Marco is very professional and helpful. He made my day! He needs a raise!

Marco was very very helpful. Got what I was looking for, me and my husband were out of there in good timing. He was a really great sales person. Thank you, Marco!! :)

I am so pleased I worked with Marco!!! He handled every need I had with ease and professionalism. He was excellent!!! Thank you so much Marco for making my experience at AT&T nothing but phenomenal!!!

My family has been a customer of AT&T for 20 years. A worker by the name Ruby guaranteed my father a $300 rebate to upgrade his Samsung phone for Fathers Day. When we came back to turn in his old phone, another worker quoted us for $35 only. Seems like this location can use better training and better management to make sure customers are satisfied. The manager wasnt available and doesnt have a company card so we can contact him. What a disgrace to the company name thats supposed to value customers and their satisfaction.

Very friendly and helpful staff. A Store representative named Marco was super helpful in helping me set up my new Samsung a32 phone. He helped me back up old phone and restore my contacts from my old phone. Also, answered any questions I had about my account. Wonderful experience here at the store!

Matt is by far the best customer associate I have ever had! His delightful personality made a rather dull errand fun. I highly recommend visiting this store and going straight to Matt.I recently moved to California and needed to switch my service and number. Matt made me feel seen and understood. When you visit this store, there is no one better than Matt.

Christina did an amazing job she was patient and explained everything in detail. Thanks again for everything and the seamless service. I would definitely come back and request for her.

Getting a new phone doesn’t have to be a hassle! Victor was so helpful and kind. He explained things clearly, found me a better deal than I had researched, and scored me exactly the phone I wanted.

I have had a great experience with Victor. He answered all my many questions. He made me proud to have AT&T as my provider.

Omg Marco was amazing! He made the entire process off adding a line and updating our plan completely painless!! If you need help with your plan or products ask for Marco!!

Marco is amazing! He took very good care of us, helped me to understand everything he was doing. He even made our bill cheaper! 10/10 recommend, ask for Marco!

Marco was friendly, easy to talk to and incredibly knowledgeable on the plans and products offered from AT&T mobile. They’re lucky to have him!

Marco was very nice, helpful, & professional. I highly recommend to ask for him. Thanks again Marco!!

Marco was amazing! He was able to set my trade in i’d been trying to do at different stores and everyone else said they couldn’t.

Marco was super helpful and knowledgeable! Made my new iPhone activation and transfer an easy and seamless process.

Marco was amazing! I loved the service he provided, geniune help, finding solutions to every question I had. I am surely staying loyal to this company coz of great people like Marco! Thank you sooo much for being this caring towards your customers 🤗🤗🤗

Natan was so helpful. He helped me get the phone and plan I wanted. He was also very patient in helping me backup my very old phone and getting it on to my new phone. I didn’t have to do a thing. He made the whole process very seamless. Thank You!!

Marco Is THE BEST Set up EVERYTHING. I got the 100 Gb Data plan a Great Deal. Thank you Marco You Rule. Im going to Add My Wife. OFF METRO FOR GOOD.

Had my matters addressed by Marco who was very pleasant and patient, addressed all the questions I had with a smile and a most positive attitude. Appreciate it

Fast and efficient service at this Burbank location. I was greeted promptly and welcomed immediately. I thought it would be complicated but the representatives made quick work of my request. Not only that, they saved me $$ on the services I needed.

If you go to this store ask for Nathan. I went there to get a new business account and Nathan got me the best deal, he set up all my devices and was very patient with me. He answered my 21 questions. The manager was helpful too.

Marco is such an accommodating person and very helpful. He is an asset to your company.great person and very helpful.

Marco is very helpful and very detailed with explaining the whole process. He is very patient with us and accomodated every single thing we need to transition from a previous carrier. I highly suggest him as the agent that should help you. Thanks for everything!

This has, unfortunately, become my second home. I had to go back a third time to get what was admittedly a complex request finalized. Suffice it to say that AT&T bureaucracy is a nightmare. Nevertheless after the third visit I was able to get things straightened out particularly (I hope)from the efforts of Daynah who was unfailingly polite, professional and capable. She was knowledgeable and on things for which she lacked answers, she went to find out. Her thoroughness and clarity was much appreciated. Plus, her demeanor was kind and reassuring. I came in a little wound up after a frustrating experience dealing with ATT... but she was able to look past that and get to helping me out. This is a skill and should be appreciated as such.I also want to call out the manager, Chris, who helped me on my prior visits. While there were some lingering problems that prompted still another visit I genuinely felt he was trying to find a solution. He was a good guy.

