Great outer office, good charm and good satisfaction. When you buy a certified used car, buy it from Napleton Cadillac & Lincoln

Brittany came out to me and completed the sale. Thoroughly explained the paperwork and features of the car.

Car buying experience was terrific. Salesperson was pleasant to deal with and very professional. Deal was quick and easy. Vehicle has been solid so far. Took the vehicle in for its first oil change and tire rotation. Quick service, updated system software and also performed a recall that just came out. Couldnt ask for a more courteous service manager and dealership. Highly recommend them based on my experiences so far.

Just brought my dad’s Cadillac Truck Escalade in for service. 2 warning lights are on the dash, Tire Monitor and Seat Airbag. I was told that the cost to look at each issue is over $204 a piece! I asked the service advisor would the money be used to fix? He said “no”. That’s $408 without using a tool except computer! The advisor said these changes came down from corporate! I feel robbed by an American Company! They ask us to support American Companies and this is what we get! I want my elderly parents to be safe so I will have them fix it. Update: Martin Lewter worked with me on noted issues. He was understanding, he managed complaint well. I appreciate his diligence on the matter. Corporate still gets a 1 star but overall I changed to 3 stars as an average to gain attention to the overall problem for others.

Wonderful sales staff and managers! A huge thank you for my beautiful new XT5! If you need a vehicle, Michael, Brittany, and Steve will take great care of you!

Customer service was absolutely excellent. Oil change on my 2019 CT6...Hand washed my car and looks outstanding.

Great customer service - no wait time - refreshments available while waiting. Nice place to relax & get automobile worked on. Would refer others.

Brought my CT5 in for an oil change, service was great, even gave me a complimentary wash. Although - Went in to look for a Cadillac CT4 to downsize because the CT5 is more than I need, they didn’t have any inventory…Sales staff, managers that explained everything to me was no short of exceptional, explained to me what’s going on with the chips, guess I’ll have to wait for my CT4!

I wish I could give a half of a star. Car sat there for 4 days for an oil change. Called in on the fourth day only to be told they were running behind. I was also charged 200$ for a diagnostic test and was not given a heads up or warning about the 200$ charge. Completely horrible customer service. Not to mention I had money I accidentally left inside of my vehicles storage compartment that is now gone. They have a thief working there as well. Keep the money, you must have really needed it I guess. God bless the individuals who are forced to go there.

The first time I’ve purchased a new car and didn’t spend the entire day making the purchase. Michael Thompson along with the rest of the staff was very knowledgeable of the vehicle, very professional, kind and considerate. I will definitely refer this dealership to friends and family. Great experience for me!

Came in for an oil change and the wait time was just too long. Otherwise, great customer service and they do a good job. Just need it to be a bit quicker!

Cadillac has a nice place to wait, while your car is being serviced.

Came in for service and the staff was friendly and extremely helpful. But the cost to repair was way too high.

Best experience I have ever had while buying a car.

Very disappointed with the service there & how things were handled, they try selling service my suv didn’t need, don’t recommend anyone taking there Cadillac there for service.

Friendly sales team. They were great, informative but unfortunately the dealership did not have the vehicle I was looking for.

I had a great experience with my purchase of a new vehicle from the salesman Michael and sales manager Steve, both were professional and knowledgeable about the cars they sell

Great experience. Brittany, Steve & their entire staff were fantastic!!! They were extremely helpful, professional & polite. If I could give them 10 stars, I would.

I had a great experience ! The entire staff was so kind and helpful; a true team effort. My salesperson Mike James, along with Steve Reich and Brittany Komacsar made the process so easy that I will be sure to tell friends and family about Napleton River Oaks Cadillac. I love my new CT4; it is absolutely beautiful!!!

Friendly staff, service completed as requested, complimentary multiple point inspection, discount applied. Happy customer!

Very professional and a great experience 👍👏 with Sarina making it very easy for me and Very pleasant too!! Thank you!!

Steve (Sales Manager) and Brittany (Sales Associate) made buying my first Cadillac an awesome experience. 😊

I always been treated nice.

