Todd was fantastic. He listened to my needs & wants in a vehicle and jumped right into action to find me the perfect vehicle within my budget. The entire purchasing process was so easy and this is my second purchase here and I look forward to more in the future! Customer service is a priority at this dealership!

Mel is always so great! Every car I’ve had, I’ve gotten from them. Always reliable and great customer service, they are fantastic at finding ways to be able to approve you for an auto loan and never judge the position your in. Highly recommend. They’ve had my business for the last 6 years and counting, thanks guys!! I love my new car and so does my little one :)

I have never seen a dealership like rayan Chevrolet who really care about satisfaction of the the customer, Excellent!!!!!

Everybody at the dealership treated me real well I appreciate all the good service that I got there but there thanks to Melissa my sales person Its not my 1st vehicle there I bought a couple before and Ill buy again

What a great experience in a stressful time of buying a vehicle. Everything went great and smoothly. The used car sales mgr. gave me a good price on my trade and my sales rep was knowledgable and really informative about the Ram 1500. Reece was great from the test drive to the information download upon delivery. He knew the truck and its features. The truck was clean and ready upon delivery. Its my 2nd vehicle from Ryan in Buffalo.

I bought my vehicle here and had a great experience. Plus mechanics on duty. Also drive-up oil change area.

So disappointed. Had an oil change (at least I think I did) Ive loved the service I have had here previously, so much that I drive an hour to get there. Sadly today was disappointing. No explanations, vehicle courtesy wash not done. Will try again when I need another oil change-may have been just an off day.

Brought a 2018 Ram 2500 diesel in that I had just bought in for maintenance and a few mechanical problems. Jamie is a rude guy. I thought it was just me, but he was rude to my husband as well. Have been coming here for years, but have always dealt with Shane, who is great. Also, one of the problems was loose steering, vehicle feels like it “wanders “. Steering part was replaced. Mechanic wrote “steering no longer loose”. $500 and my steering is no different. Really don’t want to go back through Jamie’s rudeness and not having a vehicle. Dont want to keep throwing money at it until the mechanic finally gets it right.

Ryan Auto Mall in Buffalo is THEE best place Ive ever experienced to buy a car. For years I have taken my Jeep Patriot there for excellent service. Now that I know how the sales team works I am even more impressed. Need a car? Be sure to ask for Reese He is friendly, informative, will share many options, and did not apply that salesman pressure. Nice guy to do business with..

Stopped in and had my oil changed on .y F150. Its always great seeing the guys in the service area. Nick, Shane, Brandon and Eric. These are all fantastic guys to talk and deal with. They always make sure Im taken well care of when I come in. I have had great luck with the service guys. Not so much the sales floor, a much bigger and unsatisfactory story end with them so I chose to only associate with the service and express lane guys. They had my truck in and out within a half hour. They found a broken clip to my skid plate under my truck and Nick went out of his way along with Brandon to find a solution and like I expected they came through. Thanks fellas for the great work and the always welcoming attitude. See ya soon.

We had got are jeep in right away an people were very helpful thank you

No problem getting solid explanations for everything from the financing to the headlights. Went to view one model when I realized it didn’t have a key feature I wanted. No problem, happened to have 2 more on the lot that had it. Ended up with a beautiful vehicle and a payment plan that was understandable. Probably need to go back there for the next one.

Terrific customer service and support starting with the sales person Damian Frentz, he went out of his way to make sure I got everything I wanted in my vehicle and more. Responded quickly and politely to all the questions I had about the vehicle and followed up to make sure I was completely satisfied.Everyone I dealt with at the Ram store (Sales Manager, Accessories Personnel & Finance Manager) very knowledgeable and helpful throughout the process.Thank you all for making my car buying experience quick and easy.

Salesman was knowledgeable and friendly. Worked with a few different staff members and all were polite and very knowledgeable.

