The salesperson was great at this store. The selection of available products was impressive. They fixed up my complicated account and saved me $100 monthly vs AT&T. Great customer support and fast fixes if you ever have a problem. 2 thumbs up all around.

Ashley and Noah are the best! Super helpful. Great store, they make you feel welcome and explain everything so well. I recommend this location!

The worst attitudes Ive ever seen!! They act like they could care less whether they get new customers or not!! Guess Ill stay where I am

Love it! Got my upgrade!

I went in to switch from Cricket because of poor customer service. I received great service while in there. The phones werent in stock, so I had to wait for them to arrive. When they shipped to the store I went in to get them activated; my son noticed the phone that we ordered 3 of was a lower price. I asked if we could receive the lower price since we ordered them 5 days before. I was told to contact sprint directly. When I did they told me to take them back the store I purchased them from. They also advised to call ahead to ensure they had phones since I had to wait on my phone to arrive at the store. When I called the store I was told there was a $45 restocking fee per phone, that I was never told about, and that I would lose all my numbers that were ported over. There was supposed to be a 30 day satisfaction guarantee. Absolutely horrible customer service.

Awesome

Long story, short: Ive had my acct and phone number for 10+ years. I needed to make some changes and somehow, someone, cancelled my number. Theres a promise that a service tkt is in the works to restore my number. I just need to be patient a couple days. So removing my original bad review (copied), Ill wait and see.

So I had a negative experience and the gentleman that was helping didnt get it fixed and I was quite upset. However the next day Shelby was able to get it taken care of. And since then everythings been ok. So hopefully that will be the only bad experience. Im am hopeful for a good experience in the future. Plus I love my phone.

Jay and Kayla were extremely helpful! We upgraded our phones and the process was quick and painless! That is saying a lot since we were upgrading from a 4s to a 6S+. I encourage everyone to come visit this store for excellent service. Ask for Jay or Kayla!

Sprint team was awesome! Best service i have ever had at a phone store! I will recommend sprint to everyone i know. Anthony and Jay have been the biggest help to myself and my family. Trying day in and day out to get us to switch. I will forever be grateful for their hardwork and dedication.

Jay was a fantastic salesperson! We really appreciated him going the extra mile to explain our new plan and find us the best deal. We recommend him to anyone thinking about switching or starting a new cell phone plan.

Answered all our questions

This is the worst Sprint store I have ever been to. They sold me a phone that was either refurbished or had been returned by another customer due to all the issues it was having. The phone would not even allow me to call Sprint.Everytime I got to a representative, the call would mystically magically drop. The only way I got to talk to them was by having a friend do a 3 way call from a friends phone. I have been a customer of Sprint for 18 years and have never been treated so badly. I pay them over $500 every month and have never had my phone cut off due to non-payment. I am a solo female truck driver who must have a phone. I had to have my old phone cut on and now have to figure out how I have to get this phone back to Sprint. I called the store and NO ONE - NO ONE from the store has yet to call me. I am extremely pissed. Im taking this to the corporate level. At the very least, someone should have called me by now but no phone call yet. I have every intention today to get in touch with the corporate office. Having to find a corporate store to return this phone is extremely frustrating. I am a truck driver. I only have so many hrs that I can drive. Now I have to not make money to pay this bill to correct this situation that they put me in. I am seriously considering drop Sprint like a hot potato. If u read the reviews of this store, they got 5 stars mostly from those shopper people. Reviews from actual customers are 1 star. Any 5 star reviews were over a year ago. I wish I had read them more carefully. Then I wouldnt be in this situation.

The customer service is absolutely terrible. They would not cooperate with what headquarters was telling them to do. The store manager insulted my family and I multiple times during our time in the store. The staff is very unprofessional and were constantly having conversations with one another during the transaction and were playing music right next to the counter. Absolutely inappropriate behavior for customer service.

Best experience Ive ever had at a cell phone store. The team was friendly and very helpful. I will never go any where else for my cell phone needs. Jay and pink are a dynamic duo and took care of me in a timely manner.

Never have a problem in there. Always courteous and professional. Love dealing with the sales staff

Upgraded my phone in St. Louis and said they couldnt help me transfer any contacts or pictures. Decided to go to the Sprint store in Cape Girardeau to see if they could help. Jay, the store manager did everything he could to help. He ended up resetting all the settings on the new phone and downloading the latest back up from my apple account from the previous phone. He was able to get everything that was on my previous phone from the last time it was backed up. I am so pleased with the service I received today.

