Most of the time people will know what theyre doing. theyre super weird about not letting paying customers come into the store, and were rude to me when I didnt want to stand out in the 90 degree weather surrounded by bus stop bums to ask a question about my phone that I paid almost a thousand dollars for.

Very helpful 👍 right on time that makes us customers 😊 happy and satisfied with waiting in a long delay! I am amazed and will return to receive excellent📲 dependable service without leaving unanswered questions!

Good place for buy celular

Went to have a sim card put in my phone and staff were very helpful and fast about it. I am very pleased.

I was very impressed with the service I received from the manager Greg, especially the time and patience he took with me to explain in detail everything I needed to know to walk away confident I can effectively manage my new device.

Very nice team work. Special thanks to Monica!

My boyfriend and I went to this location around 7pm tonight because we didnt know how to use our iPhone. This young man( sorry I didnt ask his name )never complained and helped us everything we needed. Amazing service!! He was so kind. Thank you so much

Awesome prices

Easy to get to and able to work on problems the local MetroPCS store cant handle. Can be busy but they move the line as quickly as possible. Nice that they have a small seating area to wait in.

Brian is the best!!! He was very polite and had a lot of patience. I came to this place to reset my password. Brian also helped me pick out a new phone. Stylo 4 lg gte. I would definitely see Brian again. The other two employees were very nice too. Great customer service!!! Thanks Brian. :)

Never open

I purchased a memory card from this company and it is working nicely. I am extremely happy with the product as it is what I am expecting from the company.

THANK YOU JONATHAN FOR YOUR HONEST REVIEW! The other reviews must be FAKE! Like having their own employees or friends make false claims about the store. WE CAN SEE RIGHT THROUGH IT!And Jonathan, thank you. Staying away from this store!A MetroPCS corporate store which is great is the one in LYNN on the LYNNWAY.They are super trained. I was hoping to get my phone fixed while working in Cambridge. I will go back to lynn where I know service is superb.

Friendly, professional, helpful staff. I think they have to tolerate a lot of craziness due to its location in Central Square and this takes a toll on the store and the staff. The store was under much-needed renovation the last time I was there and I am looking forward to its new look. Parking is challenging in Cambridge, but this location is right next to the MBTA red line Central Square subway station.

Bad experience with customer service

Kevin was super patient and professional in guiding us to transfer the number and set up the new plan. Appreciated!! Thanks!

Brian the store manager is a great example of excellent customer service personified. MetroPCS is lucky to have such an outstanding individual.

I have changed up my review to tell the world the honest to God truth about Metro PCS which includes this store. When you have a store that gets this many bad reviews, and your looking to purchase a new phone, upgrade, accessory? Go to Amazon Prime online and you will find a great quality screen protector for 6 or 7 bucks. Same for a case. Amazon gives you free 2-day shipping for first time buyers .This store used dirty sales tactics and I paid 70 bucks for both! But I got my refund today even though the sales associate had thrown away the empty packaging without asking. The store manager hung up on me this past Friday after I told him he was the worst manager Ive ever seen after he told me to get to the point when I was trying tell him what happened. Just go in there and look whos working there. There all hunched over starting at the walls. Zero product knowledge. They are the only Metro with a security guard....hes there to protect the crooks working there. Metro PCS outsources most of their customer service jobs in other countries and that includes its supervisors. Thats why a store manager can get away with hanging up on customers or sales associates throw away empty accessory cases so you cant return the items when you realized you got beat. What are the bosses gonna do? Jump on the next flight from India to Central square to fire anybody? They surveys are a joke. One other thing the American consumer has to know is, Metro PCS is not registered with the BBB(better business bureau), which means outside of hiring an attorney or getting the federal government to launch a probe, your simply beat. As long as your aware that you truly get what you pay for, then, find a Metro PCS in the suburbs somewhere ;the rich, entitled kids just working to please mom and dad, have no incentive to lie to you or upsell anything for a lousy beat commission. These kids are actually smart, and take pride in being smart and want to show off their product knowledge because doing it any other way is just stupid. That is my honest to Gods opinion.

If you ever need anything, ask for Monica. Shes absolutely the best. And she deserves your business

Horrible staff.The service is horrible.Every time Ive had to deal with that see I felt more like a victim than a customer. Fees change depending on the employee. A company as big as Metro should either how salespeople with more integrity or pay them enough so they dont have to nickel and dime customers to pad there numbers.They lost me to a company I have even worse.

I came in today just to thank everyone for their great customer service and Agian got a warm welcome I had to leave a comment and a 5 star rating. Thank you everyone go Metro PCS Powered by T-Mobile

I cant believe um in a good area but the company and customer service here STINKS THE MANGER IS LAZY NEVER CAME OUT THE BACK TO HELP THE CUSTOMER PROBLEMS HE LET HIS EMPLOYEES LOOK DUM I THINK THEY NEED MORE TRAING THEY ACT LIKE THIS IS THE HOOD AND ITS NOT EVERY BODY NEEDS TO B FIRED ASAP

Worst customer service iv had in years...rude/lazy

Definitely treat you like you need them more than they need you.

I wish I would have gotten the young ladies name because she was awesome, I was dreading going because every time I do its a ordeal, she made the experience awesome

Bought my childrens phones here.They have been great to us thus far.

Their attendant could care less for their customers. I went there, added my name to their computer, had a sit and waited for my turn. They looked at me and they never bothered to ask me how can I help you! They were talking among themselves.

Best phone shop around great staff

No parking at the store. So take the T or pay to park on nearby streets if you dont have a resident sticker.

Lame service and lame management. Brian sucks balls.

Didnt explain what plan and no other much help

Worst place to come and buy a phone

Yes thank you

Customer service representative

They are cheater

That company lacks serious people and being able to know how to solve simple problems such as buying a phone and it turns out bad and being able to comply with the guarantee, I have fifteen days trying to get my phone changed and I have not been able to solve, they always have an excuse, poor people and what a bad company .....

A wait of at least 20 minutes and did not have the cell phone I wanted, the next day I attended, just wait with 20 minutes and buy another cell phone