Bought my minivan here in 2018; its been great. The lifetime oil changes are handy and I just had it in the shop for maintenance again yesterday; things are running smoothly still. The only thing that wasnt spot-on was the masking requirement - folks are supposed to be masked in the showroom, but some customers were not, and several employees had their noses free. I dont take off a star for that; I know its an ever-changing situation and has nothing to do with the car buying or servicing process. I only put it out there because that might matter to some folks who are particularly vulnerable, like me.

Phenomenal service from the Autopark Honda team to quickly diagnose and fix an issue with my 2014 Honda Accord. Landon provided concise updates and kept me informed throughout the process. Other car shops were unable to diagnose the issue, however Autopark was able to fix it within a couple of hours. Cant recommend them enough!

Called the service center on a week day to find an appointment for servicing my vehicle, got it for the next day. Service was performed in timely manner. Some parts were not available for a recall, they ordered it and will call me to schedule the next appointment to install the parts. Neat and clean waiting area. Staff was quite friendly. Do recommend Autopark Honda for servicing your vehicle.Update 10/24: I was informed after the parts came in and scheduled an appointment. As service was going to take longer time, the service center provided Lyft ride back home and picked up after the service was complete.

I can’t say enough about this dealership! I just got my first oil change, rotation and balance. Fast, efficient work. Their also doing something new, live updates with accompanying video. Absolutely great that I really appreciated. I worked with Dylan and he was great. Great place so happy I bought 2 vehicles from them!

I am very distrustful of dealers in general and especially after an experience with another dealer right up the street from this one. Autopark Honda, however, has earned my business from now on. I am a mechanic myself and only go to the dealer when absolutely necessary. Not only did they give me a good price when quoted for a new timing set, they actually came in under the quote and everyone was helpful and very easy to deal with. Would not hesitate to go back.

After we had a horrible experience with a recent totalled vehicle. We decide to give Autopark Cary a try after browsing online. I made an appointment with Khaled, and he definitely made our experience uncomplicated And pleasant. we recommend Autopark Cary, you will not be disappointed.

Great experience. Fast check-in. Was kept informed via texts of the progress of the servicing of my vehicle. Service advisor was polite and efficient.

Great experience recently bringing my car in for servicing. Calvin was friendly and efficient. They didnt try to upsell me anything and was able to get me out the door in less than an hour.

First time here~Thank you Calvin and the customer service dept. for taking great care of my Civic! Fantastic customer service and dedicated to detail! Great location, friendly, fast service, clean and will return in the future for our car care & sales. Much appreciated!

Landon gave me great service. I had to have a large repair done on my air conditioner, which my extended warranty covered. Landon arranged all that, ordered the parts, called me when they came in, and arranged for a shuttle for me the day the repair was done. He kept me informed about everything throughout the day. Everything went smoothly. I would hope to have him as my service manager every time I go to Autopark Honda. Thanks Landon!

Needed recalls fixed on my Odyssey. Daniel Coste was super helpful and got me through the process quickly and easily. Great service, quick, and lovely facility. I cant speak to their prices since I only went in for recalls, but I would certainly consider working with them again.

After owning my 2018 Honda Ridgeline for 3 years I have decided to write this review to issue a warning to prospective buyers regarding Hondas obvious manufacturing defect on this vehicle. My $43,000 Ridgelines Roof LEAKS. Directly above the drivers side Pillar. This is unbelievable to me. Of all the cars & trucks that Ive owned over the years Ive NEVER had one that had a Roof LEAK. My first vehicle in high school was a 1966 Ford Falcon, NEVER Leaked, cost = $400. Other than this huge problem no other issues with this Vehicle.10/29/21I posted this with 1 star originally, now up to 3. The dealership fixed my leak by unclogging two drain holes located under my Sun Roof, I had no idea that Honda has designed this Sun Roof to collect water on an inside tray inside the vehicle. Once they unclogged the two drain holes its high & dry. Cost=342$ Ouch. Live & learn?According to my service manager there is nothing in the users manual that warns a buyer to service these drain holes to make sure they do not get blocked by debris that may fall down into this drainage tray as you slide open the Roof. The Wind Deflector on my Roof blocks view & access to this area that needed to be cleaned.OWNERS of this vehicle or similar take notice!Suggestion to Honda:Add a removable warning sticker to the bottom of the Glass Sun Roof that the buyer needs to periodically clean the drain holes, if not the vehicle will flood. Or put something in the manual.Dealership, (good service) but too costly to service this item.Honda, poor maintenance information to new buyers.

