Was a great place to go to for years... Now they try to recommend unneeded stuff for replacement. Still the cheapest oil change in town! so they are still my go to place!

They have worked on my Truck Ole Yelr multiply times, from complete rebuild of front end, changing out u-joints and other things, have always been fair with price and excellent at mechanics and customer service. I highly recommend a call before hand, and or schedule a time.

Pleasant and got the job done-had to wait but once they got to me-it was very quick service.

I had my car serviced at the Precision Auto Tune in Burlington on 2304 S Church St on September 30th. The service was to fix my rear wheel bearing on my rear passenger side. I was called to be made aware that they would need gear oil and an axle seal. I made them aware that I would just pick up the parts and bring it up there. Upon arriving at Precision Auto Tune the manager had an attitude when bringing in the parts. After being told my car was fixed hours later, I paid $178.95. I asked if there was any noise and he made me aware they had driven the car and there was no noise. Once I left and began to drive I started to hear noise and gave Precision a call back to make them aware I was still hearing noise coming from my rear wheel. I was then told to bring it on Monday. I brought my car up there Monday, October 4th at 8:30 pm and my car was not serviced until 11:30pm and they pulled it out ten minutes later. I asked the manager if they took any of the calipers, rotor or brakes off and he told me they didnt. I made him aware they had to when fixing the current issue I had serviced and he continued to say they did not. I was then told that the reason the noise was there was due to faulty parts and that rotors and pads were moving within the caliper. Would need to replace both to make sure the problem is gone. My brake rotors, calipers and brakes were basically brand new. So I left knowing that I had been lied to on how my car was serviced and having sat there three hours. On Tuesday, October 5th I took my car to get an inspection done at Thomas Tire and was told that my backing plate had been put on backwards. They proceeded to tell me to call Precision Auto tune and I was then told by the manager at the location on 2304 S Church St that I would be reimbursed. I have a video showing that the backing plate had to be put back on the right way. Once getting the service completed there, I headed back to Precision Auto Tune and was not reimbursed and the manager continued to say that they never had to take the part off my car after being told by Ford and Thomas Tire that they had to remove the plate to fix my wheel bearing. With the backing plate not being turned correctly is the reason there was a huge gap between the backing plate and my caliper.Due to my car not being serviced correctly, safety issues, time and not having great customer service provided by the manager at the 2304 S Church Street location in Burlington, NC I would like to get this issue resolved.

HORRIBLE SerVICE. They were supposed to check my car for problems and do an inspection i left my car there for 3 hours and they did nothing..then my husband got an inspection they failed him for window tint. Charged him $23 and never gave him a fail paper! Im reportong them to consumer affaurs. If i could give a -1 star I sure would!!

Arrived very shortly after calling and speaking with someone, only to be completely ignored when I got there. No one in the office, everyone was in the shop with no apparent work happening. After a few minutes, a guy looks through the sliding window at me, only to retreat to the shop with the others. Waited a little longer and still nothing. No hey, how can I help, be right with you, etc. So, just for that I give it one star. The may be great mechanics, but Ill never know now.

Manager was super nice and helpful. Only a 4 star since it took much longer than I expected. Two vehicles ahead of me getting oil changed and it took close to 2 hours.

I used to be very happy with the service. However, we recently had serious issues with our vehicle after a repair. We got a second opinion from a nearby dealership who said the problem could only have happened because of something that the Precision tech did. My wife and I spoke with the manager who insisted they were not responsible. Im sad to say that well take our business elsewhere.

The technician serving vehicle was unhappy and rude. The joung man at the counter was nice. So sorry the technician was having a bad day

I had the worst customer service experience ever in my life there. The manager was rude and unprofessional. One of the technicians broke my door handle. The manager tells me well it has 30 day tags on it so we dont know your car like that. What? The tags dont matter or if you know the car. You are to service people cars and not break it. To try to blame me was not going to work. Dont go there!!!!!

Very knowledgeable, great service and friendly. They offer a variety of car services. Would recommend them to anyone in need of thorough car service.

They are awesome. They work hard and they do a great job.

I have been a customer for years. The front desk staff is always pleasant and helpful. Pricing is good. Service recommendations are honest. I definitely will continue to be a faithful customer.

