Get a costume here...never been told that I cant not return the item. Only exchange.? Exchange for what? No even a credit store...I dont give you - 5 because its not scale. Beware your customers about the policies return before they get the items of your store. Get the damn courtesy and aware your buyers about it before buy it.
I just want to say a huge thank you to the staff that helped me today. Our family dog passed away and the ladies here went above and beyond to help me get the perfect little gift for my kids. Thank you so much for your compassion ❤️
One specific worker needs to get an attitude check. Didn’t catch her name, seemed to be some sort of manager that day as I seen her going to the cashier to help other cashiers and she was bossing everyone around or just yelling loudly I couldn’t tell. I’m trying to pick out face paint for my autistic daughter and we need our own space and time to figure out what we want, this worker parades down the aisle closing down the shelves that are empty yelling “wooo hoo almost done almost all gone!” It was only October 20th and she was acting like everyone in the store for Halloween was a bother and she couldn’t wait for it to go back to the normal non busy days. Very unprofessional, I suggest she finds a different job if she doesn’t like busy holidaysLight brown/ dark blonde straight hair girl be aware of her
They deliver inflated helium balloons locally if over $50! Great service!
I think a couple of the girls were new and learning but they were all nice! They just need to learn is that if you dont know if you carry something dont just say no, find out first, luckily I knew they carried what I needed and I asked another girl that directed me to them! Theyre young and learning!
Well stocked location for Halloween supplies and everything else.
Like any party city, everything you need. Store seems to be messy everytime I visit.
Great place for last minute Halloween stuff.
Very helpful and kind employees. Got everything I needed for a company event and they even offered to deliver the balloons for the next day. Fantastic service and detail from the team there.
We had a minor defect with a costume item, the return was zero hassle. They helped us get replacements. The clerk had a minor problem, she made it her problem not ours. I asked dumb questions about stuff I had no intention of buying, they answered them cheerfully. Great place.
Its ok if you like that kind of stuff. A little pricey.
Angie was very helpful when we called to ask for a specific type of dinnerware. We then proceeded to go get our square plates and everything needed for table settings. Got some big aluminum pans with lids for our food. Since we spent so much money Angie shared that there was a coupon online at partycity.com which saved us some money!!
The sales associates were extremely helpful and courteous.
Had just what i was looking for, but was a little under stocked
Such a great place for supplies, would recommend getting your stuff early cause they do get busy.
Had the cups with lids that I needed
Halloween costumes were lackluster. But usually the store is pretty great! Organized and the staff is so nice.
Always have great party supplies in stock!!
Great selections of items, very friendly + helpful staff
Very nice, wide selection. Clean. The staff was friendly. There were some boxes left being unpacked in the aisles and several shelves were completely wiped out which could have just been a facet of the time I was there. But in general it was a very nice store and had almost everything I needed!
Great store and customer service!!! Angie is the best employee!!!
Awsome customer service quick help when needed
You find all your party decor in here.
Shelves were empty
The ladies in the store are quite helpful!!!
The workers were very helpful and showed enthusiasm. Very dope!
Staff was friendly, helpful, and available...and only 3 days before Halloween 🎃
Ordered balloons for my sons birthday. Ended up waiting 20 minutes for them to fill up balloons... Employees were having a great time chatting and messing around though. Store was mostly clean, had a weird smell but where else do you go for party supplies......
Wasnt the cleanness of places but had everything i had and then more!Staff was great and very approachable, very attractive and very studious.i was helped by a young employee Joe, very handsome and very helpful.Halloween is coming!!!!!
Found what I went in for.Staff was okay, but appeared limited when it came to asking for help on the floor.
Had everything we needed
Expensive.
Quality vs. Price is POOR. I feel like I can buy the same stuff at a dollar tree.
Tons of party supplies but the costumes were unorganized. Store needs a makeover
Had to get last minute balloons. I went in 40 min before close and they were able to fill the order immediately! Very friendly!
They have a good selection of just about everything, and my 7 yr old daughter and I always have fun looking around / shopping there. Her favorite part is the bulk candy section. I would like it more if the prices were a little lower on some things though.
Has a decent selection of fun party items. There are amusing items to shop however I find myself thinking that this is something like an overpriced dollar store. You can buy piñatas, nice disposable drink ware and table decorations. Other items see like old stock that should be discounted and may even be returned items.If you are looking for an at home helium balloon inflation machine, there are many options here.
Nice store, laid out well and organized. Displays are kept neat and clean. However, the wait for checkout often is extended because only one cashier is available. Other cashier stations should be utilized during busy times.
Have a party or event you need something for? This is the place to go! They have absolutely everything! I needed something for the birthday girl to wear and identify as such. I was able to find quite a few items to choose from! The prices were fair and I was able to afford several selections easily. Need balloons? They have them. Some are inexpensive but some are quite expensive, such as some large mylar. They have costumes too! Seriously you need to look here for any items you may need for any celebration or event!
This store is going through many changes to help better customer service. They run out of helium often due to a global helium shortage. The employees are not lying when they mention this. There has been much improvement in the last 2 months.
Have anything your looking for your special event. One stop shop for your event. Go there first. You wont regret it. Plus it will save you a lot of time.
Excellent customer service
I went here to buy decorations, balloons, supplies, for my daughters birthday party. I purchased almost everything I needed there and it was very affordable.The reason it did not get a 5 star review:There was a pack of sunglasses I needed for party favors. Before going to the store I went online and picked out the things I wanted & needed to make sure it was all IN stock!It showed the sunglasses being available, but couldnt find them...There was a lot of stuff on top of the selves, maybe it was up there or misplaced...since it was only me and one other customer in the store I asked a staff member for help. Instead of checking or helping me find them, I was told if you dont see them, we are out! After getting home I checked the website again & could actually buy them online and pick it up the very SAME day at the SAME location!