Autopark Honda leaves me impressed every time I take my Honda there! I bought my car from them and have used them for all of my preventative maintenance. I know that having a dealer repair your vehicle can be very costly but so far I’m glad that I take my car there every time the maintenance light is due for an oil change and the other scheduled maintenance codes that show on the dash. I’m at 75k on my 2015 CRV and the only actual repair it has needed was a new starter. Good car, good dealer.

I purchased a used car and had it serviced here. The staff took very good care of me and pulled strings to get what I needed done. I would definitely recommend shopping and getting service work done at this dealership. Great staff and service!The only thing I think they can work on is communication between service, sales and parts department.

I have and will keep coming to this dealership, stuff is very polite and helpful, they are always available to get work done most of the time without an appt depending on what you need to get done to your vehicle, I highly recommend this dealership to get you a new car and/or to perform maintenance, thank you Autopark Honda!!!! You guys Rock

Had an appointment with Autopark Honda to replace the tire well liner to my vehicle. Nick B was my consultant. Nick went over part pricing and labor and looked at my vehicle to figure best way for part to be installed. Nick saved me a couple dollars on the labor. Great experience and appreciated Nick B’s insight. Very good dealership. I drive a bit to get great service.

Ive purchased 4 vehicles from Autopark Honda over the years! Theyve treated me very well and thats why I keep going back. Mr Louis Davis took great care of me and Im very appreciative!8/14/21I was in for service this past Saturday. I want to recognize Andrew for his outstanding personal and professional service and wonderful attitude. Andrew went beyond the call of duty and I greatly appreciate his attentiveness. Great service is why I continue to support Autopark Honda!!

My husband brought our Pilot for service & Evan did a great job taking of him on Saturday. We highly recommend Autopark Honda.

Always a great experience when I have my Honda serviced here. Daniel Coste is a great service advisor. The mechanics likewise do a fantastic job! Wouldnt consider taking my Honda anywhere else!

Excellent all the way around! CJ is a great advisor! I highly recommend this dealership!

While I figure part of the reason for this is people are not driving as much as before, I was able to get my oil changed and have new tires put on my car all in 1.5 hours. SUPERB! CJ is great as a service advisor and Id highly recommend him to anyone. Ive been dealing with these folks for over 15 years both on the sales side but mostly for service. Never been disappointed.

I had just moved to NC this past month. After moving I noticed an oil leak. They took care of the issue promptly. The telephone operator was extremely friendly and Evan was awesome at the service center. Ill be back for regular service and maintenance.

Dylan at the service center was great! He made communication regarding my car seamless. I have always been a customer at their location and will continue to use them because of their outstanding customer service.

I was having problems with the engine in my Odyssey so I brought it to Autopark Honda. I was surprised at the service I received. The service advisor was knowledgeable and kept me updated throughout the process.

This was my first maintenance appointment with Autopark Honda nd what a great experience it was! Calvin was wonderful, got my car in earlier than expected, kept me notified of everything going on and was even able to squeeze in my state inspection after maintenance had been completed. What a pleasure it was having Calvin handle everything!! Thank you!

Very clean lobby with social distancing, quick checkin and updates from your service coordinator throughout the process. Pricing is in line with other local companies like Firestone. So it felt great to know I’m getting affordable service by Honda trained technicians. My service coordinator was Landon.

Preston at Autopark met me out front, took my Odyssey in, and had the safety recall work completed in about 30 minutes. He brought my key out to the waiting room, and said, “Have a nice day.”Quick, efficient, and well done.

I brought my CRV in for an oil change and yearly NC inspection while I waited. The work was done on time with no problems but when I left, I found the radio station had been changed and I had to stop in the parking lot to reset my radio. Once I was on the road I found the AC was off. When I got it on it was putting out the coldest setting and maximum speed. Since I was on the highway I could not look at the AC controls while I was driving. It was 15 or 20 minutes before I was able to pull into a parking lot to reset everything that was changed. I expect all the controls to be left where I had them or at least inform me they have been changed and I need to reset them.