The servicing of the car was wonderful! The fact that the receptionist (Avery) acted as if we were invisible and said “oh I forgot y’all were here” was unprofessional and unacceptable! How do you forget a paying customer sitting right in front of your face!?

Very professional, prompt and friendly. Prices very reasonable and no pressure for additional services.

Oil change in less than 45 minutes in and out. Cashier was very nice and the place was clean

From my phone call and scheduling, Avery was awesome, professional and courteous. My truck was serviced and ready when promised.

Was told my Jeep has issues that was 100% known it did not have including rear brake cylinder leaking, my shocks in the rear were bad and the issue is it has leaf springs. Extremely incorrect spelling on the check list also told the same on my Honda will not be returning due to dishonestly

Great customer service! Quick and efficient.

Always excellent service.Avery and Red give excellent top-notch service.They are very trustworthy and honest.

Good prices for oil change but other than that everything else is too expensive for repairs and also every time we go we get different feedback for different things wrong with the car.

Great place they took care of my car and my needs thank you guys

They were polite, informed and time effective,really was a pleasant experience

Rusty is always an amazing help! He explained everything I need to know about the car I brought up there.

Extremely friendly staff. I really felt like a valued customer even though I was a first time customer. the prices were reasonable and competitive compared to similar businesses. fast service; the shop was pretty crowded and I was surprised at how quickly my service was completed. Precision Tune Auto Care is my new go-to spot for all of my automotive needs!

The staff was Awesome they talk to me about what I need to bring my car up to standards. They work in a timely fashion and keep me update on their schedule and alerted when it time to come pick it. They was very pleasant and Josh my Mechanic made me feel safe again in my car. I know he skillfully fixed my car..So grateful for Prescion Tune Auto Care. The Guy at the Desk is wonderful and very caring as well. Im a Prescion Tune customer for sure.

Jack was very helpful and honest. He also gave me a great tip about my headlights!

Quick service and friendly staff!

Great place very trustworthy. Jack went above and beyond to help me.

I went for a wheel alignment and asked them to check my brakes. They told me my brakes were brand new. A couple of weeks later my rotors are bad. Why lie? If you didn’t want to check them then you should have just said so. I was going to have you do my brakes but I guess you didn’t want my money.

I didnt feel like they was taken advantage because I was a woman. They were very helpful. I will go back.

The customer service at Precision is top notch! Danny is awesome and cares for his customers. First time customer but I will remain with Precision for my auto needs!

Would like to say i had a great experience.. an i would like to say that jack the manager has incredible patience with his customers even the hard headed crazy ones lol..

Went in for a oil change on appointment, waited, finally they take my car back, but of course they end up calling me back to look at my car midway through, they mentioned my oil pan leaking, i’m no expert on cars but i instantly thought about checking where my car was parked last night ( no trace of oil at all ) so i tell the manager Jack B. he insisted it had to have been done previously, first it was could’ve been months ago, then weeks ago, then even last night! so after showing him the picture he was obviously puzzled because now what he was saying was not adding up, so i also had my spark plugs done yesterday, the mechanic said there were NO TRACES OF OIL LEAKING AT ALL! NOW i’m highly irritated, so i called back to let jack know his employee obviously had something to do with whatever is now wrong with my vehicle! FIRST & LAST TIME CUSTOMER ! TERRIBLE EXPERIENCE! I DONT recommend anybody to go there!

Services ok. They just take too long to get you in and out. I only go here for oil changes.

Was quoted a price at 1.4 hours labor. The work took 40 minutes. I was still charged for 1.4 hours labor. If this is industry standard then so be it.They do good work and are fast and friendly. Prices seem to be reasonable.

Not keep their words with time and not friendly at all cuz we wait 1 and half hours that they said about 45 min...keep word?

No good service my brakes are still giving me problems

Very professional. Quick and very thorough. Best group of people and affordable.

Dropped my car off in the morning and they had it all day and did nothing

Great prices, honest people.

Was there today 10/21/19. They took care of me and were very kind to everyone in the shop. They provide excellent work, quick service, and are staffed with a team of apt professionals. Their manager Brent was awesome, funny, and extremely on task. I will definitely be back and would recommend this team at Precision Tune Auto Care to anyone in the Burlington NC Area.

