I want to give a shout out to tylan and avery for helping me purchase a samsung and iphone and it was a great experience i give them 5 stars

Anytime i come to this store i always have a great experience. Everyone here especially Dayany and Avery are extremely kind and courteous and knowledgeable! Thank you guys for the wonderful customer service! Great job guys!👍🏻👍🏻👍🏻😊😊

Had a great shopping at the Carteret t mobile. The three staff associates were helpful with my shopping needs. Everytime when I needed to go to the Carteret store the associates were helpful and friendly. Keep up the great work you guys!!😍😍🥰🥰

I went to this location with my mom because she wanted to change carriers and get a new phone. The staff there was extremely helpful and professional throughout the process. The customer service was excellent!

The staff was very helpful, I would definitely recommend this location if you need assistance with your service or phone. Kayla assisted me, she was very professional and was able to answer all my questions.

The girl there, did not talk to me at all, she never explained to me what she was doing or anything I have to asked what she was doing. She was too busy creating a Christmas shirt for a baby. She gave the back to me to talk on the phone, when she is talking about my line I’m should be able to hear. Very unprofessional useless person.

I love the staff at this location ! They are young and vibrant and helped keep me posted on the latest ! I wanted to upgrade my husbands phone, nothing too fancy but up to date and the entire staff pitched in to help me make the right choice . I got this huge JBL speaker the team recommended after I told them I loved throwing parties (pre covid ) and its amazing . Carteret location keep rocking out! Thank you for all your help !!!

My wife and I went to the Carteret location last night to switch to T-Mobile and upgrade our phones. First off, the environment there was absolutely unprofessional and a disgrace to T-Mobile. They had a TV blaring loud playing R rated movies with massive amounts of profanity. The manager Kayla was not helpful as she was busy on her phone and her friend came in with 2 kids that were running around the store and heard the profanity coming from the movie that they were playing out loud. Angel was the representative that assisted my wife and I. He was not very knowledgeable at all, was very nervous, and didnt seem qualified for the position he is in. We were former Metro PCS customers and I purchased an iPhone SE for my wife from Metro and paid it in full one month ago. The sim card that Angel put in her phone he said it didnt work and sent my wife up the street to a Metro PCS store that eneded up being closed. Angel did not offer to even call Metro and when I asked him to he called them and handed me the phone. I am the customer, not the employee, so when we finally reached a rep from Metro the rep stated that my wife had to wait 40 days to have her phone unlocked and Angel did nothing to help us, he should have asked to speak with a supervisor. Plus he put various charges on my bill for sim cards that I didnt ask for. Overall, my wife and I chose this store and trusted them to have upstanding service, but quite the contrary. We were stuck there for over 2 hours, it went past closing time. The manager Kayla seemed a bit immature for her position. This store is horrible and we will never ever come here again. I hope someone who is considering coming to this location reads this review before they do to avoid a horrible customer service experience.

Do not go here please, worst customer service. Staff does not help, they just hire disrespectful teenagers. NEW STAFF NEED TO BE REHIRED

Excellent she does very nice job

Bought a glass screen protector from here a week or so ago for my Note 10 Plus, the finger print sensor stopped working due to the glass surface. Took it back and asked for an exchange, the girl said you need to have the box for me to send it back. Refused me an exchange. Ridiculous. Tmobile definitely has to have a method of packaging to send back returns and refurbished items. I will not be returning to this store nor will I recommend it to anyone. There were 0 other customers in the shop and it seemed like I was inconveniencing them by being there for a legitimate issue.

Employee with no experience sold me the ubd2 device with promise that I could save $5 dollars a line if I enrolled in auto pay. Problem it wasnt available for my plan. There was never a manager to return the thing after I found the truth, because it seems this is only an authorized retailer made to look like a corporate store, a manager at another store looked at the receipt and showed me where the store number ends with -D indicating third party retailer.

Store was amazing loved by everyone very helpful very clean. Amazing staff .

DO NOT COME HERE. I left an iphone 8 and i was suppose to get credit back into my acct. i also left two phone that i have to paid and now they r saying that they r only going to paid half the price for the phones i owe. The other half has to come from my pocket. One of the employee remember me but now she is playing dumb telling everyone in the store that i do not understand whats going on. HORRIBLE GO SOMEWHERE ELSE

Place is a Wild West. Wasted Fathers Day at this place. Went to get BOGO S9+ only to be told next day that we had to return the phone because our plan do not qualify. We had to return the phone or pay full price on both phones. No manager to resolve customer issues.Update: lost even more time and money because I had to return the accessories I bought.

Horrible place! Customer service is extremely unprofessional and fraudulent. Must avoid at any cost. They sold us the expired promotion. Stopped by store and was advised to receive the promotion in a month now it is 4 months! There is no one too answer. We will get this resolved in legal matter shortly. Meantime I would advise people to avoid this store to save your time, money and energy. And please avoid SARAH the sales rep.

Erica helped me set up my phone great ! Thank you

My wife and I were in your tmobile store in Carteret NJ and employee Reggie was very helpful and patience,I would always endure his great help for which made myself & wife a satisfied customer. And the rest of the crew are good as well.

They helped me great thank you very much im getting my iphone XS soon

Never had any issue with any employee great customer service!

Worst customer service ever. Very inexperience kids works there that does not know anything about phones. Very unprofessional environment and theres never a manager there when theres issues. AVOID this location. They will sell you stuff promising you faulse discounts on your bill .

Want to rate it no stars incompetent staff long waits and they cant fix any problems

Great customer satisfaction

AVOID AT ANY COST!!!!!!! SAVE YOUR MONEY & TIME. GO TO SOME OTHER DEALER WITH SOME PROFESSIONALISM.

Very friendly answered any question I had

Theyre sleeping

Very efficient

The customer service is amazing, and the Brinia girl is super friendly.