Marco was amazing! He helped us really maximize our savings for our family’s needs. Going to a phone store is usually a huge frustration - and somehow he made it easy and enjoyable!

Came into with a lot on my agenda to get done.I got help from Alex. The best service I’ve gotten at the store ever. He was so helpful and friendly and answered all the questions I had. Very educated and smart man. Give this man a raise!

They were extremely helpful with what we needed to do. We had a pleasant time throughout our visit especially Cristina Vargas. She helped me and my mother with basically everything that we needed and she offered us an amazing deal. I recommend this establishment to anyone who wants a new phone or finding a good deal to make their life more easier. Excellent customer service.

Amazing services. Victor was able to help me with everything I needed and went above and beyond to explain everything as well as the promotion available. I was able to find a suitable plan for me. Thank you very much

Daynah Gonzalez was awesome in offering me the best plans, as well as the suitable accessories and teaching me how to reorder them. She is very pleasant to talk to and ask questions that I wouldn’t even think about asking. She truly is an expert in knowing the types of phones and what they do for different purposes.

I am so impressed with Victor at the LA Canada store, he made my upgrade experience painless and was even helpful with my questions. I thought this would be a lot harder that it was. It was comfortable and I am very happy with the result.

The customer service here was amazing, they were very helpful and attentive. I had received Marco and honestly he was really helpful and his attitude seemed great. He was able to help me and my dad out with everything we needed and was even able to give us some good deals.

Victor gave professional customer service and was extremely helpful. I appreciate his willingness to answer my questions and walk me through the process of getting the new phone.

Marco greeted me upon arrival with the biggest smile and the warmest welcome. He made my visit a very great one, I can’t thank him enough for the best customer service. Thank you Marco for everything, I will be back to this location for more business because of you.

Marco and Ruby were both ABSOLUTELY FANTASTIC! Got everything I needed done quickly and no hassle. Happy to come back here any time to this location. Thanks again!

Gayane at the Burbank store was super helpful and super nice too. She answered all my questions and solved a huge problem I was having with my phone. I would recommend her if you need to get a new phone fix an existing one.GP

Thought I had a good visit until I was told I had to trade my phone in after taking and programming my new phone at home due to covid. That part I get, what I don’t like is how the salesman Alex neglected to tell me that if my phone didn’t pass a specific inspection, I wouldn’t get the full refund value. Didn’t bother inspecting my phone before before quoting my monthly payments before I signed a new contract. Now I’m stuck with a higher bill. Thanks a lot. I would have gotten a different phone if you bothered to give me all the info upfront

Very good experience, quick and easy. Marco helped me pick out the best AirPods I needed and wanted plus was very detailed.

I made an appointment with AT&T to return a phone case and potentially return my iPhone 12 mini. Jason was incredibly helpful with the return of a phone case I was unhappy with and took the time to find a case that was best for me. I was also debating on returning my iPhone 12 mini for the regular 12 and Jason was helpful in providing clear and honest answers for both models. I decided to keep my 12 mini as it seemed the best fit for me! Really appreciated Jason! His customer service skills are amazing!

They could it help me or they didnt want to help me thats what it really was worst att store Ive been to and I think Im done with att

Marco was very helpful during the process of upgrading to a new phone. He explained everything detailed and answered any questions I had. He was friendly and understanding. Great customer service.

Natan was so awesome!! He helped get me the best possible deal and lowered my monthly payment. He took all the time I needed and made sure that all my data backed up. I will absolutely be coming back for all of my phone/tablet needs! All of the staff is very kind and accommodating.

Gayane was so helpful and knowledgeable. She went above and beyond to answer all of my questions and help me with my purchase while keeping us safe in the store. I will definitely be back to see her and this store again.

I want to express my sincere gratitude to the Marco for his attention to me as a regular client! for his professional help in solving my issue🙏

Great help love it here! Thank you to Victor! Great guy and best assistance here!

Marco is amazing! i had so much trouble with my phone & he fixed everything and was so kind :)

At&t is the worst. Not only the stores don’t do anything anymore but the service online is slow and always a struggle. I can’t wait to be done with this company.

Matt was awesome. He took the time find the best deal possible for my new phone. Ill definitely be back again when its time for another device.

Marco was a delight to work with. I appreciated his knowledge and patience very much! He made my experience a pleasant one! Thank you.

Nathan offers great costumer service. This is the second time that he helps me find good deals .

