Got what I needed. It took to long. But everyone was nice

If you call for parts availability, they will answer on speaker phone, let you ask your question, then place you on hold. Never to return. Eventually you get tired of waiting and just hang up. I think this is standard practice. I have called multiple times, and this has happened, every. single. time...Kind of funny, i was in the store making a purchase the other day and witnessed it from the other end too. The lady checking me out answered the phone on speaker. She totally ignored the callers question (she was ringing up my purchase), then said hold please, and finished ringing me up. She never once looked for what the lady asked about. After I paid, she started ringing the next customer leaving the poor caller on the eternal hold. I felt her pain.

In and out. Great staff. Made sure I had everything I needed to fix my problem. Love their loyalty program, awesomediscounts on top brands

The worker put a battery in that cost $174.00 and didnt put the plastic container it was supposed to sit in and didnt tighten the cables.had to get someone else to take it out and redo what he was supposed to do..WILL NOT GO BACK

Knowledgeable staff, helped me install my mass air flow meter in my truck, as I was passing through on my road trip. Had a great conversation about Alexandria, Louisiana, with a cute red headed employee, and after all that.. Alexandria, not even that nice. Jk thanks guys

Friendly and helpful staff.

They were good at helping find what I need. Very nice. Lots of patience.

They went out of their way to get me a jack when I needed it and delivered it to me. Great customer service

The young man in charge was black and so was the young female associate. She was new and really didnt know alot. I took my daughter to order and purchased atorque converter. Which was no small price. Instead of helping his trainee, he told her to wait as she was trying to help us. After being on his personal cell, he helped another customer who came on long after we did. Customer was black. He felt he had a problem with the only two white customers. I want be back and the lose mine and my familys business. I know this, credit cards or the prince but Cash is King and no business can survive without it.

Only one person of the 4 or 5 on duty was actually working. I stood there for almost 30 minutes while everyone that came in after me was waited on and out the door. Even when asked to help me by the young man helping the customer on the phone the other employees went in about their business of nothing.

Fast friendly service. Makes fixing my car easy

Not enough staff working as normal

Words cannot describe how I appreciate the workers at this store. For context, I just moved here not a month ago from across the state knowing just a few people. Today, my car decided to refuse to start on me at Clints pharmacy. Luckily, Autozone was just down the road. I went in to ask if they knew any mechanics that could put a part in without  requiring a towing fee. They referred to me to one of their workers, Tyler M. The boss let him take a 5 minute break to see if he could be able to install it. He was able to. I bought the part, and met up with him at my car once he got off work. He worked on it and found that main issue was the battery (He constantly apologized for not checking it first which was no big deal to me. I was more upset at the Walmart mechanics who put the battery  incorrectly a few weeks ago). Due to the part already been in use, store policy would not let me return it. He advised me to have the old part tested at their store. When I did, I found out that I was eventually going to have to replace the starter. Not only he charged me a very fair price to installed the starter (other places wanted to charge double just for labor and not including the tow fee), but he helped prevent a headache in the future. Every employee I have came in contact with today was very polite and have good manners. Lets just say that I am definitely going to be a returning customer at this location.

These folks were very helpful! Will dedi Italy be back!

Helpful employees

Good service

Well I needed a battery for my car alarm. Clerk was very helpful. He put the battery in. & forgot to take the paper off first. No wonder it didnt work . I still like Auto Zone👊

Helpful and allow you to borrow tools if fixing auto on store premises. I bought a radiator hose and changed it out in the parking lot. Very positive experience at this store. Superior to other AutoZones in the region.

Friendly staff and service by some.

I love the AutoZone in Brookhaven, the people are very friendly and go the extra mile. I dont remember the managers name but he is very knowledgeable and is just a really good, service oriented guy. I cant recommend them enough.

Clean organized store with knowledgeable friendly associates

Ordered a raditor for an older vehicle that I was selling. Was told it would be in on Friday. Went to pick up the radiator and it was never ordered. Lost the sale and cost me $7500 because it wasn’t ready when the buyer come to pick it up. Incompetent!!!!

They were very busy, probably could have used another cashier, but very nice and helpful.