Great customer service! I purchased a Cadillac XT6 from Napleton and I am highly satisfied. The entire staff at Napleton go above and beyond to make their customers comfortable, they are all friendly and very pleasant. Mike James was my salesmen, he explained every detail of the car to ensure that I was knowledgeable of every feature prior to leaving the dealership. I’m so pleased with the individual attention I received while making a major purchase. The most important part of this experience was when I was told I could come back if I had any questions. I can highly recommend Mike James as a salesmen and assure he will provide exceptional customer service.

Nice sales staff. Didnt have a large selection of new or Certified cars.

Had an appointment for an oil change at 130pm brought it in at 120pm it is now 235pm and my truck is still sitting in the same spot untouched I asked if they forgot about it and Mike said no hes been busy on the phone, guess Im not a valued customer today. My first experience here was fantastic wich is why I chose to come back, wish I had the name of who helped me the first time because Ill book my appointments on the day he works to ensure Im not waiting an hour for an oil change past my scheduled appointment.... now 235pm another car pulled in 10 mins ago for service and they took his right away, still see my truck sitting there waiting..... Finally pulled in at 2:45 pm complete at 330pm and charged 35 dollars more then last time because apparently the first time they gave me a members coupon for 35 off the first time and it doesnt apply this time around, not even sorry bout the 2 hour and 10 min wait

I had my oil changed here. Great experience but need a bigger waiting room.

GREAT KNOWLEDGEABLE STAFF, FRIENDLY AND NICE. THIS WAS OUR FORTH OR FIFTH CAR THAT WE HAVE BOUGHT THERE. I DONT WANT TO FORGET THE SERVICE DEPARTMENT. 5 STARS.MR. & MRS. RONALD R PALUSZAK

Sad that u can’t even do to the dealership without them being dishonest! I took my Escalade there to get a full inspection because I had a mechanic I felt was being dishonest with me. When I picked my truck up Timothy Bales explained to me that I had a serious electrical problem so they couldn’t read all the codes & they checked all the fuses they were good & it would cost me between $300-$500 to even get past that... The main reason I brought it in was because of issues with the ac but because of the electrical problem they couldn’t tell me anything about that. Once I left there I was extremely saddened because he told me my best bet was to just get rid of the truck it’s over $10000 worth of damages so I called my regular mechanic. He told me he disagreed & told me to bring it in. Once I got to him he discovered that I did in fact have a bad fuse & not an extremely bad electrical problem like Timothy stated & once he changed it he was able to read the codes. 8:30 the following morning I return to Cadillac explaining how my whole purpose of coming to them was because other mechanic were being dishonest & I was thinking that it was b different there & expressed I wanted my money back. Timothy had me wait for the guy that was over him which I can’t remember his name whom told me that he trusted that his mechanic did what he said he did & the fuse could have blown once I left there less than 24 hours ago & that he wasn’t even gonna refund have of my money..... While I was waiting the other man whom worked there was telling me how nice of I guy he was but I guess that didn’t apply to me since I’m young black lady & it was obvious in the way he was talking to me. But I guess I should have known better than to think that I would be respected & treated fairly when none of them looked like me. It’s extremely sad how dishonest mechanics are especially to women Smh o I almost forgot the part when I picked the truck up & he said he couldn’t read it I expressed to him how I had been failing the emissions test which was also another reason I brought it in Timothy said more than once that I should go to the dmv & show them all the repairs & tell them how I’m a single parent & can’t afford to make them & they should give me a waiver. Now keep in mind I’ve never met this man before today who even said I had kids let alone a single parent but I guess since I was a young black lady there alone of course I’m a single parent... Just sad

Mr. Mike made looking a different car models easy, not pushy, answered question on details. Very kind.

My experience with Napleton Cadillac River Oaks was great! Mike, Steve and Brittany were friendly, courteous and professional. I never felt any pressure and I appreciated their team effort to meet my endeavors. This made for a very comfortable car buying experience and I highly recommend this dealership.

