Amazing!! So friendly, professional and helpful. They make you feel very comfortable and will help you with anything you need and answer any questions you have.My customer specialist was George T. from the Amherst location. I highly recommend him if youre in need of a vehicle. Also Mike ( not sure his title) is very helpful and kind! As soon as they see you come in your greeted with a smile.Going forward I will always go to Carmax.Thank you guys for everything!!!

I traded in a 2017 Toyota 86 and purchased a 2015 Mustang Ecoboost Premium with the Performance Package (including leather Recaro seats) this August. The whole experience went smoothly and professionally. I had the car transferred to the Buffalo store from Texas and was able to test drive and buy it a day after it arrived.A few days after I brought it home I noticed that it appeared to have some hail damage as well as some damage left after the vinyl stripes were removed. I contacted them and Grant, the manager, spoke with me and told me that they would make it right. He had me get an estimate from a local body shop, where they get their work done, and to make an appointment to have it fixed. I picked up the car today and they fixed ALL of the blemishes. The car looks great and I really appreciate that it was a no hassle transaction from start to finish.I highly recommend them for a car purchase, especially if you are a motor head like me and can appreciate the fact that they can pretty much get you any car through their vast number of stores.

We brought a car in to have valued today. It took two hours and the offer was $7,000 under Carvanas offer for a $30k car. KBB wise they were nearly $10k under. When challenged they explained several things including that the vehicle needed new tires… oddly enough we had replaced the tires 500 miles previously. It all felt a bit scammy and so obviously we won’t be doing business with CarMax anytime soon.

The team at Carmax Buffalo on NF Blvd couldn’t have been a better group to work with. We worked primarily with Beau who did an excellent job. Numerous team members jumped in a few times to help and keep everything moving efficiently. While the car buying process of course still took time, it was more streamlined than the typical dealership. 5/5 stars for the overall experience.

Fast and easy. Ended up getting more than I was initially quoted, no complaints.

Beau was very helpful and friendly, would definitely recommend Carmax to anyone who is looking to sell a car. Thank you for a great experience!

I sold my car to Car Max with no hassle at all!I filled out all of the information online ahead of time, had an estimated offer in hand and went to the physical location near me.Associate confirmed basic information, took pictures of my car, verified the information I gave ahead of time, and within 45 mins I had a “full price” check in hand!Made the process very easy for me!

I heard about CarMax from a a YouTube channel the Den of Tools who told of his experience of selling his used pickup truck to them. I also had a truck 2018 Colorado ZR2 and hat since I was moving to Florida I would no longer need. So I went online filled out the questions about my truck as honestly as I could, received my offer made the appointment to take the truck in for the inspection. I was met by a wonderful young lady named Jenn who looked the truck over thoroughly and said I have a great truck and let’s get paperwork done. I was in and out in less then one hour with check in hand. Definitely a 5 Star experience and would recommend it to anyone looking to sell or purchase a vehicle. Ask for Jenn

I first went there and traded my 2010 traverse in and got a Cadillac SRX. I later figured out that it wasn’t suitable for my children so I called and told them I spoke with Racheal she was all around great with comforting me through the process of returning the Cadillac for something more suitable for my family! She told me to quickly look on line for what would be better and call her with a stock number ASAP. My new vehicle arrived before my 30 days was up! I went yesterday and saw the new car which is a Sorento EX! When I got there I was greeted by George who did all the paperwork with me! After being there a while my girlfriend brought my 3 year old twins there and all of the employees there were doting over them. Racheal brought out crayons and little books to color in. George put them to work with help carry papers from the printer to me. The atmosphere is wonderful there the customer service is excellent and George is great with kids! Thank you George and Rachael for this awesome car buying experience ! Located in Buffalo NY

No one gets back to you! No one seems to know what is going on! Very unwilling to help! So many workers and no one gives you undivided attention! The first vehicle I put a hold on was apparently never held for me. The second vehicle was transferred without the the title. It cost $600 to transfer and after speaking to several people, no one seems to know where the title is! Extremely frustrating!! I am not receiving any help! Very poor customer service!

Very quick, easy process. The price I got exceeded my expectations. Beau, who handled the whole deal, was very nice, friendly and knowledgeable. A+ experience

Fast, simple, and easy..the way selling a car should be!

