Bought a almost new A4.The sale process was fine, but I did not receive any reply after purchasing the car.Tried to call and make an appointment, the sales person said he can help but never replied after. Then did email, received no confirmation or commitment. I will not recommend the dealership if you want some follow up service regarding your cars.

Cesar was the best. He was patient and thorough. Cesar located the Q5 I wanted with all my request (exterior, interior color, options). My husband and I picked the car up today and Cesar took the time to explain the many different features, answered all my questions, and all while having a smile on his face. Thank you for the great customer service Cesar.

We bought our audi e-tron from another dealer yet scott in service treated us as if we were long time customers.their service was very prompt, provided us with a car to use while our car was being worked on. got notified we can get our car when done and not rushed to do so.just a wonderful experience when your car is not available and they made it so we can function with a loaner car they provided..we are very appreciative

I would not recommend Audi Burlingame. I took my car in for service which they said should be 2-3 hour job they said they needed the car for few days for a part. It took two weeks and $2500 later to get it fixed with no loner vehicle. After I got the car back I drove about 75 miles and car engine light came back on with similar issues and they also left garbage in my front seat with assuming a mechanics name on it. Called Audi to tell them about the issue and they are obviously not concerned that the issues has not been corrected and rude not to return a call or email response. Save your time and stay away.

TLDR: Sloppy Service Advisor WorkI recently brought my car in for a 55K mile service at Audi Burlingame. Normally, I would have the car serviced by Audi Henderson (they are fantastic!), but an emergency brought me back to SF for the week and the long drive made it necessary for me to get the service in the area.It took five phone calls to get a price quote from my service advisor, Mark Martinez. Four messages were left unreturned over the course of three days. Ultimately, I just kept holding on the fifth attempt to ensure I got the answer I needed.When dropping off my car at 10 a.m., I asked Mark if he could have the car washed as it was very dirty from the eight hour drive up. Mark said that would not be a problem and the car should be ready around 3p.m. and but he would let me know in advance.At 3:16 p.m., Mark texts saying the car is ready and I have 45 minutes to come back and pick up the vehicle before they close. I am lucky I was in the area or this could have been big problem.Upon arrival, I check-in with Mark and he tells me to go to the cashier. At no point does he go over the service or what maintenance might be needed. I am told to collect my car out front.Of course, the car is unwashed. Also, as I read the paperwork, its clear that my brake pads and tires require immediate attention. (They didnt even mark the form correctly)After this experience, I would caution others against this dealership or at the very least this service advisor.

Big shout out to Audi Burlingame!!! James really helped me out by picking out my new Audi A5 Sportback 2021. Great guy and excellent service!! Highly recommend this place!!!

Came in for general service and had a great experience. Theyre incredibly busy, but kept everything running smoothly. Carlo did a great job handling everything.

Ive had good service from Burlingame Audi until now. My diesel car required Adblue. As part of the diesel settlement Audi committed (in writing) to refilling it as necessary with no charge to the customer. It took two days to return a call. When they did Mark Martinez told me it was complimentary only if you had your car serviced there. I called another Audi dealer and they immediately took care of me in a prompt efficient and friendly manner, and with no charge in accordance with the Audi warranty.

They had a customers car for 6 weeks. When car was returned, something was left loose in the suspension. Very dangerous in my opinion. Customers was very very upset. I lost trust in the repair department at this dealership.

I had a wonderful experience with James Jamous! I went to many Audi dealerships to look for my car and ended up going back to James because was very helpful and patient with me. I really appreciated how he worked after hours so I can pick up the car since I work late. As soon as I got my car, he took the time to show me how to set up everything up and what I need to know about my car because technology is so advanced in these newer cars. I highly recommend James because he will do whatever it takes to get the exact car you want and most importantly, he cares and wants us to be 100% satisfied in the end.I also want to acknowledge Craig Mucci. He dealt with all the paperwork for my car and he was very nice and explained all the details in each document smoothly.Thank you again James and Craig for all your help!