Found lots of great items on clearance for only $2. It was end of season clearance sale.

We walked in the Cape Girardeau, MO on Siemens Drive. The Customer Service was very disappointing, they did not even greet my husband and myself when we walked in or even acknowledged us. We waited a few moments & asked a question, only to be told to go to Best Buy. We felt like we were bothering them & that our money was not good enough for that Sprint store. We walked out.

Ty was awesome, She answered all my questions and was sure to give me the best deal that suited my options in what would work best for me. I recommend that you go through her to receive your service at the sprint store.

We were in today for phone troubles and Tevin helped us out. He was professional, friendly, and very knowledgeable. He answered every question we had, and is a great asset to this store. 5/5 customer service!

Dave, Jay, and Kayla are the shiz. They restored my broken heart and got me and my girlfriend on a brand new plan with brand new iPhone 6s rose gold phones. Amazing costumer service along with humor. Love these guys!!!

Awful service!! According to their website, this is suppose to be a repair store. I made an appt but when we walked in the rep looked at me like I had ten heads. THIS IS NOT A FULL SERVICE STORE! He was very rude and of no help at all. I had to go to St. Louis to take care of the phone issue. I should have known it was going to be a less than pleasant experience when I seen a phone broken into pieces, outside the door, as we were walking in. Also, this store is considered a corporate store, according to the Sunset Hills location.

Ive been a Sprint customer for going on 4 years. Ive always had a great experience at the Cape Girardeau Sprint store whether it be establishing service, upgrading my phone, or a customer service issue. During my most recent visit I added the new Galaxy S watch to my plan & the guys at Sprint were once again helpful in answering all of my concerns & setting up the watch as an independent phone line on my wrist for my biz line.

Ty was very helpful and did an excellent job fixing my phone for me.. She was very sweet and great people person .. I would def recommend her to everyone .. Ill be back to see her if I have any more problems.. 💞

It was great! Everyone was nice and helpful when transitioning me to my new phone! Definitely great customer service.

I loved Jay Garmon.... Excellent customer service! I would recommend all my friends and family to cone see Jay at the sprint store! Thank you again!

Love the atmosphere every time I visit

I have tinnitus and the noise is @955 Hz 24/7 U am using Signia pure to run all programs a high end phone.

Ty at the sprint store was AWESOME. She was very helpful and entertaining. Go see her for all your needs. Youll have a blast there.

Jay garmon at the cape sprint was more then helpful. He make it a joy to come into the store.and answer all questions. Will refer other people to the store because of hes service.

They are the best Jay spent 3 hrs. Programming my new phone and making sure i knw how to use it.I will most diff be back.

Everyone in the store was wonderful! Super helpful an got things done in a timely manner!! I would highly recommend the Cape Sprint store to anyone that has problems or needs a new provider in phones!!!

Today I saw Dave, Jay And Kayla in the store. I have never been in the store that I havent been treated with respect, kindness and great patience. I observed the same treatment to other customers while I waited in line for my turn to be waited on. I always leave smiling!

If you live in Illinois, dont get sprint. They told me yea our coverage is great. No its not. I live in Murphysboro and cant get service in my garage. It was a mistake switching. I should have stayed with verizon. Sprint does not compare to verizonI dont care what they say. Maybe if you live in Cape its better. But southern Illinois coverage sucks.

Kayla is the best person Ive ever met. She was very helpful. So was Jay G.

Awesome attitude. Jay was very helpful even though the store was busy. He stayed on task. Thank you.

Their best aspect is one of their sales staff who is very knowledgeable and so nice it is a pleasure to go there.

Ive only recently became a sprint customer, i switched from att on the cut my bill in half promotion. To my supirise everything i was told in the local sprint store was true. I ended up saving 140 a month by switching and my data stayed the same. Not to mention my wife and 2 other lines got brand new devices. They paid off my old contract and even cut me a deal on new cases for my devices. So far so good.

Kayla was very helpful. She did a great job helping me acquire the perfect phone for my needs!!!

October 15 2016, the sprint staff (Jay, Gerald, Tevin) handled everything in a professional manner, was very patient and helpful throughout the whole process. Best experience yet.

Jay is awesome and good with people. Very fun guy and great customer service! :)

Jay was very helpful and knowledgeable about what Sprint had to offer. He was very professional and funny. 10/10. Would recommend.

Excellent customer service provided by Jay and Zachary! Was very knowledgeable of products and service .