My experience at CarMax / Niagara Falls Blvd location was the absolute worst experience. The manager Grant talked down to me and my wife and attempted to sell us the SUV we had shipped from Clearwater Fl, with a huge gash in the tire. I attempted to explain to him that the tires showed on the Carmax webpage (4) brand new tires and that somehow the tire incurred a gash from the carrier who brought it up. He went on to say it was ok to drive it with a gash in the tire and nothing would happen. He stated tire would not blow out. Gash was completely down to the steel belts. Until I called Corporate customer service did his response / actions change. The manager Grant does not understand how to lead the team there. The sales person Natalie came up to us stating she agreed with us but due to the manager her hands were tied. I asked for the regional managers name but was never given the information. I previously purchased a vehicle almost 2 years and the experience was stellar compared to this nightmare. Never again Carmax at this location.

It was good, despite my bad luck that car broke before entering CarMax lot.

I had a great experience with the staff at Carmax of Buffalo,and my approval didn’t take no time to get me approved.

Every person we came in contact with was pleasant and professional. Very helpful, keeping us informed during the process.

Everything went very smooth. I was happy to sell my car to you

I had a great experience at CarMax Buffalo with Nathalie and Grant. I initially reached out to Grant, who connected me with Nathalie. She was my perfect car connection. We had a great rapport and I felt comfortable with her. I wasn’t sure about my first choice so she suggested the 24 hour test drive. When I brought it back, I still wasn’t sure. I quickly told her what more I was looking for. They were EXTREMELY busy and short staffed. She still managed to find the exact car I was looking for that day. It ended up being the car I bought. Nathalie was amazing! I loved working with her!

Worked with Beau to sell my truck, they offered a great price and the whole process after assessment took about 20 mins! Really good experience, I would definitely do business again.

Excellent service, quick and efficient. They made it easy to sell my leased vehicle early. George was so friendly and helpful.

The staff was accommodating. The facility was neat and clean. The transaction was seamless.

I had a salesman named Natalie at the Buffalo location on the blvd. She is absolutely amazing to deal with. She knows what she’s talking about, doesn’t push to do anything, super nice and got me exactly what I wanted. Currently in the process of buying another car from her now. Carmax got me approved even with horrible credit.

I actually placed the wrong mileage on my assessment and the assessor returned with a higher offer. I was recommended by a car salesman who said that he has seen customers get as much as 3000 more on his offers. The entire experience was a piece of cake.

Was a great experience and that usually isn’t the case when buying a car. Had a great guy helping and explaining everything!

I sold two cars and it helped me get rid of the loans I had, I love this company so much, thank you.

Simply the best! Truly unexpected. People were fantastic and the process was fast.

Pretty cool staff. Helped me with my new toy!!

Grant and team provided excellent service during my purchase of the 2014 MB E350 coupe.

Everyone there was kind, courteous and very helpful. This was the BEST experience I have ever had in all my years of purchasing a car. From start to finish I had my new car, which had to be shipped from another state to Buffalo, NY from Laurel, Maryland, in about 10 days!The rep from Carmax got everything rolling and it was the smoothest, and most Pleasant car buying experience. Thank you to all who had a part in my purchase! I love my new car!!!

They gave me the best price for selling my car to them.

GOT MORE FROM CARMAX THAN DEALER FAST NO HASSLES IN AND OUT 45 MIN.DEFINITELY RECOMENDED

The ppl at CarMax work with you. They are good. I need it a vehicle. And they got me what I want.. they take good care of you win you are selling or buying a car..

Courteous and right to the point. Everything was explained clearly. Best way to buy a car. Very happy with the purchase. Outstanding value.

I am 85 and this was the best experience l have ever had buying a car. Everything up front, no hassles.

Great customer service. Fair trade in values.

Easy going, extremely helpful staff. We traded in our family van for a smaller car. The trade-in was way above what others were offering us, and it was such a simple process. Test-driving was a joy.George, our sales associate, helped us search the lot as well as listings at nearby dealers. He lined up several for us to test drive (with kids! Thank you!). We didnt have to wait for anything. He made a low-pressure pitch for their extended care package, that was about it. They didnt try to sweat us or make us sit in an office somewhere while someone runs numbers. Its just, here are our cars, go drive them, see if you like them; if you do, you can buy them. No haggling, no song-and-dance where you make an offer and have to walk off the lot and wait for a phone call, or whatever boomer-age nonsense weve had to suffer through at other dealerships.Highly recommend.

I sold my car to Carmax, the process was very quick and surprisingly I got the same price as the offer estimate online, which made me feel blessed because that is definitely not an everyday thing

Store was clean and socially distant. Workers were friendly and kept me informed on the progress of my visit. Offer was fair and paperwork done immediately. I left with check in hand.

