Excellent experience! From the moment going into the store, they took the time to help me go through numerous color options that also fit my budget. The installation crew were polite, efficient, and very personable. I was impressed with their speed and quality, especially the flexible corner-round they installed around my fireplace.
We had a great experience with Metro Carpet and Floors. Not only is their pricing competitive, but they helped us find comparable carpet in stock that enabled us to get new carpet in two weeks, less than half the lead time of a competitor we also considered. Everyone we worked with was friendly, efficient and skilled. We love our new carpet and appreciated the excellent customer service! We will definitely go back to Metro Floors for our next project.
Working with Metro Carpet & Floors was probably the best home improvement experience we have ever had. We worked with Mike and he was able to offer numerous options to address our needs and budget. Within 10 minutes we had selected our carpet and scheduled an install. The two person team that came to install were on time, quick, clean, and also a breeze to work with. I might not be looking forward to replacing flooring in other areas of the house, but I am looking forward to working with Metro Carpet & Floors again!
Al and Abe were great to work with! They are super upfront about everything which I love. There’s no hidden fees or surprises. Also, the installers were nice and cleaned up everything! They even hauled away the old carpet and padding which I thought we would have to handle. We used Metro Carpet on a referral from a friend and so glad we did! Thank you!!
Never ever waste your time to shop around for carpets and flooring in terms of quality, price, customer service and timing. I spent God knows how many weeks to find someone to do carpet in bedrooms and laminate for living area. Mike is your man. He is so patient, nice, friendly and is willing to educate you to pick what is best for your house. I am so happy that I chose Metro carpet. After I talked to Mike, in a week I had new carpet in bedrooms and laminated flooring in living area, kitchen, and stairs. They did a fabulous job.
After a horrible experience with another company - waiting for months and having them cancel during our window we were scheduled, then delaying another 3 weeks - we went to Metro Carpet & Floors because it was recommended to us. We spoke with Mike there on Monday, picked out our carpet and it was installed today. Only 3 days later. The installer, Don, did a fantastic job. I would highly recommend this company for your flooring needs!! Not to mention we saved money, and the customer service was superior to the original company we were dealing with.
3 times a customer here, many kind of carpets to choose ranging from inexpensive to luxury. Installation is professional every times. Highly recommended. My next stop for anything flooring related.
We wondered how installment would go considering wed purchased a large remnant for a weird-shaped basement room.Metro was on time. When their installer guy came alone, I thought : Hows THIS gonna go?But their guy worked like beast-mode; fast, professional, perfect job. I cant believe what we got for such a great price. I paid 30% more at another very popular place for a carpet installation last year . Metro beat them by a mile.
After they completed the project we noticed they did not install stair nose and the overhang is dangerous for my kids. I was told they could come in to replace it but am not hearing back months later.
Mike has done 2 flooring jobs for me. The first was new vinyl flooring thru out most of the downstairs and the 2nd was new carpet in the family room. The installer were very professional and courteous and both did an awesome job. I had a 5X6 piece of carpet left over and Mike is having it binded for me so I can use it as a rug. I appreciate the service and will use them for my flooring in the future
Used them for our commercial space. Professional from beginning to end. Friendly service, and excellent customer service. Installers did a wonderful job in installing the carpet. Very neat and cleaned up area so nicely. highly recommend to use them.
Metro Carpet showroom in Canton has so much to offer. I was extremely happy with the selection available in the showroom to touch and to compare colors and pricing. They had samples installed on their showroom floor giving an idea of the feel under foot. I was never rushed or pressured by a sales person. Their pricing beat a competitor’s estimate making the choice easy. This is my 3rd purchase with them. I am completely satisfied again.My installation was pushed a day due to issues on the previous install. We rescheduled for the following day and I was impressed with the amount of time it actually does take to tear out and install new carpet with attention to the seams.Overall very happy with my new carpet and the speed between order and installation, about 2 weeks. I recommend.
Al made the whole process easy and installation was a breeze. Thanks guys!
I recently got carpet installed from Metro Carpet. These guys have a great selection of carpets at some of the best prices available with them. They always have carpets available on their shop floor for selection. You can get an amazing carpet at fantastic pricing if you select from one from the carpets available on the floor. I was able to get the plushest carpet, installed at less than half the price that I would have paid at Home Depot for just the carpet! Stop by these guys and do yourself a favor.