Zach was awesome. He was very knowledgeable and kind I will definitely be back thank you so much

Great. Listened to great 90s music while waiting for Clarence to finish my phone.

Clarence is the best...he was slammed and had all the computers up taking care of customers. He could multi-task and made everyone in the store feel important.

Great experience! Clarence and Jay were both very helpful in transitioning me from AT&T to Sprint!

Disappointed with the lack of help in determining the best plan for our family. Sprint makes everything so complicated

Jay was very helpful. I enjoyed the level of service and friendliness he gave.

Jay Garmon is always helpful with any questions I have with my sprint bill or phone. I recommend him to everyone.

Awesome attitude when store was very busy. Very knowledgeable very helpful overall great experience Jaymala Garmon was totally awesome.

Jay was nice and friendly. Got everything figured out and left satisfied.

David rocks! Very helpful & knowledgeable. I appreciate your help!

Went in and talked to Jay and he was super friendly and tried his best to fix my issues with my phone. Will definitely be going back when its time to upgrade!

I was very impressed with the knowledge and friendlessness of the employees. Kayla Caroll was very friendly and helpful.

Jay and David are very helpful and knowledge able about all there phones and accessories.

The people are not approachable at all. Ive been in there 3 times in the last year and three of the four people there are always condescending or on their phone the whole time facebooking (probably) and never even make eye contact with me. There was a guy that has helped me out twice, but when I go there and he isnt there they tell me to call Sprint and the Sprint number tells me to go to the store.

Outstanding customer service provided by Jay. Transitioned from AT&T and happy I did.

Jay and Dave are always willing to help,extremely knowledgeable,and have great customer service skills.

I came in to repair a phone and left with 2 new awesome phones and saved $100 and even got 2 awesome harman/kardon speakers! Thank you Sprint Cape Thank you Jay!!!!

Came in to get my new phone set up the samsung galaxy note 5 Zach weston was really helpful and showed me some newupdates and helped me with everything i asked for was really helpful and friendly

I have been driving to the Sprint store in Cape Girardeau for years. I live about 100 miles away. David has always assisted me and done me right. The Store in Farmington Missouri lost all my information on my phone. David was able to recover all my information when the other store told me I had to start over. The Farmington store needs all new people. The Store in Cape Girardeau is awesome.

The customer service provided by Jay Garmin, Rob, and Pink was exceptional. They made my trip to the store very pleasurable during an unpleasurable situation.

Good service. Always friendly. Fast service.

Jamala was very knowledgeable anout the products an plans.He worked to get me what would work best for me. Was patient an answered all my questions.

Jay was very professional and quick.he answered ask my questions.A goodexperiance

Very helpful and knowledgeable will recommend my friends to come Ty

Very quick service, in and out with an upgrade in 30 min. Also Jay hooked me up with an awesome deal on a Harmon/Kardon speaker.

Jamala was very helpful, informative, friendly, and answered all of our questions thoroughly.

Great place always friendly and helpful

Friendly staff and good service.

Had jay as a salesman. He was a gentleman and very professional. Will be back in the store strictly for that reason.

GREAT job Thank you lots Jay

He work very hard to get our phones foe us we thank jay for all his hard work

Very helpful, pleasant and professional, Jay Garmon.

I locked my phone and they were no help at all. Everyone there acted like they didnt know anything about phones.

The help dont seem to like helping people very much.

Very helpful and friendly workers

I love this store

Avoid this firm cancelled service and still being billed after paying them off, now in collections

Bad service and waiting time was ridiculously long hours on more than one visit. Too many trips to try to resolve my problems after switching from Verizon. Never got rebates, never got refer a friend rebate. They took my galaxy 7 and could not tell me the trade in value.

Friendly and caring customer service!

I thank Jay Garmon for the way he handled my problem, he is very professional and I wish him luck.

Came I ask questions manager answered all and took time to help. Manager name was Jay thank you very much

Didnt have two phones we wanted only one salesperson i think he just woke up or was ready to fall asleep

Excellent customer service, great help

This store is and the customer service that they provide is why I continue to keep my service with sprint.

Extremely friendly customer service

Jay is the bomb like my note 7.

Jay was great and very informative

Help completely full.

Clarence and Dave did a great job!!!!

I love Sprint!

Great store manager

You get charged way to much for the service to be as bad as it is

Good customer service

Helpful staff and friendly

Very knowledgeable, polite and fast

Jay is inconsiderate, and rude.