filling time). Would definitely purchase again.

Gwen the sales girl was very helpful & seem to truly want me to get the best hot tub to fit me & to make me comfortable. Also explained the warranty & also sales & specials going on

Very satisfied with the service at Galaxy. We have ordered a swim spa and can’t wait to get it. Our consultant was very knowledgeable and helpful. Thank you!

Always great customer service. Very knowledgeable about pools, spas and chemicals.

Ty helped us decide which swim spa was best for our family. He was friendly, knowledgeable and easy to work with. We will be shopping at Galaxy in the future based on the level of service we’ve received!

Our pool filter crapped out and 30 people were scheduled to be at my house the next day. Andrew was quick to find the part and help us on a holiday weekend. He even added something special to make our day a little better.

My wife and I bought a semi inground 12‘ x 24‘ swimming pool in the end of May 2021. Installation was done around August 5 the installation crew installed the pool liner set the pump all plumbing. I was told that the hardscape gentleman would be here to do the hardscape for me within the next week and a half to two weeks it is now August 30 and I am having trouble reaching anybody where I purchased the pool at all. I feel my chain is getting yanked around and I’m getting very upset. I have already made two payments on a swimming pool that is not finished!

Bought a hot tub from here, got it at a good price. Thebstaff were friendly and helpful. They didnt pressure us or act like fools. They were knowledgeable and helped us get everything we needed and didnt sell us on things we didnt need... I will be telling anyone to come here if they need a pool, hot tub or the other items they sell.

Staff was very helpful when I called needing a new pump and prices were comparable with other suppliers.

I went in to have pool water tested bought chemical. Sales person was very helpful. His advice and expertise helped in getting appropriate amounts of chemicals needed for the pool.Very pleased with my visit!

We bought a pool and a hot tub from Blake. He was great with us and answering all our questions and concerns and helping us find what was right for us. Great experience all around. Thank you Blake.

The front door guy/chemical guy Jason was really helpful and knowledgeable. Overall Galaxy as a company I wouldn’t recommend buying a pool from. The techs do stuff like plastering glue like stuff on all connections to fix a leak so when it’s time to close you are unable to take any hoses off for winter. Thus risking damage to hoses and other expensive stuff. When I call to get remedy to their mess up, they tell me to take a knife and peel it off in 40 degree weather. They worry about short term fix instead of long term and saving their customers the headache & money. Especially if you are new to pools, just find a different company that will help you instead of making it a more difficult than it needs to be.

Great installation team, courteous in store staff. My experience with Galaxy has been good.

Ty and Andrew always give great personal attention! Glad I bought our spa with you guys!

Great experience, very knowledgeable about their product, and the differences. Also very affordable and great quality products with an amazing warranty program. Definitely a great purchase

What I loved about this place:-No pressure sales, friendly staff-Prices are clearly posted-Very knowledgeable personnel-Many payment options-They carry name brands like Jacuzzi-I found their prices are best in town!-Delivery and set-up in 2 or 3 weeks ( not months )

Jennifer was a very wonderful person. We did not feel any pressure and if she did not the answer to our questions she would look into it and give us the correct answer.

You guys have got to be the worst pool installers, the worst customer service I have ever experienced, the worst at everything when it comes to pools. I will let everybody I know that wants a pool to go anywhere besides your store. I bought a pool last August 2020 it is June 18, 2021 and I still can’t swim in the pool that you sold me, and I still cannot get your customer service department to fix the issues that have been going on since the day you stepped foot on my property

Trying to get them on the phone has been extremely difficult. Left 5-10 messages a day that werent returned. Went by store to get help but they were lazy or didnt know what to do. The only positive is that the pool installer and crew were professional and responsive to our requests.

Salesman was extremely knowledgeable, up front on costs and great to work with. Answered any questions that we had. Even financing was a breeze.

Andrew was really great with helping me get a new cover for a spa that was in my new home I had purchased just recently. He is a wonderful asset to your company. 5 stars to him.

We thoroughly enjoyed working with Earl Jones!! I would highly recommend him and his expertise and knowledge of product and very personable. Helped us make the best decision for our need!Thank you!

