I had a terrible experience with this shop. After being informed by the employees that they could do embroidery work for me that would take five to seven days, 15 days later no work and to be told that they werent able to do it after I made numerous calls to them. And to be told that the person that was supposed to do the embroidery work had broken several needles trying to do the work for me, as if it was my fault when I was told by them that they could do the work. Upon going to get the item I was then told by the owner that she could heat press the item for me and have it done the following day at noon. Fast forward to the following day at 1 p.m., no work done and the owner was not present. Saw the owner outside as I was leaving and asked about the work and was informed that they didnt have black vinyl lettering and that I was told to come back late that evening. Which was not the case, I was told that the work could be done at noon and I could pick it up at noon. I went back later to pick up the item and it was now done, but now theres a stain on the item. The owner acted like she didnt know what I was talking about, when the stain was clearly visible around the letters that she had put on. She then tells me that the stain was already there, which was not the case because this was a brand new item and was opened by myself and her employee when I first took it to them, as well as I opened it the prior day when she said the person could not do the embroidery work had broken several needles, so I opened it at that point to inspect it and there was no stains on the item. The owner was dishonest and told me several lies during the course of this whole situation. I would have to say the only positive that came out of it was that she informed me that they were not going to charge me. However, I would have rather have paid the money and gone someplace and had the job done correctly, had had a much better experience and better customer service. It was a horrible experience!!

Best place great experience

Friendly owner and staff. Creative artwork. Reasonable embroidery rates.

Dropped off a bag to be printed in plenty of time to pick up for Christmas. No call, work not done, not even an apology. There will be a very disappointed little soccer player tomorrow morning.

Great Work they do. thank you. steve

Great addition to downtown Cape!

Love this store!!!