Dealt with Todd on purchasing a new Jeep Rubicon. This was the easiest car buying experience I have ever had. They were by far the best price out of any dealership I shopped at .They give you a great price up front so you dont have to mess around. Also the financing manager was able to find a great rate on the financingJeff

This was my 4th vehicle purchase from Ryan Auto Malls. Every experience has been completely positive and a win/win in my book. The environment and culture at their dealerships is low key, orderly, pleasant with a get things done attitude from top to bottom. My salesperson, Todd, at the Dodge/Chrysler dealership in Buffalo was outstanding! Talk about making things happen. His knowledgabilty, prompt attention to detail and good humor made the experience enjoyable.Good stuff is going on at Ryan!A BIG fan,Steve Rod

Always helpful happy staff. Clean store. Reasonable service pricess.

Shane is the best in service!! He always takes care of me and my car. Efficient and friendly. Highly recommend! I refuse to take my car anywhere else.

Scott Goodmanson is the greatest guy, very easy to deal with. Along with everyone else with the Ryan Team.ThanksChris

Todd and Dane are amazing..bought 4 vehicles from this place.. Will NEVER go anywhere else

Use these guys always for oil changes.... for years. Even bought my car from them. I trust them. They keep me updated on other concerns with vehicle, without the delphic manner displayed at other places. Their service guys are beyond measure. It is so incredible to see the same faces year after year, which tells me they have low employee turnaround and treat their employees with value. Check them out & see for yourself!!!

Terrible service! Paid for bumper to bumper warranty and they won’t fix my ac without saying “it’ll cost thousands to take the dash apart” and my exhaust is making a clicking noise and the guy said there’s nothing wrong with it when I had a different mechanic say he knows somethings not right and it should be under warranty

Steve Nisbet is a great sales person that I trust everytime. I just bought my 2nd car from (unfortunately the first one wasnt deer proof) him and is my go to guy for the future.

Eric the service technician was great to work with and continued to update me on the progress of my repairs. He was diligent to make sure that things were corrected before having me come pick up my vehicle so that I did not have to make multiple trips. Thank You

Great service! kept me posted the whole time on what was going on with my car. Thanks Guys!

Very great service! Very friendly and helpful!Had problems with a Dodge 1500 pickup. Matt Ryan (supervisor) in the service department kept working until truck is up and running. His service department of Shane,Jamie and Eric very professional and organized . The dealership provided a courtesy car which was clean and new. Thanks Earl Bauman

NOT MY VAN - NOT MY PROBLEM.This is what was I was told by Matt Ryan about a warranty claim I made.I brought my 2019 Dodge Grand Caravan in for Warranty repair on 10/10/2020. They took images and documented the warranty repair problem, and told me they needed to send it in for pre-approval from Dodge. After waiting almost 1 month with no response I started calling for updates. Each time I called they couldnt find my file and needed to do some research and call me back Finally they asked me to come back in because they had lost everything, and assured me that they would make it up to me somehow. Two days after I brought it back in they called me to say it was denied. I asked why and how it was denied, they couldnt give me a straight answer. I called Chrysler Customer Care, they informed me that a warranty request was never submitted.Update: After response of the owner I called Matt Ryan. He refused to warranty my claim saying it was outside influences that caused the problem without giving ANY evidence, and refused to send me that information in writing and hung up on me. Despite decades of business between my family and Ryan Dealerships, I wouldnt even take their free coffee.Explore some of the other (not paid for) reviews for similar experiences.

I have never purchased a car from Ryan but they do all the service on my 2015 and 2019 Ram 2500 trucks. They always take excellent care of me and my truck. Jamie at the service counter is very knowledgeable and explains what is being done. I wouldn’t allow anyone else to touch my truck.

We purchased a Jeep Cherokee from Todd Rodewald from Ryan. He did a great job of allowing us to drive different vehicles with NO pressure. When it was time to get to pricing, it was painless. Just told him the number I was willing to pay and we found a way to work it out.Thank you Todd for the painless experience!!

They gave a fair trade in price for our vehicle. They were quick and friendly. Definitely recommend this dealership. ⭐⭐⭐⭐⭐

Great experience all the way around,my son was looking for a used car and found a nice one at ryan,great people to work with.

