An overall excellent experience buying a new car. From Jon, my first point of contact, to Tony, who walked me through test drive and application, to Mac that handled the paperwork, all were professional and thoughtful. I absolutely recommend this team and will return myself when it is time for another new vehicle. I absolutely love my new LEAF.

Purchased my vehicle sight unseen and came delivered as expected. super clean and as they described it. Purchased it on line from Massachusetts !

I took my Quest for general maintenance and an oil changed. I didnt see the customer representative I had been working with since 1993. I was very blessed to be introduced to Alex Villanueva who not only but my mind at ease but he was very professional, courteous, and kept me informed of everything regarding my vehicle. Im so glad to have met him and now I have another customer service representative I can count on. I bought my first Nissan from Passport in 1993 and all other vehicles. As a matter of fact, the loaner that Alex placed me in was a very nice Nissan and maybe that will be the next car I purchase from Passport. Thank you, Alex, for making what could have been stressful situation very pleasant. Great Job. Passport Nissan Alex represents your company well.

Being new to the Nissan community, I felt very comfortable and at ease with Passport Nissan. I was greeted the moment I came into the service area as Damon welcomed me. He gave me recommendations and saved me money with the service I was looking for.

Absolutely horrible experience with trying to buy a used car here. We were interested in a 2016 Toyota RAV4 that had been for sale for over two months. A beautiful purple color. They immediately tried to get us interested in two 2018 RAV4s, but we held firm, test drove the 2016, then went inside to see CarFax report and talk price. After first saying “no wiggle room,” the salesman went to see the sales manager, Jon Argento, then came back with a lower price. We asked about sleeping on it, coming back next day, they said No, can’t hold it for you. We said, it’s been on your lot for over two months, we’ll take our chances. Then they said that price was only good for that day. That started to sound fishy to us. Our salesman disappeared and then another salesman came over to ask if we had the key to that car, claiming he had a customer who wanted to look at it. That sounded like pure baloney to us, totally playing games with us, and we said so. We thought then about walking away completely, but we liked the car, so told salesman and manager we wanted to go for lunch (it was now 2 pm and we were cranky and hungry) and think about it on a full stomach. We filled out the initial finance form and left to find lunch. After we ate I called our salesman and told him we want it, we’re heading to a nearby bank to get the cashier’s check. He asked us to come fill out more finance paperwork first, but we said no because by then the bank would be closed. While we were at the bank he texted to ask, When will you get here? In ten minutes, we replied. Then, as we DROVE INTO he Passport Nissan parking lot, the sales manager rushed out and told us they’d sold “our” car to someone else, but he’d show us the 2018s at the same price. We were so disgusted by then that we decided to just leave. As we were driving off our salesman came out to offer us $1,000 less on a 2018. We shouted, H—- No, you are doing Bad Business, we are not giving you ANY of our money.Next morning I got an email from Passport Nissan announcing “New inventory,” and top on the list is “our” car. Obviously they didn’t sell it that other woman. I have no doubt that they are using that pretty car to draw in customers, only to connive, lie, and trick them into buying something else. It was a disgusting experience. What a terrible job that must be, lying to people for a living.

My experience with Passport Nissan of Marlow Heights is always pleasant and professional. In addition to that Mr. Contee, my salesperson has a great spirit and always willing to accommodate any of my requests.

My customer service rep was very professional and friendly. He explained all of the recommendations with great detail.

It went well. It should be noted that when I purchased the vehicle, it did not have Nissan wheel locks on the wheels. I did not know this, but Robert knew just by looking at them. I dont know why you would sell me a car with someone elses wheel locks on it, but I should have at least been informed at the time of purchase ... plus, I learned that you sold me a car that has been discontinued ... then tried to use that knowledge to talk me into buying another car from you? What kind of sales technique is that?

Everyone was so great. They listened to my needs and tailored my car purchase to fit my budget and still gave me the best vehicle that fits my family and lifestyle needs..

My experience was amazing. Mr. Tony Contee is the best car salesperson ever! He listened to what I wanted and delivered just that plus more. Amazing customer service and just an amazing person in general. He is genuine and not pushy at all which gave me time to find the car that best suited me. Also, the atmosphere of the entire dealership was great.