Was looking for specific vehicle they did not have.

Napleton Cadillac service dept. was very attentive and show me the utmost respect. They let me know everything they were going to do prior to doing it and i even got a free carwash.Will continue to have my XT5 servicedat Napleton in Cal Coty.

Tim & Ray at Riveroaks Cadillac parts department are absolutely Fantastic. Marty and Tim in service are equally as Fantastic. Napleton Cadillac should be proud to have those guys for employees. Great guys to work with, no matter what the situation is. Great job guys. Thank you

I had a wonderful conversation with Brittany. I hope to do business with her real soon. Real talk real person.

Very nice a professional staff!

When u got a lincoln what better place to be but there

I just bought a new 2021 Caddy from River Oaks. Buying a Caddy every 3 years for the past 40 years I have bought from most of the dealers in the Chicago area. There was no hassle and there pricing was very competitive . Napleton, hats off to you and your fantastic sales mgr. Steve also sales assoc. Brittany.... Jeff SopkoSopko Insurance Agency

Good experiences here. I always bring my vehicles in for service. Courteous employees and service is great as well. Two thumbs up. Only thing they are missing is a super luxurious facility.

Had a timing change done in 2019. I was told I had a brand new engine, a $3000 job, and a 1 1/2 later my car needs another timing change. Called to see what happened and why it’s messing up so soon if I had a brand new engine, and because my parts were only good for a year, they could not help me. Please don’t bring your car for service, they will rip you off.

Fantastic experience did everything need to be done and extra

Steve and Brittany were very pleasant and knowledgeable. Probably one of fastest deals to close on a car that I have ever had. Very efficient

Excellent customer service at Napleton Cadillac. Marty the service manager and Tim the service writer took great care of me and my CTS. Thank you for taking care of my vehicle issues.

The worst, most ignorant customer service I have ever dealt with. They do not return nor answer phone calls and when they do decide to answer they are very rude. My car had a recall on the supercharger and it caused my motor to blow up, they told me it wasn’t a recall and tried saying nothing will get fixed for free when I did my research and found there was a recall. No notice was ever sent out to the original owner of the car nor me. The car was sent to napleton Cadillac for insurance repairs due to an accident. My car has now been there for 2 weeks, insurance already paid them out and they haven’t even touched it. A simple rim and tire and alignment and they haven’t touched it. I am not pleased at all and I will not refer this “place of business” to anyone at all.

I came to look at some vehicles and was disappointed in the lack of selection

Nice suv

Everyone was professional and friendly.i would recommend people coming to this dealership.

I would like to publicly thank sales manager, Steve Reich, and sales consultant, Michael Thompson, for the positive experience I had in leasing my new 2020 XT5. This is my third lease from Napleton and I left the dealership feeling confident of getting continued good service.

Excellent service and friendly people

Five stars for the Roadside assist tech. I was broke down at Marathon gas station, I approached him and asked for help. He helped me out wholeheartedly and for free.. I just nearly bought a new car from the dealership but shout out to the few good people out there. He saved me.

Treated very professionally. They delivered the vehicle I wanted at a very fair price.

Michael Thomas, Ken (I believe manager) and their staff were fantastic. Went in to lease a Cadillac and all my questions were answered, they provided status updates, and overall made me have a great car buying experience. Would definitely recommend and will be coming back for future leases/purchases. I have already referred my parents to them as I felt like I wasn’t give the typical sales person answers that normal dealerships provide. Great dealership and was given a great customer experience.

Great place Serena was fantastic

Great service from sales to service. Everyone has been very friendly, but more importantly very professional. I’m a Napleton Cadillac fan for life.!

Friendly and knowledgeable staff. Didnt feel like a customer...made my husband and I feel like part of the family. Actually our 2nd vehicle from Napleton and will make sure the next one is also!Felicia and Kevin Frazier

Excellent sales staff and top notch service!