With a large family, we practically live at Party City.Their selection of items and prices are great and their merchandise is to of the line.
Place was a mess. Floor was filthy. The only redeeming thing was the cashier was amazing
They have awesome things for parties, the staff is really helpful and nice ...their website is also helpful and easy to find what you are looking for...
Love that they had such a big assortment of diffrent characters and themes. Also the stuff was a descent price not over priced which makes it easer to get what you need and spend the money on other things that you need.
I came in this morning to get some Valentine’s Day balloons because online it didn’t let me place an order with the 89¢ special. I should have come in before but I was trying to keep it a surprise so I was unable to. When I walked in there was 3 people huddled up in the back so it took me a while to find them.... once I found them I asked if I could get some balloons blown up and the girl said “like the ones behind you?” And there were these ballon bouquets which seemed sad and deflated so I said no and asked if they could please blow up just the plain heart balloons for me. The girl said yes and proceeded to blow up my balloons but not in the friendliest manner. I walked in feeling spirited and walked out as deflated as the balloon bouquets they had by the door.
Nice place to find all the party stuff you need and see things you may not of thought to buy for parties!!😁
Very disgusting. Trash all over the flood. We came in right as it opened up. Lanes were crowded with boxes, candy wrappers, paper, overall junk all,over the floor. Carpet was stainrd and had a awful smell. I understand prty city isnt a high end place but at least care enough to make it presentable?
The service was great, staff has amazing customer service. The place had everything I needed for decorating.
Seems alittle unorganized and messy but you can always find what you need.
Waited in line way to long (10 mins) and had people in front of me still. We had to leave... It was unorganized and over priced. Walmart, GFS, Sams, even dollar tree. I might try there first!! Even online shopping might be alil better.
What a joke. Have been in three times and they were out of helium. But they will give you “free helium” if you buy balloons there.the store is a mess. The managers and employees seem illiterateYou are TERRIBLE.
Coustomer assistance is horrible. I can believe this place could hire such rude employees
Customer service is great!
Store was a wreck, no staff available to assist. When staff was asked for an item the answer was a shrug and an I dont know.
Great customer service with a smile. Thank you!
Ugh! 1 person behind the counter helping 2 ladies that are not organized, indecisive and taking far to long. The kid is doing a good job taking care of them however at this point should have called for help so others in line could be taken care of. Two more young adults go behind the counter. Those of us in line sigh with relief thinking one is going to step up & help but nope not going to happen. They have a lengthy conversation. The lady in front of me with 2 kids is getting distraught and my boyfriend is about to loose it. I tell him to wait in the car. Finally the line moves. The couple behind the counter finish talking one walks away and the other is about to but looks at me and he must of read my facial expression and decided that a paying customer may not be such an inconvenience after all.
Found what we needed for Halloween at reasonable prices
Very good store price very razonable
We just love this store, I bought all the decorations for my daughter birthday.
Staff was rude at first but they had a good selection and good prices. Will go again but hope staff is more polite next time.
Great place for all your party supply needs
Expensive but nice. I found out the world is running out of helium in ten years.
Abundance of products to choose from but no customer service supplied and the stored cluttered.
Always fun at Party City! Found everything I needed for my nieces 4th birthday 🎂
Good selection of everything u could imagine!
Store has a lot to offer its shoppers with many different themed party supplies.
I found all I needed. Selection is never the problem. However, the people who work there...all of them are rude and lazy. The store is a mess!
There were more workers inside than appeared to be needed. The shop was devoid of people, and the selection/quality of products were poor.
Great Customer Service. Front desk and other lady in aisle stocking.
Filthy place
No helium for balloons. Suggested we go to publix or walmart. We asked for string to go with the balloons and she said no that publix could give us string. We had to go back and forth for her to finally throw string in our bag for the balloons that we have to figure out how to blow up. Major attitude and always a problem going to this one in cape. Party city on 41 in ft myers is always more friendlier and CLEANER. Dont waste your time.
They have everything you would ever need for a party.
Great shopping experience, Amber is a very helpful and friendly employee!
Never have what i need or they are out of stuff dont find staff and manager very pleasant
Great place to get seasonal and birthday supplies from
Cant beat the price and they have everything you need for a party. Customer service is great very helpful
Got my Super Bowl decorations there, when I could not find them any where else!
Very disappointed. Could not get TWO balloons filled due to the helium shortage??? Went to Family Dollar and they had a full tank!
Great staff...awesome manager!
Horribly understocked
Great party baloons at Party City in Del Prado Mall. Some items pretty expensive, look for clearance items. Lots of parking, fairly quick service.
Not a lot to chose fro.
Crowded but organized... not to messy
Can be difficult to find things and the prices are very high, but the selection is often very great and their balloons are not to be missed.
Everything you need for a party just dont go before Halloween its frightening
Dirty, unorganized, rude staff, slow paced work ethic and while i was waiting another customer was told to get thier own online order because their to busy....
Plenty of people to help find costumes. Got asked by 4 different people if I was being helped
15 for 1 dollar candy is always a great deal :)
Always a great selection of decorations.
Beautiful balloons. Nice workers
Great place to buy party stuff
I needed a red carpet for an event and couldnt believe they had it for such an affordable price! It added such a nice touch to our event pictures.
Great place for party supplies and costume needs!
Not a good customer service place a bit messy and very expensive products theres no specials on any thing pretty much so its changed a lot party city is very highly priced