They scheduled me quickly, were very accommodating, did excellent work, and kept me informed. Waiting area was clean and spacious. Staff were respectful and professional.

I received great service as always. Nissan team member Mr. Damon Wells gave me the best customer service. KUDOS!!!!😊👍🖐

Service performed on my vehicle was good. I just would like more communication with technicians repairing my car. Overall I like coming to Passport Nissan for my service.

The worst experience of my life. I wish I never gave them my car. I had taken it to get fixed, paid nearly $700 just for it to have the EXACT same problem when I pulled off the lot. Upon taking it back for them to fix their errors, I can’t get in contact with anyone for a status on my vehicle, which has been there for a month now. I’ve left several voicemails for the service manager who never got back to me, whoever overlooks the tech is never available and never returns any of my calls, and when I somehow do get a status the tech is never there. This has been the worst experience of my entire life. At this point I don’t even know if they know how to fix the problem.

The advisor called and was friendly. Asked to keep car over night and was respectful of my time

I couldnt have asked for a better experience! Everyone was professional, courteous and helpful. I was kept apprised of my cars condition every step of the way. Fred the shuttle driver even took my wet sweater inside (my sunroof was leaking) and dried it. I was absolutely astonished and incredibly grateful. I couldnt have asked for a nicer and more efficient service rep than Robert Adams, who made it all go smooth as glass. I would definitely use Passport Nissan again.

Gary Lee and Brandon are the best. They both were very professional and explained everything to me, and the process was very fast. I was not in there all night like you are at other dealerships.

Damon Wells is always my go to technician! I specifically ask for him everytime I want anything done to my car! He always provides me with great customer service!

My experience was very good my service advisor Rome was very professional and kept me informed of the status of my car

Everyone was fantastic from our salesperson Tony to the finance manager Mark. They made the whole car buying process extremely easy.

They were nice in helping me couldve stayed in more contact with me about what was going with my car between service reps because my initial one got sick an no one ever contacted me to let me nor did they let me when they started work on my car but overall they did a good job.

Awesome customer service no loaners available so gave me a Lyft to go home so I didn’t have to wait 3 hours in the waiting room.

Rome did an amazing job keeping me informed about my car service.

I just want to thank Brandon Anderson, for the outstanding customer support and best sales man I am ever came across. He made my experience at passport Nissan Marlow Heights, one I will never forget thank you so much again and keep up the good work.

My Salesman, Nicholas Ihuoma, provided excellent customer service!

I went here yesterday and purchased a 2020 Nissan Sentra and I worked with Tony. He was such a pleasure to work with and I highly recommend them and him. The sales manager was awesome as well and I think his name is Kadeem. They will definitely get you what you are looking for

Great customer service from the time I called until I left with my vehicle. Waited about 4-5 hours for service but EVERYONE was friendly. I even ended up test driving a vehicle while waiting and will be back to purchase.

It was HORRIBLE AND I WOULD NEVER COME BACK! THE STAFF IN THE SERVICE DEPARTMENT IS RUDE, IGNORANT AND DISRESPECTFUL TO CUSTOMERS. Whomever answers the calls is extremely RUDE and Unprofessional. I called several times for several days to contact the SERVICE MANAGER AND HAS BEEN GIVEN THE RUN AROUND! Still to this day have not spoken to him.

The Service Manager is garbage. He gives you pep boys quality custom service.

I had an excellent experience today at Nissan Passport of Marlow Heights. Mike Davis was my sales rep. He presented me with GREAT customer service and was mindful of my needs and any concerns. This was one of the smoothest purchases I have ever had. Thanks Mike you are the BEST!!!

They are really to the point and get the job done. I also witnessed a customer being irrational and trying to blame them for a bad part in his car and the professional really handled himself and the situation so well. It irritated me that the customer had his mask below his nose but I was really impressed with the professionals responses...and my car was nice and clean when I got it back 😊

My family and I recently went to Nissan to purchase a Rogue and was welcomed with the biggest smile and welcoming personality by Mr.Komi! Not only was he very knowledgeable, but he also delivered exceptional customer while working with us through the entire process. He made a stressful process so relaxing and smooth. The sales Manager John was also very helpful in providing all of we needed to make the best decision for us. We are soooo pleased with our new Rogue and HIGHLY recommend getting your next Nissan from Auth Way and don’t forget to request Komi!