I moved into a home without much time to spare prior to Thanksgiving. My father called me and recommended Metro highly after hiring their services twice before when I mentioned I needed to re-carpet the bedrooms. Metro hooked me up with an extremely competitive rate on the carpet, offering the full services of carpet rip out and installation, including hauling out the old carpet which I had ripped out myself. Furthermore, I expressed my need for a speedy installation, and they were accommodating. My carpets were finished within a two-hour block two days before Thanksgiving, and they look even better in the bedrooms than they did in the showroom. Highly recommended and I will be shopping here in the future for my flooring needs.
Great experience from top to bottom! No complaints. We had all of our existing carpet replaced, which was a lot. Office, dining room, living room, up the stairs, hallway, and 4 bedrooms. It was a big job! It was easy to schedule a free measurement, install was scheduled pretty quickly and everyone showed up when they said and on time. The guys who installed the carpet worked their butts off to get a two day job, done in one, which is what we were really hoping for. After all of the carpet was installed and cleaned up, I realized that I never had Metro measure for our downstairs hall closet. I called the next day and Mike said that it was no problem and hed have someone out the following week to take care of it. Great customer service, for a mistake that I made! Would highly recommend.
Fantastic selection and customer service. I needed new carpet on my stairs; I stopped in and scheduled an install within a week! We love the stairs!The installation team was very friendly and COVID SAFE!I wouldn’t go anywhere else for my flooring needs.
Mike is awesome. They did our whole house carpet and pad - honest, great quality and reliable. We recently had a leak in our basement and Mike got me new pad and installed in just a couple days in time for our upcoming party. He went above and beyond. I highly recommend them!
Metro Carpet & Floors did just a remarkable job for a client I support— twice! They carpeted her walkout basement beautifully, and we loved it so much we had them come back and do the entire upstairs as well as the family room. They are reasonably priced, have an incredible selection of carpet, use experienced and skilled instillation teams, and have been in the business a very long time. I’d highly recommend them!!
We went in & found the perfect carpet. Great price, great service. Couldnt be happier!
Great feeling carpet and even better customer service. They really make you feel like they are a part of your family and helping make your home look exactly like you need. Extremely quick as well!! Mike is the man!
I am so happy I went with Metro Carpet. I knew exactly what I wanted when I went in, told them what I wanted and they exceeded my expectations. My carpet is amazing. Not only that, but I needed to get it done by a specific time... but then it got pushed back due to the sellers in my house needing 30 more days of occupancy. But Metro Carpet worked with me and got my carpet in right on time for me. It was also a very reasonable price for everything too.The installers were very respectful of my house as well. They asked permission to even wash their hands. I would 100% recommend Metro Carpet to anyone needing carpet in a timely manner.
Amazing from start to finish!! We just bought a new house and struggled to find someone to install new carpet but Mike saved the day! Abe was able to come out and measure the day after we called. We went in to pick out carpet and Abe was a huge help finding us not only carpet that met our needs (kids and dog) but also in stock. They were able to install 2 days later and John is by far the best installer we’ve ever worked with. With just under 1200 square feet of carpet to tear out and install the job was done quickly and professionally. Would definitely recommend Metro Carpet to anyone that is looking for new flooring!
I rarely write reviews online, but I wanted to share our extremely positive experience with the Metro Carpet Canton location. We just purchased a new home and needed new carpet throughout the house - it was a pretty big job at roughly 2400 sq ft of carpeting needed. We had quotes from two carpet companies, one being Metro Carpet. Mike came out to do the quote and seemed very experienced with doing measurements. While he did not have carpet samples with him, he advised me to go to the actual store to select what I wanted since they had so many options. At the time I thought this was an inconvenience but upon arriving at the store, I realized he was right. They have a ton of options and I’m glad I went in person to make my selection. I briefly described what type of carpet I was looking for, and Mike showed me a few options that were exactly what I wanted. The quote came back lower than the other company for very similar carpeting, and I actually liked Metro’s options better than the other place. Quality of the carpet and padding was the same if not better based on what I chose.Fast forward to installation - they said it would be a two day job which we were fine with. Jim and his installation crew arrived on time, were polite, professional, and we were very impressed with Jim’s knowledge and expertise. The whole team worked tirelessly all day long - I have worked with many, many contractors and installers over the years and I can confidently say that Jim and his crew’s work ethic were phenomenal. They asked if we would be ok with staying a little later so they could try to finish up the two day job in one day, and we were thrilled. They ended up finishing that same day, did a great job cleaning up and moving furniture back in place, and were just overall a really great team. My house looks so much better with the new carpet and we are happy with the quality, service and price. We will probably never use another flooring company again and highly recommend Metro Carpet!