From start to finish Mike James was informative and made our experience pleasant. This was my second new car purchase from Mike in three years.I am a pretty opinionated guy, and wont stand for High Pressure must buy today, tactics .Here i was given the keys. The car was in the service department, Cleaned and warm for my wife and I to spend as much time as we wanted to review the car . This is what car buying should be . Thanks Mike.....

TOOK MY CADILLAC FOR AN OIL CHANGE AND I HAD AN APPOINTMENT, AND I WAS IN THERE FOR 2 HOURS, WAY TO SLOWWWWW

Service was great the people was nice they took care of me and take care of vehicle in a timely manner. I will recommend this service they took care of my Cadillac

I took my car to get checked out at this service shop, I was leaking air from TWO tires. They failed to call me about my car until I called them and even after I did they gave me the run-around, there was always a reason they couldnt tell me what was going on with my car. They will give you excuse after excuse to get you off the phone and still wont follow up when they are supposed too. It took more the eight phone calls and two visits to finally get information on my car almost TWO WEEKS later! Turns out I had a nail in one and the other THREE needed new stems and tpm sensers, so they said. They kept saying it was over $500 to fix I finally got fed up and just picked up my car, took it to tire discount and got it fix for $15 and in under an hour. They lost my trust and business.

My husband and I had a wonderful experience at Napleton River Oaks Cadillac. We didnt plan on driving way in a new Caddy when we started our day BUT Chris and Brion made us such a wonderful deal on our 2017 XT5 Premium Luxury FWD Cadillac that we could NOT say no! Chris was so informative and helpful. He gave us several options for our budget and allowed us to enjoy a no pressure test drive so we could freely discuss how we felt about the vehicle. Once we decided on this one, Brion worked out a great deal so we could drive away in our first new car! I highly recommend talking with these gentlemen if you are in search of an informative, hassle free, professional and most importantly, friendly car buying experience.

When I purchased my Cadillac Wagon 3 years ago I was given 2 sets of keys. One of the sets had a key pad that would not work, so l used the other set. This Monday, October I tried to use the other set and it would not open the door. I spoke to John Tyler about another key. He was extremely rude and raised his voice at me. He said I would have to pay cost for a correct key. Is this how Riveroaks Cadillac treats its Senior Citizens, or anyone. He talked to me as if I were a child.

I took my Cadillac srx in for service to replace my cue and I have never felt more insulted. Bob was the representative that took care of me and as he was professional there were too many unprofessional things that took place. I made it clear that I would need a loaner car as I work daily and dont have anyone to run me back and forth from work and the dealership. He hesitated as if this was an unusual request and let me know that he would call me back with an answer. An answer? The Cadillac in Orland Park and in Indiana would have given me a loaner with no question. Nonetheless, he called back and said they could accommodate me. I asked for the earliest time I could bring in my vehicle as I work early and he said they open at 8. I arrive at Napleton ten minutes to 8 only to find that they actually open at 7am!! I went in and asked Bob about why he would tell me to come at 8 when they open at 7! He said well the guys dont actually get here until 730/8 What would it matter what time they came in if I was simply swapping my car for the loaner? Simply start work on my vehicle when they get in but allow me to drop my car off so I CAN GET TO WORK. He continues to let me know the details and says that they guy was pulling the loaner around. I walk outside to an almost 13 year old vehicle that I felt extremely unsafe in and it wasnt a Cadillac to make matters worse!! The driver then ask me if I have an additional ten minutes to wait as the car didnt have enough gas in it. I was beyond pissed! This was a joke and the only reason I rated it 1 star is because I had to. This wouldve never happened at the Orland or Indiana dealer and its unfair to be treated like this based on the demographic of where its located. I will never return here for service.So even after the response on here for me to call the gm as he wanted to look into my situation further, I called and left a voicemail weeks ago to no avail. He’s never called back and again I will take my business elsewhere.

Sad to say but professionally they couldnt even work with me for a test drive i own a buisness and my hrs are the same when i showed up i was turned away ok cool ill shop elsewhere

I went in two weeks ago because the air conditioning on my 2015 escalade was not working so the service department told me that the ac condenser needed to be replaced and it is covered by cadillac and the part should arrive in a week now its week two and I call and ask what is going on with the part I was then told that they can not locate the part and you have to remember we have been having 90 degree weather here and Im driving to work with no ac and now there is no time frame of when they will locate my part which is ridiculous

We have been bringing the car in for numerous problems both when under the factory warranty and now the extended warranty. These problems are real but because the computer does not give a code the service can not fix the problems. We have never in all the years of buying new cars had such poor and unreliable service. We thought that Cadillac was top of the line, we found out we were wrong. Why would we recommend this dealership to anyone we know?

I had a wonderful experience with Napleton Cadillac. I have purchased vehicles from them before, but never a Cadillac or from this location. It was my best experience yet! My salesman, Darren, was fantastic and I had an excellent experience with one of their mangers- Dan Randolph. I did my homework before I came and knew exactly what I could pay and Dan worked with me to get that number!Ill be back!Thanks-Kevin

Great place to purchase a car. The staff was friendly and very knowledgeable about the product they were selling. I would recommend this place to a friend. Chris Baxter and Steve were the individuals who worked with me.

Great experience at Napleton. Referred here by family. Got a solid deal and didnt feel like I was being jerked around at all like every other time I have gone to buy a car. My CT6 runs great and I got a much better deal on my trade in than the few other dealerships I shopped it at. The manager, Dan, was really reasonable and made this deal happen. Will definitely be the first place I stop at for my next car.

Small quality and extremely high prices

Great mechanics if you can afford them. They are the best!

SERVICE WAS GOOD, DIDNT HAVE PART IN STOCK HAD TO ORDER AND RETURN TO FINISH REPAIR.

One of the worst experiences I have had at a dealership. I called asking if a vehicle was available and for sale. I spoke to someone that advised it was still available. I told the associate I was driving over an hour and if it sold to please call me. I arrive at the dealership, only to be told it was sold the previous day. I drove 120 miles round trip and about 2.5 hour of driving for nothing. Only offer to make things right was a $500 a month lease offer for 39 months. No thank you. I would have accepted a gift card for gas. Dont do business with this dealership.

Robert White is absolutely amazing!!! I highly recommend him and this dealership. They the process of purchasing the car effortlessly smooth! Thanks again!!

Just purchased a auto from them so far so good Lets see how the service dept is before I give more than 3 stars.

Came in for service, didnt have an appointment. Service took slightly longer than I think it should. Will definitely make appointment next time.

Save your money and go somewhere else. The service department is the worst!!

I currently have my car being serviced at this dealership and it has been 20+ days without any word from Cadillac. I called today and was told the part needed was still not in. Ive always owned Cadillacs and have never received such terrible service. Waiting 20 days for a loner car is absurd let alone any information about my car being taken care of. If you can help it find another dealership to go to because this one appears to not care much about customer service.

Very friendly service staff, I was able to get a appointment for the next day and the service was completed within 2 hours, was great because I had initially made an appointment with a different Cadillac service department and was told the required service would take about 6 hours. I do plan on using Mapleton Cadillac for service in the future.Thanks againRon Bradley

Love love love this place. Everyone was so helpful. No pressure to buy. A great group of people!

Friendly, fast and good service . Tim is great In service department

Great vehicles and customer service. Michael was very friendly and helpful!

Nate was my sales person and he was great to work with on my deal! The whole staff was friendly and helpful, I ended up getting exactly what I wanted! I would recommend this dealership.

I am not happy that I have to give them one star. I drove 2 hours to get to the dealership because they told me over the phone the payment would be in the 300 range. When I got to the dealership I was told it was going to be closer to $800 on a $22,000 car. Had I decided to take this deal I would have been paying $47,000 on a $22,000 car. This is $27,000 interest! I mention to the salesman that the interest was 27000 and thats crazy, he started to get an attitude with me.He had someone else come over, to tell me my credit was terrible.He told me that my credit score was 500 when it was 650. Its crazy to think that people would actually fall for this just because they like a car. They dont care about people to grossly rip them off like this. The bathroom look like it hasnt been clean in months covered in toilet paper all over the floor. Toilet and seat was covered in urine stains. The sink was so dirty i didnt want to touch anything. They can care less about their customers.

Our experience was great! Everyone was extremely friendly, helpful and professional. Dealership have a great selection of vehicles. I highly suggest Napleton Cadillac if you are in the market for a car.

Service was good. The gentleman that sign me in was very courteou. Waiting time was about a hour or so. Waiting room is comfortable. I have been there on numerous occasions. Just ONE issue the Prices are extreme.!!!!

Took my 2015 SRX IN for an oil change. Was treated with professionalism. Very please with a job well done 👍

Great Service Dept. I called in the morning with a problem & they got me right in the same day. Said it might take awhile to fix so they offered me a Courtesy Car to use for the day. I was impressed with the service they provided me. A+++

This is going to be a long review as I want to touch all the amazing things Mike did for me and my husband. We drove to this dealership 3 hours for the specific SUV I wanted. When we arrived, the car was backed in, gased up, spotless and ready to go at the front of the dealership. My husband ended up finding a sedan he liked, Ken the manager quickly got us a payment since he knew we had to drive 3 hours home. We ended up buying it that day as well. Ken arranged to have the car we drove up in delivered to us at no cost to us so my husband and I could both drive our new cars home. I forgot I had left my IPad in my old car that was being transported the next day, called Ken to make sure my car was locked and instead of just making sure it was locked, he put my IPad in the store’s safe. Chris Baxter explained the car to me and all the features. He was great too. All around this dealership exceeded my expectations of buying a luxury car.

Nice peoples and service and sale is great

Would never buy a car from a dealer like this again, I found a car I want on car curious listed with all the details I was looking for ATS 2015 one of this listing details it has an aluminum wheels. Went there same day and make a deal with them, they dilever the car to my house in the following day cause I don’t have a driver with me, I noticed immediately that the rims were not an aluminum rims, instead it was a painted aluminum rims and all paint was making bubbles at all of the rims, I did call the dealer and spoke with the manager, he said bring it in we will take care of it, I took the car in the following day, he said I told you I’ll look at it not take care of it, i said to him you said you will take care of it and the car was advertised as an aluminum rims, he got mad and said he doesn’t want to talk to me no more, then he came back and offered me to repaint the rims that all he can do and he can do it in the following week, following week I did call they said they will do it in the next week when they have more than one car to do, till this time no one call and about 2 months pass, now when I call I got no answer manager not there nor the saleman, I did check with another Cadillac dealer they said to me this dealer sould be liable for what they advertise, the car is still under manufacture warranty. be careful when you deal with them

Great operation to work with. Very easy to do business with

Excellent service! The man who assisted us was patient and accommodating. My wife and I couldnt be happier with our purchase.

Great.

A great place for service or to purchase a new or used vehicle.

Would never buy a car from a group like this. They dont support their employees, and are firing folks who are attempting to unionize and negotiate a fair contract. Maybe they dont care about these professionals, but personally I want to know my car was handled by some who is not worries about losing their home or where their next meal is coming from. Idk, call me a softie for middle class Americans(which are becoming increasingly harder to find). Heres a letter they sent their staff, decide for yourself if this is the kind of people you want to do business with.

Found the perfect car online at this dealership. Was exactly everything I saw online and was even better in person along with the customer service of the sales associate, Chris Baxter. I plan on coming back when I decide to trade this Cadillac in the future!

I PURCHASED MY FIRST CADILLAC FROM NAPLETON IN 2012 AND WAS SO PLEASED WITH THIS DEALER I RETURNED TO PURCHASE A NEW 2019 XT4.I BROUGHT MY SISTER TO MEET THE STAFF AT NAPLETON AND SHE PURCHASED A 2019 XT5

Absolutely the best stress free car buying experience ever. Thank you Mike James and Chris Baxter.

Exceptional customer service! The staff was extremely knowledgable and professional. Very happy with my purchase.