So I recently trade my 2019 Altima SR for 2021. Interface started acting up 2 wks in. Then front break sensor flashes on and off daily to say not functioning properly. Finally im off work early enough to get it back to you for service. Reluctantly they have a loaner and it’s filthy inside cobwebs, pollen something white on passenger floor I didn’t notice until 30min into my drive home. Greasy door as if previous person ate in car. During the middle of pandemic mind you. So I now have to go get it cleaned myself. It’s a bit much.

I’d like to start off by saying my experience with at this location it was great. I came to get my Nissan rogue worked on and JP in the service department was awesome! He relieve me with communication throughout the process by calling and updating me with my vehicle. JP even made sure that my vehicle was taken care of in a timely manner, but also not rushed. When picking up my vehicle I wasn’t rushed to inspect my vehicle. And When I had questions about the smallest thing JP made sure he got it taken care of. John Poole, I believe is his actual name. Thank you again.

I had a really great experience with my salesperson Mr. Derrick Turner, he went above an beyond to ensure that I was leaving there happy and satisfied with my purchase! And, I definitely was! Kudos, to Mr. Turner!

Rome is an excellent service advisors. I know when I bring my vehicle in for service I will always have an expert whom understands my service needs and will provide an excellent experience. Thank you Rome for always being customer service oriented!!!!

I set the time to come and get the car and I pointed it out in email communication and the phone conversation i had with the person named Carl, i am coming to take the car of the lot and i even came 1 h before i was suppose and some one came before me and took the car infront of me and to make this even worse i drove 1 h to come to their place just so they could sell it to aomeone else that showed at their door ….. absolutely unprofessional and unbelievable rude

Carlos Mejia sold an awesome 2017 Nissan 370Z to me -- exactly what I was looking for -- it just came in so I snagged it as quick as I could as a surprise for my son! Carlos was attentive, answered all my questions, and made sure the car was detailed and full of gas. He guided me through the process efficiently so our stay at the dealership was quick, and encouraged me to call insurance right away so we could take the car home. I know that even after the purchase, I can reach out to him for anything. Thank you, Carlos and Nissan Passport!

Passport Nissan did a excellent job with my car. The tech went the extra mile to make sure my car was ready and taken care of and excellent customer service... Great job!!! Very Happy

My 2010 Nissan Murano had radiator issue. The person who gave me service, his first name Rome was nice and explained everything and delivered excellent service. Car was fixed next day. When I picked up the car and drove it home. When I arrived home I checked the car and I found out that both high and low pressure valves caps are missing. Also when the technician changed the radiator several of the black plastic cover holders are missing. The coolant over flow bottle was way over filled beyond the MAX mark I am not sure if this has any negative effect but I believe the MAx mark is there for a reason. To me it looks like some details are over looked by the technician. As a customer this dose not give me a peace of mind that and makes me wonder what other details might have been missed. For a $ 1000 repair made i did not get the level of relief and worth visiting the center. Thank you.

Robert did an amazing job getting my car taken care of. I was very happy with the experience and will use passport again in the future if needed.

I had a horrible and shady business like practices with this dealership. I had inquired about a vehicle on their lot on June 12th at 8:34am and worked with Parul their internet Manager. I had inquired about the price, agreed to the price, but never heard back from the finance department to FINALIZE my purchase at the end of their business day on Saturday. I called on Monday June 14th at 9:45am in the morning...ONLY TO FIND THAT THE VAN HAD BEEN SOLD. I have no idea how a car dealership sells a vehicle after being opened for 45 minutes on a Monday morning. Confused and severely aggravated I asked my sales manager, Phil, to tell me what happened to my deal and all I was told was First come first serve..., UHM SIR I WAS FIRST ON SATURDAY, or least I thought I was! There was no mentioning to me that any other party was interested in purchasing this vehicle. This was one of the worst customer service experience Ive ever had with, completely left in the dark and a complete waste of my time.