I went in to galaxy after seeing their television advertisement in their sale. I met Tony and he was a wealth of information. He went through the different tubs and help me make a decision. He also showed the pellet smokers. I bought both of them. Their delivery and installation crew was great putting everything together in the rain. Went above and beyond the call of duty.It’s nice to deal with a company and employee’s that really want to help you make a good buying decision. Thanks to everyone that helped out with my purchase

I had a very good experience. The salesperson answered all of my questions. Gave me great information about opening my pool.

Great sales team they were VERY responsive, installers were great. The problem now is the service department. I tried for 2 months to get a phone call returned. My above ground pool burst at the seam during very cold weather. Galaxy is now saying my pool installed last July by them has no warranty because there was ice on it. The pool was winterized, covered and had pillows. I can not get an answer as to why this is not a covered event. The seam is split! just this last weekend I finally got a call returned.Levi said it happens all the time when he did not return our call with warranty information as promised, we called him.Levi started the conversation with good news, we have you on the schedule for April 14, then proceeded to ask if we had taken care of payment. When my husband said we thought it was a warranty issue, Levi stated the company doesnt cover ice My husband then stated we need the liner replaced, so whatever is necessary, Levi stated, well well see at the end of the season, we dont have any liners right now! How can you say well be out on April 14, then say we have no liners. Galaxy Pools, Billiard Tulsa...this is not a good look! BEWARE, if you are trying to save a little money. This was supposed to be a pool to last several years for the grandkids, go with a reputable pool company. I have been on the phone this morning to get my liner replaced, EVERY Single Company said, is this a GALAXY POOL??? WOW!! That speaks volumes. My sales person was Amanda. Turns out she is the MANAGER! I feel duped.

Josh was very helpful. It was a very big deal for my family to agree on a hot tub and Josh was right there with us every step of the way. He even took me on a virtual tour of the showroom over the phone. I can’t say enough good things about him. I wish he would’ve given me a little break on the price but he knows he’s got a commodity that everyone wants at this time and stuck to his guns. He’s a great salesman.

Gwen was wonderful! Very helpful and pleasant. I will be doing more business with this store!! ❤️

Today we had our water tested to open our pool for the season. Jason C helped us and is a wealth of knowledge. He answered all our questions and was kind. Looking forward to our second season with our pool.

Enjoyable experience! No high pressure sales tactics.

Excellent service, good explanation of options to fit our needs

If you’re looking for a hot tub then go see Josh. He is very knowledgeable and took the time to ask me what I was looking for in a hot tub rather than just trying to sell me on something. Josh actually listened to me and helped me find exactly what I’ve been looking for and guided me through the process with ease. Galaxy was not my first stop but after the wonderful experience I’ve had, for any future needs, this will be my go to store. In addition to the excellent customer service I received from Josh, everyone in the store has been very helpful and courteous. Thank you so much Josh, you made me a very happy woman.

Galaxy is great! They have great options and exactly what we needed. Blake was fantastic and helped us navigate our options. After months of searching and being confused by options (fabric quality, metal vs wicker), going to other stores with unhelpful sales staff, and struggling to find quality matching sets at a good price, we were able to make a purchase on the same day we visited the store. Thanks, Galaxy (& Blake)! You will have a repeat customer as we tackle our next home recreation project!

I placed a deposit on a semi-in ground pool in March. My original install was scheduled May 21st. After months of not hearing from anyone I phoned May 19th. I was told my install date was being moved to June 14th. I thought that’s funny, when did you plan on telling me this? So June 11th rolls around and I hadn’t heard from Galaxy; so I phoned them. I spoke to a lady in the install department confirming my June 14th install ( she said it was June 15th) whatever right. So today I receive an email at 12:25pm stating “we’ve been trying to contact you about your pool install please reply ASAP”. I replied to the email at 12:26pm. I also phoned both numbers included in the email. Nobody answers either number? Finally after multiple calls I get in touch with Cassandra at the install office. She informs me I’ve been rescheduled; due to not having accurate contact info.???!!! I spoke to their office on Friday; today’s Monday. My original install was in May; they’re just now realizing they have the wrong phone number? Then after hours of back and forth with the install office Amanda Mendel calls me. She basically said she sympathized but didn’t have a solution. She said she was forced to post pone my install; but she didn’t have a new date. How are you going to postpone my install with no future date? You’ve been postponed for an infinity date? When I demanded an install Date. She said she’d return my call in an hour with a date. Our phone conversation ended at 3:40pm at 5pm I called her. The phone went to an unset up voicemail box. I phoned 3 times in a row before she answered my call. Run around run around.

