Bianca (Customer service agent) needs to be more Customer friendly.

Customer Service was great. Felix answered all of our questions.

Didnt feel like they really didnt want to help me...

Very friendly and attentive personnel. Covid-19 protocols in place and well followed.

Really good service.

Efficient and very hospitable.

Excellent service and COVID-19 protocols compliance

Kudos to Felipe, to Maria Correa and to the Store Manager for excellent customer service, for their patience and for giving the extra mile to help my mother set up her service and new telephone with T Mobile under my account. Im at the U.S. unable to physically be there at the time. She gets really anxious with these changes, plus is not tech savvy at all - they helped her, and thus, theyve helped me big time. Thank you so much!

Went to make a warranty claim on a Tempered glass that I bought on sept 15 2018 for $44.99 They dont do it in the store you have to do it with the manufacturer and they ask $15.95 more. So where is the real service here? Why dont they make it easy for the custumer? Why do I have to pay more? Very very dissapointed you want to be rated. Earn it! because today you got cero. I post one star because otherwise I couldnt post this.

The place is always clean and T-Mobile has great offers. The customer service is not always the best.

Grisselly was amazing. Great attention to details...

Easy to get too. Very flexible rates.

Good and prompt customer service.

Good

Quick! No wait to pay phone bill!

Nice and Clean Place, excellent customer service

Very nice and good service outstanding

Very good salespersons

They are reconstructing the place but they are working .

Super

Good service

Poor customer service, got charge without with warranty check

Ok

Good customer service.

Very good

Too slow.

Loved it

Excellent!!!!!

Very good and the person who always takes care of me called Coralys is spectacular always solves me

I called to make a request and clarification of doubts and they hung me in the face. They dont have good morals or manners.

They did not know how to do the service I asked for and they made me call customer service when El Paso was done I had to go elsewhere to get the service I was looking for

Very attentive but they could not activate my tablet with a T Mobil card

Very good service

Very friendly, they look for options to help you

Super good the manager of that moment super with the client

Very kind

My very good experience despite the protocol they attended to me promptly

Very good 👍

Faced with the health crisis, the staff of this store have forgotten what courtesy and consideration customers deserve, they treated me badly, contemptuously, they did not even pay attention to the problem I presented to them, at all times it was telling me to stay away from their space, that I did not approach them that I did not touch. Everything changed when I told them I wanted to buy a new phone, there they were friendly and did not care that I would approach them or the team that I was interested in showing. That in the end I did not buy for the The way they treated me initially. I admit there is a health crisis, but you should never run over a client, everything can be said with empathy and from a basis of love when implementing a protocol. If you do not want to take risk or do not know about humanism, Well, do not open the business and stay in your protected houses.

I love it. The staff is very friendly, courteous, respectful. God bless all the staff.

NO CHAIRS YOU HAVE TO STAND ONE AND THE EMPLOYEES ALSO.

They have a policy here of making up any excuse not to sell you SIMs for phones bought out of the store.

Ive been with t Mobile for years and we have approximately 8 people Family members who are with t Mobilethe phone service in Escorial is terrible when you call by phone they answer you they leave you more than 30 minutes online and in the end they hook you in the face they never have an answer or solution and when you ask to speak to a manager they hook you in the face are disrespectful and have no professionalism and much less customer service we are evaluating changing companies

As soon as I arrived, Solimar came out to attend to me and solved me super fast. I came out with a new and well pleased phone. I received an excellent service.

Perfect and fast

EXCELLENT CUSTOMER SERVICE

Excellent service

Very bad service 😡for being from sprint

Service of excellence! Thanks to Felipe J. Alejandro. Very kind and respectful. He helped me a lot with my doubts. Thank you!

Excellent service

Excellent service. Very attentive. Lots of anti virus security. Good plans and prices. They solved me right away.

About a couple of weeks ago, I tried to order a screen protector for my cell phone, through the store because it is covered by insurance. As of today ... nothing, neither e-mail from the order of T-Mobile nor from the supplier of the accessory, that is, they took my information in the store but they never sent the order ... lousy service and communication- They dont answer phone-more lousy yet. On a scale of 0 to 10, I would give them ... 0!

Nice attentive

Good service and very friendly and helpful employees.

Terrible Plaza Escorial service ... they resent helping the customer

Terrible customer service 😒

Pity serving the customer. They did not want to solve a prob with a new unit acquired 2 days ago. However, in customer service and the Plaza Carolina store they were very friendly and helpful

Cool!!

Streamlining shifts I didnt have to wait long

No line I left quickly and good attention from all employees

Always excellent service!

Good Customer Service, Luis attended me, I recommend it 100

Excellent from T-Mobile de Escorial, its Manager and employees complied with the provisions of the insurance for equipment replacement. Thank you! Im still with you!

Great service

Great service

Bad service they do not know about technology they sell cel and they do not know what they sell

Dont expect a lot of good care.

A star x q I can not remove the slower they beat Church in slowness and customer treatment is bad. The wait was from 4:55 pm to 5:40 to assist me.

EXCELLENT CUSTOMER SERVICE, AND THEY EXPLAIN EVERYTHING IN DETAIL, I WAS AND WERE VERY ATTENTIVE AND EVEN WRITTEN TO ME IN DETAIL THE PLAN AND EVERYTHING UNTIL WHAT OTHERS DONT TELL YOU ABOUT SMALL LETTERS, AND THE CHARGES CHARGED IN EVERYTHING THEY TELL YOU, THEY TELL YOU, MY EXPERIENCE HAS BEEN EXCELLENT WITH THEM. I GIVE THEM 100% 😊, YOU CAN NOT QUALIFY ANY STAFF FOR ONE OR TWO EMPLOYEES.

Very attentive and friendly

Too fast I wish everything was like that in other places

Stick chicken in Urb. Serrania, Caguas

Excellent

Very good service!!!

The worst service they can give you. The employees do not work. They never answer the phone.

Customer service is the WORST !!!The employees DO NOT SERVE !!! They do not explain clearly, they do not give you options to resolve any issue ...

They need more staff at this location for customer service. Few employees, many customers, and few chairs to sit and wait.

Great service

Very good

Pay phone

Excellent service

The employees waste a lot of time in this store and ignore the customers who are going to pay, they focus on only sales, and the wait is long and desperate

Great service

Excellent help from your employees

Strongly agree with Wilfredo. They never answer the phone. Terrible service

Excellent service

Today the best grateful seller answered me ...

Appalling

Very professional, good treatment and excellent offers

Its a problem calling Escorial square never answer calls

Available, attentive staff and teamwork.

They do not have chairs for the customer waiting to be served

I am delighted with this company.

Excellent service and attentive staff

In Escorial they treat you wonderfully.

They never answer the phone, I dont know why they have it.

Love it

They never answer the call ... neveraaaaaa

Super slow service

Excellent