Don’t know if it’s cause of Covid sales spike or what but this place is a mess - both the Audi and Porsche side. Seems like they are under staffed, the opposite of pro active when customers come in and they have almost no cars to actually show you / let you sit in

Porsche and Audi dealership! Great customer oriented folks! Very friendly!

I am a creature of habit and usually service my car at Stevens Creek but with the Covid reduced hours they are no longer open on Sat so I bit the bullet and gave Audi Burlingame a try. WOW!!! The scheduling process was a bit annoying but my rep Mark was fabulous. I got there earlier than my scheduled appointment and they took care of me right away. My car was done by end of day and since I get out of work later than their hours Mark let me pick up next day earlier AM that was convenient for me.Definitely will be going back for all of my A3 needs :)

Very nice and clean place . Quick and friendly service.

Purchased a 2020 Q5 from this dealership and the messed up my loan...This has been a big hassle for me. Cost me time and money. Wont be doing business with Audi Burlingame or Rector Motors again.

I have brought my car here always since purchase. My first consultant Ricky was the most professional and responsive. However, I had to switch to a new service consultant which did not meet my expectation. During 2021 Spring, Audi introduced a short video walkthrough by the technician. I welcome that addition!

Great experience working with Jonathan to purchase my Audi. Very friendly and low key sales process. I would recommend making an appointment these days. I have had a few Audis and this dealer also has a great service department.

Awesome dealership experience. Purchased an A4 during COVID with Charles and Mike. Both were helpful and very laid back. No pressure sales, super chill and easy to work with. Sent both mom and dad over to them after I purchased my car. I also just finished my first service at the dealership and it was easy in and out. Got some warranty work done with my advisor Chris and it was a walk in the park. Overall I would rate my experience with Burlingame Audi a 11/10.

Always courteous, timely, and work is completed.

Michael Chang is a great salesman. He will provide your dream car.

Just finished buying a car from here and the entire experience went great.Anthony was very helpful in showing me all of the various options they had available and helped me to settle on the specific car I wanted.He is very much a car guy and so made it easy to talk about plus/minuses of all my choices. He wasnt pushy and had no problem with me stretching the process out over several visits.Everyone else was super helpful and friendly in working through the trade-in, purchase, and finance process; they made it a very stress-free experience even though my situation made it a bit more complex than it should have been.All in all, it was a great experience and will definitely talk to Anthony again for my next purchase.

Bought a CPO Q7 from Jonathan L and I have to say it was by far the best car buying experience I have ever had. He made everything super easy and was a very personable gentleman who took car of everything and made you feel at home. I cannot say enough good things about these people. Please go see the staff at Audi Burlingame for your next vehicle!

Scott has helped my over the years and is the best in the business. Hes always up front with cost, has great communication and knows these cars in and out. I cant recommend him and Audi Burlingame enough.

Purchased an Audi from another used lot, still under factory warranty and brought it to this location for service and inspection. Took care of any issues that I was aware of, as well as any others I wasn’t. Hector was a pleasure to work with throughout the process and was helpful to get me on the road with the confidence to know my car was in great shape!

Bought a used car from Stevens Creek Dealership group and wanted to get extended warranty and service package. Was ignored by their sales team. Made a quick call to Audi of Burlingame and quickly got a response and got the services I needed. Audi of Burlingame game will be taking care of all my Audi needs going forward. If I need a Porsche, they will always be my go to dealership.

This dealer is by far the worst that I have ever seen in my 42 years of life. There is no accountability and respect to customer. I would highly suggest one to avoid this dealer. I had to interact with this crew of unprofessional beings as I was in love with this second hand RS3 they had. I decided to buy this beautiful RS3 but it was the most painful experience by far. Please avoid this terrible group of beings. I had to select one star but as you are reading this review of course you know this is minus 1 star worth of place.

