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Catalena Hatters
203 N Main St, Bryan, TX 77803, United States
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Catalena Hatters
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Ro
Review №1

I had an old Stetson hat cleaned, repaired, and blocked. They did a great job on all counts and I am very pleased with the result. Their staff are all friendly and easy to work with. They have tons of new hats for purchase and will block them while you wait. I was very impressed.

Te
Review №2

Their restoration service is impeccable and top notch. My 25 yr old 20x Resistol Black gold had seen its better days by serving as my daily work hat. The crown had tear in it and the lining had came out. They returned my trusted lid stitched up, cleaned and shaped to the original Cattlman 65 and still glove soft. No doubt it’ll be around for many years and I’ll trust the kind folks with all my future needs.

Da
Review №3

I sent my six X felt hat to Catalena Hatters for restoration. It had lots of sweat stains, the liner was falling out and the sweat band was coming out. Although it took several weeks, my hat looks like brand new. New liner, new sweat band, that stains are gone! I know I couldnt buy the hat for the price of this restoration. Great job, Catalena Hatters!!

Da
Review №4

If youre looking for a quality hat custom made for you then Catalena Hatters is the place for you. You can choose from a plethora of colors, hat band styles and colors. Not to mention they can shape it anyway you can possibly dream of. The wait is definitely worth it folks.

Te
Review №5

I took a hat I got after my dad passed to check into getting it reconditioned. We had a nice talk and I was surprised to be told they would personally leave it alone. Its not in bad shape but I thought maybe it would be good for it. They advised against it and I gladly took their advice.... As thats why I was there. They could have easily made the sale but showed absolute honesty and integrity. That earned my future business for sure. I left with a freshened hat they shaped while we talked and could not have been happier.

Ad
Review №6

Bought a LBJ hat. 4 years ago. Great service with great communication. Gonna buy my Dad one for Christmas. My Dad loves LBJ. It will be a great gift for Christmas.

Jo
Review №7

Family establishment serving Western wear and making some of the finest hats money can buy.

Sk
Review №8

The ambiance and environment of the store was great. Tons of cool stuff. On the mens side everything was expensive hats started at 47 dollars and would go up to prices of 1k

Bo
Review №9

The staff was very helpful and easy to work with. Before hat was shipped sent pictures of the hat to me to make sure the hat band that I chose looked right on the hat. Fast shipping once they finished with the changes I made. Got the hat today very happy with it will be buying my next hat through them again. If youre looking for a nice quality hat that want brake the bank look no further

La
Review №10

Great service. Reasonable prices. Custom made and fitted hats.

Cl
Review №11

I promise you.... you will not find more professional staff than at Catalina hatters. Very knowledgeable friendly courteous outstanding people. They take pride in their work.

Br
Review №12

I love yalls hats! Just wish they shipped a little faster... Still is the best hat I have ever owned.

Br
Review №13

Great people make great hats ... simple as that they went the extra mile to help me have my new hat on time for a most special occasion love my hat and love the great cleaning and blocking of my old hat too ...thanking them again

Ta
Review №14

I called before driving across town to be sure the hat I needed was in stock. The lady that answered the phone not only checked but pulled it, she saved it for me because it was the last one. Of course I was able to get it shaped on the spot for free (thats part of new hat purchase). Everyone just welcomes you and chats with you like they have known you forever.

Ra
Review №15

Fantastic small business. The folks at Catalena Hatters are true professionals in their field. Go in and see Kaitlyn and she will get you setup with a beautiful hat custom to you!

Ta
Review №16

Nice store.My husband loves the custom hats.. made to fit.

Ca
Review №17

Great variety and knowledgeable staff!

As
Review №18

Beautiful store and work room. Crowded but easy to navigate.

Pa
Review №19

Love this place. Staff is courteous and kind and very helpful/knowledgeable. They taught me how to clean and care for my new hat and made me feel right at home.

Ke
Review №20

The crew at Catalina Hatters are top notch. Best hats I have ever owned by far.

El
Review №21

Found exactly what I was looking for. They were very helpful and friendly. Love shopping here.

Br
Review №22

I own several hats from,Here as far back as 25 years ago. I love this place. Great selection of custom hats. Great service and staff

Ke
Review №23

Second to none!

St
Review №24

Nice people, fair prices, quick service and excellent quality. I am very happy with my custom straw hat.

Ro
Review №25

Best Hats I Have Ever Owned Hands Down!! Excellent Customer Service!!

Er
Review №26

Terrible customer service

Ev
Review №27

Just received my 32 year old Stetson back from Catalena Hatters, and the renovation is perfect. I live in Florida and the process was a little long. The outcome was worth the wait. I could not be happier. Great job!

