WNY friends. Never, and I mean never, do business with ABC Hardware, Rental, And Special Events. The lack of professionalism from their tent guy Richie and his side business is appalling. My wedding was mad a disaster due to their pure lack of professionalism. They were late, wouldn’t give me a final price, screwed the order up, blew up the brides phone on the wedding day after being given other points of contact, won’t give us a time frame to pick up the tent, cat called the women in the bridal party (especially me), etc, and then made me out to be some sort of irrational crazy person when I got upset. When I contacted ABC to get his details as to not drag the whole company threw the mud, they lied and said the wouldn’t contact him and proceeded to transfer me to him twice. Horrible horrible service. ABC Hardware Rental Special Events

They helped me as I came into the store always greeted ppl when they came in also a good help

Just attended an awesome surprise anniversary party set up by ABC Hardware & Rental. The 20x30 west coast frame tent they installed looked brand new. The party also had tables, white folding chairs and cocktail tables and all the equipment looked great. The crew set up the event a couple days ahead of time so my friends didnt have to worry the day of the party. Everyone at the party was talking about how nice the tent looked and how grateful they were to have it because it was very hot that day. Great job ABC.

The counterperson was very helpful. I really didnt know what I was looking for but he listened and found something that suited the purpose and it worked very well.

Needed a minute electrical component. Looked at price, double of home depot. When they said it was non returnable ( didnt know if it was the right component). I went to home depot.

Very helpful. Fast window and screen repair.

I took a practically new self propelling lawnmower tht had Only been used to mow about 10 times bcuz I had another older self propelling mower tht I used all the time to cut my lawn & the New self propelling mower was my backup in case the old 1 failed! Well the old 1 failed so I took it to ABC for their $59.99 tune-up well when I picked the mower up & Paid the Bill in Full started it & noticed tht it started well however now the Self propelling was Not working I contacted ABC right away & talked to Andy he stated tht he checked & started self propelling mower & tht all was fine I told him tht the self propelling was not working he told me to bring it in & he would take a look at it well I brought it back but he was not there at the time so I explained it to another employee who i did not get his name but he was Very Unprofessional & disrespectful & attempted to speak to me as if I was a child W/out any knowledge & I was his Senior & a Senior Citizen as well he continued to insinuate tht I did something to my self propelling mower or tht it was like tht when I brought it & I couldnt take tht type of bad customer service anymore & I told him tht I dont have time for those type of games if it was like tht when I brought it than I would have told ABC about it So they could have fixed it if tht was the case so I took my mower and receipt & I Will NEVER bring anything to ABC to be repaired/Tuned-Up/ rent any tools/ or buy any Merchandise EVER Again Whoever this Employee was / was Disrespectful/Unprofessional & didnt even start the mower to see what the problem was but continued to make insinuations.If this is the type Employee representation tht ABC of Customer service has to Offer to paying customers than I Will Not do business W/ this business any more & I would Caution all other Paying Customers to go elsewhere as I will go to Home Depot/Lowes/ Valu for the Customer Service tht ABC refuses to Give !

Rented snake and their attachment broke off in drain and never cleared drain. Took back to store and not only did I have to pay $110 for the attachment but still paid full price for snake. Take the drive to Kenmore Rental at half the price

I had to replace glass in the bottom of my door with plexiglass they did the cut exact it came out beautiful and the thickness was great and it took all of maybe five minutes if that.

We are starting a Women’s Sober Living House in the area and ABC was so generous to donate their equipment so we we able to restore the hardwood floors.They went beyond our expectations to help with this valuable community project . We will definitely be supporting our local business from now on! Thank you! Women’s Sober Housing of WNY

I work here. A lot of helpful people working here. And they know their stuff!

Great experience. I’m only giving it a two star rating because the manager was very indifferent and had a bad attitude.

Reasonable prices and friendly helpful staff

Staff was very accommodating.

A little expensive, but if you need to know about a project, theres a couple guys there that really know what theyre talking about, and are glad to assist an average joe like myself

Excellent service what ever you need they have it

Always a great experience. There is someone with extreme knowledge everytime I visit this location.

Very professional and very honest I buy a snack from them and the service was great

Great store. Staff is friendly.

