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Burlingame Ace Hardware
235 Park Rd, Burlingame, CA 94010, United States
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Burlingame Ace Hardware
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Fr
Review №1

Im really excited at first to shop at this store because small hardware stores have a place in my heart from my childhood however once I got in the store I found the staff to be incredibly judgmental rude very open about following me around the store like I was a thief the thinner Russian Lady grabbed my items out of my bag and yelled at me for putting them in for what reason Im not sure I spent over $100 at this place and I was treated like garbage Im actually considering just returning everything and buying it at a different store I love supporting family owned businesses but this was ridiculous and insulting and to be honest my feelings were hurt a little bit

St
Review №2

Great hardware store gal that works there no where everything is steers you in the right direction

JL
Review №3

Friendly staff, clean store easy parking and very easy to find.

Ja
Review №4

Its small but they always have what I need and the staff is very helpful!

A
Review №5

The ladies were helpful helping to find the products needed for our client. Thanks!

An
Review №6

Small, but impressively well stocked. Staff was very helpful.

Ch
Review №7

Ace hardware has wood, wall, and floor supplies. Great hardwelare store, great staff

Ru
Review №8

Great! They have so much!

Da
Review №9

This place has everything I needed! From clothing dye to a shower squeegee. I much rather support local shops than amazon! Oddly enough I love the smell of hardware stores.

vi
Review №10

Actually first time ever being in that store in that location the owner and the workers are extremely friendly found what I needed right away with their kind help definitely recommend checking out this. Out

Ro
Review №11

Its great to be able to go to a place locally that carries on the tradition of a classic hardware store - a complete selection and knowledgeable assistance.

jo
Review №12

They were friendly & had the plumbing pipes I needed to finish my project.

Ge
Review №13

Superb services!! This hardware shop totally rocks!! The got my color match right. The attendants are very helpful, knowledgeable and competent in their services.

Er
Review №14

Crowded and understaffed. A sign of the times. They really tried, but 😜😭

Br
Review №15

Ive only shopped their once, so I cant speak to their inventory, but I can tell about their service. Both of the men working there were so helpful and made suggestion which actually helped me save money. Such a pleasant surprise from what you get shopping at Home Depot!

Da
Review №16

I shop here all the time. Friendly staff, knowledgeable, and helpful. After a long remodel - there were times I was there almost every day. For a small location, they always surprise me with their inventory of even rare items. Particularly appreciate their no-questions-asked return policy.

sh
Review №17

Horrible service. The lady at the front wouldn’t take our digital coupon for Black Friday and insisted it had to be printed out which was not a requirement, clearly listed on the coupon. She started yelling at us unnecessarily while a long line of people waited.

Mi
Review №18

The worst..No service two ladies working no help for me and other customers same complaints..There are 2 Ace in same general area next time i will patronize the other. Didnt have my glasses on and checkout lady was laughing because of my disorientation. Zero Stars if possible

Th
Review №19

Bought Balloons for cheap! 😭

Om
Review №20

Very dishonest store. They don’t list their prices correctly and then ring higher prices when you are trying to check out. They make keys for sensible prices however

Vi
Review №21

Great selection of immediate need/want stuff with lots of nice housewares, cleaning supplies etc. Always nice people working there. A fantastic alternative to the big box guys.

Ja
Review №22

Quick fast service. Customer service awesome. Took me to the item i was looking for explained the difference in others like it, all in all great service.Thanks

Si
Review №23

The staff was friendly and helpful. Its a really huge store and you can find most needs here.

Ro
Review №24

Excellent neighborhood hardware store with a super staff.

To
Review №25

If you live in the neighborhood, or just need some common item its ok. Very small and limited inventory.

Le
Review №26

Its a small neighborhood store but has everything I needed!