To expensive and way to slow

Great customer service! Reasonably priced. Brent was caring and conscientious. Very professional shop. Thanks for being there when we needed you! Tim D

This place is awesome! The staff is friendly and knowledgeable. They are also very efficient and reasonably priced. I appreciate their honesty as well! They are my go to! If you are having car trouble less you should see my guys at Precision.

Like usual had a great experience with the boys at precision Tune Auto Care. Matt and his boy did a superior job. On Both state inspection and a premium Oil Change. I had very little wait time. The place got pretty busy while I was there. But both Matt and assistant gave all the came a estimated time of there work being done. As we waited he checked in the lobby and gave updated to people waiting. Also they organized everything so they would have a no problems for on coming customers. Again thanks again for the great service experience.

Jack and Red went above and beyond to help me get my car on the road.Jack and Red will always be my go to for my car😊

I go here with each car when I buy them to get them to check everything on them. They are very knowledgeable and fast and friendly!

This place is great. My brakes were grinding and they assessed the problem and fixed it immediately. They were friendly, professional, owner explained everything to me in detail and was able to inform me about future fixes that will need to be done. Excellent service! Now, my car is running smoothly thanks to them :) Thank you Precision Tune :)

My experience thanks to Matt at Precision Tune Auto Care was great, he is a great mechanic but most of all he is a peoples person and helps his customers. I have came in here for several different things and each time I receive the same great customer service. Matt is the best. Keep up the awesome work Precision Tune Auto Care. I fully recommend this place to anyone. Thanks for all you do!

Matt at Precision Tune is so wonderful! As a female, Im definitely not exactly a car person...but he really takes the time to explain every little detail in a language I can understand. Plus, I feel like I can really trust those guys which means a lot to me. I will always take my car there! Thanks guys.

Precision Tune has always made me feel welcomed when I enter the door with their friendly services. They are honest and always promoting the best deals ( their coupons are helpful and awesome). You will learn a thing or two after their explanations of making the right choices for your vehicle. They always keep me coming back for routine services!..#PrecisionTunerocks

I choose Precision Auto Tune in Burlington every time when it comes to anything with my car. I am a female and I do not have male family in the area to help with car troubles; however, the guys at Precision have always taken care of me every time I walk in the door. They always go through every detail and affordable option when it comes to my car. I would recommend them to any and everyone for the exceptional service they provide.

Great service great people fast and friendly. Had an oil leak fixed and they didnt properly put a hose back which caused my check engine light to come on. I looked under the hood found the problem and reattached the hose were it belonged. Great for oil changes not sure about other repairs.

Very pleasant to work with. They were able to do a big repair on my car on a Saturday within a few hours even having to have a part delivered.

Matt is most awesome person to work with. I was scammed by another place he got me right in took care all my needs in very timely matter and I will never take my car anywhere else again. Matt made a customer for life. And I will spread the word to all family and friends.

This place is amazing!Great prices and great care.I brought my wifes car and my car here in the middle of a Saturday morning when they are most busy and they still had time to give excellent customer service and call me when everything was finished.Special thank you to the manager Matt this guy gets stuff done!

Professional courteous cared about my time and my vehicle.

Matt gives the best quality service and more that you could ask for from an experienced mechanic. I have been getting my car serviced with Precision for over two years and they have always been polite and honest. Just recently I had car issues and he worked with me and was very empathetic with my situation. My caliber was broken and he offered extra services that he could have charged me for but he didnt. I appreciate the common decency and respect he showed me not just as a customer but as a human being. I only trust Precisions with my car needs. If I could give 10 stars I would!

Shout out to all the guys ....great bunch...they know my car well....thanks for the love you show my Honda, she needs lots of it. Hahahaha

Matt is definitely the Go To guy for your car. He’s honest and loyal to his customers and I’ve had nothing but good experiences with Precision at this location. They are now, the only people I trust with my car and I couldn’t ask for better service.

They were great! Matt the manager was extremely helpful. They fully inspected my car during oil change. He even came out and showed me my filters so I could see that next time they should be changed. They did not try to sell me on any items that I did not need and they took my car right in. I’ll be back for my next service!

Great manager. Great mecanics. They take the time to explain everything with detail and to answer all your questions. Always take good care of us!! Since we moved from Oklahoma City, this is the ONLY place we take our vehicles to do maintenance. We are extremely happy.

Fast, friendly and couldnt be more please with our service.