Good place to have lawn equipment repair ed.

In & out. Great service!

Reasonable prices on selected items. Place to get your keys cut/ duplicate. I go here yearly to get a special bottle of very potent liquid to clear my drainage system. Works very well. It must be poured into the drain hole in your basement and NOT YOUR PIPES.

Its in the neighborhood which is great and the customer service is awesome

The register people where helpful and great people. The customer service in the back with the bolts and things is needing more customer training. They where kinda rude and not helpful. But the cashiers where the best.

Prices of goods are much higher than home depot

Helpful people although prices are super high

Needed supplies to fix a leaky sink

Didnt have the tool I wanted to rent didnt have the two I wanted to buy couldnt repair the tools I had that was broke

This place have many products for home. I found a snow shovel and salt for ice

I have gone into both the Bailey and Niagara Falls Blvd. locations and have worked directly with the managers - John (Bailey) and Roy (NFB). Both have been great to work with and both very knowledgeable. When you walk into each location, there is always a smile accompanied with a how can I help you today? I would recommend both locations!

We had a great experience with ABC rental. The phone call to reserve and get everything set up was easy and fast. The workers who came on site to set up the tent, table and chairs were efficient and reliable. The tent looked amazing for our party as well as the chairs and tables. All items were in great condition. There was some rain and the tent held up with no problem. We would definitely use ABC rental again for any future party needs and I would recommend them to others. The experience was easy and stress-free.

Great customer service

Great experience with ABC rental. They set up the tent a couple days before the party so we didnt have to worry about it the day of. The tent, tables and chairs were in great condition. It was perfect for the sunny day that we had as most people stayed underneath the tent to enjoy the shade. I would rent from them again.

NORMALLY GREAT SERVICE. WENT TO GET A KEY MADE. I SUPPOSE THE WORKER WAS HAVING A TOUGH DAY. YOURE ALLOWED ONE SIR. LETS SEE WHAT HAPPENS THE NEXT TIME I SWING BY.

We needed supplies for our essential business, both to keep employees safe and to clean/disinfect. ABC Hardware was there for us! Thank you Brett and Paul for your fast and efficient service.

Great customer service made me feel very comfortable!

Had to het some keys made. It was quick and i got my keys!

Rentals are fine, service is subpar

Love this store!! Staff always always nice to me!! I never leave unsatisfied!!

Ive been able to get what I need there, or they would tell me other resources. Very helpful.

As always had just what I needed. Clerks was kind and helpful. Like this place. Thanks to them for all they have done to help community.

Good, friendly knowledgeable staff,

Very efficient customer service

DO NOT BUY FROM HERE!!! I bought a used grove scissor lift that had been in rental. They delivered it with the brakes locked up. I called the salesman, Bobby DiPasquale, as I was test riding it and explained to him that the brakes were locked up. He then had me turn brake release knobs which put it into tow mode and told me it would be fine. Well, the delivery driver left and I found that when you have it in tow mode, the hydraulics dont operate so there was no power and no brakes. Bobby said to take it somewhere to get it fixed and they would help me out on the repair. The repair shop had to replace the brake solenoid block and it cost $5,000 . After reaching out to Bobby on many occasions over a span of six months, nothing was done and they did not honor their word. Worst experience with a company Ive ever had. I hate leaving bad reviews as I own a couple small businesses and I know how important it to keep a good reputation. I was more than patient with them and ultimately they screwed me. I hope others dont have the same experience.

Not bad

Price little bit higher than home depot.Maybe some items only can find better price than home depot.I hangout with home depot and lowes