Mike was great with his customer service. He did the measurements and took care of our order right away. Thank you! Looking forward to a great install.
If I could give NO stars I would.They dont care about customer satisfaction, or doing the job right.Save yourself the trouble, and go elsewhere to get your floors done.I had to hire another company to fix the horrible job they did.Dont see how theyre still in business, I wouldnt let them clean my toilets....
These guys are awesome! I am ver particular, especially when it comes to my home. They went above and beyond to help make sure I was 100% satisfied. Great carpet, great service, and a great price. They are amazing and I wouldnt recommend carpet from anyone else but them!
AWESOME, AWESOME, AND AWESOME! We got our entire house done with wood flooring as it used to be carpet. The people that came to work on the flooring were excellent! Such caring, she’d working, and understanding people!!! They made sure everything was perfect! I couldn’t find a single flaw! They were supposed to finish in a week but finished in less than 3 days simply because of their dedication and Long hours! No they did not rush, they worked countless hours from (10-9 PM). Did not take any shortcuts, moved furniture with respect, and placed back into right areas. I’m blown away by the pace and quality of their work! This is the place to go!!
Great selection of carpets .Competitive prices . No high pressure sales .Very happy with our installation of 2200 sq.ft of Metro carpeting.
We purchased carpet installation from Metro last summer. They were very reasonable and gave us outstanding service. We went back today for Vinyl Plank Flooring were very pleased again!
I was so impressed with the work, the cost, and the quality! I recommend them highly! Mine was a big job with little space to move all of my heavy furniture. They did so with ease and put everything back just how I wanted it with patience and perfection. They even hooked my tvs back up. My place looks beautiful! Thank you metro carpet! And please know they dont just do carpet, they do it all.
I called and spoke to Michael to see if they did donations of carpet remnants for our child care facility. He told me that they would be happy to help and donated a 12x8 piece of carpeting. He was wonderful to work with and I appreciate his generosity. Would highly recommend this place!
My overall experience with Metro Carpet & Floors was excellent. Mike made sure I received everything that I wanted. His customer service skills were stellar. I am very happy with my floors. They are beautiful!
Very easy to work with. The prices were fair and the service has great! We got Carpeting and laminate flooring from Metro Carpet. The workers that installed the flooring were very respectful of our home and did an excellent job with installation. The entire process was simple and quick.
You’re very fast and professional. They were very polite and respectful. Quality work and left the place clean. Would recommend To anybody who needs good carpet installed with a reasonable price.
Great customer service - wide selection and really good prices. Recommending Metro to all of my friends and family.
We send all of our customers looking for carpet or floors to Metro and they are always happy. We will continue to send them your way. Thanks!
Metro Carpet in Canton has outstanding service! We just relocated from NJ and needed to get carpet in quick. They were able to get us our carpet and installation within 4 days while being patient, courteous and knowledgeable. I had to call back a couple times to make changes on my end and I was greeted with nothing but respect and care. I highly recommend Metro Carpet in Canton! Thank you Mike and Abe!
I have been recommending Metro Carpet and Flooring to all my friends and family. Mike and Abe are very professional, knowledgable, they don’t pressure you to buy the carpet. Also, the installers are highly qualified and do a great job cleaning up after the installation. I highly recommend them for their reasonable pricing and outstanding customer service.
Abe and Mike are very helpful picking out new flooring with us and what worked best for our home.Larry and his crew were OUTSTANDING !!!! Very professional and thorough plus a great sense of humor ! They did such an awesome job making our floors look so amazing !!We also had new mosaic tile done around our fireplace and it looks beautiful !We highly recommend this store and installers!
Mike is simply the best. Own investment properties in the area and can rely on Mike to provide us with the best advice and what works best for each property. His pricing, service and reliability to ensure all handled with ease means tons!