I am so happy with the car buying experience we had at Ryan Auto Mall! My husband called & spoke with Todd about exactly which vehicle we wanted to look at. He had it pulled up and ready to go when we go to the dealership. We visited 3 dealerships in total that day and I felt that we had the most efficient & easy experience at Ryan Auto Mall !

Great dealership, worth the drive from the Twin Cities. Talk to Reese, he will hook you up with a great deal and excellent customer service. Couldn’t be happier with my new Ram pickup. The service and finance department is great to work with as well! Thanks again Reese!

Work was done quickly and as promised.Always well taken care of at Ryan Auto Mall!

Arrived a few minutes early and was able to get right in.Service visit was for a gas tank evaporator canister recall.Clean shop area, friendly staff and peaceful environment while you wait. Service Team gave me a great price on new rear tires, $1 over their cost., this will save me time on perusing the competition. Have a 6 speed manual transmission in my Challenger SRT8 for them to look into. Ill post that result and cost of repairs once complete.

Fast, Friendly and reliable.. I take all my vehicles (and have bought all my vehicles) from Ryan Auto Mall in Buffalo. I would recommend them to anyone in the market for a vehicle, new or used or for repairs.

The dealership had a very limited inventory of new vehicles to look at, or choose from.I have no idea how COVID has impacted this particular dealerships ability to order, buy, trade, etc., new inventory, so I probably cant blame the dealership for the lack of vehicles.As for the salesman, and the dealership itself, we had a great experience!It seems everyone has been impacted, in one way, or another, by the incompetence of Chump, and his handling of our government, covid response, and all out foreign economic blunders!Thanks Todd!Sincerely,Dave

We love our ram truck we purchased from Ryan Buffalo. Jessi help me find the truck that check all the boxes of our needs and wants.... plus more. Everyone there is very friendly and very helpful.

Fast, friendly service. I always enjoy going there.

Great van - very nice salesman and financial officer. Was upfront about some questions we had, and I didnt feel pressured. Love the vehicle and the experience. :D

I had all the preliminary paperwork done before I even got there for the vehicle so it was a quick and easy transaction. Everyone was professional that I spoke to and I am enjoying my new Jeep!

We had another great experience with Ryan Auto Mall - 3 years ago we bought our Chevy Silverado. Yesterday thanks to Jocelyn Kurth we walked away with a brand new Dodge Laramie.

Over-all very pleased with our purchases. We bought two vehicles in the matter of 60 days. The first vehicle was a great example of compromise. Second vehicle was like new. We drove 4+ hours one way and received the best value for the vehicles we purchased; 2500 Dodge Ram & Grand Caravan.

I’d like to thank Shane in the service department, he took really good care of my 2019 Durango. I appreciate the good customer service, and will definitely come back here for my services.

Thanks Todd and crew for all your help and making this a great experience!! Bought a Jeep from Todd today! Another painless experience. Todd and team definitely go out of their way make sure you are getting what you need. Not what they want to sell! Great job!

Great buying experience. Very friendly and professional. Melisa was excellent to work with! Helped us every step of the way. Worth the drive from the cities.

We had a good experience when we purchased our new Plymouth Pacifica. Todd was a great sales person - no pressure - just answered questions and worked to get the car we needed for the money we wanted to spend. We have recommended him to friends and family.

Always fast, accurate service. i love my Jeep. 3rd one Ive bought from Ryan. Dealership is the best.

My first visit won’t be my last! Stranded on the side of the road, I reached out to Ryan’s service center. Eric was super friendly right out of the gate and squeezed me in on a busy day. My roadside emergency was thoroughly explained, including giving me options/choices, and a transparent estimate prior to starting work.Before I left, we went over the services performed and made sure my questions were answered.Whether it’s time to trade in or have my routine maintenance, warranty, or recall issues, Ryan will top my list! Thank you Service Dept!!