Great customer service, attentive, and professional.

Carl is an amazing salesman. He provided excellent customer service and made my first experience buying a car a breeze. I would most definitely recommend Carl to everyone that I know.

I came to Passport Nissan and just wanted to browse the car selection. I was buying my first car so I wanted it to be perfect. I worked with Carlos and he was amazing, Great Customer service, went in detail about the car and he made me feel comfortable with making my decision. After receiving my vehicle I like how someone followed up with me and ask me How did I like my car ? The service here is exceptional.

I sent my car into the service department to get an complete diagnostic of my engine. Well i discover that the were at lot of things i needed repaired on my vehicle, but there wete sime parts that i replace that were brand new and i was told they were need to replaced which left a bad taste in my mouth with the high pricing. However, Damon. (Service department) was outstanding in working with me in getting issues i had concern about address.

The whole team was great.

My experience was the best in working with Kadeem and Tony. There was another gentleman the manager. I know I didnt have the best of credit. But they worked with me. They help me get a payment that I was comfortable with. They was not pushy trying to sell me something I didnt want. I got what I wanted and Im happy. Thanks to Nissan Passport.

I came to Passport Nissan with a task of finding a special vehicle for my loved one. I enjoyed the professionalism, customer service, and personality of my salesman Brandon Anderson! Brandon made my process seamless, tailored, and efficient. I definitely will recommend this establishment to my network!

I recently purchased the perfect vehicle and Brandon in sales delivered superior customer service, anticipating and meeting my needs exactly.

My recent visit was excellent. My vehicle was serviced to my expectation. Looking forward to visiting Passport Nissan for my next service.

I went in and came out with a car! Derrick was the best from the time i walked in until it was time for me to go. The fastest I’ve been in and out a dealership.

Ive had 15 cars and work my whole life. Worse experience either. Thank God I have my car. Paid for.

Very poor service. Took my car in for a recall was told the part will be in a few days and someone will call me, two weeks late no call. It took another week and half just get service advisor on the phone smh

High quality and timely service.

About a year ago squirrels chewed up some of the wires in my truck. I went through insurance and the repairs were done by Passport for about 1/4 of the value of the truck. I didnt have much input into this because my insurance company was managing the issue. This year, squirrels chewed on wires again but the damage was far less extensive so I just took it to Passport myself rather than going through insurance. At first, they wanted to charge $2500 to replace the whole wiring harness even though only 2 small wires were damaged. When I asked them just to repair the damaged wires they said they could do that for $1500. After some back and forth they came down to about $950 and said that was as low as they could go so I decided to just fix it myself. I ordered all the tools and supplies online and $60 (including the tools) and 30 min worth of work later the truck is fixed and running perfectly. So basically, they wanted to charge me $950 for 30 min worth of work. Unless your car is under warranty and being fixed for free, do yourself a favor and go somewhere else.

I can honestly say the manager Ryan Roberts made my first visit pleasant. I was supposed to receive my car on Monday and got it Tuesday and they forgot to wash my car. I told them and they cleaned it right away. Overall experience was good.

This is a complaint about the service that I received at the Passport Nissan (Camp Springs Location). I went there on March 29 and inquired about either a certified pre-owned pathfinder or 2020 pathfinder. I had my 10 month old daughter with me so I told them I could come back on March 31 for an appraisal. I got to the dealership at 5:30 and immediately the salesperson said “You’re here to buy tonight”. I said “No, I was told I can come get the appraisal which should take about 30 mins and then we can talk used/new based on what my trade-in value is.” His attitude instantly changed. He took my keys, and then left. Came back in 10 mins with my keys and then said “The guy who did your appraisal is busy so I’ll call you. Since I thought you came here to buy”. I never heard from Passport regarding my appraisal and I have been coming to your location with great service for years. So since I didn’t EVER hear from your office, I ended up getting on Cars.com and going to Herb Nissan (Silver Spring location) where they took the time to actually treat me like a customer. I purchased a 2018 Pathfinder Platinum (Certified Used) on April 5. I writing to tell you that this was the worse and most unprofessional customer service that I’ve ever received from any dealership

I have a 07 nissan maxima, its always a Great pleasure 😀 doing business with Passport Nissan

We had a great experience buying a car at Passport Nissan. Everyone was great, and especially Brandon our sales person. He was friendly, professional, wasnt pushy (something the other 5 dealerships we visited had a problem with), and got us into the right car! If youre looking for a Nissan give them a try.