This is second time I visited the service center and I am very happy with their service. The assistance provided by Stephanie is very good and I appreciate the status updates provided time to time about my vehicle when being serviced. Provided lyft service is very convenient. I recommend them.

Exceptional - for all Honda auto needs! I have bought cars here and have had them serviced here, for 21 years. There were times I was expecting them to screw me, like other dealerships/mechanics, but instead they went above and beyond. They are amazing, helpful, and honest. I have friends that decided to move from Honda to other cars, then complain about how much they miss Autopark Honda and their mechanics. Dont be like them. Stay with Honda and Autopark Honda.

Sam was very helpful and super patient with us while we were deciding on a vehicle. Professional and knowledgeable. Highly recommend dealing with Sam if youre in the market for a vehicle! He made it a great experience.

Exceptional service! It was my first time coming here and I am a first time owner of a Honda! I appreciated the crew getting me in and out so fast when I was in a bind. Especially CJ really helped me out and I am grateful 🙂Thank you and I’ll be back!

Ive been visiting Autopark Hondas service department for several years, and theyve never disappointed me. I appreciate that they make may make recommendations for maintenance services, but Ive never experienced any pressure to have them performed. I might be paying more for their services, but I always trust that theyre doing the servicing correctly.

After taking our van to many other mechanics I finally bit the bullet and started going to the honda dealership. I can honestly say it was a great decision. I have received 5 star service every time and have not been price gouged like I expected.I would recommend Autopark Honda to anyone looking for excellent service for their vehicle.

Got my car service done here and they did a great job. Tim, Service advisor took care of it very well and made sure that I am aware of all the things they are performing on my car throughout. Great work, Team.

I go to Honda service center in Cary all the time, last time I went I forgot to write a review. I cant remember what the young mans name was that advised me but he was very helpful with the issue I had at the time. I usually go to CJ as my regular advisor and he is awesome!! This time he was there and as usual he got me in and taken care of. This is the only place I take my car because of the service I get. S.Taylor

My brother purchased a gold 2014 Honda CR-V this past Friday. The sales guy R. Mathews was great during our process on Friday. Later that night, he noticed that the car started slipping into first gear. The next 2 days the same had happened. He decided to return the car today and thats when things took a turn for the worse. He decided that he didnt want the car anymore and wanted the down payment back but their policy stated that he can only do a one time exchange for other model only. We pressed a little for the cash back and the sales guy attitude was distasteful to say the least. They wanted my brother to let them check the car for possible repairs but at that time he didnt want the car period. So he went to pull a manager and of course they played good cop/ bad cop...The sales guy said that the car had been checked and inspected by a certified Honda mechanic. This deal was very shady and deceitful. Im sure other ppl had great experiences here but ours was horrible. We will never buy her again!! So if you come across this same vehicle, check the vin# 2HKRM4H50EH621204 and make sure they can provide you an invoice stating that the transmission was repaired...

I love AutoPark Honda and always ask for Khaled Elridi when I’m ready for a new Honda! He’s the best!!

Timely and efficient experience as always! Great service guy(Joe) and tech! Kept me informed of process and even sent a video of the inspection! Outstanding visit on Friday!!! 👍🏿

Mike was an excellent service advisor. Called and kept me informed of their findings and was very polite and prompt in having mr car ready. Appreciate the quality service!

Easy to schedule. They had our tires ready to go and did a great job installing and checking out the car to make sure all was safe! Landon was great!

Honda makes great cars,its some dealers that mess up the reputation by the way they try to squeeze as much money as they can out of the customers that it gets ridiculous. Like charging extra for the washer that comes included with the oíl filter when other Honda dealers in the area dont or when other car brands offer it for free as a courtesy when you buy the oíl filter Like Ford orToyota

Had a great car buying experience with Jay Smith. I spent some time reading reviews before I visited the dealership and Jay’s name was mentioned a few times. I decided to call and make an appointment to come in and meet with him. Awesome experience, felt like he took the time to find what I was looking for without rushing me to make a decision. It was like working with an old friend instead of someone I just met. Professional, courteous, informative and I would definitely recommend him & the dealership! Love my new car!