Had gas cap checked out. Seems someone stole my gas and didnt put my gas cap back on. So had to have computer on van reset

Big Disappointment. I inquired online about a truck for sale. The online chat was very pleasant, and easy to work with. I was told the vehicle I was looking for already had a deposit on it, so I was told about another vehicle in stock to check out. I confirmed I liked the new vehicle mentioned, and I set up an appointment for a test drive.Upon arriving at the dealership I had a very slight wait and the vehicle I was told about was pulled around for the test drive. Before taking the test drive the vehicle I initially inquired about was pointed out to me, and I was told that the guy who the deposit on that one, also wants to look at the one you are going to test drive I didnt think much of it, so I preceded with the test drive, which was fantastic. It was a great vehicle.When I returned from the test drive another sales person said Well the other guy wants to look at this one, so If you want to check out the other you initially asked about, he can look at this one and we can go from there Took that test drive and realized I liked the other vehicle better, so when I got back form the second test drive I was informed the other guy was already purchasing the vehicle I wanted.So not only was I denied first opportunity at the vehicle I initially asked about, I was denied opportunity to purchase the vehicle they told me to come check out. Not even given another recommendation. The sales people didnt really seem interested in making a sale with me.Would not recommend this place to anyone. They dont even have a contact list to contact the sales manager directly. Dont waste your time.

I have been an avid supporter of Ryan chevrolet in buffalo, have had all my servicing done there for 7+ years. The last 3 years I have leased from ryan Chrysler. It saddens me to say that their service dept is just not up to par. So much so that my next purchase will be from a different Chrysler dealership when my lease is up on a few months. Hopefully I can still get my new vehicle serviced at Ryan chevrolet. Much better customer service as well as more responsive.

Terrible place to do business. We bought a jeep a little over a year ago. We had to hassle over the price. At first they wouldnt honor the online price but eventually caved. We have had nothing but problems with the jeep that was brand new off the floor. Less than a year I had to take it to them 8 times and it was never fixed. After it died in the middle of a busy highway we brought it up there after talking to a manager who told us there were many options to get it taken care of. They lied and did absolutely nothing to help. We went else where and we were taken care of. We have been back and forth for 2 months now trying to get our money back for the extended warranty we purchased and again nothing but problems. I will never buy another vehicle from this terrible place again and would suggest nobody does either.

Honest small town dealership. Knowledgeable techs, & competitive pricing. Great place to buy tires.

Todd Rodenwald was a great help in getting the truck we wanted at a price we could afford. Always prompt replies to texts and phone calls.

Well done on the visit. Went in for a regular oil change and they saw that our timing was up for a tire rotation, (we did buy them there ) and tossed that in for free. Quick and easy ....

Very helpful and laid back. Quick service.

Actually Carol Kottom - always did a fantastic job on my Chrysler. When I sold that and went to Nissan it was a fairly long drive to just change my oil. Decided to come back and see what happened. Fabulous job - fast and efficient. Thanks tons.

We had a great experience and provided us with a solution to our truck making a weird noise and also saw there was a recall and will be taking care of both issues.

Melissa did a phenomenal job. I am very headstrong and know what I want. She worked with me until I had the perfect vehicle. She is highly recommend!

Meca of cars sales! Great staff, great local dealer that can service the Twin Cities! The trip to Buffalo is worth every penny!!

The Ram 1500 Truck we bought is great. The whole reason we bought it from Ryan Auto though is because of our phenomenal sales person Todd Rodenwald! I cant wait to work with him again; Thank you Todd!!!

Good place to buy a car, not to get one serviced. Im sure they some have some good mechanics, but they have some terrible ones too.

Had a good experience with John “aka” Jake he wasn’t pushy told me everything I wanted to know. I’d go back to him for our next vehicle.

Purchased a 2021 truck today. Went very good.

Ryan Auto Mall in Buffalo is the best! I worked with Melisa Rokala, and she was very informative, hardworking and friendly. They worked hard to get me a low monthly payment on a new 2020 Jeep Renegade. Thank you so much for helping me get my dream vehicle!! I will be coming here again!

In and out real quick!