Worst customer experience I have ever had.
Very fast getting carpet installed - within 1-2 weeks after ordering. Mike provided great customer service for my family. Great quality at a great price. I would recommend this place and come back in the future.
They did a great job and were great about scheduling me in in a short notice.
Mike went above and beyond to help me order my tile and have it in a timely manner. Very friendly, educated, and professional ! I highly recommend this company over your standard tile shop !!
Excellent installation team! They were very professional, very helpful and notably very respectful and polite. Also, Abe made picking out carpet a breeze!
Wow.....can’t believe how great of a job the installers did. Quick, perfection and cleaned up everything before they left. Kudos to Mike at the store as well as the whole process took 3 days. Great price too. Thanks Metro
These guys are amazing! Customer service is key here! They went out of their way multiple times to help accommodate our constantly changing date for installation.After the installation was completed (a full day ahead of time), I searched on my hands and knees for any flaw..... I cannot find even a nail out of place.I would use Metro Floors only, and recommend them to anybody that wants quality at reasonable prices!
Very professional business and understanding to our needs the flooring install guy worked around our complete renovation and they were very friendly highly recommend this place there were $4000 cheaper than a friend of the family at Empire with huge selection and most of the products on display where you can actually walk on them
My experience was awesome! Mike at the store helped with getting me the best value for my money without compromising quality. The installer was amazing and made sure everything was done right and to my satisfaction. Thank you guys so much!
Used Metro to recarpet my entire house in February 2019. Wide selection of colors and styles. Great pricing and quick response time and installation.
We absolutely love our new vinyl flooring from Metro flooring in canton. They can be busy so be patience and youll be satisfied!! The installation was flawless with top notch people. Simply hands down competitive pricing or best prices. Compare!
Competitively priced, quality product, and the install was done VERY quickly and looks great! Pretty happy with my experience overall; the only thing that could be improved is the communication. I had to keep calling the office to schedule my install and often I would get the voicemail that was full. I was surprised they didnt call me to schedule in a timely manner (about 5 days had gone by after I placed my order for the floor and no call). But once I did get it scheduled things went very smoothly! I will use them again in the future!
I needed carpet installed within 2 weeks of walking into this store for our new home. I was greeted as soon as I walked in and had carpet picked out and measurements done that evening. Carpet was installed the next week. They helped me so much and did an amazing job! We will definitely be using them again!
We can’t say enough about Metro Carpet & Floors Canton. From the moment we walked in we were pleased with the selections, willingness to get us the lowest prices and kindness shown by Mike. He went out of his way to sit down and work with us exceeding our expectations. We ended up getting beautiful carpet for our entire house and also a bathroom laid with vinyl. Both times the crews came out they were friendly and efficient and we are very pleased with both floorings. We highly recommend visiting Metro and choosing them for all your flooring needs. Mike is a man of his word and will work to get you the best of the best at a reasonable price. He isn’t out for your money like most, he genuinely cares and wants you to love your flooring from Metro!
I am a person that never writes review however, this one needed to be done! I had my carpet done by Metro Carpet & Floors and I absolutely LOVE IT!!! The installer, PEDRO AND HIS SON ARE AWESOME!!! They did a great job and would recommend them to anyone!! They stayed until til the job was complete. Cleaned up after they were done and moved all my furniture back to each room. I had my entire home done, from top to bottom and everything turn out great!!! I wish I had taken before and after pics so everyone could see the transformation!!! Thanks again Metro Carpet & Floors!!!
Great pricing. Way less stress than Lowe’s and Home Depot. Will definitely use again
Top knotch customer service the Installers were great! They were friendly and worked their tails off doing an excellent job! Excellent quality of Carpet including padding! I am very happy about the service and being 8 months pregnant they made the process so easy! Thank you Metro Carpet!
Sam was very efficient & did a great job onRecarpeting my lower level. Abe managed tomatch my 20+ year old carpeting.
I was remodeling my basement and needed to pick a good carpet place. I had heard about these guys through my buddies. I went and dealt with the manager Abe. I was very particular because I wanted a super soft carpet. Abe took his time to show me a bunch of different carpet designs and colors. I decided to go with this company because he was patient with me. When I finally picked the design I liked he set up a date for installation. The guys came and were done in 4 hours. They cleaned up after themselves. 5 stars keep up the good work! And to the owner make sure you give Abe a pat on the back!