It’s easy to schedule an appointment for service. Easy drop off even if you need to leave it the night before. I was kept well informed of the progress of work on my vehicle and what it needed to keep it running in the best condition.

Purchased a brand new 2020 Honda Accord in November and brought it in for its free service. After nearly a 2-hour wait, I find out that the oil change was free but not the tire rotation. When the lady asks “did you buy the tires here?” I said, “yeah, I bought them on the BRAND NEW Accord I purchased here.” Nope, doesn’t count. Now I’m the guy that always declines the air filters, because we can all go pick them up at any auto parts store for $15 and install ourselves. About the easiest thing to change on a car. But I let them do it. I should have asked the price, but I figured they are possibly the easiest thing to service on a car, can’t be much (not more than a tire rotation, right?). $38.88 TO CHANGE AN AIR CABIN FILTER! And another $21.40 for the intake filter. Maybe mention that next time DALE. YA ALREADY HAD IT OUT OF THE CAR ANYWAY. We service our Denali at John Hiester who includes tire rotation, doesn’t try and scam us on filters, and picks up the car and returns it to our workplace for free. How disappointing is Honda?

This visit was to bring my service up to date, change oil, take care of tires, filters, etc. My Service Advisor - Tim - explained everything and showed me the last time that I had those things done. We reviewed everything planned, and he contacted me via text through the process. Afterward, we went over the bill and recommendations for future service. All good!

Pleased with the service at Autopark Honda. I had a transmission issue that was not covered under warranty since it recently expired. However, I requested a review by the factory rep and the service rep Stephanie took care of it with the service manager. Result, Honda covered it. Thank You for going the extra mile for your customer.

Autopark Honda is always reliable and continues to meet all expectations. My service advisor Edwin was wonderful and continued to keep me updated with any and all concerns I had while getting my Civic worked on. I appreciate them so much for keeping me in the loop and being both professional and personable.

Had a service appointment at Autopark Honda and was yet again impressed by their professionalism, kindness and honesty. The intake was right on time, they called me if they saw anything they thought I needed, told me the cost of everything BEFORE it was done and got me out quick and easy. People there are all kind and willing to help at every turn (pardon the car pun). You can not go wrong taking your car or truck there!

Mina at leith Honda was able to put me in the vehicle I specifically wanted at the price I was comfortable with when another dealership could not. I left Crown Honda in Southpoint to come here the same day after making me feel like I was inconvieniencing them. Mina was exceptionally friendly and willing to work out a deal with my trade in. The Vehicle came with everything I needed and features I didnt know I wanted. Pleased is an understatment, Leith Honda has themselves a gem!

I have nothing but good things to say about the service department. They are always accurate in their assessments and very knowledgeable. The staff there are very kind and professional. Of course the service prices are considerably more than other places. But it gives me peace of mind knowing that my car is on good hands.

Worst customer service. They charge for inspection of an UNDER warranty vehicle, do NOT give ballpark estimate of how long a multi-point inspection would take, do NOT give a service advisor name, do NOT offer help with set up/configure help on vehicle UNDER warranty, basically you are on your OWN if you purchase a vehicle from here OR find a new dealership for servicing your Honda. I am forced to put 1 STAR otherwise it wont allow my post, I wish there was a negative STAR rate rating for such experiences.

My service call was a pleasant experience. Eldwin provided a no-pressure experience that was quite nice. Eldwin did inform me of other maintenance that should be taken but no pressure to perform it immediately. And my car is running fine so far. I would definitely go back for service. I recommend!

The service department is a mess and rude. This is the 2nd time this place has left me wanting to pull my hair out. I called and made an appointment to have everything under the hood checked just to make sure everything was good and in working condition. I was extremely clear in what I wanted because I live 45 min away. They said they could do that. I arrived for my appointment and and I was told they didnt do that and if something was leaking Id know it. That they wouldnt look at it. Not the professionalism Id expect by a place that charges what they do. So now I have to find someplace that will take my money and look at my car.

Landon was my service advisor. I’ve had him before and he’s always professional and friendly. He explains everything to you and is honest without forcing you into specific services. I live in Durham so could go to another dealer for service but I don’t mind driving to Auto Park Honda because of the great service.