Wi
Review №28

Went in to get a hat for my wedding. Walked around a bit to figure out my size and what kind of hat I wanted. Was in there for 10-15 mins. No howdy or hello or anything. No one bothered to step out and help. They all just stood there staring at us and on their phones. Guess Ill take my business elsewhere.

Ji
Review №29

They are trading on their name out there. The past service, quality, or skill is just not there. The place is staffed by teenagers that are worse than your local boot barn barn employees. Go to Warbonnet, Greeley, Shorty, or even Great Basin. Catalena doesnt need your business, dont you know who they are?

Re
Review №30

Dont waste your time here! Please go support small makers that arent resting on their name and actually care about customer service.. like Greeley or Warbonnet.I knew exactly what I wanted and called over the phone to order/pay since I couldnt get into the store. I was told that though they do have the hat, since I wasnt in-store in person they cant sell it to me, and that itd be at least two weeks made from scratch. I needed it for an event the next week. Um really? Is my money not the same as someone there in person?! They might as well of said no thanks, we dont want your money or future business/referrals Ridiculous!! Go buy from people that give a sh$t

Ch
Review №31

Terrible customer service. The guy that waited on me was very little help and was not wearing a mask during the pandemic despite there being signs on the door. Same guy mentioned in other comments.

Ch
Review №32

Just dont try to talk to the red head hat shaper, hes rude af.

mi
Review №33

Catalena is the best place to get a felt hat. Great service and pricing. I wont go anywhere else

Ja
Review №34

The young man that helped us was very nice and knew how to shape a hat.

He
Review №35

The only place to go for all your hat needs. 2nd to none!

Co
Review №36

Great customer service

Kr
Review №37

The guy with the dark beard at the front counter thinks I dont do much at my job.🧦🧦🧦

Me
Review №38

Love the boutique connected to it! Lots of beautiful merchandise.

Br
Review №39

Always helpful. Best hats in Texas.Try the Rabbit Stew and get 50% off a felt hat :-)

B.
Review №40

I was looking for a specific sized crown and found a hat on the website that matched what I was looking for. I ordered it and then got an email saying itd be several weeks before it shipped. A few weeks later I emailed to ask if I would get a tracking number and notification when it shipped. They never replied. I happened to change addresses in that time and called them to ask them to ship it to the new address. They agreed, however it didnt come to that address. It came to the old one anyway. It ended up that the hat was not as described in the description, the crown height being off almost a whole inch. I reached out to them and asked what my options for resolution were and have never heard back. Not very satisfied.

vi
Review №41

Awesome place . The staff is well knowledgeable and I really enjoyed talking to Scott Catalena. And yes of course I bought me a 20X black custom shaped by Scott as well. He also signed the hat box as an authentic souvenir. Thanks Scott and Staff!

Da
Review №42

Will never take my hats anywhere else. these guys know their stuff and wont kill your billfold either. best customer service in town as well. Im picky on my hats, and they are always patient and never give me the hurry the hell up look. great place.

af
Review №43

Great place to pick your hat of many different styles wether straw or felt and have or shaped to your style while you wait. Lots of other things too!

In
Review №44

Many of us who wear hats often have a special hat that is good luck or has seen several adventures or is just our favorite---in short, a hat that is an old friend. Through wear, tear, and years, often these favorite hats look a lot worse for wear. For a few years, my favorite hat sat on a shelf in a closet, too dirty and beat up to wear. I’d adventured around with it for years and standard cleanings just didn’t work anymore. Not long ago, I found it on a closet shelf and thought it would be nice if it were wearable again. My life these days is more office focused, but I always wear a hat. I found Catalena Hatters on the internet and read about their restoration service. I wasn’t sure anything could return my old hat to a wearable state, but decided to take the gamble and send it off for restoration. I trusted my lucky hat to Catalena and they did not disappoint. Catalena Hatters did a miraculous job removing years of stains, dirt, and gunk. A new sweatband, liner, trim, and shaping finished off what I had thought was impossible. When I opened the hat box for the first time and saw my old friend, it reminded me of the day I picked it up from a custom hat shop almost 18 years ago. What Catalena Hatters achieved with my hat was nothing short of amazing. They now have a customer and a promoter for life.

Ja
Review №45

Great experience. Fantastic quality, friendly and helpful staff to make sure you get the look you’re after.

Ke
Review №46

Best place to take your hat to have rebuilt. The people are so friendly and do such an amazing job.