I recently purchased a CalSpa hot tub from Galaxy. I worked with Edie to determine the best spa for me and the best location for the spa in my back yard. Edie was incredibly knowledgeable and helpful! Galaxy took care of installing a concrete pad extension of my existing patio and the delivery and installation of the hot tub were done with care and professionalism. I highly recommend Galaxy, and ask for Edie!

Very knowledgeable information and guidance by Blake, our salesman. No pressure process. Great professionalism!!

Prompt attention and help. I love that I wasn’t pressured at all to buy products and even given advice in maintenance that saved me money.

We went in to get information about a semi-inground pool. Our salesman, Earl, was very knowledgeable, friendly, and helpful.

DO NOT use this company. Pool delivery was rescheduled multiple times, set up was a nightmare, and it is costing us more money to repair the damage to our fence from the install. The set up left everything in a pile on our back porch for us to figure out. They left everything unopened on our porch, wrinkles were left in the pool, pump was not level and trash left under it, and walls are warped. When I tried to get a return phone call for assistance no one will return our calls. When I called during the setup nightmare Levi was extremely rude. Told me just to wait until 5 and if the job ends up right than do not complain. Job clearly did not end up correct. Check the BBB for more information about this company.

Blake Hareison was very helpful and understanding. Would recommend this place to anyone. If you want a good pool and the best service ask for Blake.

Quick and easy, Blake was a very nice young man, very helpful. Also loved the store.

Just had a semi in ground pool installed. First let me say Im extremely pleased with everyone at Galaxy.From the sales team (Ty and Earl) to the the installer (Jesse) to the service team ( Jerry and Kyle). With a special shout out to Katie and Amanda in the Service Department. Customer Support has been amazing.Im so impressed with everyone at Galaxy. Class A originazationInside sales guy Andrew was great, helped me with replacement filter. Great customer service

Easy shopping experience. Blake was great to work with and very helpful.

Very knowledgeable, friendly, professional and helpful. The sale, install and use has been an absolute pleasure! I will be getting a bid on an outdoor in ground pool as well! Hopefully the support after purchase is as good as my experiences to date.

Easy. No high pressure sales.

Installer called me the night before my install at 11:15 PM to let me know they would be there by 8:00 AM. They arrived at 9:15. I payed an extra $750 to have the pool set in the ground 18. Installer dug out just enough to get the ground level which is about 11. Not happy at all about that. I have called the store and voiced my complaint about this. No word back from anyone so far.Installer left a huge mess of trash all over the yard. I spoke to the installer and he advised me that the cleanup was my problem. I spoke to a sales person about this and was referred to as dude, my man and hung up on. I did eventually get the store to make the installer come back and clean up their mess.Installer dug out an unnecessary trench in the yard leading to one of the dirt piles. Plenty of shovel work to fix that mess.As soon as the pool was full and the pump turned on, it started leaking in three places. I have mentioned this to the store also. The ladder that was sold to me will not work safely with a partial in-ground pool. The sales person knew the details of the install and ignored this issue. I have made the store aware of this problem as well.Bottom line is, just about everything I had heard about Galaxy was true. Poor service after they get your money and lack of concern for any issues that need addressed. I do not recommend doing business with GalaxyOWNERS - i WELCOME A CALL FROM YOU! I HAVE ASKED FOR A CALL FROM YOU.

We have received great service and our sales person was very knowledgeable and professional. Our hot tub was delivered as planned and the delivery guys were friendly and knowledgeable. Although our cover had not arrived, Galaxy delivered a temporary cover for us to use until our arrived. We are very happy! Thank you for a terrific experience.

The sales folks all seem friendly and eager to please.