Quick and reliable service!I had an issue with my cars infotainment system. Went to Honda at Southpoint first and they made it worse and tried to charge me $1400 for repair. First time came here, they suggested a radio unit replacement of $700 which I was already okay with, but it turned out that a fuse in my car went missing and they just put in a new one. Final cost was less than $200. The whole process was quick and with clear communication.

I came to AutoPark Honda because I was having bad experiences at another dealership in the area. Since AutoPark Honda has been servicing my vehicle, I had great experiences. They communicate with me throughout the process and provide video footage of what the technician finds upon inspection. Every service advisor Ive had has been great.

Recently had my CR-V in to the service dept and as Ive always been, felt thankful and privileged to have Autopark Honda be my dealership. Ive purchased 5 cars from them over the years and to me their service department is as efficient, competent and dependable as Ive ever seen. This particular appt was expertly handled by Evan Germond. Im a specifics oriented customer and I set a high bar expectations-wise. Ill be more than happy to have Evan handle all my visits. Thanks much!

I’ve been going to this specific dealership for three years. Their customer service is excellent and Mr. Alexander Jacobson is an excellent salesman. He’s extremely genuine and competent, a true professional. He always finds a way to make it work in your favor. I really appreciate all the help I got and also the lunch he provided for me and my husband today. That was a very kind gesture.Thanks to Luis as well, who also did his part in the finance department, very professional and to the point.

I took my 2011 Honda Pilot in for its regular maintenance. Pulled right in at my designated appointment time, service guy said my name and then referred me to one of the technicians. He handled paperwork promptly and left car overnight. It was ready by 9:30 the next morning, before the scheduled 12:00 pick up time.Love this dealership (I bought it there 10 yrs. ago)! Great service and nice people to work with!

Great service!My most recent experience was a flat tire on a day when I had many other plans! I was able to bring the car in almost immediately, without interrupting my schedule! The service was great; Joe was attentive and efficient. He answered my questions and I went on my merry way, to return later to pick up my car with a new tire. Thanks!

Noticed some condensation building up on my passenger headlight. I called in advance regarding that & scheduled an appointment as soon as 1 hour. I explained the issue and almost immediately they brought my car to their service center to fix. They gave me a 2 hour wait time which is totally understandable due to walking in. I was also able to message them through text asking any questions I had as well. After 2 hours went by, they informed me they replaced the whole headlight assembly for FREE due to warranty (thank god). I checked out how well they did, listening for any loose plastic, etc. I really couldn’t be happier especially for my first time there. Richard helped me from start to finish, keeping me informed anytime I needed, etc. Thank you Autopark Honda!

I had my car serviced yesterday. Daniel was my contact (service technician I believe is the right title) while I waited for my car. He kept me in the loop and was available for questions. I got video updates from the mechanic texted right to my phone. Its a busy place but very streamlined in my experience.

This place offers nothing short of exceptional customer service, all the staff were very calm and very helpful! David Baucom was very down to the earth, kind, and efficient in helping us find the car we wanted. Will be here again and would recommend!

Exceptional service! They make you feel like you’re a VIP with courteous and professional care throughout the process. Their pricing is very reasonable and they don’t try to up-sell on unnecessary repairs. My service advisor, Landon, was very communicative. He kept me in the loop at each step along the way and completed the repairs spot on as requested. Love their new shuttle service with Lyft - super quick and easy!

I called and was given a quote for $75 to trace parasitic draw for my Honda Odyssey 2007 EX. I already knew the problem came from Fuse 7 and left some documents in the car. They charged me $85.88 for confirming my finding and quote me for $325 to check each component individually. Sent the managers email and got no response.

Just one name --- Raymond Mathews! He is your go-to guy if you are going to shop at the Cary Autopark! Ray is a thorough gentleman, extremely experienced, very enthusiastic and is a good listener. He made sure that we got what we wanted. He plays from your team.

Autopark Honda provided excellent and timely service. Stephanie was prompt and kept me updated on my Honda Odyssey. Keep up the good work!

I have used Autopark Honda Service Department for over 10 years, and have never be disappointed. The staff always have been professional, courteous and willing and able to answer any and all questions. Yesterday, I had to take my HR-V in for a recall repair, and the work was completed ahead of the estimated time. The advisor was prompt, friendly and professional in his time with me. I feel confident that Autopark Honda technicians will always do an excellent job.