Ki
Review №27

Very rude staff. I called them to ask if they duplicate particular key Ive. They didnt even listen to me and said i need to see it in person and cut the call.

fe
Review №28

Convenient but I bought a yellow plastic 18inch hair snake for a clogged bathroom sink.Its not long enough to reach past the trap and grab the hair clog.Also tried Drano Gel Max and 12 BIO enzyme sticks.A plumber told me to use a plunger but that didnt work.I also bought a small thin 20ft metal snake from Home Depot that was too stiff to bend through the trap.Want to try the Black bottle stuff next...Another plumber says to scoop out as much water as you can from the bathroom sink.Then buy a liter of cola and pour it in and let sit for a day!

Wi
Review №29

Love a great local hardware store! They have everything you need and things you didn’t know you need. Spend a few minutes with a helpful sales rep, or spend more time and explore!

An
Review №30

The owner/store clerk was so rude, ignoring and then yelling at customers. She was agitated and unpleasant, like the customers were bothering her I was yelled at just for asking her to help me find where the spray paint was.WOW, how do they stay in business? Other customers were offended as well. DEFINITELY NOT GOING BACK.

sa
Review №31

Talk about above and beyond service. I made a purchase about 5months ago with my corporate card. Lost the receipt. I took a chance and called they help me locate the receipt and sent it to me. Not only where they helpfull and provided me with great service that day but Today they saved my job.

Ed
Review №32

Great little store. I have found everything so far.. just moved here and its nice to have a local hardware store..

Ko
Review №33

Good

Ja
Review №34

Nice Mom and Pop shop. They arent too talkative, but very helpful.

Ma
Review №35

Good service all well organized

Tr
Review №36

Thanks had what we needed great customer service.

Ke
Review №37

Wide selection, good prices

Ro
Review №38

They are wonderful people and you ask and theyll definetely have what you need

Jo
Review №39

A little pricey, but theyve got a little bit of everything. Nice to shop local and not in a big box store.

ch
Review №40

Customer service VERY professional (clerks first namestarts with A)

Sa
Review №41

No more so good

Ro
Review №42

Several years ago I came here to get a plumbing fitting. I was in a hurry and came across as rude to the salesperson trying to help me. I returned later that day, for another reason, but first stopped at a florist store for an apologetic arrangement of flowers for that salesperson.

We
Review №43

Small hardware/home improvement store with an amazing selection of products

os
Review №44

Very friendly and helpful staff

Re
Review №45

They almost always have what Im looking for, saving me a drive to HD. Staff is friendly enough and VERY helpful. If you call ahead they will check availability for you.

ma
Review №46

Provided me the best service of all the Ace Hardwares I have ever gone to.

El
Review №47

Great and easy to get processed very user friendly staff.

Pa
Review №48

Friendly, knowledgable staff

Bu
Review №49

I wanted to help a local business but Ive got my lesson. What is the point of going to a small hardware store with limited products, noncompetitive prices, and rude employees? There is none!!!

Sh
Review №50

A nice locally owned place.

Ji
Review №51

Great staff and selection

Mi
Review №52

Great place.

Wh
Review №53

L love walking around the store and feeling like family.

Ry
Review №54

Had what I needed. Usually does.

La
Review №55

Terrible customer service. Never coming back.

Ca
Review №56

Very helpful employees

Ja
Review №57

They know exactly where everything is!

Da
Review №58

They dont do phone sales!:(

Jo
Review №59

Lousy service

Co
Review №60

Abysmal customer service. Dont expect any help from the staff.

Ha
Review №61

My Local Hardware Store.

Vi
Review №62

Helpful staff

Da
Review №63

Staff is awesome

ju
Review №64

Convetional

mi
Review №65

Everything here

Li
Review №66

Helpful.......

Information
39 Photos
66 Comments
4.3 Rating
  • Address:235 Park Rd, Burlingame, CA 94010, United States
  • Site:http://menlohardware.com/
  • Phone:+1 650-340-1818
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:8:30AM–7PM
  • Tuesday:8:30AM–7PM
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–7PM
  • Friday:9AM–6PM
  • Saturday:9AM–5PM
  • Sunday:8:30AM–7PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
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