Lots of great finds and most of the staff was great. The cashier, Carla G, was very rude and pushy. She also charged me $1.49 per pound when it should have been the reduced rate based on my weight. Read the pricing chart inside and ensure you are charged correctly at the register, if there when opening beware there are pros the are pushy and will fight for a cart and the new bins. Be kind, take your time and remember to check over your items before purchasing as there are no refunds or exchanges.

Keeping it short and simple. If you close at 6pm, CLOSE AT 6PM. It was disappointing to come from work and it was shut down for donations. Might as well say 5:30pm, if that’s the case.Thanks in advance.

Bad service. They were closed early (before 6 p.m.) and everyone inside refused to meet us to take our donation even though we were there before closing time. The front doors were already locked, so I couldnt go get anyone to help us, and the phone was already being ignored for the night, again before closing time.

Dirty. Filthy. Disgusting. & Im being nice. Never been to a place so disorganized & rude people. Felt I needed a shower bad. . Other than that it is alright, lol

Treasure hunters delight, the rest of us be warned.I’m not sure how to rate this place. I did miraculously find what I was looking for and it was basically free so I think there are gems to be found here. The problem is you have to be willing to wade through huge vats of junk to find them.Keep in mind a few things: this is the place for goodwill items that didn’t sell at the regular stores but it is also a drop site so nicer items do come in, %off coupons aren’t accepted here, clothing and small household are sold by the pound, glass and dinnerware are .29 each so some potential deals there, give yourself plenty of time to dig around and checkout lines can be slow, and bring hand sanitizer.

Apparently Allie, a supervisor, doesn’t know how to manage anything and chooses to lose $25000 in business a year. I wouldn’t waste your time coming to these goodwills as you’re money is no good here

Very confusing. No certain place for things and it is very chaotic but otherwise very clean ground.

I used to love shopping here but the price per pound went up. I also find it funny, with all the donated furniture they receive, they only put out the very dated junk furniture that should be in a dumpster.And if youre looking for personal shopping space, not gonna happen so bring patience, youll need it because employees dont enforce social distancing with follow through for those who disregard it, rudely. Customers who arent willing to follow the rules should be asked to leave.

Absolutely awful! This location needs a major help. Forget trying to look at least 1/2 the bins due to others leaving carts in front of the bin while they wander off looking in other bins just so they can be first when the bins change. DO NOT move any of their staged carts in front of bins if they are left unattended because you will get your head bit off by someone as that is their bin and apparently no one can look at these bins. I have never seen so many greedy people. The staff does not enforce anything they just repeat the same rules 1 to a bin and stay 6 feet apart, who’s cart is this, etc but don’t enforce these rules at all. I hope upper management reads this because goodwill is losing money when customers cannot look to even purchase anything.

I tried to help this store with an item they had up for auction on shopgoodwill.com. Their item title stated that it was a working electronic device. But, the description for the same item stated they could not test it for functionality. When I messaged them about this, they simply closed my ticket. When I contacted them again and explained that they could be misleading whoever buys the item, they closed my ticket again. Finally, I asked them why they were being non-communicative with me. They closed the ticket again. I saw that someone had won the auction and paid over eight hundred dollars for the item, which is not guaranteed to work.

Wont accommodate someone that live 1400 miles away and purchases thousands of dollars worth of items for a time slot. I do not think the supervisor is knowledgeable enough to manage

Overall was a pretty good experience. some bins seemed pretty empty though. lots of empty cardboard boxes in the bins that wouldn’t be hard for the employees to throw away. wish people would obey the signs on the ground. the employee enforcing that seemed creepy

Weird that they make donating a chore, even though its core to their business. Arrived at 5:40 and donations was non responsive, manager didnt show, that is if there is a manager. Donate at any of the other locations around but not here

Well its not what you would expect, always crowded, nothing is organized, but prices are ok.

Bought from the goodwill auction, came to pick up my stuff, I was only given half my stuff, I had to call again and was told that they couldn’t give me my stuff because I paid that same day, and the other stuff I had paid the night before. Makes no sense, now I have to make another 1hr trip to pick up my stuff next week, will not buy from the goodwill auction ever, terrible customer service!!!!