I really want to give a BIG thank you to Mr. Tony. If it wasnt for him this entire experience wouldve been a bore to me. However, Mr. Tony made me feel at ease. I can say that I truly trust in him and the Nissan team over at Marlow Heights. Another big shout out to the finance department! Thank you for all that you do!

It took a little wait but was worth the wait ✋

The cost of your standard oil change ($68)is simply too high, most dealerships pad their prices with extras, the fact that you cant even vacuum out the cabin or spray down the car. Its simple customer service!!

My sales rep was absolutely the best. I have profound hearing loss but he took the time to write down everything for me. He was very patient and understanding. And the financial rep did the same. They both displayed outstanding professionalism.

The worst service ever, had my car for 5 days and never got into the shop, Dennis is aterrible as a advisor. He never return calls or answers the phone . Do not buy a car here or service it stay away!!

Angie strikes again. I only come here to Angie for any car services I may need. When one door closed for me, she took her time out to find another route for me and it ended up being a better choice. Thanks Again

I brought my car brand new 2020 Sentra . Two weeks from when I brought it the passenger side vent didn’t work, so air wasn’t coming out . I called my sales rep because he was the most helpful at first. Two days later I have a warning light on my dash . Again brand new car should have NO issues cause that’s the purpose of getting a brand new car. Service manager Ryan was very nonchalant, customer service was a solid 2. They are so press to push out a vehicle but when there is a issue there’s no urgency.

The overall service is good. However, it would be nice to vacuum and wash the vehicle after service has been completed.

I want to thank Chris Johnson for looking out for me, he gave great customer service and made sure I was straight in getting what I wanted and for a great price.. if you need a new vehicle please stop by and ask for him he will take care of you..thank you Chris Johnson..

I thank Rome for showing me the problems with my car, while up on the rack.

Staff was very accommodating and my sales rep, Chris Johnson, was very professional, knowledgeable and friendly. He made the stress of purchasing a vehicle very easy and less time consuming. I highly recommend this dealership and sales consultant.

Everything is and was perfect, no problems.

My appointment was for 10:15 AM 11/7/2020. I arrived early and Dennis came out to be the service person for me. He texted me at 10:06 to say I could text the number back at any time or view my repair order. At 11:42 I asked how much longer it would take. I got no response. At 12:06 I walked down to the service office to ask Dennis how much longer it would take since I never got a response. He didnt address the no response to my text but told me it would be at least 30-40 more minutes. I asked what was taking so long and he, with an attitude, said, the work is being done! I then responded back that I had an appointment and for an oil change, tire rotation, and 2 filters being replaced it shouldnt take almost two hours. I have been at this dealership before and Im in and out in less than an hour for an oil change. I reminded him that I had an appointment and he said that doesnt matter! He said appointments dont guarantee a time slot. I was FURIOUS!!! I immediately asked where the call center was that took my call and who was in charge that day. He told me at BMW and that Ryan was the manager. I asked if Ryan was here. He said yes. I said please get him. He called, or acted like he was calling someone, and said can you come down when you get a chance? He then removed the phone from his ear and I was still standing across the desk. He told me I should wait outside. I stood there for about 30 minutes - never saw Ryan. I walked away from that doorway to the open area near the snack machine. I called Ryan myself. I didnt get him so I left a message. At 12:44 Ryan called me back and I told him exactly what is mentioned here. Dennis gave me the WORSE service I have had in a very long time. He lacks customer service skills. He is poor representation of Nissan! I am not sure I will return to this location which is sad because it is so close to my house!

Rome is the best in the service office!

Quick fast and painless. Rome took great care of my wife’s car.