I had a rental property that needed some carpeting and hardwood floor installation before I could rent it out. I went in for an estimate and found the price was very competitive, if not better, than Lowe’s and Home Depot. The customer service and the whole experience in general was light years ahead of my experience with the big box stores. Highly recommend!
Excellent professional service, installation and price !! Highly recommend for carpet, and hardwood flooring!!!
Look no further, let these guys take care of you. Beautiful job installing vinyl plank flooring, wife couldnt be happier. Had two minor issues shortly after install and Balcone crew came out and did a fixed it right up. On time, great guys installing, couldnt be happier with new floors, and priced right. Dont waste time looking for better, you will just be wasting gas.
I went in to check out area rugs and found one I thought I would like. The guy working said we could try it out for a couple days and we could return it by Monday. We purchased it on Saturday. I was able to make it back to the store on Tuesday and another employee would not take the rug back because they have a no returns policy because of their Never Used Rugs Guarantee. He called the other employee who might have been the store manager and confirmed he said monday, so they wouldnt take it back. I checked their website and did not find any such info on never used guarantees, no returns, or all sales final. Maybe I should have heeded their return ultimatum when my receipt looked like it could have come from a local mini-mart/liquor store. There were no details on the item purchased or return policy, just the price. I cant believe they couldnt get passed taking a return on a $250 rug with the potential for thousands in business from a new home owner who might come looking for carpet installation, bathroom tiles or a hardwood replacement. I am glad my experience began and ended with a rug I can live with. Other reviews affirmed my thoughts on the company and how once they get their product out the door they will be done with their customer.
Its amazing how easy they make everything from the ordering to the measuring, installation and clean up afterward. I loveeeeee this company because the sales guys are honest and have much better deals than anyone out there. Youve earned a customer for life thank you
Quality area rugs at affordable prices
Ive been satisfied with Metro Carpet in Canton. I send my clients to them and use them on my own property. They are very busy but have always gotten the job done. Youll likely save 40% in price compared to the big commercial stores that refer their installs out to a 3rd party. 5-Stars
Metro did a great job recarpeting our home. We were reffrefed to Abe after getting quotes from a number of other companies. Their prices were competitive for equal quality product. Customer service and installation was top notch. We are very satisfied with our carpet and we saved a lot of money by choosing Metro.
They did a great job at my home. Last year they installed carpet in all my home. They were flexible about date of installation and the team they sent was professional and that cleaned up before leaving. We added a sunroom this year and went again there to find a matching carpet. The sales man was nice and told us to go to their Dearborn heights location so we could find something that match it. We went there and they did not only get us what we needed. They gave us a great deal as well. They can sell you a great quality carpet for the a little bit extra of the contractor carpet cost. Keep it up!
Quick Installation and quality carpet. Wonderful job.
Wonderful job, excellent installation. Thank you!
I have had nothing but problems trying to get Metro Carpet and Floors to fix the horrible job they did on my kitchen floor. Had them come and fix it once, now they need to come back again and they have no called no showed twice. Finally they sent a different installer to fix the floor!! I am totally happy with the quality of work he did!!
When my fiancé and I purchased our home, we were nervous about the hardwood floors because there was existing wood and we wanted to complete the home with matching wood, rather than changing the wood in the entire house. Mike and Abe worked deligientltly to find the exact wood to match the rest of the home, saving us a ton of money! A few weeks later, we decided to install carpet in another part of our home, but we had one issue. We needed it quick! Once again, Mike and Abe went completely out of their way for us to find the perfect carpet and get it installed as soon as possible. Not only were they honest, but their prices are unbeatable and their work is incredible. I would recommend Metro Carpet and Floors to all my friends and family!
Ordered Shaw vinyl tile for our kitchen remodel. The price fluctuated a few times, but a price was locked in and the materials purchased. Upon install we learned they didnt sell us enough glue. We bought 200 sq ft of flooring but only had enough glue for 75 sq ft. Overall the floor looks great, just an unexpected hassle when we bought materials from the same vendor. Contractors tried to get more glue but learned they do not keep it on site so we bought what was needed to finish the job from a home improvement store.