Me
Review №47

They have excellent hats

Br
Review №48

The store is really cool and the people are friendly. I was greeted quickly and helped while finding the exact hat I was looking for. I drove down from DFW with the hat in mind. The hat shaper was somewhat knowledgeable but when he did something I’ve never seen done. I’ve worn straw hats a long time and have sold and shaped plenty. He put a CHL in the top but didn’t use the block so it wasn’t as smooth. He then heated up the brim slightly and cracked the straw multiple times to get it into shape. I’ve never heard straw crack like that when being shaped. A little more heat and using his stomach to crease it would have resulted in a better shape and look. Now there are multiple creases in the brim instead of just two long smooth ones. I give it 3 stars due to my first sentence but a lesser rating would have been warranted otherwise.

Ru
Review №49

Great place been there for years get your hat just the way you want it

La
Review №50

Best in Texas, probably the south.

Ky
Review №51

Great people! Ordered my first online and then made it down there and got a straw made up.

Da
Review №52

Bought my first cowboy hat here, had a great experience. They explain the various types, steam-fit it to your head shape, and will recondition your old hats.

Ch
Review №53

They always take good care of you with quality hats and great service

Mi
Review №54

I went to Catalena Hatters.

KE
Review №55

Top notch. I have been dealing with them for about thirty years now and have never had a bad experience.

Br
Review №56

Got helped right away and got exactly what I needed

Mi
Review №57

Very very disappointed, hat did not come close to looking like the picture it was way too big and I went off there size chart. Sent it back to get resized and shaped they said it was resized but it is the same and they never contacted me while my hat was there to reshape it. On top of all that they say satisfaction garinted but they act like it’s a big bother to them. Huge 250 dollar mistake. Buy resistol don’t waste your money like I did

Ka
Review №58

Best place to buy whether youre a first timer or experienced cowboy

Jo
Review №59

Good prices on all kinds of hats, but most highly recommend the cleaning/restoration service - gives new life to a worn, old favorite.

An
Review №60

A truly wonderful place. I have never been met with such a welcoming friendly and awesome group of employees. I came in with very little knowledge from a chance encounter at another store, when asking about old western style hats at Cavenders they said I should go to the best, Catelena. I didnt waste another second. The moment I walked through the door I was greeted by a very nice lady who helped me get my feet under me. I had an idea of a hat from a video game, Red dead redemption 2. Its a hat Ive become in love with, the black and brown stalker hat. All I knew was it looked like a classy take on an old gamblers hat, similar to Doc Holliday. I had a screenshot of it from the game. It only took Scott Catelena one look. He knew exactly what to do. I picked the material and leather band and he made it to micron precision right in front of me. I have never had such a pride of ownership or met such a talented individual. I will have a one of a kind beautiful hat for the rest of my days, and I had an excellent time hanging out with Scott and the other customer while it all happened. Thank you Catelena Hatters, I will always come back for my next ideas and needs.

Te
Review №61

Loved the service. Hat is just the way I wanted it.

Re
Review №62

Loved everything about this place ND real friendly staff

Sh
Review №63

Just the right hat, with just the right look

Jo
Review №64

Excellent restoration on my ol work hat! Looks new! Thanks Catalena Hatters.

Ma
Review №65

Always helpful and great quality products

Do
Review №66

Very satisfying experience knowledgeable and professional staff

LI
Review №67

Super sweet employees!!

Bi
Review №68

Always a pleasure. Thanks again .

Mo
Review №69

The best hat place

An
Review №70

Fun experience and knowledgeable staff.

Ri
Review №71

I am sure they must of had a bad day when I went, because everyone else has said such positive things about em.

Ba
Review №72

Always 👍

Ch
Review №73

There is very friendly staff and they cut to the chase!!! We spent all day at a hat shop looking for one and they couldn’t find one but they had us there less than 30 minutes!

De
Review №74

Reshaped my hat very well, $25

Ga
Review №75

GREAT service, very professional......

Ha
Review №76

The only place to get your new felt hat.

Ra
Review №77

Amazing customer service!

Ja
Review №78

These guys are professionals! I will never but a hat anywhere else!

Ti
Review №79

Wow! If you want a quality had this is the place!

ma
Review №80

Absolutely fantastic.

Ta
Review №81

Pricing is a bit high, and selection is not great

Ju
Review №82

Bwst spot to get a hat

Ch
Review №83

Great Service, Great Quality, Great People!

To
Review №84

Excellent service

La
Review №85

Great customer service!!!

Ka
Review №86

Poor customer service! My husband was ready to purchase a hat and the young man behind the counter didnt make any effort to make a sale. They have lost our business.

Ga
Review №87

Always shop at your store

Kr
Review №88

Amazing craftsmanship!

Information
27 Photos
88 Comments
4.6 Rating
  • Address:203 N Main St, Bryan, TX 77803, United States
  • Site:http://catalenahatters.com/
  • Phone:+1 979-822-4423
Categories
  • Hat shop
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–5PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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