The simplest car sale transaction ever! No pressure and the price given on the website car evaluation tool was the exact price given when the car was appraised at the dealership. Every individual we encountered at the dealership was professional and communicated the process very clearly. The whole process took less then 1 hour and we walked out with a check in hand. Thank You Carmax!

My boyfriend and I are looking to sell his pickup truck and wanted to try carmax. We drove out there and got there 10 minutes before close, which I get is annoying..but we were completely turned away and told to try to come back a different day this week. We explained to them that was not an option as we are very busy and don’t live nearby… they just stood there staring at us without saying a word. There were several employees standing around just waiting to clock out huffing and puffing annoyed that we even walked in, but not one could just take the ten minutes to help us out and put some numbers in the computer and take a quick look at the truck. After the amount of vehicles we’ve bought and sold, I know for a fact that portion of the process does not take that much time. I’m really glad we took the rare bit of free time we have between jobs and three kids’ extra curricular activities to drive 20 minutes to get there BEFORE CLOSE to be told “ We’re closing soon, can you come back a different day this week?”

DO NOT TRUST CARMAX! I purchased a car on 6/23/2021. Was told there was no damage to it, and it would arrive in Buffalo by 7/12/2021. Shipping got delayed until 7/16/2021 and when it arrived in Buffalo it had chips, scratches, a crack in the window, broken visor clip, and was filthy inside and out. CarMax agreed to repair most of the damages. I dropped the car off 7/29/2021 and was told it would take a couple days. One issue after another caused the work to be delayed and delayed again. It took 2 WEEKS to strictly cosmetic work. When I received the car back it had nearly 150 miles extra on it, leading me to believe that it had been used personally or taken out for joyrides as its a convertible. They went as far as falsifying the mileage out on the service report. I have brought this to the attention of management and CarMaxs social media team with no sort of explanation. Their lack of communication and unprofessionalism should not be tolerated. Im uncovering new issues with the car almost daily (A/C doesnt work, squeaky brakes). Avoid CarMax at all costs!Update: Mac at CarMax Buffalo offered to extend my warranty an additional 90 days. I expressed to him that would do nothing for me as I plan on storing it through the winter months. He had no explanation for my car being taken for unauthorized use.

Excellent staff ...The whole process was easy .I requested a vehicle be transferred from another state and location .The vehicle was transferred within 4 days with no issues.I was able to take it for the 24 hour test drive .No one pushed any sale tactics they allowed me to decide if I wanted the vehicle .I drove the vehicle around the city and it was great !!! . Clean and in excellent condition. The photos on the site were spot on .In the final process of signing the papers the Buffalo team was great .They answered all of my questions and my customer service rep was very helpful and kind.Thanks CarMax ..You Rock !!!!!!!!!!!

Carmax was very busy the day of my appt. it took a little longer than expected. Part was due to getting a payoff from the Bank (although i did bring the payoff info). everyone i was in contact with was very professional. Art was thorough and did a nice job. I had a friend that went through this a few weeks again. Discussing with her, she said it sounded like my team was more thorough than hers. Very pleased with the experience. They made a difficult process very seamless. Nice job!

So quick and easy with fair pricing and competitive financing options.

The easiest car sale ive ever made

The sold me a car that’s a lemon!!! I had this car for under 2yrs and it’s been doing nothing but having problems! From transmission, motor, electrical problems. They are very unprofessional, don’t explain warranty they talk u into !!! The mechanic doesn’t check your car he tells h nothing wrong and give u back your car, then I broke down!!!! PLEASE DONT BUY NO CAR HERE I WISH I DIDNT

Straightforward and honest extremely fast service. Excellent price for my car especially this year.

The service was vary poor noe knows what the are doing there i would never go back sorry to say

Excellent customer service! I was able to find the vehicle I wanted at another Carmax location. They shipped it over to the location near me, which was great. They have a no haggle policy, which I absolutely love. I cannot stand haggling over the price of a car. The sticker prices at Carmax are very fair, without haggling! They gave me a great offer for my trade in, and wouldve purchased my old vehicle even if I didnt buy from them. They have a customer for life here!!

Awesome customer service! that best car experience I had in my life! I will never to a traditional dealer anymore.

Never having dealt with CARMAX before I had my doubts but to my surprise, they were courteous and paid me the amount that they offered online.

I sold my car and it was a painless easy process from start to finish!