Efficient and reasonable prices

Wouldnt help us and we were there for over an hour the manager was rude and put others before us weAs also found out after taking the care for service there that they left the car 2 quarts of oil low wasnt showing on the stick you can not tell the manager anything he is rude and believes in putting the customer who was there first last, I know he put at least 5 others ahead of us when asked the same manager why he was not servicing our other car he s Croft ated that we needed to check in we had checked in over 1 hour ago he was just letting us sit there it was our sons car they left the oil low in he wouldnt even service ours we had to go elsewhere the manager is rude and unprofessional. I a DC k for corporate phone number and the district manager he refused to give me either number so when we got home I called back up there I ask him again for those numbers he had a smart lip and hung up DONT GO THERE EITHER.

I loved the service I received from Mr. Mathewson. He was knowledgeable and very courteous. He did not treat me like Just a woman He made sure I understood exactly what my car needed. Although I was not able to have the additional issue corrected at that moment, I will be back to have the work done.

This was from several months ago, just wanted my friends to know about their service.My experience has been very good. Mechanic was enlightening with problems and answering my questions.Manager Zach took the time to explain automotive terms to a non mechanic like myself. Him and Red (My Mechanic) also gave me several affordable options.Thanks guys

I recently moved from Oregon to Burlington, NC and I was looking around for the place that would not be outrageously priced and would take care of my vehicle. Ive gone to Precision Tune the past few car repairs Ive needed, and as a person who always calls around and price checks, I would say they have the best prices for some pretty solid experience. Im super appreciative of all the help and quality service Ive received from Matt and the crew.

Great service very knowledgeable, Very professional in what they do, kudos to staff of Percision auto !!!

I was very patient from the start and they informed me everything that might needed to be checked. If I told them that I couldn’t get it done today, it was nothing personal and they totally understood! Very professional and affordable as well! I definitely recommend coming here for a quick and precise service!

I took my vehicle here for an oil change, new front tires, and to have my transmission fluid filled up. I knew ahead of time that it was very low and told the manager there when I arrived. He suggested I get the 21 point check with my oil change which would include filling the transmission fluid. I waited for the work to be done. As I was leaving, I saw where the tech had written on the paperwork no trans fluid on dip stick. I already knew that and assumed they had filled it up like I was told. The next day, my car was shifting terribly between gears. I checked my transmission fluid again- STILL NOTHING. They did not fill it up as they assured me they would and could have ruined my transmission because of it! I filled it up myself at that point. Another thing to note is that the manager at this location talks down to his employees and made me feel very uncomfortable with his shaming tone to the very people that do the work for him. At first I was impressed by their great prices, but I will NOT be taking my vehicle back to this location.

The management is great here. Every experience I’ve had has been awesome. They are fast and friendly. Very accommodating and affordable. Will continue to go here.

Great service and good customer service.

Love coming to Precision Tune. Been coming and useing them for many years.

The best price, quality and service for an oil change and inspection in Burlington.

The guys did a great job.

Very fast, full service oil change took less than 20 minutes. Nice and clean, a little hard to get in and out of though. They play soaps in the waiting room, but changed to ESPN when I asked.

Cant speak enough about this place. Matt is awesome and his assistant. Honest economical efficient people. Great environment just an awesome place

I love precision tune they are the only place I go to get my oil changed and inspection . They make sure everything is right and taken care of. With very nice and helpful staff

Matt took excellent care of me when I brought my car in. I had received a few quotes from shops around and they seemed high. He was willing to work with me under some tough scheduling restrictions, took a look at the quotes, my car, and gave me what I felt like was a fair price. The repairs were made and I feel confident about returning to this shop.

This was my first time going here. I was very satisfied with the service and staff. Cost of all work performed was exactly as quoted to me and less than other quotes I checked. I dropped off at 8 am and was called to notify me of completion at 1130 am. I would recommend to friends and will be going here myself from now on.

This place has been FANTASTIC!!!! Unfortunately, I have had several things go wrong with my car over the past year, but the guys at Precision Auto have taken good care of my car and treated me with the utmost respect. They are always willing to answer questions and actually SHOW me what is wrong with my car, instead of just asking me to blindly trust them. They have always given me very fair prices-I have tried shopping around and they consistently offer the lowest prices. In addition, they always go the extra mile to help. I have recommended them to friends, and would recommend them to anyone looking for a good deal with quality work and a pleasant environment!