Service manager is always very friendly and oil changes are extremely fast, no appointment necessary. They are very honest if something actually needs to be replaced/fixed, only recommending if necessary. Their lobby is dog friendly if you have a well behaved dog with you 😊

I brought my Dodge Grand caravan in because the engine light was on. I didnt have an appointment because of a mix-up and when I told them that I had taken the day off of work to get this done, they said they would squeeze me in. They told me what the problem was and some other small maintenance issues and I decided what to have worked on. They were friendly and polite and not at all pushy, which I appreciated. The work was done in a timely manner and the service people were all extremely helpful and very good at explaining things to me. Great service! I would go out of my way to go back. They even washed my vehicle before they returned it!

The best service and personnel ever. 4 years plus.

I was in the market for a quality used pickup, I stopped at Ryan Auto Mall. They had several to choose from, and their prices were lower then all the other dealerships I had checked with online. I also noticed that the quality of their vehicles were above the other dealerships as well. Needless to say I drove away with my Ram and could not be happier. I will definitely go back to them first when I am in need of another vehicle. Great people to work with!!

I took my Jeep to Ryan this afternoon. They quickly diagnosed the problem, took care of it and had my vehicle back to me later this afternoon. Lisa also helped me out with a loaner to get back and forth to work which made my day much easier!

Always have a great experience

I took my pro master city in for a recall on oil consumption.i was told I needed to have oil change and filters replaced and brakes replaced to have the recall completed. This is a scam.

Always great service and always help me out whenever I need it!

Worked with Damian, great service, love my Jeep

Price was good they worked with me, truck was detailed before we took it home that took over an hour. was longer then the paper work, so i did not get home till late and to find out the so called detailing missed the back seat. there were spots like coffee stain. i payed to much to have to clean a damn stain i did not even do!

Approximately 1month ago I had an oil change and tire rotation. 21 point inspection was checked off as good all around. Felt a “chatter” afterward and called the shop and was told not to worry, that my tires were probably wearing oddly, that it would balance out. Brought my vehicle back last week because the “chatter” seemed to be getting worse and was told the front rotors were bad. Not sure why they went bad within 10 hours when the only thing that was done was an oil change and tire rotation. So read in to this as you may.

I drive an hour to work with Todd at Ryan auto. This is the third truck I have purchased from him. He always has the best deal for me and makes sure everything is perfect before I leave. Would recommend him to anyone!

I would recommend this place, for your next vehicle! Sometimes getting a new vehicle can be stressful, but I had such a great experience. Tim Adams and Melisa Rokala, were very professional and knowledgeable, without any pressure. I finally was able to get my dream Jeep Wrangler! Thanks for all your help.

My Service Advisor Jamie was considerate and kept me pretty well informed. The AC repair was described to me that a compressor installed last spring was defective and it was replaced at no charge.This defective compressor damaged a condenser which was replaced. I was charged to replace the condenser even though it was damaged by the defective AC compressor. Chrysler accepted responsibility for the defective compressor as far as the AC went but did not accept responsibility for the damage it caused. This is not even logical. It doesnt matter if the damaged compressor was out of warranty,. It was damaged by a defective part that Chrysler did accept responsibility for. None of this was my fault and I would appreciate it if someone would explain how I can be charged for damage caused by a defective part. Thank you.

Excellent service!

Big fan of Brian here. Though I live over an hour away he did the hard work to make it seamless. He worked hard to get me a great deal and couldnt be more happy on the buying experience. Will buy from again. Well worth the drive

Awesome and quick service

My car buying experience met expectations, but the aftermath I have endured with this dealership is beyond frustrating. Absolutely disappointing. My experience could have easily been handled in a more professional manner.

Great experience working with Todd Rodenwald and the staff at Ryan Auto Mall in Buffalo. I called Todd on a 10 below zero day to let him know that I wanted to look at a Dodge Journey I had seen online. He got the vehicle washed and had it inside waiting for me when I arrived. I was out the door in my new used car in less than 2 hours that included my test drive, financing, etc. Easy to work with and a great price. I would definitely recommend both Todd and Ryan Auto Mall.

At first I was iffy based on a personal experience. However, their online chat was so personable I had a great time. I’m ready to do business with them!