I had been looking to buy a hot tub for our family Christmas this year. Checked several places and Galaxy was the only place that could provide me with one before the 25th. Very courteous and kept me informed about the delivery date.Thank you.

We were acknowledged within a few seconds of entering the store and we were assisted very shortly thereafter by a very knowledgeable, professional and friendly employee.Excellent experience!

Ordered hot tub June 24th. Told by salesman it was on a semi and we’d have it delivered around 7-15. Was called by Galaxy on 7-15 to pay balance, which I did by phone. Then I get a call that hot tub isn’t in yet. Now told in 8-4 with 8-11 delivery date. I get factories closed because of COVID and they are backlogged. Then around 8-4 I call and am told not in on 8-4. Date given for September. Then I see on a Facebook post for Galaxy how the show rooms are stocked so come in and look and purchase. So I put a comment on there asking about customers hot tubs that have been ordered. MAGICALLY I get a response back from someone that night advising they’ll check on ours next morning. Then I get a call that next morning and low and behold it’s in. And we set up a delivery date. Two guys deliver on day it’s scheduled for. No issues there. They ask us if we were given a 220 hook up. We advise no. So for $249.00 thru deliver the tub, put the cover on and put steps together and leave. My husband ends up hooking it up to electric and filling it up. Note to purchaser: find out what the $249.00 gets you. Love the tub! But doubt I’ll be back to Galaxy.

We purchased new chemicals for our hottub, everyone was welcoming while we asked LOTS of questions. Thank you all for making it a great trip in

Ty was a wealth of knowledge during the buying process. He was also transparent in some key factors that I hadn’t previously considered prior to purchasing with Galaxy. I’d definitely recommend stopping by and viewing all they have to offer in terms of home recreation.

Galaxy is amazing! If you care about knowledge, expertise and good service this is your place! They have competitive prices without the salesy gimics.

Great service and people; however, ….. GET THE POOL OPENING AND CLOSINGS BACK!! 🤨

I already knew what we wanted just had a few questions that were answered to our satisfaction. Thank you Galaxy, now just waiting for the 6 week install.

Explained what to do to get pool normal, very polit and helpful.

FANTASTIC EXPERIENCE - TWICE! Bought an above-ground pool in February and a hot tub today. Such great people to work with! Josh assisted us this time, and he was SUPER RESPONSIVE and helpful! Cant say enough about Galaxys customer service!!!

We purchased a swing set a few months ago and decided to purchase an above ground swimming pool recently. They came out as agreed to install. They were very professional through the entire process, left our yard clean and explained everything thoroughly. We felt that the value was good and its almost filled, cant wait to swim this weekend!!

My contact at Galaxy is Josh. When no other business was able to fulfill my request, Josh and Galaxy easily stepped up and got the job done. We could not be happier with the outcome. From start to finish, it was a seamless process. Absolutely every detail was covered. I 100% encourage everyone to start with Galaxy first. Call Josh!

Poor customer service! Once they have their money hopefully you wont need any repair!

Jason did a great job helping us today! We appreciate his guidance!

Blake was amazing! Very informative and answered all questions. Thanks Blake

No hassle very helpful and knowledgeable

Always friendly knowledgeable service.Theyre helping keep my hot tub in top shape so I can enjoy it

Very knowledgeable staff and extremely helpful with our first pool!

Ty was very helpful and knowledgeable on their products. I’d highly recommend Galaxy!

I bought my hot tub on the phone and never went to the store. They delivered and set my tub up in a timely manner.

Purchasing Experience has been pleasant! Quick and responsive communicators.

Ty and Tony were the only place in town with hot tubs in stock. And they got it to me FAST

Very informative and friendly. Explained various chemicals and their affect on the hot tub, (the dos and donts of hot tub chemistry). Chemicals purchased here are reasonably priced.

Earl at Galaxy was excellent to work with. Very pleased with service and knowledge about the product.

Josh was very professional and patient with us as we decided which pool and options were the best fit for us. Thanks Josh!

Was helped right away with a friendly sales person. Knew exactly what I was looking for.

Josh did a great job. We are excited to get our new pool!

Galaxy is always very clean, professional, helpful, and price competitive.