The best Audi service department in the Bay Area.Had to take our 2013 A4 in for service bulletin recall fixes so I could renew the registration. Only had one day to do it and Audi Burlingame took me first thing in the morning. Audi Stevens Creek in contrast told me to wait 4 weeks and that it wasnt a big deal.The staff was very cordial, friendly and helpful. Joe the service manager was knowledgeable and very accommodating of my concerns. The actual shop area was immaculate and clean and looked more like a sci-fi movie than a traditional garage, haha. Waiting area could have more variety of beverages but not a big deal. They had me in and out down to the minute of what they told me. Amazing. Was a very pleasant experience.

Howard took great care of me as soon as I arrived at the dealership. I had one specific Audi in mind from their website and there was no pressure from Howard to persuade me into purchasing a more expensive vehicle. Quality service from him and Mariah!

Stopped by today without an appointment (Oops!). These guys went well above and beyond for me. Such a huge contrast from the dealership I just came from to turn my lease back in. I felt bad for stopping by because they were BUSY, but they insisted that I stick around. All their sales reps had clients, but that didnt stop Allen from helping me. He was very welcoming, yet stern that I dropped the ball by not making an appointment lol I deserved it though. Anyways, a fleet manager ended up helping me and he couldnt have been more friendly and knowledgeable! Such a great experience. Unfortunately, the car I was interested in didnt have all the features I was looking for, but I definitely will be back if one shows up! Great job guys!!!!

Incredibly poor, unprofessional, low quality service. Had my 2015 Audi there for almost a full month! Went back and forth trying to figure out the problem. They could not figure out what was wrong. The unknowledgeable technician was not able to properly fix the car, could not even determine the reason for the malfunction nor communicate the issue (to the customer.) Unfortunately, as noted initially, the quality of the car service as well as the customer service are both embarrassingly low. I would strongly recommend you avoid this place. Not a huge issue but worth mentioning, the car was dirtier when it was picked up than when it was dropped off.

The repair service took much longer then expected, or told. There was something wrong with the AC causing a short with the radio.. told it takes a few hours.. ended up taking 3 days! HUGE difference. they fixed it, yes, but come on!

We were looking to replace our 2013 Cayenne Turbo and called to set up a test drive on a RS Q8. I spoke to Randy on the phone who was very condescending and told me “we don’t just test drive for the fun of it”. We are serious buyers but have never owned an Audi and would not be spending 130k without driving the car. We drove the new cayenne turbo yesterday with no issues or pressure to buy at Sonnen Porsche. We will be taking our business elsewhere.

Very disappointed!!!!! They got us to trade in our car with a Q8 and told us everything was done. Later, we learned that they were not honest and transparent with us, they changed something in the back, and now are forcing us to pay for the extra mileage of the old car!!!! We had done multiple trade-in cars with them in the past, and in all cases after agreeing on the price, we had no more obligation on the old car (like in all trade-in scenarios in other dealers). But this time, it seems that due to management change or something else they would try to trick the customer to sign a deal and not be transparent about their plans/agenda, and then later on, force the customer to pay more (to gain a couple of more thousands for themselves). Be very careful & cautious if you are doing a deal with Audi Burlingame Dealership these days!!!! It seems that all has changed in that dealership!!! We are planning to push back based on the agreement weve signed, but all the time and energy we have to spend on the case is so frustrating and not necessary if transparency was in place!!!!

Good place to buy Porsche. Very friendly staffs and fast services.

My wife and I didnt buy a car here but the service from Patrick and Alison was excellent. They were extremely friendly and spent a lot of time answering our questions about the various cars we were looking at. If we buy another car in the future, well definitely be back!

Big showroom, great atmosphere. Easy to buy a car. Great sales associate, no pressure.

Been doing service here for three years and I have to say they deteriorate faster than I thought.. I had to wait almost an hour today just to pick up my car from service. After 45 min waiting outside i was only told that they are washing my car... which has been at the service center for three days. I am clearly on the bottom of their client priority list. Here at Audi Burlingame, they rank you by the money you have and what car you drive. Porche got the priority. I also was never able to get a loaners car here. Go to Palo Alto or Stevens Creek! Avoid this place!