Smooth experience - start to finish! Very happy I chose CarMax to sell my car to.

Sales guy was nice. But they where about $5,000 lower than everyone else on my new f150, and only wanted to give me $25k for a gt500 with 20,000 miles. It was a waste of time. Dealership s are giving alot more money for vehicle s

I promise you this was the most easiest painless way to sell a vehicle. I’ll never go anywhere else to sell a vehicle.

Was at a dealer trading in my vehicle for a new one. I thought their offer was low so I tried Carmax at the last second. Carmax offered me 37% more for my car. I sold my vehicle to Carmax that night and it took less than 20 minute to have their check in my hand. Seriously glad I stopped by Carmax!

I would have given CarMax a 5 but...The online trade-in appraisal was great, $1500 and it was honored on-site. Unfortunately, there was a Lien Release missing and the process of trading-in the car was delayed 7 days. The appraisal expired and when I went to trade it in with the release, just 3 days after the expiration, the value was a shocking $500. I lost $1000 just 3 days after the expiration. Your online reps tried to help but no luck so far. Worst of all, every time I call it is at least 25 minutes on hold with the absolute worst On-hold music ever created. Could have been great but I lost $1000 unexplained.

The car arrived with some dings and dents but most were taken care of. Our sales person, George Typhair, treated my son (who was buying his first car) great.

We sold my husbands old car - such a smooth process! I was able to start the appraisal process online for our 2009 Hyundai, answered the normal questions about the condition of the car, mileage, wear and tear, etc. and uploaded a handful of photos. I was very honest about the condition of the car (which had seen better days, for sure!) and within an hour - on a Sunday no less - we had an appraisal amount that was VERY fair. Bested the dealerships by $1,000. We took the car in the next day, spoke with an agent who was very polite, not pushy at all. MUCH better experience than with your typical car dealership. CarMax even appraised a second car for us (a 2011 Scion) and bested the dealerships price by $2,000! I highly recommend CarMax for selling/trading in a used car. Friendly staff, fair prices, very easy process!

While they have many lenders to accommodate most credit scores their lack of communication between departments and customers needs a lot of work. One hand does not have a clue what the other is doing and it causes much confusion and the loss of potential sales. My daughter went elsewhere because of this. I myself am happy with my car and my salesmen were great as well. Gotta work on communication!

Great place to deal with . I went online and entered everything and got a offer and when I went into the CarMax office they gave me the $$$ offered no problem .

Was a good experience. Not great was pre approved but not well informed. Need to work on communicating with customer what going on. Closing on deal was a little longer than unexpected

Just sold them my 2018 Silverado, smooth transaction. Great people.

I must say CarMax has definitely gained a customer for life. I was in the market for a low demand semi scarce vehicle (Lexus RCF) and after looking locally there were none in my area. After scanning all of the normal sites like cargurus autotrader.com and countless others Carmax had a great deal on one with only 9k mikes. They have access to the largest inventory of used vehicles because their network of dealerships nationwide. They also have a excellent extended warranty program. I had my car shipped from California to NY where I live and here’s the best part. I initially had my trade in appraised and I thought that was what I was getting for it. But because the shipment of been vehicle took longer than 7 days I had to get my trade in reappraised and to my astonishment I received 3k more than what I was going to get initially. With 1100 more miles on it amazing. No haggling no bs no pressure. All straightforward and couldn’t be happier with the experience and my new vehicle, thank you Carmax!

Grate people to deal with really friendly I just dont think the checked everything before given me my car like a normal tune up the oil was dark the transmission fluid was low my steering wheel controls did not work and the radio buttons didnt work I got my own plug and play radio and I found out someone had cut and spliced all my factory wires

Everyone was so nice from start to finish. We had a small issue after the purchase and they handled it right away with no issue.

Signed paper work after bringing all current proof of income. Called two weeks later saying they submitted the wrong income. Ran my credit 3 times for another approval the. Asked for more money down and higher interest rate.

In about a hour, I got very fair estimate for my Sonata and left with a check for that amount. No extra fees or charges. CarMax staff were professional and courteous.

Fast friendly service. The delivered a car from out of state for me to test drive and I am glad they did. Made the car buying experience super simple and didn’t pressure me in anyway. All the associates I dealt with were top notch and communicating via text was so helpful. Will recommend to all my friends and family and definitely will use again in the future.