Good place to find books, clothes, and tables/drawers. Recommend wearing gloves because you never know what’s under the pile of stuff. Wish parking was better.

Potential to get hands down the greatest deals ever but you must like digging and searching. It is like Black Friday every 20 minutes when they bring out new bins and is fun to watch people dog as fast as they can looking for stuff. 0-9.99 pounds is $1.49 per pound, 10-24.99 pounds is $1.29 per pound, & 25+ pounds is $.99 per pound

I have gone here twice now. The first time was on a weekend and it was relatively slow and fun to go through the bins. Regret skipping on the awesome MCM dresser for only 5.99! The second time I went here it was insanely busy and obviously mostly people who do resale. People had overflowing carts and too many people to safely distance yourself during COVID.

I went to this place and it was over crowded and people all over the place. No one followed the 1 person per bin rule during covid and there was no management. Out of all 3 outlet in MN this one is the worst for being the newest one. I do not recommend going to this one.

I order items online from this location and it was all that it said on the Auction.Items were perfect and just as described. Customer Service Gal was so very sweet. Definitely order or come by this location. However I do not recommend the other locations on the Auction sites in other states.. I had purchased several items including electronics and jewelry that was misrepresented on the site and I got burned bad..the jewelry that was supposed to be 925 silver is in fact silver plate, The cell phones, tablets, laptops I purchased do not work, and items were not Authentic.Lesson Learned.Ill be shopping close to home from now on. Spending my money in Minnesota only.

They sale all the good stuff and get raid of the junk here many clothes a books

Best ever. Love it. Its the place for you if you like to dig for deals.

It is a goodwill OUTLET so shopping is a little different. Items are weighed. Great deals!

I find this to be a fun place to shop and look for treasures. The staff is friendly and they have a great sense of humor. It’s well lit and only once did I have to wait for a cart. Not a lot of glassware at this particular sight . Mostly clothes if that’s what you are into.

I love going here! But not many people do... Heres why: its affectionately referred too by my friends as The Dig. Everything is placed into big bins on wheels and you go in, take a cart, and literally start digging! You find something you potentially want and put it in your cart. Once you have a bunch of stuff on your cart, go through it, decide what you REALLY want, toss what you dont want back, and if you want to continue digging, go for it. They roll out new bins about every 20 minutes or so. And its EXCITING!Stop digging when you like. The pricing is by the pound and per item. (Less than $1.50 on both- I cant recall right now!) 90% of the items are in excellent condition, and Ive found tons of name brand clothing (I havent really looked in the housewares or furniture yet, but Ive heard of and seen some people get amazing items for SUPER cheap) I did find a gold and silver heart pendant with a diamond in it on a silver chain in a velvet bag hiding one of the clothing bins. You never know what will be in there! If youre looking for specific items or you want a quick shopping stop, this isnt your place. If you like the excitement of the unknown, go here. You wont be disappointed.

Its a pickers delight, but you have to dig!

Different than all other goodwills it’s pay by the pound,everything is in blue tubs i mean everything mixed together just tossed in so fragile items u won’t want .it also can be a feeding frenzy w rude ppl and you get very dirty I recommend gloves

Increases in pricing has only created more creative ways for many regular shoppers to hide pricey items. The key to the best deals is to put EVERYTHING in a cardboard box and toss a few books on top or just seal it up. You will NEVER be questioned as to what is in the box by ANY staff. DVD’s and CD’s or general household items should be weighed and can be quite pricey. Putting them in a box and stating they are books can make them yours for almost nothing.I’m not condoning this behavior by any means. This location is losing quite a bit of money due to dishonesty. Who is really losing here? Goodwill or those that reap the benefits of their contributions to those in need.

I purchased a pair of sunglasses through this location via their online auction site. The sunglasses were described as good condition (which was their description response to my inquiry message.as to whether the sunglasses had any damage or scratches). The sunglasses actually had significant damage, being two chips on a lens. I messaged them about this and was told I could return them (at my expense) but would not be refunded the $12 shipping and handling I paid. In all, this would cost me over $20 for sunglasses that were grossly misdescribed. The agent I communicated with at this location was incredibly rude and snarky too, Ive dealt with many great Goodwill Auction centers, but this location is seriously lacking in professionalism.