Marco was incredible today! Literally the easiest and fastest service! Could’ve be happier! If your at AT&T’s ask for Marco :) customer service plus quality of service was impeccable 👌🏽

Marco was great!!! He was so kind and patient and really helped me out with setting up my phone and a new line! everyone was very kind and helpful. good selection of accessories!!

Im so impressed with the wonderful Service tha MARCO gave us, thank you so much

Gayane was amazing!!! She made my purchase so easy and was so knowledgeable. I will ONLY return to this store and request Gayane every time!!

I dont normally write reviews but in this case I had to make an exception. After being tossed around from AT&T store to AT&T store, I was finally taken care of at this location by Michael. A rep at a different location had given me some wrong information regarding a phone trade in. Michael sorted everything out and saved me a bunch of money on my services by getting me a better plan as well as a better phone at a lower price. I wish there was a Michael to take care of me throughout all of my retail transactions. From now on, Ill be returning to this store to see Michael anytime I have business at AT&T.

I came to switch my mom’s phone from a different carrier to AT&T and Christina was amazing! Super quick and efficient in making sure the process went smoothly. So glad we still have AT&T after all these years, super happy customers :)

Marco Marco Marco he is awesome his customer service is on point I need him to be my person every time I show up to att . He is in Burbank but today he came to the roscoe office and made my day.

Marco was amazing.. he assisted me in upgrading 4 lines. Service was great!!!

Marco Cruz is amazing! He is the only one who were able to resolved my issue after I visited more than 5 Art store! He is the best and he deserves a credit!

Ish helped me out with my phone. He transferred all the stuff from my old phone to my new phone really fast. Even though I was having a problem with it. He was pretty nice, and knew what he was doing.

Marco was amazing, very knowledgeable, friendly and amazing personality. Will be back

Nathan and Victor were amazing! Great customer service from them.

Mr Ismael provided me with excellent customer serviceMe Ismael is very helpful and provided me with excellent customer service.thank you Ismael.

Came in for an internet issue that another attfraudulently set up internet and didnt tell me. Came into the store and Victor helped me with everything, he was amazing. Fantastic customer service

We are switching back to AT&T and Marco made the experience effortless. He was so helpful and was able to answer all our questions. He kept me laughing through out the whole experience. I would highly recommend visiting the AT&T store in Burbank and asking for Marco! Thank you so much Marco for everything!!

Everything is explained well and didnt have a hard time getting what i want. He is great!!!

Marcáis the best! Very helpful great attitude simply the best!we love Marco

Gayane Tagalyan just spent 2 and a half hours patiently setting up an iWatch for myself and my partner who has Alzheimer’s. There was an incredible deal for Mother’s Day—buy one, get one free— and I was able to fulfill my goal of having a GPS tracker for him if he wanders.She was incredibly knowledgeable, detail-oriented, compassionate, kind and efficient in making it all work for us. I could not have done it on my own or with someone over the phone.Thank you, Gayane. You are an incredible representative for AT&T.

Natan was soooo much helpful, and patient helping us to restore from old phone to the new one. I had a bad experience from this store long time ago, but after visiting 2 days ago this is the store I will go back again

Marco was so great and attentive to my needs! He was very patient & described everything in detail for my new phone plan. Better yet, got myself a brand new iPhone 12 Pro. Come in and see him! :)

I was helped by Cristina and she was the nicest! She gave me all my options and I felt very comfortable with her. Ask for her if you want the best deal.

Marco helped a lot, solved my problem. Thx

Gayane T is very helpful and a knowledgeable person. I got all my cell phone problems resolved and I’m very happy I met her at ATT Burbank store.

Natan was very helpful and knowledgeable rep, I recommend everyone to see him if you have an issue or questions about your at&t product or account

AT&T employee Victor Mancilla LIED TO ME YESTERDAY, 06/03/21.He promised me a $90.00 reduction in the cost of my wireless service plan if I switched.He said I would pay $45.00 per line under the new plan, and my new monthly bill would be $228.00 per month (before taxes).When I got home and checked my email, I found an email from AT&T say that my new monthly wireless bill would be $425.21 (as opposed to the current cost of $335.00).Today, 06/04/21, I explained this to AT&T employee Michael, who told me I didnt know what I was talking about and that I was lying.I showed him my previous AT&T wireless phone bill, the bill I received by email last night, AND the handwritten notes that Victor Mancilla made, in which Mancilla promised me I would pay $45.00 per line.He waved me away and dismissed what I was saying without even looking at the notes.My wife is my witness to everything Mancilla said and wrote last night.We will both swear to this in court.Bottom line:These two employees at that store are LIARS, THEYRE RUDE, AND THEY ARE UNTRUSTWORTHY.THEY SHOULD BE FIRED IMMEDIATELY.I will stop using AT&T wireless FOREVER within 3 weeks.The previous Google review posted yesterday by my wife, in which she praises Mancilla, is hereby retracted.