Great experience! Reece was very helpful and the finance department came through for me to qualify! I will definitely come back for my next car purchase!

Service department is the best ! Always greated with a smile and kindness. Very friendly. Drive up youre in and out quickly. Thanks guys and gals.

I would highly recommend Ryan Auto Mall! We were devastated to find out the transmission went out of our 2016 Dodge Caravan. Ryan Auto Mall went over and above to get us a fair deal on replacing the transmission. Thank you for the great service!

We received great service at Ryan Auto Mall. Melisa was amazing! She was so helpful and offered us many options to help us find something we loved. She made the process very smooth and easy. Everyone was so great and helpful. Very satisfied with the service and love my purchase!

Great service on oil changes. Check all fluids, tires, lights in a very prompt, quick way.

I was very pleased with my experience at Ryan. My salesperson, John was great to work with. He gave me his full attention and really listened to what I was looking for. He showed me many options, which one I purchased and drove home that same day. I was very comfortable during the shopping and buying experience that although quite a distance from my home, I will return to shop with John again.

The experience and knowledge of vehicle and purchasing went well. They cared and worked with me. Friendly staff.They sent me home with a quarter tank of gas after purchasing a $$35,000 vehicle. It put a sour taste in the experience as I drove my new vehicle home in a downpour and had over an hour drive to home. I asked for a full tank before leaving. They did not put any gas in. Instead, my first drive after a huge purchase was making it home on a low gas tank. Very frustrating. This review would have been $5 stars if they would have gone the extra mile to put gas in my new purchase!

I just purchased a 2019 jeep Cherokee Limited from Kirk Crowell, He was extremely courteous in helping me find the right vehicle with the right payment for me. When he did match me to a vehicle he made sure I had a complete understanding of all the electronics and options that went with the Cherokee. I would definitely refer him to anyone who needs help choosing a vehicle, or help purchasing the one they’ve already chosen.

Great service. Decent coffee. Reliable and fast. Recommended!

They helped my 19 year old get her car in for oil change and repairs. Fast and friendly.

I purchased a car a little over 3 weeks ago from this dealership. This is a used 2016 Dodge Journey. It had 34,000 miles. I took out for a test drive and everything looked good except for the brakes. They seemed to be a bit sticky. I didn’t think it was any cause for concern. I did though bring it up to the salesman. He stated that the brakes were inspected and checked out. He said it was most likely sticky because of it sitting on their lot for so long. He said that the sticky could go away with driving it for some time. I decided to take his word for it and got the car.Here I am 3 weeks later now and put on around 2000 miles and the brakes still stick and stopping at highway speeds feels very unsafe. I took the car back to them after making an appt last week since they were all booked up. I walk in and they said it would cost $80 to inspect the brakes. Why should i be charged to have this looked at since I’ve only had the car for a little over 3 weeks? They then tell me the rotors are bad. Well wait a minute, the brakes were checked out when I was there test driving the car? So now I am on the hook for replacing rotors that “were checked” out earlier? One word, ridiculous!! The only thing they could do for me was not charge me for inspecting the brakes!!I don’t think I’ll be going back to this dealership again. I have purchased my last 3 cars from other dealerships who delivered and followed through with making sure my experience was a great one. This dealership, not so much!!

I bought my Jeep Grand Cherokee here and it was a great experience! The car had an issue so they got it in and fixed it to ensure it was good to go before buying. Thank you to Jordan in sales for all of your help and quick responses during the process!

Good selection of vehicles, both new and used. The prices I felt are reasonable and we were attended to as soon as we walked in the door. I removed 1 star though because upon purchasing our new Jeep Cherokee we noticed the front wheels were low on air according to the vehicles info cluster. While we were doing paperwork I asked to have this addressed and we were ensured that it would be taken care of. Of course after we had left I noticed it wasnt addressed as the tires were still low. In my opinion they dropped the ball on that and I hope its not a sign of how the service is done. For now Ill chalk it up as a mistake and Ill give them another chance to correct this issue.