Definitely a better dealership experience I talked to Lou Velasquez and was very honest and helpful when looking

Took my Audi in due to unexpected warnings on the dash. Diagnosed while I waited, but had to leave it due to part on backorder. Provided a loaner A3, which is a decent car. Everyone was polite and attentive, great service.. of course I bought my S5 there new, so its expected but not all dealerships act like you expect.I recommend them.

I had a dead battery downtown San Francisco in my Audi A3, and after getting roadside assistance to jump my battery, I stopped at Burlingame Audi. Every part of the experience was pleasant, professional, courteous, helpful and efficient. They diagnosed the problem, fixed my car, and I was on my way in an hour. If every dealership did business this way it would change the reputation of the dealership experience. Great job!!

The best costumer auto service in town ...all this guys are so professional the waiting lounge is the best

Recently took the family cars to Audi Palo Alto where service advisors never return phone calls and simply slow service times and bad customer service. Brought the cars to Burlingame were customer service is key with constant updates on your car and very helpful staff.

Purchased 2019 Audi Q5 Certified Car from this dealership. Had a very bad experience with this dealership. Driven 120 miles to look at the car, the car i have seen looks good with minor scratches, it has trunk cover and Roof Rack and the sales person has told me that he would buff the scratches before delivery and you will be having trunk cover and Roof Rack also. Everything went well at that time and i took the purchase order.After 5 days, i have arrived to the dealership with the check and asked the sales person i want to see the car again. He told that some work is going on before the pre-delivery. So we waited for 4 to 5 hrs, all the paperwork was done and they drove the car front door curb side. Its almost dark outside and i have noticed a lot of scratches than it used to be before. Also there is some thing white coloured stains was there on the mirror. I asked the sales person, this is not the same car you showed me before and it also has a lot of scratches than before. i asked him to buff the scratches now. A small dent also there and this was noticed after going home. He was rushing that theyre closing and they cant do anything now. I spoke to the sales person and said i dont want this car until unless these scratches were fixed and thats what he promised when i came to see the car. They took the car inside, did some work on the scratches and they brought it back to me. They did buff one scratch and they left the other scratches as it is. The white liquid/water while removing the scratches is also over the car. They didnt even clean/wipe it off.Then i have noticed there is no trunk cover and Roof Rack. Again i asked the sales person where is trunk cover and Roof Rack. He came and looked in the trunk and its not there. He went inside to grab one and then they dont have trunk covers and Roof Racks now. He said that it should be back somewhere, we are almost closing and we will send it to you personally/by mail(as i live 120miles away) or you can pick it up.So, I dont have any choice and took the car assuming at least he will send the trunk cover and roof rack. After going home, i saw those whites scratches in the morning and it was a bad waxing job that has done to the car and its everywhere in the corners. I just gave it to a hand wash and they cleaned the car very nice and those white patches were gone. It cost me $120, infact it has to be done properly by delership before deliveryAfter few days i emailed the sales person regarding Roof Rack and Trunk Cover and he replied back that...Hi Xxxxx,Let’s work something out on this. You’re going to be receiving a survey in the next few days or so regarding your experience here. If you give me a perfect score, I’ll personally pay for a trunk cover for you.Let me know....I replied back that--- I don’t want anything paid from your pocket dude.Let me know when you can bring in or we can pick it up if possible.After that he didnt send me any Survey link till now and never heard back from him. He might thought i would give him a low score.Never make any fake promises that you cant do. Treat the customer same as if theyre buying used or a new car. This was worst experience i ever had...

Thank you Amy and Sal for making my purchase so easy and fast. Plus I had great fun.

Only nice to those who buy the car immediately. I emailed after 3 days for the car I want. Completely no response. Maybe their business is too good they dont care about customers who will need time to think about

I love the attentive staff and the great selection of pre-owned Audis !

Had to wait to even look at a car, not too bad if it was not for an hour wait. Made me nervous about service department, wondered how serious they took their jobs. The last sales person was nice, just not brought up to speed after the sales agent we were working with passed us off to her so they could take an appointment. I choose to buy elsewhere.