I visited the AT&T store on San Fernando road in Burbank to purchase a new phone and upgrade my plans. I am really satisfied with my new phone and my visit. Natan helped me. He was great. Helpful, patient and professional. I had a wonderful experience. Natan made my visit productive and positive.

Victor was very helpful in assisting me trade in my phone. Great addition to the store

Gayane provided my mother and I with great service. She was really nice and provided sufficient help that met our needs for the visit.

I HONESTLY BELIEVE THAT, GOOD CUSTOMER SERVICE IS THE LIFE LINE TO ANY SUCCESSFUL BUSINESS AND A DEFINITE LOST ART IN MOST BUSINESSES TODAY, SO I FOUND MYSELF REALLY HUMBLED BY THE SERVICE AND THE LEVEL OF PROFESSIONAL CARE AND GUIDANCE THAT I RECIEVED, THANK YOU...

Oh wow what an amazing experience i had at AT&T Burbank. My sales rep Victor was so wonderful and patient with my lack of knowledge on all things techy. Cant say enough about the service and help setting up new internet, tv and cell. I love my new iPhone! Many thanks Victor you really helped this experience go smoothly!

Our helper, Alex, was very helpful to me and my dad. He also was very aware of the COVID guidelines and we felt very safe. He assisted us in doing what we had come here to get done and we are very satisfied with his service.

Nate was very helpful and took time to explain what best worked out for me and my family and was able to keep me in my price range

I had such a great experience with Natan. He was awesome and very knowledgeable. He explained every detail to me, so I could understand. He was very patient. I love the deals I got from ATT.

Jason is one of the most knowledgeable and helpful representatives Ive ever worked with. I recommend him highly. Excellent service. Thank you

Michael was SUPER PATIENT & HELPFUL! As soon as I came in for my 1 PM PT appointment, he greeted me and asked how he could help. I came in to know more about Prepaid plans — he made me aware that I was good with my current plan, but gave me specific details by going through all of my current AT&T services (which I appreciate). He even told me about having a phone line, as I had been looking into this for the past month. He gave me a website and sent me on my way. Thank you, Michael!

Gayane has the best customer service skill I have ever encounter with at AT&T store. She is very helpful and answer all my questions with a smile. She is a valuable assest to your company.

Roxanne Joy Duracell (Customer service ) she is very nice person who assisted me ... I got phone because of her

Marco was so nice and super helpful. He installed my new phone case and made sure it was just right for me. Thank you so much Marco.

Very helpful and friendly employees. Thank you to Christiana for helping me with my trade in. Amazing service. Definitely recommend!!

Super excellent service. Ask for Nathan. He is the best. He worked with me for over an hour to transfer my phone. He is so nice, so calm, so thorough - I cant recommend him or this store enough!!

Thanks Victor, great service helped me with all my questions will he back for sure

Alex was very helpful and attentive, he laid out all my options and tried to find and provide me the best deals possible

Alex was one of the most patient & kind service representatives that I have ever had the privilege of doing business with!...and I am 73! He was very patient, knowledgeable, and kind. He explained everything he was doing and answered all questions. Your company is very fortunate to have him in your employ. I am sure someday he is going to be running a company somewhere.

Matt and Brandon were extremely helpful in helping us find what we needed. They were quick and efficient and fun to talk to whole we waited for our products. Three other stores we went to weren’t as helpful. Would give the store an A+ if they let football play on the tv while people wait. ;)10/10 Service

Daynah was extremely helpful getting me onto a prepaid plan and making sure my phone was working before I left the store. I really appreciated her friendliness, patience, and expertise!

Alex was very helpful and gave me the best plan for the needs I have. Very much appreciated. Give this dude a raise!!

Gayane was a giant help to me today. She handled many complicated things and set me up really well. Also she was a delight to talk to.

Matt & Chris were very helpful while I was looking to trade in my device for an upgrade

Marco was able to help me pick the plan and phone that works for me. Employee of the month for sure.

Marco was so awesome! Helped me and got a resolution really quick! Would definitely come back again!

Super friendly and helpful. Took the time to make sure all my phone needs were taken care of. This type of service is always appreciated.