The companys equipment is fine, but their customer service SUCKS; theyre also more expensive than comparable companies.To start, when I called to set up the rental, I was told I had to come in to the store in person so I could get in the system. The company is a half hour away so I tabled it for the moment. An hour later, my son called and handled the whole thing over the phone. So what was that about?But the worst was when they showed up to deliver the tent. They called the day before to tell me they were coming in the morning and I was the second person on the list. I said that works, because I have to be out by noon. The next day I got no phone call to tell me they were on their way and there was no sign of them by noon and I had to cancel my meeting; they showed up at 12:30 with zero apology.I went in the backyard to discuss placement with one of the men, Guy #1. I explained very precisely where the stakes should not go past. We go over it three, maybe four more times to be sure that the tent is not going to interview with traffic from the house/patio. Guy #1 repeats to me what we have just said and we go over it again.They start setting up and after about ten minutes, I go back to check. The first four stakes are in and they are at least three feet past where I said I wanted them and in a way that will interfere with the slab of cracked concrete we call a patio. I said, Im sorry, but we said that I didnt want them past the patio.Guy #2 looks at me and says, We cant pull them out now.Me: What do you mean?Guy #2: We would need the tool to pull them out.Me: Well, they cant go there. I specifically said they cant be past the patio.Guy #2: We cant move them.Me: But they cant go there, and thats not where they were supposed to go.Guy #2: We could go back to the store and get the tool.Me: Okay, Im sorry but I did say they couldnt go there.Guy #1 (aka they guy I went over this with four times): Im sorry. We didnt know.A minute later, they are back with the special tool and removing the stakes. THE TOOL WAS IN THE TRUCK. IN. THE. TRUCK. And it was only four stakes; its not like the tent was up already or anything. They just didnt feel like getting it and pulling up four stakes, which they could have easily done in the time they spent arguing with me about it. Would they have done that to a man? I have to wonder, but it doesnt matter; I will never order from them again.

ABC does a great job in both renting and helping you with explaining how to use certain things... also they have been really helpful and generous in partnering with our Church when we do big events!

Always knowledgeable and helpful.

Best in the neighborhood. Customers are well served by experienced, courteous staff like Larry. They have plenty of supplies. Rental service is very nice. I will come back again and again.

Good place

Great no words can express

They were awesome! Got chairs and tables for event that day! They also worked with us for unseen circumstance on return day. I would recommend to everyone!💝

Whether youre throwing a party or repairing the foundation of your house; ABC has the equipment, tools and knowledge to help you the job done right.I have used them for tools on projects as well as tents and bounce houses for my kids parties.Youll get top notch equipment, and their knowledgeable and caring staff with help you with how to use it. They take fear out of the equation for you. Top Notch!

Had to get a few windows repaired. Staff was very friendly and helpful. When the windows were ready they called me and even offered installation suggestions. Much appreciated. All windows look fantastic. Thanks.

I just picked up my generator from ABC rental. Its all set so if the power goes out, I know that I have a powerful backup generator to run my sump pump and furnace. I take my generator to ABC every fall season so that its ready to go when the power goes out. $75 is a great deal, and now I dont have to worry about a storm coming that will take out the power. Ill definitely continue to use ABC for their great repair service!

ABC hardware is great. The staff is knowledgable. They do everything. Window and screen repair, key cutting, small engine repair and more. They really are a one stop shop that cares about its community.

This is the best hardware store in the City of Buffalo!!! It is a huge asset to our neighborhood. Ive been living in this neighborhood for 20 years. They have never steered me wrong. Always full of great advice, not just trying to sell me things, but just trying to help!

Usually have what you need.

Great place for everything you need

This hardware store has very helpful staff and great service. If you need something, you will find it at ABC. Staff is knowledgeable of their stock and can offer guidance on home repairs. This is the best hardware store in Buffalo.

Great place

Times have changed. You use to be able to purchase bulk nails by the pound. Sign of the times. Had an exchange w/receipt but couldnt be done because it was on CC that wasnt mine. I had purchase exchange with cash. Exchange cost more b and had to had cardholder make another trip to get CC charge back. What a waste of time!!!Customer unfriendly!!!😧

Great new tents we can put up ourselves! I went to a backyard party last weekend and my friends had the most amazing tent. I asked where they got it and they said ABC Hardware & Rental. The tent looked brand new and sturdy. This looked like a giant party tent so I was surprised when my friends told me they picked it up from the store and put it up themselves. A 10x20 tent and they said all they did was pop it up. What a great design! My daughter and I have the same tent rented for an outdoor sale this weekend.

Another GREAT experience today at ABC on Bailey Avenue. It may look a little rough around the edges, but the staff is kind and professional! The guys loaded my truck, and treated me as a valued customer. Items were very clean and well organized. Thank you, ABC.

