Never had an issue at the store. Always had a good customer service and recommendations. As for the MetroPCS customer service call in. They get it right maybe 20%. The missing stats go to 888 metro customer service.

Michael was very polite and very helpful to us when we needed to add another line on our account. He explained everything very thoroughly and provided excellent customer service.

Oscar was terrific helping myMy friend with her phone as she was paying her bill. Thank you Oscar

I come to this t mobile every month to pay my bill no complaint at all at this location

Always the same hospitality..excellent service..

January 28th 2020 10:30 am. walked in and the sales lady had her boyfriend cuddling with her, FIRST of all very unprofessional and she could not answer my questions not knowledgeable enough to be working at a metro PCS but going back to her BOYFRIEND he should NOT be in the lobby and Mad doging people, Corporate of MetroPCS should and will look into this investigated its all in camera I dont suggest anybody going here until this is addressed thank you, NOT SATISFIED !!!

Did not need them . Was with friends. But Im glad bcuz MetroPC is to cheap for the girl to have an assistant. We were over an hour. My friends were satisfied.

Very friendly and very knowledgeable

Always the same applause...5=👍👍👍👍👍 up...

They were friendly and helpful

The worker was scared of his own shadow....was rude ....will not b going back.

The Gentleman Technical Agent that runs the store, Steve, is genuinely nice and extremely knowledgeable. Best compliments for the way he handled the whole transaction and helpful information a plus. We are satisfied with our purchase and sincerely appreciate the assistance.

Cody was very helpful in porting over several lines. The phones werent in stock the first I got there, but they made sure they were there the next day. He wasnt pushy in buying the extras.

I will say that Rosie at Metro PCS in Bullhead City was on the ball with ALL of our concerns. What a pleasant experience and very professional at her job. Thank you Rosie for your assistance.👍👍👍

Employee of the month is what should get she knows her phone business extablishment clean friendly employee

Went today. Although they were packed and people were restless Cody remained calm and professional with everyone including me. Service was fast and prompt.

The representative was very helpful. Answered our questions with direct answers.

Was treated well my answers for my questions were answered and the lady who helped me was very helpful in assisting me to a better phone plan

BEWARE when you buy a new phone and they tell you a total. Itemize it and you will see they will try to add a overpriced phone case charge in it without full disclosure and they just tell you at the end of purchase choose out a phone case, its a special. I cant believe I said Thanks. Im sure its the owners telling these workers to do it or they cant work there. I seen this in 2 different states at MetroPCS store 1 in Bullhead AZ and 1 in California

Answers phone and hangs up immediately. It doesn’t take long to say can you call back a bit later .

I Switched from a national carrier, so far the service has been great. The store has excellent customer service and very knowledgeable staff.

Had to check why I lost messenger on my cell phone. Cody helped me and resolved the problem immediately. He was very helpful!

Paid $30 for a screen protector. Fell off & cracked that day. He wouldnt warranty HIS faulty installation, but only charged $16 for the second one. That one fell off that night & DID NOT CRACK. STILL NO WARRANTY! I ordered a 3 pack of the exact same glass, & am still using the 1st one. Go figure. Talk about incompetence. DONT WASTE YOUR TIME. TMOBIL IS A BETTER PARENT COMPANY.

Thank You Cody for your professionalism and making things More than Right! You should get a raise, Steves Lucky to have you running the BHC Metro PCS.

Good service Cody was very helpful. He was extremely polite and patient.

This store tried to up sell my friend and overcharge her for new service. The sales man Kyle tried to steal over 60 dollars in overcharging her and threw my wife and I out of the store when we asked him to list the charges. BEWARE they efforts wére scandalous and wrong and he will rip you off given the opertuniry.

Helpful but they still owe me a hundred bucks. Anyone know how I can get it back from them?

Great service very knowledgeable sales people, answered all questions and went above and beyond to help us with service.

I could not say enough exceptional things about Mr. Cody I am a water girl who is definitely phone impaired Im constantly losing my phone in the river on the lake in the toilet I have a big dog I work in the service industry work around so much water constantly plus Im a multi-tasker and could not be more thankful for the customer service and a great attitude this young gentleman has every time I walk into your store😉😉😉

Very patient and helpful to get us set up. Quite quick!

The closest MetroPCS to me is 45 mins away. I took the drive on a Sunday ( my only day off) to find out they are closed on Sundays. At the time MetroPCS website was not allowing customers to purchase phones online because they were switching to Metro by Verizon. When I finally did make it to the store having to take a half day off work to get there before they closed I met with the district manager of the Kingman and Laughlin store. When I tried to purchase a new phone he tells me the only have two phones in stock in the store. A cheap little flip phone and another cheesy $39 phone. I asked if I could purchase an LG Stylo for and have it shipped to me to my home address. The manager said no that phone is three weeks out and I already have 3 people lined up to get it. I had no choice but to walk out empty-handed and had to purchase my LG Stylo for on eBay through a private seller for $239. MetroPCS is now offering the same phone for $79 but is still unavailable to get in the Laughlin Kingman area.

So getting service on these phone in the BHC and fort mohave area is a huge joke. This store itself Im not impressed with almost all their phones were out of stock.

Great people good cell phone service

Cant watch a video longer than8 sec then it has to buffer for 1 min phone gets hot. Service sucks in Laughlin and fort mohave cant get wifi in my house

Great phones great prices go see Cody Allen

Good service at a good price.

Cody Allen was very good at his job in bulhead city. Showed us everything!

Only one employee and several customers. The kid handled everyones business like a champ. Thank you.

Cody was very friendly and extremely knowledgeable and helpful !!!

Cant recommend this place. We drove 100 miles to buy a phone there. Except for some unknown brands they had no phones in stock. The employee was not knowledgable at all.

Very rude employee really disrespectful I m disappointed with thier service

Poor customer service, and from the district manager too boot!Do not buy your phone or accessories from this place no guarantee just lip service !when your buying all is nice but if you have a problem zero help !

Still dont have my proper glass protector for my J-7 Prime.

Great service, very fast

Cody is a great sales manager!

Very good phone placy

Very friendly but I chose a bad time to go because everything was out of stock.

Over all the worst..spent a whole day trying to fix a issue with my phone.got the run around.sent to the store and the 5 useless clueless braintrust wonders stood looking at each other.pretending they had a clue between them.at the end of the day.call corporate and had service dis connected and a total refund on there useless phone and service.

If you need to make a phone call or you need to text someone or just get on the internet and browse go somewhere else

Nice people very helpful

Guy lied to us and over charged for activation

Never have in stock hat we want.

Box6

Cody is awesome!

Friendly service

Not the correct Phone number!

Very helpful

Love it

Excellent service.