Great dealership. I have been there twice for different Honda cars and they were amazing both times. They treated me with respect, gave me free estimates, solved the issues in a timely fashion at reasonable price. Both Stephanie and Dylan are honest service advisors who will take good care of you. We will make them our new home for our service needs. Thanks.

I took my CRV in to see about an issue I was having with my tires. My service rep, Nick, was great! He contacted me as soon as they had done the inspection and gave me the information on the problems with my car. He was upfront with everything that needed to be done and he was great when it came to the cost of the repairs. He went above and beyond when it came to giving me a Price Break on the total repairs! I am here to say that I will pretty much be a Honda customer for life and I will be coming back again and again, not only because of Nick but because of the sales staff, especially Mark Yingling! Thanks again to Nick for being such a great help!

The service was 5⭐️but although the entrance signs said masks were required, many people in the waiting room were maskless and the cashiers vented mask was below her nose. It didnt feel like a very safe place to wait so I went outside.

I was very happy with my experience at Autopark Honda. I was greeted immediately and had only a short wait for the Service Advisor (a minute or so). They performed the requested service, but recommended other services ( I am at 100K miles, so some service is recommended) and I agreed to these other services - no pressure was applied to do so, or has been before when I did not opt to have additional services. They finished all the work promptly, called me when it was done and I was able to pick up my car within a few hours. There was a small glitch with the on-line scheduling - not the easiest to use - so if you dont get a confirming text or e-mail then probably call to confirm. Despite my appointment not being done 100% correctly by me, it was no problem and everyone did a great job!!

Service was awesome and Advisor Nick service was great. Great service. I always book with Nick and he does a great job.

I left my Honda Civic on Sunday pm for service on Monday am. I got a text about 7:15 and a call soon after to say they had my car and were getting started. I had two more contacts with Mark who kept me apprised of the repairs. All went well and I picked up my car about 11 am.Excellent service!!!

On September 16, 2021 I took my car to Honda Autopark of Cary for a service and four new tires, A pleasant surprise was that the tires I wanted were on special (buy 3, get 1 free). Stephanie Elks was my service advisor and made sure I got everything I needed. I have had my car serviced at this dealer since it was new (and its a 2007 CRV). It continues to run great and I attribute this to the excellent service I have received from Leith Autopark Honda. Its an outstanding operation.

They go out of their way to make sure you are happy, and I am. Highly recommend this dealership.

Took a recent used car that I purchased in to have it inspected to ensure that the car was in perfect working order. The service was great and the inspection was timely. Absolutely no issues with any of the technicians that assisted me. If anything is needed in the future, I will have no issues with taking my car here.

Fast and efficient service. Calvin was very thorough and helpful. He answered all my questions in a very friendly and professional way. Thank you.

Autopark Honda has serviced my vehicles since I bought my first Odyssey in 2005. Service is always exceptional. The new communication including texted videos of the mulit-point inspection is an excellent addition to the service!

Two days ago, first time visited Autopark Honda without appointment in advance because just realized car issue on the road. They provided excellent and quick service! Especially one of advisor Calvin NG, he is so friendly, courtesy, professional. Excellent service, definitely will visit there for any other service later. Thanks and appreciated!

The service department is great. Excellent at keeping me informed via text so I know when my car will be ready.

Very friendly. Took my car right away and sent me a text to let them know if there was anything else I needed. Very impressed.

This was my first service experience with Autopark Honda. My service contact, Nino, made the check in process simple. The oil change and tire rotation were completed quickly.

This place has horrible customer service. They failed to attend my needs and they almost charged me for a key fob they couldn’t reprogram. I would never recommend this place to Any of my family members or friends. After I got my money back they guys didn’t even speak to me I had to call a manager and tell him about his behavior. This is very inexcusable

Jay Smith is amazing!! When we first arrived to the dealership no one wanted to help us despite it being several sales reps on the floor just on their phone scrambling to find someone to push us off to. Jay was in the middle of a deal with another customer but sent us off on a test drive in a new 2021 touring 2.0 that we loved! We ended up buying it without financing just to sweeten the deal for Jay, we also will be going back to purchase another from him. Thank you for all your amazing help and great customer service.