I had an overall good experience here. The sales people I dealt with knew what they were doing and were friendly to deal with. I feel that I received a decent price on the RAV4 that I purchased here and Im very happy with the car. There are only two reasons that Im not giving this the full five star rating, not major problems, but feel I should mention them here.First when we walked in on the day I purchased the car, there was a man sitting there staring down my girl and I with the most hateful look I have ever seen. He continued to do this for most of the time that we were there purchasing the car.There was no excuse for this, since everything went very smoothly with the purchase of the car. I dont know if he was an employee there or not, but looking back I wish I would have found that out, because his actions could make people not want to return.Secondly it was raining the day I picked up the car, so because of raindrops on the window,I didnt notice until I was driving home on the highway, that there was a ding in the front window. It was not a large chip but I could already see the black lines where it was starting to spread slightly. Luckily it was small enough and not on the driver side (in center). Whether anyone there knew that it was there, I have no way of knowing.But overall, I liked the buying experience and the people that I dealt with here. I purchased this car in October of 2019, so I now have had it for approximately one year. I am very pleased with this car .

I arrived there in the morning and got a quote on my truck. Came back the same evening and sold the truck for substantial payment. The people there are very friendly and they know their stuff. They ask you a bunch of questions as long as youre honest with them theyre honest back to you and I was expecting a small amount of money for my truck because it was 9 years old and I got a lot more than I thought I was going to get.

My experience was great! We had an estate vehicle to sell. The salesman was friendly but professional, communicated well, and had the process wrapped up quickly. I left with a check and a smile.

Was a painless experience. The staff was most helpful. Same day delivery of my awesome Mazda 3!!

I recently purchased a 2020 Subaru BRZ through this CarMax, and as an enthusiast I was initially very skeptical going into this buying process. Overall, I am very relieved to say that the entire process was totally transparent, and the staff were always putting in 100% to ensure that I was satisfied.Initially, I inquired about trading in my 2018 Fiesta ST, and had it appraised. I crunched some numbers, talked to my bank, got insurance quotes, and ended up moving forward with the trade, and initiating the sale of the BRZ. I found the exact car I wanted (down to the option!), paid a very fair $500 to have it shipped to this location, and waited for delivery. Upon arrival, the car needed to pass a NYS inspection, which included peeling off the extremely dark tint that was put on by the previous owner. Once the car had passed inspection, I drove it and confirmed that I was ready to buy. The next day, I came back to close the sale and trade in my Fiesta.After the always arduous process of getting all of the paperwork sorted, I drove my BRZ home. As soon as I got home, I noticed damage to the front bumper, clearly from when it was unloaded from the truck. I called, albeit a little frazzled, and was reassured that everything would be taken care of. I was able to pilot all communications between myself, CarMax, and the body shop doing the repair, and it was handled exactly as was most convenient for me and my needs. $0 out of my pocket later, I had a brand new bumper cover on the car and all was good.A few weeks after this, I received a letter from the NYS DMV regarding the insurance being suspended on my Fiesta that had been traded in, as apparently that was still registered under my name, and the state was not happy that this vehicle no longer had insurance. I found that a little odd, however I figured the DMV was most likely still backed up due to Covid. I called CarMax to confirm, and indeed that seemed to be the case-- the registration transfer paperwork was sent to the DMV the day of the sale. The temporary registration on the BRZ was set to expire 5/27, so I was eagerly anticipating the arrival of my new registration sticker to avoid any headaches. A week went by, and I still had not received my registration. With three days remaining on my temporary registration, I began to question what the hold-up was, so I called the DMV explained the situation, and was advised by the DMV to not drive the car if the registration was not processed by 5/27. I called CarMax again, and I was frustrated-- it is never fun to be told not to drive your new car (especially as an enthusiast) due to a registration hiccup. I was told by the person on the phone the paperwork was with them in an office, and not at the DMV. I decided it would be best to go to CarMax and talk with someone face-to-face, as I was stressed and upset after being under the impression that the DMV had the paperwork this entire time. Within five minutes of walking in, a wonderful associate explained the entire situation in which the paperwork was returned from the DMV due to a small clerical error. I was completely reassured that the paperwork had been revised and would be physically taken to the DMV the following business day to be processed immediately, which it was at the exact time stated, and I had the new registration that day.Throughout that process, everyone I dealt with was extremely apologetic, level-headed, transparent, and very willing to sort it out. I certainly hope the staff is properly compensated for the level of professionalism that I experienced! I am overall extremely impressed with the buying experience, specifically because I was so skeptical going into it. Driving is something I consider to be an expression of who I am, something Im sure other gear-heads can understand, and dealing with typical dealerships is, quite frankly, exhausting. I am beyond grateful for the assistance I received, and the fact that the whole process was so transparent.

