Employees in maintenance service areas are so nice. Waiting period is getting better after the pandemia crisis. Though not back to normal yet.

Poor customer service. I had an appointment for 11:30 a.m. and at 4:00p.m my car was still not serviced. I started to ask since 2:00 p.m what was taking so long they told me it was next in line. At 4:00 p.m my husband said no way we are not waiting no more. They close at 5:00 p.m.

MVP is a great car dealer in Caguas Puerto Rico, it is a very well kept place with friendly working personal, that goes out of their way to make feel like an important client, I have just bought a beautiful new pick up truck and they were able to satisfy the all of my question and helped me in getting the deal that I wanted.

They are good still they take the manteinence services they took my car at 6:45 am and finish at 9:00 and give to me at 12:25 it was 3 hour wating for someting that was finish at 9am.

I love this place just becoz they approved my new car for me yay

The service department is very friendly. They call you and remind you of your up coming service and make appointments for you. Excellent service!!

Goodbservice

Do not trust this dealer, they offer you a price and then back off. Recently the manager came down and looked at me as if I was a homeless even though it was there fault on providing wrong pricing. I am from Caguas and will never buy from them.

Horrible customer service. They only care about sales. Once you buy from them, you become nothing to them. AVOID!

Great service

Good experience, seller not pushy like other dealers trying to sell you a car

Good

They give you a time or appointment and then hurry up and wait because the wait is very long personnel not as friendly or courtesy as other places. Sorry this is my opinion and have been here various time there was another place here alot better but due to Maria the hurricane not working and also situation of vehicle which is a recall isnonly handle here

Too slow 3 1/2 hrs for oil change.

So far the service is good.

Its near my house and there very responsible.

Fast service and they are super nice people. Im treated like a family member.

High prices and slow service, spent 3 hours waiting on routine service

Great service

Great!

Great service and also they open on Sunday

Great service! Joanne is THE Best !!!

Very very very helpfull

Great service. Needs remodeling of facilities.

Good and friendly service, fast repairs.

Great car prices, great sevice.

The best car dealer

REAL NICE THE STAFF

Great, Opens Sunday for service.

Fast service on vehicle.

Awsome

Good and fast service.

Very bad an hateful, very bad attitude

Open for business.

Great place!

They work fast.

Ok Good

Excellent service

Nice service

Excelente customer service.

Awesome

Excellnt service.

Super

Very good service!!!!!

Excelente servicio! Maria del Pilar muy eficiente y atenta. No los cambio! I Love Toyota!😍

Thank you very much indeed that I came out happy, apart from managing the whole process super excellent, the attention of the great work team who collaborate with each other, they helped me with my credit and a thousand thanks to Mr. Ruben sales executive and his managers who managed everything so that I could purchase my first vehicle.I recommend them blindly, THANK YOU !!!

Thank you for your service and for all the help you give on my part, they are special thanks to God and to you this is my second unit

Excellent service, super attentive. Mr. Alfredo and all the team he works with are excellent. Ms. Sarai from appointment service, super helpful and friendly. Super recommended

4 hours waiting for a basic maintenance and coolant flush ... by appointment🤦🏻‍♀️

Excellent service

Very friendly and professional staff.They look for a way to help the customer.

Great service.

Terrible Service in New Car Sales Dealer De Bairoa, Caguas. Mrs. S.Mojica DOES NOT KNOW HOW TO TREAT CLIENTS. DISRESPECTFUL, UNDER PROFESSIONAL. LET POTENTIAL CUSTOMERS GO. LUCK WITH THAT MRS. MOJICA. FOR NOTHING DO I RECOMMEND THIS DEALER.

They are all very friendly and give excellent service, very pleased.

El servicio y la amabilidad del asesor fueron excelentes.

In my contract after a year I have found surprises, first the full cover was not included in the account and I found out from a letter sent by the insurance, second there is a part where it says others and they are charging me $ 2600.00, in the preventive service tea They want to charge for other things that are not why you take the vehicle (gasoline additive and engine wash), they say that this is required by the Toyota warranty .....

Preventive service is being done.

Terrible service I call for a battery guarantee within 3 years they tell me that I can take the battery alone when I arrive they tell me the opposite that I have to go with the car.

Very good service area I do not complain too organized

Terrible service in the maintenance of the bus appointment 830am and still here 124pm.