Great local hardware store that has a huge assortment of Rental gear. Folks there are super helpful. In literally less than 1 minute you can always find an associate who will take you to the area of the store that has the item you need... Espicially if its an unique hard to find item typically needed for older Buffalo City homes.

Quick efficient and had what I needed and directed me to a place that had what they didnt.

Awesome

Great took in gas generator for repair runs like new and price was in my range of price. Had trouble with it at first so took it back and I was running it on choke, gentlemen showed me what I was doing wrong

The guy that cut our glass was rude and acted like he didnt want to deal with the African American man. I would never go back there!!!!!

Biggest Little business for such a compact store they offer a Lot for your needs

We have rented on MANY occasions from ABC and have always been pleased! We rented a bunch of Carnival Games for an event and while doing our set-up, we noticed a part to one of the games was missing. ABC sent out a staff member right away with the missing part and he not only finished putting the game together, he took the time to check all of the other games to ensure they were set-up properly and that our event would go well without a hitch! THANKS ABC for the amazing Customer Service!!

A few days ago, I lost my phone in Walmart and when I tracked my phone it says it is in this hardware shop. I have I all the proofs and pics. I have all the travel history of my phone. I want my phone back.

Convenient but poor people skills

The rental equipment was dirty and marked up. The Packers forgot to load a pole in so they had to go get the last pole as well. Overall a mediocre-bad experience. Probably wont rent them again.

Prices are high. But they have everything we needed.

Great customer service and if they dont have what your looking for they can get it.

Awesome staff and very friendly

The price of most items is too high, you would think it is like that because of minority hiring however, they only have two employees working. When will I see minorities working in this store and what plans do they have in place for the old Stransky building across the street from them. It is a huge eyesore I think they still own it and its been over 20 years since they have opened them doors.

Visited baily location. Guys were so nice, helped me load heavy bounce house into truck. Kids loved it!

Love the bounce house and fun food machine rental combo.

Employees were very helpful. Honest and willing to answer my questions and make suggestions on which direction I should go.

Three years a in a row I used ABC Rental for large tents for a 5k race I put on. They always gave me the very best products and service! Now I even bring my lawn equipment in for service. They have made me a customer for life!

COURTEOUS STAFF VERY HELPFUL AND FRIENDLY

Longtime in the community...speaks for itself. Awesome

The neighborhood home depot if you will. Conveniently located on the east side and has reasonable prices. Also tents and repairs tools.

Brought my heater in to get serviced and it went out 2xs

Great family owned hardware store and outside equipment very friendly staff

Great job guys

Decent hardware store, but prices are extremely high

Great place to buy hardware and tools, not the best prices kinda expensive, but if you need small parts and Home Depot is far, this is the place, great and very friendly crew, always helping to find what I need .

Nice and friendly workers. Informational workers as well.

Thought I would support local business and get my Lawn mower repaired. Waited 3 weeks just to get it home and still not working. Made additional trip back just for them to tell me it could not be fixed. But they failed to tell me when I picked it back up that it wouldnt start. Waste of my time and money. Next time I will go to Lowes or Home depot no matter how far out the city. To bad I had to give them 1 star in order to rate.

Great Hardware store, Reasonable pricing. Very helpful staff.

Employees will try to help you find things and management takes notice if things are not being taken care of. Equipment was in good shape and we will keep shopping here.

Wished I didnt have to give it any stars..Horrible experience! Rented a machine to level out our yard for a pool. My husband brought it back and when they(the workers) were unloading it, the machine fell off the ramps, tearing my bumper and gouging out some pieces. They couldve cared less because they have a big sign that says not responsible for damage during loading/unloading. Needless to say it was my new Durango that was leased, so I went down and spoke with the owner who had zero class what so ever. I explained that we didnt ask anyone to load or unload the machine, period. All he did was point to his sign and shrug his shoulders saying he wasnt responsible. Now I have a hefty bill from the leasing company after turning my truck in..thanks to ABC Rental.

Knowledgeable staff and great customer service.

Took a window to get fixed it was done within an hour

Best prices and services

Home Depot in the hood....comparable pricing and convenient to many in the immediate vicinity and beyond.