New to the area and needed wheel alignment and noticed they were running a special. Lucky for me I arrived when a bay was open. Got right on the car and did a great job. The only thing better than their pricing is their service. Staff friendly, knowledgeable, and customer oriented. Example: Lady pulled up while it was raining and came inside needing air in front tire. All the bays full with cars being serviced. She pulled up to the bay, service tech went out in the rain and put air in the tire. No charge, and off she went. Just that fast. Cant speak for others, but 100% satisfied.

The Burlington, NC store employee Brent was so helpful and made us feel comfortable buying the used car they inspected for us.

Great experience.

These got came to my rescue...I called and called and each time they were the same as the first time called. Respectful helpful and courtesy...God bless them 😀

Went for an oil change. Was able to walk in and out within 45 min. Its not always this quick cause this is a popular location. I try to go when they first open.

I first came here for an oil change and enjoyed the quick service. I came back shortly after for an inspection and again enjoyed the quick, knowledgeable and friendly service, now Matt and his team have earned all my auto business and I happily recommend them to friends and family.

I am very picky about who works on my vehicles (My father and x are both mechanices). But are too far away now.Zack made me feel very at ease. He is very friendly and very knowledgeable. The rest of the crew is good too. The prices and services are right on. I recommend they every chance i get!

Very friendly, and no wait. Oil changed and tires rotated in a few minutes. I have a full size 4X4 Crew cab with step bars, they were extra cautious with lifting the truck to change the oil and the rotating the tires. Very professional.

I have been in Burlington going on 3 years and havent found a place that I like more, to work on my car. The GM is always friendly and helpful, the staff is just the same. Theyre always honest and up front about problems they find on my car and always go as far as quoting a price for what they can do to fix it. Ive never had any problems here and will continue to bring my car to them.

This shop treats its customers fairly which is not a common trait in todays world.

Key word you hear from people looking a good mechanic in trust. They are very trustworthy and kind. Best place around.

So glad I didn’t get my car done here. Came with the intention of getting some work done on my car but after getting the quote, I felt the price was to high so needed to talk to my husband first. Because my husband is stationed out the country, I asked can I go home with the quote so I can send it to him and they said no. Never ever heard of a garage not allowing you to take the quote. Fast forward, found a garage that did it at almost half of this places quoted price. I believe they were trying to take advantage of me. Dishonest people and I will make sure I tell others.

These guys are awesome! Very professional and friendly service. I have been going to these guys for a couple of years now and I dont have a single complaint.

Avoid. I knew exactly what I needed . They made me wait 2 hours to riip.my car apart to tell me exactly what I told them. They never ordered the parts for my brakes,, manager was too busy telling me about his mother in laws illegal baking business and how as a retired Good Day Charlotte chef. I really needed to get with her to start a business.No what i needed was a rental car, he forgot to order that too. However he changed the oil and did a state inspection which were secondary to the brakes.When I went in at 8.30 i explained that my car had been sitting in the garage since January. I am a cancer patient, this was the first day i had been out on my own and I wasnt able to sit there all day. At noon when parts hadnt been ordered and no rental car was delivered I had them put my suv back together.As I am new to the area i just got in the truck till I found Goodyear aka Burlington Tire. It was a miracle, they are amazing.They took my car in immediately, had an enterprise car there in less than 15 minutes. They did more work for less money.Precision wanted over 1000.00 for rear brakes. Goodyear did more work, found a bunch of little things that sitting undriven for a year can do. Fixed everything for 750.00.Not onl_ is my car in perfect condition now, I have a great place now to bring my car. Ill never have to worry if i can trust them, because i can. GO TO GOODYEAR AKA BURLINGTON TIRE

Matt & the guys at the Burlington location always take excellent care of my car and I am in and out very quickly everytime. Great shop to have your car serviced.

The Manager at the Burlington location is soooooooooooo professional and so driven to help the customer it’s almost like it’s a dreamland when your there..Great place to get your car needs met without feeling like you just were taken advantage of ..The staff is great but the Manager is beyond awesome and is a credit to the Precision family !!!

Ive been here for several oil changes and have had a great experience. Im skeptical and have been screwed by national chains in the past, but so far this location seems different!