Truly a great experience. Dallas Cowboys fan Mike took tremendous care of me. Perhaps sometime he can get that tattoo fixed.

I purchased my Civic in 2019 from this dealer and have had nothing but the best experiences up until yesterday. I will keep this as brief as possible. I had an 8am apt for a 3x repeated check engine issue and tire issue along with needing a new fob battery. I dropped my car off at 7:50am and let service know I will be back by 2:45 to pick up. I work downtown and although i was within the 15 miles they didn’t have a loaner and I arranged for transportation. Usually they’re really good about updates, and I wasn’t updated on my vehicle until 12:30 ( 4.5 hrs after my apt time) I was asked about tire replacement at 1. Although I responded timely, there wasn’t confirmation until 1:45 that they will change both tires. I get to dealership at 2:45 and was told my car would be a few more mins. Well, a few more mins turned into 2.5 hrs later ( to change 2 tires) as you can imagine I was beyond upset. I should’ve been priority since my car had an earlier apt but instead was told it’s because they were short staffed. I’m not saying that’s not the case, but that’s why I gave more than enough time to take care of this need. I spoke with Todd, but my time was not compensated. My time was wasted.I wasn’t given a clear time frame of expectations. I wasn’t given the opportunity to leave my car or stay at work or even make teaching my class ( that I also had to find an emergency sub for) including canceling a dr apt that I wanted 3 months to make. As you can imagine this to be one of the worst experiences and stressful things I’ve had to endure. I felt helpless and unheard. Not only that, paid for my tire. Nothing was given to me other than, I’m sorry thanks for being loyal. I also have a job that is client facing and I would never allow someone to feel that way I felt yesterday.

They were prompt and professional and gave me all the information I needed about my warranty and manufacturers service advisory covered repair. They truly went the extra mile to make sure that I was taken care of. I ended up driving 20 minutes to this location instead of the Honda dealer on the same side of town as my house because that dealer left me very uncertain about what my repair might truly cost.

New dealership for me, just moved from out of state. Oil change went as it should, as someone made sure to help me as soon as I pulled in. Last time I was at my cars original dealership for servicing, I stood at my vehicle for almost 15 minutes before anyone even noticed me. Also, here they took me home and picked me back up - my other dealership didnt do that. I was also able to pay before I got back which allowed me to pick up my car really fast. I will say that my original dealership always gave a complimentary car wash with each servicing, even without asking, Autopark did not. Autoparks customer service & overall experience still beats my home dealership hands down, even with no car wash. So glad this is my new home dealership now! Stephanie rocks!

I couldn’t be more thankful with the guy that works downstairs in the parts department. He had helped me a lot with knowledge about Honda cars . He was honest, helpful and patient. I found a better place to take my car instead of priority Honda dealer .

Had a great service.Daniel was my Service Advisor. He was professional and friendly. He explains everything to you and is honest without forcing you into specific services.

Best service department I have ever dealt with. They are fast and very courteous.

I took my car to do the oil change and inspection and Dylan helped me a long the way! He did such a great job.

Great service. Fair price. Eldwin was the best!

Every time I go for servicing at AutoPark Honda dealership I get exceptional service. At times, it appears that the time they take to service is long, I prefer to wait at the dealership with one of my favorite books and well., catch up on my reading good material!!The attention they give is whole-some for the vehicle and makes me feel more confident to be on the busy roads and highways.Kudos to the service team. Thank you.

I had great service today at Auto Park Honda. Mark my service advisor was very friendly and courteous.He took care of all my needs in a professional manner. I recommend them for all your auto and service needs.

Have 2 consecutive wonderful service experiences with Kalvin recently. Attentive, professional, knowledgeable just like any other team members over there. Great place with really friendly environment to feel comfortable to keep going back for vehicle care needs!!

My appointment was first thing in the morning. They had plenty of places to do some work while I waited. Nick was my service rep. The only con I would say is that clearly Honda is not taking the Covid issue as seriously as I would prefer. I dont think I saw any of their staff masked. And I would say about 30 to 40% of the guest were masked. I dont think that should impact the review score as I was impressed with the quickness and communication of the work being done and that is what I am rating.

Excelent personal service before during and after the car service.Very satisfied!