Stopped by here today with my parents to help pick up the items that they bought online with ShopGoodwill.com. Upon pulling into the Ecom pickup parking spot I was greeted by a nice lady. She brought our items which loaded into the car. We then parking elsewhere in their parking lot and went through everything we discovered that a signed drawing that we bought was missing (we chose to buy items from this store pacifically to get this drawing). We walked back to the ECom pickup door and was greeted by another woman who said that she would track it down for us. After waiting some time she called us and said that this piece of art had somehow vanished from their store and said that she would give us a refund. No manager bothered to come out and apologize that we drove all the way to Minneapolis from Eastern Wisconsin just to find out that the item that we were most excited about getting lost.I am now really devastated and will most defiantly not be supporting Goodwill anymore.

Lady and her daughter found a LIVE mouse in the bin of clothes they were going thru! BEWARE! And make sure you wash everyrhing as soon as you get home.

This place was horrible the people here were very weird and un fridendly and didn’t listen to the switching directions. the worker kept staying very close and watching me maybe bc i was a threat? rasict if u tell me. also there were roaches AND RATS. the bins were very empty. their wearhouse if huge you would think the bins would be better and fuller. will never come here again.

A month or so ago I would have given three or four stars, but they have recently changed the pricing here, and its WAY more expensive than it should be. Especially when you consider having to dig through bins that often contain some pretty nasty and dangerous surprises. (Actual things Ive come across: apple core, half eaten package of sausage, half full juice box with straw inserted, FILTHY clothing that smelled of someone who hadnt showered for weeks, scarf covered in what looked and smelled like vomit, dirty diapers, shall I go on...?)Also, because shoes arent paired, you have to really search for the other one and most of the time wont find it. Which means those perfectly good shoes go to waste since no one at Goodwill was instructed to pair them up. The wastefulness here is alarming in my opinion, since often glass, dishes, and other easily breakable items are just thrown into these bins and destroyed. I have often thought about people donating their well loved things here hoping for them to get a new life, not knowing how carelessly they will be treated and mostly likely broken. Which also means digging through bins can be very dangerous since there is broken glass and etc everywhere.Not to mention, doing a simple google search will reveal, “CEO and owner [of Goodwill] Mark Curran profits $2.3 million a year. Goodwill is a very catchy name for his business. You donate to his business and then he sells the items for profit.”Feb 28, 2018So not only are all the items at this outlet donated, but they are also often items that come from the more organized Goodwill stores where things are tagged and hanging on racks. If they dont sell (often because theyre overpriced) they are sent to a Goodwill outlet and thrown into a bin.When the pricing was reasonable, it made sense to shop here and put in all the work digging through thousands of often disgusting and always dangerous items to find the good stuff, but now...Im not so sure.I used to spend $50 on a full cart of items Id spent 4 hours digging for, now I spent about $90 for the same amount of things found in the same amount of time.Greed is revolting. Especially when lurking behind the guise of charity.

I love it! I get things in a good condition for a very low price! Sometimes I find new things with tags! Also workers are very friendly!

There is always a point where we think prices are low so we think that’s grrrreat! Time goes on prices increase we think that’s not so great:-( I think they call that inflation as well as a fact of life! Great place to spend some time, little money, second hand what could be in the land fill ;-) it’s an all around win I think :-)

Love this Goodwill Outlet! Clean. Lots of great inventory, and the customer service is above and beyond. Met very friendly & helpful people along the way. Feels like the prices are fair and lots of variety. Shop here often and find something new and unusual. Absolutely deserves five stars and deserves my business!! Would definitely recommend to anyone!

Excellent bargans. Bring a friend and shop together ! Spotting the deals are easier when you bring someone with. ;)

I often buy things from the e-commerce dept. Everytime I have, the transactions are flawless.. Im greeted with a smile.. And they have always been extremely helpful. I cant say enough good things about them!