We could not be happier with our purchase and floor installation by Metro Carpet!! We did our homework and had estimates of well advertised flooring companies, the other estimates were TWICE as much for lower grade products. We could not have asked for a more knowledgable and interested salesperson then Michael, lets find the look and color you want and we will go from there, Even after several visits and taking home samples Michael was patient, interested and helpful. If you have to wait a few minutes the you go to the store it is because he is giving the customer the same time and effort he will give you. Not having a big bunch of salespeople who have to call their boss, I imagine, is one of the reasons the price and service at Metro is so great. The installer spent time picking out specific boards to best match the grain for the best look, who does that?? I could not believe it! The floors look amazing and we are grateful to Michael and Abe for their great service and great prices.
I should have known from day one when dates kept changing and time kept adding on for the house to be complete but that isnt my issue. My issue is that when I received an estimate they did not say anything about having to knock drywall down underneath the stairs to install the hardwood floors. So now I have this big hole in my basement ceiling that is my responsibility to fix I guess. I called them and told them my hard wood floor is squishy by the stairs and he explained sometimes it swells from the heat or cold and they would be out next week. I took the day off and waited and waited and they never showed. I called during business hours and no response. I am done trying to chase this business down to fix my stuff but I will let everyone I know what I think of them
I went there to check out and buy hardwood floor. The sales representative that was working there (Abe) wasnt very helpful and not very friendly. I asked him about certain brands of hardwood. He said that they dont have it in this location but they might have it in their wholesale location. I told him can you call and find out if they have it or not. He said that they are so busy that they dont have time to answer phone calls. He told me to go there and find out yourself. This is not very friendly. All it takes is 2-3 minutes of phone call. When I went to their wholesale location, they werent even busy and his boss said that he would have answered if he called. I will never go there anymore and never refer a friend.
I am happy with the Carpet selection and installation but i am not happy with the person who took the measurement for our house. The person who had come to our house and took incorrect measurement and we didnt know until the day of installation. The installer couldnt complete the job for our basement stairs because of the shortage in size and when i called the sales person he told me that he couldnt find the same design pattern to complete the stairs. So he asked us to go to the different store and pick a different carpet style. (I am really upset that i couldnt get the carpet design that i wanted and had to compromise for something else for one of the stairs) The installer arrived at our house the second time with shortage of carpet again and went back and then again he arrived two days later for the third time to install the carpet finally.07/31/18: After the above review from last week, i got a call from a Manager (Mike) and he was very honest in accepting their mistake and apologized for their actions. I was very pleased with his honest behavior and i can see the best in customer service from Metro carpet. I would definitely come in for future projects and will recommend to friends.
In 2010, I had Metro carpet and flooring install carpets in my house and they were FANTASTIC. This is not the same anymore. My wife came in from out of town to meet them at our previous house so they could replace some carpet in order to get that house on the market. The appointment was for 10am. They didnt show up and when she called they said Uh, we cant be there until 2:30. 2:30 rolls around and nothing. After more calls and more delays they changed the time to 5:30. They need to get their act together.
The best priced remnants
Have used them on 20+ houses for my business . Great prices and extremely quick turn around !
Great price! Less than national chain. Workers showed up on time and were very professional.
Awesome carpet store that offers very low prices and great carpet
Ive been doing business here for a few years hands down best products and prices in town. Great quality work always.
Ive been using metro floors for over 10years for business, personal and the community of Canton and no one bends over backwards like Abe and his team. I wish there was a way to give him 10 Stars!!!!!
Just 1 staff in the store and the were with another customer. Waited quite a while to be helped. Ultimately left without contact with salesperson.
Not a lot of personal help on visit.
Very bad customer service, not punctual for there appointments as well
Not happy with the job done and with the customer service. To start, this company does not allow floors to acclimate to house temperature before installation causing warping of floors. Also, floors were installed to tight to the walls and not enough space to allow for expansion of floors in the winter also causing additional warping of floors. Upon completion of the job, contractors did not caulk quarter round properly and left the job looking very poor as well as installing quarter round to tight which caused bowing of the quarter round. The company did come to look at the warping and said it was due to water but we had a professional company come out and assured us we have not had any water in the basement and no water damage. We called the store to let them know this and we spoke to Mike who was very unprofessional. Please look elsewhere so you do not encounter the same problems we have had and are still have to deal with. Please see photos to see for yourself.