Fatal, what they did was deceive me, they told me on the phone that they were repairing transmissions and that the repair would cost $ 1,700.00 after I took it, they have it for me for a week to diagnose it and they came out that they did not repair anything that they put the new transmission that came out in $ 9,216.00 what kind of disrespect towards clients to top it all make me pay almost $ 100.00 dollars for the diagnosis which I did not need because I knew that the transmission was damaged in addition to that, how would one pay almost $ 10,000 dollars in an old bus? To top it all, the girl who attended me does not know how to serve clients because even sarcastic it came out in the end I do not recommend anyone to take their toyota to mvp de caguas because what they do is deceive customers

Quality service and professionalism

The service is very good and its employees do everything they can to get you out mounted with your new car

Very friendly seller. He gave us a lot of information. The only thing was, they dont have many cars to see.

Good attentions

Excellent

I waited for a vehicle more than a week. I paid for the board with ATH and went for the money back. They could not deliver it because supposedly the accountant was not there. I have to come back on Monday. They lied to me and let me leave the dealer without offering me any alternative. They lost a client and possible referrals from me. They dont deserve a single star in the rating, but I pressed it and now I cant take it off.

Cool

Terrible service take the bus 😡 to the service and they cracked it to make matters worse, they were not responsible for the incident.Dont go to that delaer its not worth it

Excellent

Good service, I waited 3 hours for service but Im not complaining.

It is the second time that I take the bus for maintenance, but this time I think they took too long I was waiting almost 4 and a half hours for preventive maintenance (which did not include oil and filter change) and for them to wash and treat the engine.

Very bad service after saleThey give you an appointment by the hour to change the oil and filter and after two hours in the waiting room and because I call to verify the status is that they take it for service. So if you buy here be prepared to wait long hours for the maintenance of the unit you buy.I do not recommend it 👎

1 star for the bad time. If I am looking for a new Toyota with a specific color and they do not have it, then do not try to catch me as a fool saying that that color was discontinued to sell what comes or what they have at the moment. I was looking for Tacoma Voodoo Blue and they wanted to sell me the first thing that came along. They gave me no option to wait or to look to another dealer to help. I do not return or recommend this dealer

The staff very attentive.

Good prices and good service

The service and attention of the employees is excellent. But the prices for maintenance services are too high. I went for oil and filter change, combustion cleaning and front pads $ 502.

I take it for maintenance.

Excellent service and kindness.

Wait long for service

Agility and responsibility

The situation with this particular dealer is disappointing, since at the time of purchase of my used vehicle I was advised that the unit had insurance and gap included, that I did not have to worry about anything. Two (2) years later I have been the victim of theft of my vehicle which is a difficult process for me. When I think I am reaching the end of this road so uncomfortable it comes to light that my vehicle was never fully covered since the GAP (allegedly) is not put on used vehicles (which is false because I have had another used vehicle with a gap ). I contacted the seller to try to clarify this situation, he indicated that it had to be an error and that he would verify to clarify everything, which did not happen since I tried to communicate with him on several occasions and even left him a message and failed to get it. In short I was left without a vehicle and with an outstanding balance that I will have to pay out of pocket and with the knowledge that all Dealers, especially MVP Toyota in Caguas, are only interested in selling the vehicle and making their profit regardless of correctly orienting the buyer. Future buyers who see this and are looking to make their purchase, take my experience so that they do not fall victim to this system, which only looks after their own interests and nothing else. Be careful and dont trust what the salesperson, manager or finance manager tells you, as they are only interested in your profits. And beware of those contracts, do not sign anything before carefully reviewing it. Do yourself the favor of looking for your own financing and your own insurance and you will avoid many headaches in the future. I hope that my bad experience will serve someone else, since I do not wish this process on anyone.

The service is of very poor quality the systems are not interconnected you pay for the Toyota care service and they do not want to honor it, they say that it does not come out in the system and they want to charge you $ 89.00 plus tax for an oil and filter change that is covered by Toyota care

Excellent service, guaranteed attention.

Pity Customer Service

Very good deal

Excellent service

Tremendous prices. Good guidance and honesty. Wide variety of cars and products.

The manager must be more willing to do business with the client and have a desire to sell.

Excellent protocol. Effective service.

There I bought my cart ...

Very attentive and helpful, but the service I came out more expensive than the estimate given to me by phone

Pessimistic

Yamilkas excellent service. I recomend it to you. Very friendly and very helpful.

Bad service .. in Caguas

Service becomes more expensive every visit

Well

Friendly and attentive, but the service has deteriorated VERY MUCH. They quote you at a certain time for an oil REVIEW (because it did not touch change) that does not take even 10 minutes and the waiting time is between 2-3 hrs 🤷🏼‍♀️ Come back to bring Joan, that woman had absolute control of the service .

Expensive vehicles with an alarmingly high monthly payment. Good employees who give their best. But with those prices there is no business that can stand. MVP must have knowledge of the current situation in PUERTO RICO.

Very helpful and attentive.