From start to finish my meeting was professional and agent was people friendly and skilled. I searched and purchased a vehicle with the aide of carmax agent............. very impressive & i look forward to working with you guys again & again. Ive shared my experience with my family & friends sooooooooooo expect them to visit in future. THANK YOU

CarMax is the best around. Such a smooth car buying experience. I definitely will send friends and family there to buy a car. George was my salesman, good dude, helpful, friendly and professional. Thanks CarMax !!!!

Easy, fast and fantastic!

I sold them a car 2 years ago. It was a smooth and easy transition. I went to them this evening it was great. No pressure, no hassle.

The staff was friendly, engaging, professional, and efficient in helping me with my vehicle. They answered my questions and offered to let me stay inside while waiting for my ride.

Every one was so nice and very helpful.

Smooth friendly and a fair price.

It was very easy. My sale was for an estate and everyone was very knowledgeable with the process.

I’ll order Lexus From them online they ran my credit five×1st the phone people and then when you go to the dealership they run it again don’t understand why I had a car not even 24 hours in the next day is in the shop still in the shop yes they gave me a loaner but I’d even get a chance to enjoy the car and my first Payment is up didn’t even have the car a day All I’m saying is if you get a car from him make sure that you know his fix it’s like they’re selling bro cars and they fix it after they get you to make the payment

I’ve bought and sold from CarMax in Nashville 3 times, always a great experience. When we moved to Buffalo I was excited to see a new CarMax had just opened here. I was disappointed in its small size and severe lack of inventory on site. Nevertheless, I chose a car in Colorado and had it shipped to Buffalo. I also had my trade-in appraised at the same time. The car in CO took 3 weeks to get here, and the title had been lost a long the way! They couldn’t sell me the car. So I chose another car in Maine to be shipped here. They had me do a reappraisal of my trade-in at that time. The ME car also took 3 weeks to arrive. When I finally went to pick it up, they made me do a THIRD appraisal of my trade-in. The process took forever, it was difficult to get anyone on the phone. Next time I’ll drive to a bigger, more competent CarMax to get the job done.

I shipped a car out of Doral Florida for $749 and within the week it took to arrive I never got any updates on it. It arrived with no title due to their error, so I couldnt purchase the vechile. I tried to purchase a 2nd vechile from then and they gave me 0 eta on when the vechile will arrive or any updates. Taking my money elsewhere. Serious lack of communication and willingness to help.

The best car experience I’ve ever had! It’s so easy to look, test drive and get approved. Everyone there is super nice and they try their hardest to get you in a vehicle. Also there are so many options online and different ways to go about your purchase, you could definitely get whatever type of vehicle you’re looking for!

CarMax made the purchase of my new car so easy. There commercials are so true, the way car buying should be no hassle

Very friendly and honest sales people.

Super easy system to sell a car. From the front desk welcome to the rep handling the car sale, everything was smooth and professional. Would not hesitate to go back again.

Fantastic experience working with George. Very helpful and great service

It was a great experience and also fast and efficient I would recommend they service and sale to anyone looking for an reliable ride

Walked in without an appointment looking to trade in my car, they gave me a good trade in value which was nice. I even found car that I liked and was going to buy, but when it came down to financing they said only one bank would loan to me at 25% interest rate. No thanks. I bought my first vehicle at West Herr with absolutely no credit with 12% interest. CarMax should work with better banks instead of wasting 3+ hours of my time.

Disappointing, took 3 times longer than promised, representative went home and did not tell us. Expected better.

Great place to buy a car. No hidden bs between departments. All financing options, extended warranty cost numbers displayed on screen for you to see at all times. Didn’t have to waste an entire day to shop for a car. In and out in a matter of a few hours with no appointment during a busy day. Very friendly and courteous staff members.

Great, helpful service and fair appraisals. I was only selling. They took care of everything. Would recommend to friends and family.

Everything ran very smoothly staff was well organized and professional

Clean operation.good place to get new rid.l might just order my next car from CarMax

My experience with CarMax was enjoyable from start to finish. I was able to shop, order the transfer of the vehicle I wanted and test drive it hassle free. I recommend checking them out. Definitely a better car buying experience for me hands down. No bologna. Thank you.

The entire process was awful.

Not a fan at all looked into them just to get insight and help someone who was considering going through them . Would not suggest