They gave someone my car key and the person almost drove off in my car! If I hadnt been outside with my car in sight this woman would have driven away in my car with my personal belongings. They did not do any detailing inside or top off my coolant. It doesnt feel like the employees have you and your car in their best interest. I might as well just take it to a random auto shop instead of driving over 30 minutes to come to the dealership.Im only giving a 1 because John was nice.

I recently went in looking to trade my 2017 Nissan Rogue for something newer. Carl Morris was the sales person who helped me, and he was amazing from start to finish. His honesty and ability to relate to my experience was very refreshing. I ended up leaving with a 2020 Rogue and feeling confident about my purchase thanks to him.

I went to Nissan Passport on AUTH way just to have a tire rotation, filter and oil change and same day I had the worse dark colored leaks in my drive way. My truck is one years old with no dents, damages and kept very clean and no this mechanical issue is going to cost me problems unless the services manager fix the problem. do not go here, they also tried to trick me and said they rotated my tires and didnt. I took one of the caps off the right front side for my own confirmation just to be sure and when they brought the truck back that same tire that I took the cap off was still on the same side. never rotated REALLY!

The staff was very personable. They kept me abreast of the process and shared info in a manner that I could easily understand.

Always experience great customer service from Dennis Windsor he takes care of me getting service done to my vehicle.

I was so impressed with Passport. I was able to work with Brandon through email and phone to get my new Rogue delivered to my house. During these COVID pandemic times, I really appreciated his work. He explained my new car functions, the process and the paperwork beautifully. He was a pleasure to work with and recommend him highly.

Thank you Koray for making this process easy, quick, and customer service oriented. Koray listened to what I needed and wanted from my new vehicle, and paired me with the perfect make, model and trim on the first try! I love my new Nissan Maxima- Platinum

This Nissan dealership was amazing! The workers were so kind and willing to help me find the perfect car that fit me and my price! Never felt pressure to buy a car but ended up leaving the lot with one. The best experience I had trying cars.

I was happy with the service at the dealership and everything was fine until they lost my registration paperwork and ultimately sent me a refund for not processing it like they were supposed to. It was a huge hassle and they were not very helpful.

From the front door to the back gate, the staff greets you with a smile and a warm welcome. All of their customer service is outstanding! Thank you.

The process was fast and my waiting was very comfortable and the Agent was wonderful Damon

My experience at Passport is always good. The service advisor (Dennis) is always pleasant and provides excellent customer service!!!

Brandon and Mark were Absolutely amazing 👏

Chester was very welcoming, and responsive to my inquiry! He went above and beyond to ensure I could get in a new car. Komi was very diligent, attentive, responsive to my request. Best experience I’ve had purchasing a car EVER!

Work was completed as promised and come in under budget.

This was my 1st time at Passport Nissan and I was very pleased. My service rep was Rome and he was very helpful. I needed a repair and he found out it was still under warranty. I was given a courtesy rental car and was able to go to work. By that evening my car was ready. My car was clean and ready to go. This service experience could not have gone better. I really appreciate the great service I received. Thank you Rome and Nissan Passport.

Mr.Conty showed excellent customer relations i wil recomend him and Passport Nissan to anyone looking for an automobile!!

Just and got my first oil change, they was very nice

As always the service provide from Rome Williams when I brought in my car was superb as always. He made sure that I got to my next appointment on time. The service Dane to my car was excellent, my car is driving like it’s fresh off the lot again.

Phil was very knowledgeable and pleasant with the whole process. Did not pressure us and understood my family’s needs. I would most def recommend him.

Issue resolve after speaking to Debbie, 5 stars for her customer service

My Tech always tells me how long its going to be hes always honest with me

Dennis Windsor has been awesome! In 20 years of working with Dennis, I received nothing but the best service.

It was a pleasure working with Mr Williams at passport Nissan getting my recall serviced. This dealership has definitely improved on their customer service. Overall experience was a pleasure and look forward to being serviced again. I will definitely recommend family and friends.

Very kind staff members, GM was very welcoming. First time purchasing a new vehicle, the team made this very sweat less. Definitely recommending friends and family to Passport.