Ive always had a good experience here, they are all very professional and helpful. I never go anywhere else. Reasonable prices.

The remodel is awesome, what a change. Full service with all sorts of new equipment, they even have complimentary popcorn, doughnuts and water. Great service at a competitive price.

I was traveling through and had a problem with a wheel hub. They were able to get me back on the ride quickly. The employees were very helpful and understanding.

This location is amazing! Newly remodeled, looks so much better, nice and clean. The crew was so friendly, I was greeted by a service advisor before I even walked to the door. The manager was AMAZING, he made sure we were happy and taken care of. They were able to fix my tire and get my oil changed quick. My kids love the complimentary popcorn and donuts in the customer lounge. This location will be getting my business from now on!

They seem smart, but very very very very long wait times for very minor things like quick tire change

The only place i could find open on a su day and was in & out so swiftly!

Dont count are getting any deals even though the signs out front say buy 2 get one free. Thats probably not for the car your driving. The staff will do a good job for me you, but dont believe the digns

Went in for an alignment and four new tires. Inquired about how long it may take and was told two hours. Four hours later I was on my way. Missed the mark, not a big deal. Once I get home I noticed three long deep scratches on one of my rims which were flawless before service. I went to talk to service manager, he took 3 sec to reply “my machine couldn’t do that”.Machine...maybe not. Human error, high probably. So at the end of the day, they damaged a $500 wheel and won’t up to it.As I was waiting for service, multiple customers were complaining about the wait and a few came back for previous service.Would not recommend this place to my worst enemy.

Paul was awesome they got me in and out . Got deal going on buy 2 get 2 on tires my truck is so smooth

Excellent customer service... Mike rocks

They had me wait for two hours before letting me know the tire I needed was not in stock and had to be ordered. I wish they would have checked if it was in stock as soon as I arrived instead of having me wait and make me extra late for work.

Purchased two new tires and a alignment. Jared the manager was extremely professional worked with me on more than a competitive price. The work was done in a timely matter and I am very satisfied with the result. I wish I had this kind of experience at more businesses.

Coupons are needed in order to receive the good deal Advertised.Unfortunately I paid a higher price not seeing Any coupon disclaimer.

Great service and great prices!

Lack of employees made the service slow. But, good people.

These guys are great they above and beyond

Knowledgeable, friendly, good prices and was in and out very quickly.

They have horrible customer service! Leo is rude and very political. Go to any other customer representative. