Update: 4/8/2021 after reaching out to one of their distributors, a management member reached out to resolve this issue, He had the missing cables shipped Red and we received them. I have updated to 3 stars for his prompt response and professionalism in resolving this issue. I hope they will follow through with updating their policies on how to deal with this type of situation in the future.Good Product, Terrible Shipping/customer service. I ordered 25 cables, I received 21 cables, I reached out the same day the package was received. Claims department all but accused me of being a liar and refused to ship or credit the missing 4 pieces. Mind you the box arrived in perfect condition and sealed so this came out of their shipping department with 21 cables. Would avoid this company.