Initially, good experience with my Q7 acquisition (excited about getting a new car); however the salesman did not take the time necessary to explain the operation of the vehicle, their business office did not return calls for a month in regard to $4000 owed to me for my trade-in equity.Poor communication, horrible process and lack of integrity gets them 1 star.

I just had my R8 worked on by the techs at European Collision Center in SF. Not only did they do a GREAT job on my car but they far exceeded my expectations. Ludwig the owner was one of the nicest and down to earth gentleman I have come across in business. I would give him 10 stars if I could. I will refer any and all business his way. Thanks again for all your help. You guys are the best !!!

Amazing dealership. recently purchases a 2012 Audi A5 and Sam Sivan (sales) took take of me like no other. I even returned for some follow up touch up and he accommodated my needs again, even after purchase. Overall very pleased with their professionalism and their Sales staff. Would definitely recommend this place to my friends and family.

Service is BRILLIANT! Prefer them over any Audi dealer. Specially the service manager Christopher Yip. He just makes everything so smooooth. Highly recommend this place

I bring my car here for service and repairs. Its a high-end dealership, naturally, and you get what you pay for. They have good expertise on the brands they service.

Easy to shop here. The salesmen know their cars, are patient, and just want you to be happy with your purchase. I found a great deal on a certified used A4 here and was very happy with the price.

Recently purchased 2017 A4 Audi Allraod through sales manager Mike Kim. Mike provides very good service from search what I want, secure the car, inform the car arrival status, test drive, and after sale service. There is no push for the purchase. Mike answers most car question we have and very polite. Great experiences.

Cant recommend these guys. They did an 85,000 mile vehicle maintenance on my Audi and said i had to replace my brake pads. Went to another mechanic who I value and they took the brake pads and showed that i had more than 50% on them. Im sure theyll do good work but they wont be honest in telling you what needs to be done and what can be held off to a later date.

Ive been servicing my A7 at this dealership for 1.5 years. Ive visited them probably 4 times by now. Ive only dealt with George Demar. I am very happy with the service quality and the turn around time. He is a one stop advisor for me. Highly recommend him!

Impressive inventory and friendly services. Salesman Dom is professional and patient. Price is good. Thanks Dom!

The best Audi dealership near San Francisco

Great service; great people.

Excellent service from representatives who take care of my car.

Efficient, service-minded and friendly staff. Great experience!

I bought my wife a Q5 TDI over the weekend. The sales team (Sal Martin) is extremely knowledgeable and helpful, and provided us excellent communication as to when the car we wanted would be in inventory and ready to go. Also, the transaction was handled without pointless haggling, they came up in with the right and fair price and we were able to shake hands on the deal in minutes and be out the door in less than an hour.As a note, we also have a 2010 AUDI that has been serviced at Rector since new, and the service department (George) is excellent, and that is a big selling point for us.

The staff here are woefully disorganized. While signing the paperwork, the individual helping me forgot to put the actual APR into the financing program so he spent the first 20 minutes misquoting me a monthly payment. Then, he misprinted several other documents so those had to be shredded, reprinted, and resigned. Additionally, the salesperson seems to have erroneously documented me as a different customer because I have received repeated emails from her about how well Im enjoying my new 2018 Q3. I purchased a pre-owned A3. I can only imagine what the Q3 owner must be thinking with the lack of follow-up, but thats not my problem. And to top it all off, it turns out that there is a remaining document that I was supposed to sign, that I was not given to sign. As a result, I have been hounded to the point of harassment to come by and sign some document that your offices failed to present to me. Im not even going to consider the regulatory ramifications your dealership could face over this, as Im more focused on how irritating, embarrassing, and totally unimpressive it has been to deal with this. I absolutely adore my new car, but I am disappointed with my purchase experience. I will, however, give unparalleled high marks to the team you outsource to for your auto detailing. They do terrific work, and Id love to have them do my car again following a few (much enjoyed) road trips if you happen to have their information to pass along. Im giving this 3 stars because I love my car and I believe the service department to be of high quality.

I had a horrible experience while buying a Audi Q7 from Burlingame Audi and Porsche. The whole process was painful and frustrating.- Getting a reply on my inquiry was like pulling teeth. My emails were unanswered and phone calls were never returned.- After paying the 1000$ deposit, I never got a receipt, acknowledgement, status update - however the money was promptly charged to my card. I was left hanging for over 2 week and did not know what the status was.- Even after a written agreement on the final price, I was told that I needed to pay 2000$ more because Jason Chan (sales person) made a calculation mistake. This was really poor. I did not expect such cheap tactics from Audi dealership. I had made plans to get the car and ended up paying 1000$ more than the written agreed price.My overall experience was really frustrating and the worst in several car buying experiences from BMW and Honda. All this, when I was paying cash down and not needing a test drive. I get better customer service while buying a sandwich, not a 70K+ down payment purchase.I will make sure anyone who is considering buying a Audi or Porsche stays away from Burlingame Audi and Porshe Dealership. This kind of behavior in the internet age will eventually lead to the downfall of such dealerships.

I didnt really speak w/sales, I was in the service area. Service at this dealership is always great, they are very consistent.

Quick service. Joe, the service manager was very professional and helpful

If youre looking to buy an Audi, look no further. Go to Rector Audi and ask for Doug Zawacki. Ive dealt with many car salespeople in my life, and working with Doug has been the best experience one can hope for.I just bought my 2014 Audi A4 S-Line, which is the 3rd Audi weve bought through Doug. Obviously, we had a great experience working with Doug the last 2 times which led us to working with him this 3rd time!Doug is friendly, responsive and NEVER pushy. Before I bought my 1st Audi, I was originally not in the market for an Audi. I was considering a Lexus, Benz or BMW. My boyfriend at the time (now husband) convinced me to test drive Audi. With Dougs expertise in what Audi vs. the other cars offered (i.e. capabilities, pricing, etc), I quickly became an Audi fan.

Horrible service department. No response to calls to reach your service partner. Customer for 7 years but apparently its impossible to even call back after multiple voice messages. And why is it always voice message, you ask ? Its because they are that busy.

I knew what I wanted. Scot was friendly and efficient. Had a new car within 3 hours of walking in.

BEWARE AUDI BURLINGAME SERVICE WILL INVALIDATE YOUR NEW CAR WARRANTY AND NOT TELL YOU WHY!!!!!I took my RS5 in that sprung a water leak after only 3.5Kmi. I pointed out that the brakes had an overheating issue. After a supposed brake inspection (inspection report didn’t list half the issues) Mark Martinez said I was to talk directly to Audi as he didn’t want to discuss the issue with me. I contacted Audi who said they only want to discuss with Mark, and from that discussion they won’t honor the warranty on a $105K car with 3.5Kmi. Neither Mark nor Audi will tell me why the car is not covered, let alone provide how they came to such a determination. I asked about the status of the rest my 8 year extended warranty, and Mark indicated that it was whatever “he couldn’t prove was my fault” and that the water leak would be covered “this time”. Audi won’t reply to the warranty question and now I need to file with BBB Auto Line to start a case to get the status of my warranty. I have wasted countless hours of my time, and get no response no matter who I contact at Burlingame or Audi corporate. So buyer and service seeker beware of losing your warranty on a new car based on the whims of the local service manager. I have never encountered such lack of customer care and respect with any of the new cars I have purchased over the last 25 years. I will never buy another Audi/VW product and I will stay very clear of any Rector Motor run business.

Nice showroom, but the prices are too high on all models comparing to other dealers

Nice audi dealership

Audi of Burlingame, great dealership and service center. Location is an added bonus.

I have been working with George on the service side of Audi for years and his customer service has always been top notch and he definitely goes the extra mile to make sure things are as easy as possible

Service department is reliable. I take my Q5 here for service, and a couple times for emergency fixes. Great and efficient each time.The sales department is pretty good, but stick with the salespeople who have experience. We had one woman who was clueless. The finance department is perhaps the worst of the bunch. Come pre-approved and be ready to walk away if they are rude, and they will be rude.