I purchased the Otaki home race set based on the listing photos. Order ID 25313329OTAKI At Home Model Car Racing Set.from warehouse 3SKU -NS4-003LN5$119.00The purchase was made because of the items pictured as this was supposed to be a present for a veteran of the U.S. military on his 65th birthday because he had this item as a child. The shipping department clearly saw the value and decided me (the customer) is undeserving of receiving these items and stealing them is a better idea. When the news of this event was shared with the frail man turning 65 and hopeful to feel the great thrill of his youth, he cried because this is all he wanted as a present. At this moment no one has reached out to me for a resolution. The solution is simple: I want what I paid for. Compare the listing photo to what was in the box on arrival and you will see many many items are stolen. Yes, stolen not misplaced. Seeing an elderly man cry because of another persons greed while all he wanted to do was race with his grandson and feel young again.

A bunch of stuff is thrown into the bins, people start attacking the stuff in the bends. People acting like total animals in here pushing and shoving, rubbing stuff out of other peoples hands. This place is total chaos although it is cheap things are here sold by the pound and $29 a pound of you take over 25 pounds its 25 cents a pound. I found a nice hat my wife doesnt like it . So if you like to be shoved or treated like an animal in a place like this your more than welcome to come in period

Dont go here if you want a quick thrift shop run. This place is a jumble that you have to literally pick through, but the feeling of hunting for treasure is super fun, and the prices are excellent.Problems, though...There are a lot of resellers that hang out there that have 0 consideration for others. Theyll fill 10 carts to overflowing, then leave those carts everywhere. You cant shop whatever they threw into the carts, because its theirs. Only once did the staff step in to get them out of the way of other shoppers so we could actually look for and examine merchandise and use the carts. Only once. But those resellers are there causing problems, being rude, and making the experience harder pretty much every single day. Im okay with people looking for stuff to sell on eBay, but thats ridiculous!!

This store you either love or hate. I love it since I am always ready to search thru anything for a good deal. Its not for every shopper or even thrift store shoppers, its tiring and you have to dig. But I have always had a good experience with the nice staff. Some of the shoppers are rude but I have meet several that I would love to talk again with.

Bins full of broken stuff, clothes heaped all over. No rhyme or reason to where things are. People that work there act like theyre the police bossing customers around, I heard an employee tell a man that he had been around the store enough times and now he had to go check out! Seriously?!Nasty place.

A outlet goodwill very busy with a lot of shoppers. Not really as good quality things. The prices are good. Bought my husband this new friend just for him. He has named it Do.

Love the place. Helpers are friendly. Im one of the people that stand in line every Saturday and Sunday. It is so frustrating to be the tenth in line on a cold day and at the last 10 minutes 15 people cut in front of you because they think they have been in line sitting in their nice warm cars.Thanks

Great location to drop off donations. Horrible location to shop donations. Crowded, chaotic, and really its just tables with bins where donations are dumped in as-is. I think, more or less, clothing boutique store or ebay store owners shop here. If you want more of a typical, managed, retail experience, go to the Goodwill store in neighboring Maple Grove.

Apparently you cant donate everything. Hence the lady pleasure toy picture. Otherwise this is an outlet center and is different from the normal goodwill people are accustom to. Everything is laid out in bins and you pay by the pound for most things.

Everything is in big bins, people are throwing clothes around looking through them, nothing seems to be seperated by size or age group, other items look like they were pulled from someones trash. The price by weight is good, but the experience was anxiety inducing and I left after ten minutes. It was depressing to watch people try to find decent clothes for their families in this manner.

I like to do my part to help keep our Earth healthy by purchasing items that can be useful. By doing this, I feel like I am doing a small part to help keep our Earth cleaner by helping to keep perfectly good items out of landfills.

So many wonderful items I went in for a jacket and boots.. checked out with a heaped up cart of goodies.. The cost of a new coat would have been way over the price I paid for all! One of the workers helped me out when I was having an Asma attack I wish I could remember his name. Lady at register would not help me when I said I needed water..

I actually work here.. The Atmosphere is Wonderful.. And you can most definitely find anything you want here,for a little bit of Nothing.