Great place to get parts. Kind and courteous Service. Two To three times a week, we are shopping at the “Zone” “AutoZone”

Went to autozone to get a battery. I broke down in town so had no other choice. The service was poor. They were not friendly at all. I felt like I was talking to a wall. When I went to buy the battery I bought it on my card. My card didnt have exact change on it and they canceled the purchase. They still took all my money off my card now 4 days later my money is still on hold. If I didnt have family to help me I would stare and not have anything I need. Thankfully my mother in law bought the battery for me with a 90 day warranty and one of the employees goes on to say youll be back in 91 days. If they hadnt taken my money i could of gotten a better one. It was just a horrible experience if I could give no stars I would.

Everyone I talk to is very knowledgeable. Not like the rep. they have.

Always helpful and have the parts I need. Ive purchased from AutoZone for many years. They never let me down.

Lots of options, but need more people to run it. If there were more people around, would have been 5 stars!

They had a reasonably priced water pump with a good warranty. Knowledgeable staff.

Oil 50% higher than Wal Mart, and refused the price match. Sell K&N air filters, but not the recharge kits to maintain them. Very long wait just to find this out.

The best postal you can go to is AutoZone and Napa OReilly a man can be off the map with no charge

Shop there all the time,nice folks&very helpful

Their spend $20 or more 5 times and get a $20 gift card is by far the best promo hands down compared to the other stores

They were very helpful.

Quick in and out trip. Had that we were looking for

Service was fine but they sold me a part that did not fit my car.

They put a tire on my friends car quick had us out of there in no time.

They are friendly and do their best to answer your question.

This is a very BUSY store, but everyone is helpful, & go above & beyond to assist all of their customers. I dont mind waiting in line for the excellent service.

Chris the manager is the best parts guy you could ask for

Great people that actually help you and the prices are compatible

Same like they got some good parts there

Very friendly, they had what I needed at good prices.

Great service. Fast, efficient.

Good service AND had parts i needed in stock.

Finally after 24 months and 18 starters a young lady at autozone got me the right starter for my truck, she actually listened to me and didnt do what the computer told her. And it was in fact a different starter than whAt the computer had been giving me.

Everytime I go in here there are always plenty of employees however they always ignore everyone and dont try and help. Then once youre ready to check out, good luck getting anyone of the employees to check put your items or even acknowledge youre ready to go. Calling the store is just as bad. If you call be prepared to be on hold for at minimum 15 to 20 minutes and thats before they find out what youre trying to get. Best advise is to just go to Advance or OReillys.

Got what we needed really fast.

Need to be faster when a customer needs to buy something

Love it

I was given the wrong product and i was wrongly informed about my vehicle.

Well if it aint in the computer. Evidently it doesnt exist. Because the computer doesnt list it and I dont care if you are holding it and it has numbers on it. It doesnt matter.

There nice but always short handed

Walked in and passed 2 employees. Had to find the book to look up what I wanted, which they apparently were out of. 4 employees in the store and not a soul acknowledged my exsistance. I walked back by them and back out the door. They were not waiting on anyone.

I always purchase my parts here. Very knowledgeable and friendly.

Wish there was more nice people there

Had what I needed and no bs

Quickly responded and rapidly ignored

Every time I go to autozone in Brookhaven, MS no one is willing to help and have NEVER been asked if I needed any help. Today I was passed by same employee twice and she never asked or offered. If I did that in my business, I would be out of business. I’ll never spend another dollar on here

I found out today at this particular location that if I pay for an alternator with my debit card, someone who is NOT ME can return the item for cash. I paid with a pin number apparently. Just a heads up for unsuspecting customers like myself!

Did not find what I was looking for. Customer service was a joke. Left before I could be served. Rude staff.

Reasonable help, store well stocked

Always have a great experience

Employees are very helpful and extremly nice.

Always have parts

Awesome service

For all my auto needs I can call them and ask questions thay tell me what I need and if I need to order a part thay will and tell me to call if I have a problem

Clean. Some of employees actually know about vehicles.

They actually took the time and looked up parts that Ive tried to get three AutoZones to look up and wouldnt very good service

Had to return parts.

Halfway good auto parts

Very helpful

Awesome customer service

Friendly and knowledgeable staff

My husband comes here a lot to get different things for cars.

They are always helpful

My husband went in, I sat in the truck

Quick and fast service

Good auto parking lots

Need parts, get parts. Just dont be in a hurry.

Got what I needed we a smile

Quick shopping.

Friendly and helpful staff

The zone still got it.

Great place.

Get the card save money

Sometimes you can find personnel that can help

Best ever

Poor customer service

No customer service

Service was great

Very helpful

Great

My backup part store

Get automobile parts

Great service

Slow service always

Very pricey

Got a lot of parts

Great