Thanks Carlos! Your the best man. Only 5 starts not describe your service. Thanks a lot!!!!!!!!!

Nice dealership. Personnel is friendly and attentive . Service advisors are professional and helpful.

Always get excellent professionals service here and very friendly...

This is mainly for the greedy service department. After owning a Lexus for the past 10 years, Ive come to expect a certain level of customer service from luxury dealerships... Unfortunately my experience at two Audi dealerships (SF and Burlingame) has proven that its not the case with the Audi brand.I originally visited the service department asking about the annoying inspection light that comes on at 10k miles. I had already done the necessary 10k service and just needed the light to be reset which Audi locks to prevent other shops from resetting it. They told me it costs $250+. Its just a device that hooks up to the OBD port and takes a minute to push a button to reset. I didnt expect to get it done for free but $250?!!A week later, I needed a windshield replacement and since insurance was paying and I wanted OEM glass I came in to have it replaced. $1200 for the replacement (which if you know anything about auto glass, youd know is a 300%+ markup!) Thinking spending $1200 would give me a chance to ask for the inspection light to be reset, I asked again and was told the same thing.Pro-tip: You can reset the light by buying a $10 OBD adapter and using free apps like Carista. There, saved $200+.A week later, the insurance company wanted a paid invoice for payment and I called to get it. After multiple attempts to get someone from service on the line, I left a voicemail. Someone finally called me back 5 minutes before their closing time and left a vmail, by the time I could return their call they had already closed. I never got a response back and had to figure out another way to show proof of payment.Im starting to think Audi dealers wont give a damn about you unless you spend $100k on a car and even more on service. One thing I know for sure is that my next car wont be Audi.

Great place, and best in the bay area bar none.

Nice clean place, modern design, r8 inside that you can start if they forgot keys

Great service!!

Went to Audi Burlingame just for enquiry and bought a Audi Q3 the same day just like that. I was really amazed by the way they received the customers. Sales representative Sam Sivan helped me choosing the right car for me. He also helped me clear all my doubts about the purchase. Finance manager Alex did a excellent job in explaining how everything works in terms of payments. The facility is excellent and the service is exceptional. I already decided where I am going to buy my next car, And it is ofcourse Audi Burlingame.

Great service and accommodation to my time schedule.

Awesome service and good car buying experience.

Had my car serviced. Very nice people and place for Audis and Porsches.

Audi dealership with decent service department and sales people who mostly know their cars. Better than many others but subject to ridiculous Audi MSRP ideas.

They were very attentive and took care of me.

These guys are top notch in the service department! I cannot speak for sales, but the service techs will take care of you and your ride!

The best experience top of the line costumer service.

Rogar is super cool！The best service experience ever!

Beautiful renovated dealership with nice, professional staff. //jp

Sales process, takes hours, guess they like to wear you down

Great service from the service department at this location. Loaners almost guaranteed in the morning.

The service depart is run by a bunch of thugs. I took the car for a parking brake issue. When I got the car back the MMI was not working - which means no radio, nav or features that are controlled by the screen. The tech and the service advisor (George Demar) refused to acknowledge the issue. The car was working perfectly when I had given them the car. Even escalating to the gm here had no impact. I took the car back - self diagnosed the issue and fortunately it was a simple fix - a 5 amp communication fuse was blown out. The vag scan clearly indicated the error was thrown when the car was in their possession.Even the parking brake work was done very shoddily- the parking brake error came back after 13 months (apparently their warranty is only for 12 months). When I looked at the harness that was replaced they had not even soldered the connection - the wires were simply crimped; no wonder they came out when I went over a bump. Paul Madina, the service manager is extremely rude. Ill stay way from this dealership at all costs. In fact I was in the market for a 911 a couple of months ago and obviously rector did not get my business.

Very courteous and pretty trendy.

Great service and customer relations.

Very good sales and service teams

Excellent service

Came to test drive, left with a new car. Receptionist was terribly rude, but the rest of the staff was great.