Prices are always good but customer service cant be bad because there is no one available to help you. . its nonexistent. . go to one more organized and better managed

They let people take lots of shoes in their carts and that hinders other to find mates...NOW..the people who separate the items are too,too hurried to take items out of the bags and boxes they come in??what is with that??the employees are not watched or told to separate. I understand they do not pay them alot ..but they should take pride on what they do.i donot think the higher ups are doing a good job training the employees.

I only go there every so often the workers are great! But some of the shoppers are rude and take up all the carts . Some of the regulars I see there have got to be the rudest people I’ve encountered.

Great love this place. Friendly employees great variety. Love Love Love

They skim anything of value that sells online, so theres little chance of finding good buys on many items like there once was.

Great place to shop for gifts for friends and relatives 😁 some items are brand new with tags 🎁

Its a bit hectic, but that makes it all the more fun. Coming here feels like a treasure hunt--you have to dig and search to find the gems you want!

Very dirty and disorganized. Was expecting something akin to an outlet store for a major retailer since local Goodwill’s do such a nice job with organization. There were cockroaches running around the floor and overall most items seemed to have been dug from a dumpster. Stick to your local goodwill.

One of the workers was totally rude to me during my shopping and was following me and making comments about stuff i was holding in my hands, i felt so creeped out

Good deals if you are willing to dig thru the bins.

Visited not looking for anything in particular, found some nice dishes for very cheap. Thats as good as it was. There was broken glass in many of the bins, everything was tossed and not sorted in any way. Unorganized and dirty. Washed my hands when I got home and there was dirt coming off. Would not recommend this location

Bins and bins of stuff. Plan on being there for a while if you are interested in looking for something, or anything else you might want.

It was awesome it was a good time but had fun send never seen anything like that where they bring all these big crates of clothes and shoes and s*** and people just go the listing and then they sell it by the pound it was fun yeah Goodwill in Brooklyn Center is a good time go time thats fun Im putting this on they wanted me to share experience

Great prices, check out sometimes will charge you with cart weight in the total price

Rude people and poor service. They have clothes but good luck getting a cart and youll be getting pushed out of the the way by overly aggressive people for damn piece of clothing or whatever! Not coming back terrible time.

The staff treats the customers like the customers are receiving a favor by being there. A staff member walked up to me a half hour before closing and told me I had to get in line so that the employees could be out the door at closing time. Normally, closing means that the doors lock and business is done at THAT time. It doesnt normally mean that the customers accommodate the employees so that the employees walk out the door at closing.And then, they dont cover the bins when a new bin is brought out. They just expect you to know its a new bin (even at slower times when there isnt a huge flock of vultures circling it when it is harder to tell that it is new). I walked up to one and started looking at some items without knowing it was a new bin and was reprimanded in front of other customers. How embarrassing and rude. I almost wanted to just leave.There are a lot of vultures shopping there. Somebody even threw a suitcase into my elbow while they were tearing through items. Some people hog entire carts full of items they havent even looked at and wont buy, for example every shoe in the store, so that they can sort through at their leisure and not buy most of it.

People there are rude any pushy. Its a great deal on clothes and shoes, but my 13 year old was pushed around, kicked and shoved as well as myself. Its not really worth the deals to be honest.

I am employed at goodwill brooklyn park outlet and i love my job and all our customers....

This Goodwill is not very well organized. Since this is an outlet Goodwill, this location is a depository for inventory not sold at other Goodwill locations. Clothing items are not hung up on racks, organized my gender or size. Pricing is by pound and not per item. Customers stand around big bins and sift through clothes and other products. I would recommend going to a different location.

This is an outlet and not your typical thifting adventure. Organization is super minimal. All items come out in large bins. Most bins are clothing and you can find anything from baby socks to old jerseys to name brands to Christmas sweaters. Anything that is clothing. Toys are in another bin. Household items in a few others. They do have some furniture but I dont see much. There is a shelf located by the front door with manager specials and contain some pretty awesome items for a great deal. Dont plan a trip here unless you want to spend an hour minimum and be prepared for long lines as it can get busy. I found a ton of clothing for my family and felt like I paid nothing for all of it. Definitely will return. The only improvement they could make is less actual garbage in the bin. Some bins were pretty gross.

