Good service getting my packages shipped. I wish the staff would be a little more friendly and welcoming.

I went in to get some employment paperwork notarized, but the notary there wasn’t comfortable with with the vague instructions I had. She actually referred me to a different notary so that I could be guaranteed to get my paperwork done correctly! I really appreciate her honest help.

Not very happy with them.. the lady was on the phone was rude.. and she said well ill tell you one thing you wont be getting your packages today thats for sure I was nice the entire time I just unsure of why they were held for a future date when they were suppose to be delivered the day before.. missed my daughter birthday presents thanks UPS... even though its at the warehouse and still wont let me pick them up..

Great Store! Great Service! Great Help! If you need anything printed or shipped this locally owned store helped us out as we were traveling through. They do a great job with printing things in a rush, or helping with a label we couldnt print out for our return. Great place to support with all your shipping needs and options.

Very disappointed in the way my daughter was treated in this store. She was returning a package to Amazon and the Female employee refused to give her a receipt for the return. My daughter even went back so I could talk to the employee and she still refused and stated that amazon returns do not get receipts which is completely false. I have always gotten a printed confirmation. The only time I did not get a receipt was the one time amazon did not receive my return.Terrible customer service!!!!! I would rather drive to Twin Falls than deal with this location in the future.

Does not require customers or employees to wear masks. I expected more from a major company to keep people safe.

Great service, knowledgeable, will take time to help with label returns, shipping issues, great support by locally owned store. Has good quality printing as well.

I TRAVEL FOR WORK NATIONWIDE. I HAVE A FEW U.P.S. BOXES SET UP WITH U.P.S. STORES & THEY ARE GREAT. THIS STORE IN BURLEY IS JUST BAD

Im not sure what her name is but every time I go in she is super rude to me. She needs to be fired. No one who treats people like that should be working in customer service. I dread going there but its the only one close to me.

I have had more Amazon returns lately than I can count. The staff at the Burley store have been super helpful and always nice!

Do not go to this store. The manager raises prices every month and she has also now implemented an asenine charge of $2 for Amazon returns even though they are a UPS store and contracted with Amazon.A few weeks ago, a guest who was being helped while I was in line said she has been making copies at this store for years and the charge was always $45; it is now $90. Most people visit Twin Falls or Logan once a month around here and bringing along your Amazon packages is well worth the avoidance of the store leader having her hand out to seek a profit from an otherwise free or reduced service at other UPS stores. Im sure a reply to justify the processing fee may be posted; let the free market decide.

Customer service here is terrible they do not greet the customer they just stare at you awkwardly !! I moved from twin falls area and I know exactly what the return policies are the girl behind the counter didn’t have any idea what to do she told me I had to repurchase a new box because the box i wanted to return from (CENTURY LINK)was open! I’ve returned century link boxes and no one has ever told me this! I called Twin falls UPS and they told me they were completely wrong i can return it even though its open as long as it has a return label! Never going back there again did not feel welcomed !

Rude when we called for assistance. My wife runs a store in town and their driver is always a day late with deliveries if not more, and even more days late if you schedule a pickup. Complete garbage service here. Always late and yet I see him and his other two UPS buddies hanging out at the Loves for several hours. Calling corporate today to Lodge official complaints

If I could I would give them 0 stars. Extremely lazy and terrible customer service. They are constantly telling me they can’t do basic UPS tasks, such as package a shipment or simply refuse a package! It’s baffling that they are even considered a shipping business. The customer service is terrible

Have gone in for 2 days now to ship package. Sign says open but hasnt been open on all of Friday or Saturday. What the hell?

I so much prefer coming here over the other places. The bar for professionalism seems to be higher; I can get in, get what I need done done, and out and it doesnt take all day.

Awful customer service. The Burley,ID office basically called me a liar which I did not appreciate. AVOID this particular UPS Store. Ive never had a bad experience at any other UPS Store. Just this Burley, Idaho location

Very unhelpful staff, didnt want to help or even acknowledge the issue I had with printing my own label. Had to repurchase the same label. Also I was ignored by both staff members when I asked questions. I will not be going back.

I feel like they ripped me off by the extra fees they seem to come up with. Twin Falls UPS stores do not add on hidden fees for the same services as this Burley UPS store.

Horrible service always so rude to bad they are the only ups in town!!!!!

They have started charging $2 for a FREE Amazon return! Terrible policy, although the employees do apologise for the fee. Ill be making other arrangements in the future.

Did not open on time. Staff were not welcoming. Had a package delivered with the box destroyed so I went to send it back and they refused to take it saying it wasn’t them. May not have been them personally but they represent the company. Wish there was a different store close.

Alma gloria ok$1009📱

Took my business elsewhere