Love it its a treasure hunt you dont know what you will find until you start digging . i find some good things i will recommend any body to this good will.

Other than the hoarding, that is beyond Goodwills control, it is an excellent outlet. The staff are so friendly, professional and patient! I have found some amazing shoes, clothes and toys.

Good prices, always something interesting there, uncontrollable customers and some pretty bad employees. Not a good place if you expect everyone to be civil

Shopping consists of digging through large bins of garbage. Would not recommend.

The regular need to have more control, not pushing and blocking with theyre carts in the way of others trying to shop too.

Great people watching, if you have time you may find what you never knew you needed.

Takes a lot of energy to go through all the clothes to find something good

Prepare to dig. Hit and miss. Auction item pick-up is next door so i stopped in. Everything is in big bulk bins and not organized like the stores. Cheap.

I love coming here not knowing what Im going to find!!! Always leave with so much for an affordable price!!

If you see something you like grab it as it wont be there long!

Used to be organized differently (better), now its more of a mish-mash, but still a fairly decent place for bargains.

They sold a few pallets of brand new, in the box HP 3830 Printers. I bought one of them.I go home to install it and find that someone has removed the ink cartridges, which is more than half the value of the printer.I wonder how many other people got ripped off.

Shop there a few times and found good items, but dislike the rude shoppers who act like they are the only who has the right to shop there. Beware and dont waste your time over there. Im taking my business else where, where theres people who are more courteous!!!

Most dosorginaized GoodWill I have ever walked into. Nothing is labeled. It is all in blue bins and you have to dig through everything to find anything. I walked in thinking this one looks nice maybe they will have good pants. Immediately walked out after seeing nothing is organized. This was hands down the worst GoodWill.

Good prices for those who know how to look and are willing to take the time. You never know what youll find. Sometimes its something amazing, but some days are duds. Are they recycling from the previous day? My main concern is that shoes are all mixed together in huge bins and not attached as a matching set. If Goodwill really cares about the environment, they should take the time to put rubber bands on or tie shoes together. When no one can find the matches, they sometimes start arguing or become spiteful and purposely hang on to the mate so someone else doesnt get it. Some matches are simply impossible to find, and massive amounts of single shoes are shipped off to a third-world country where they must end up in a landfill, because NO ONE can use a single shoe no matter how terrific the shoe is!

This is an outlet - purchases in bulk clothes by the pound and books by the inch. You have to dig through big bins, but you can get some great deals!

I rarely go to outlets, but I needed some belts for a costume. I had a blast!

My faviort shopping place. If your looking for organization this is not the shopping exsperience for you. Clothing items are lopped together in bins for you to go through, shoes,belts purses as well, electronics thrown together and toys and house goods as well. Its like a treasure hunt. I have gotten some really great deals here. Come early and come often

Dust will be in your noses the moment you walk in to this place. Ignore this place if you prefer an organized goodwill store. Friendly staff on the floor thats about all it has going for it.

Outlet only better stuff goes online and pick up is at this location.

The other patrons act like patrons of a 3rd world bazaar. Everything is tossed into a dirty bin with zero organization. There appeared to be some sort of shopper code where you dont start rummaging through the junk until someone gives a go ahead signal then all chaos erupts like barracudas feeding on chum. At that point, I decided I was out of my element and left.

Seems like they only put out clothes not electronics or hardline really have gone down hill

Not happy with todays visit as we got there at 6:20pm and they already had over half of stuff put in back and within 5mins everything was gone. Hours say open til 7pm yet there was nothing to look thru past 6:30.

Cheap clothes and furniture will be coming again!

The price is to expensive 169 pounds. But I do like it

A good place if you are looking to buy bulk amount of clothing to send to the homeland to family members left behind. A bad place if you want to browse for that special find (they dont have it).

Its crowded, yeah but there are tons of great stuff to search threw!

This place is an experience. I used to love to go antiquing, but this place has replaced my favorite past time.

It was wack that’s it.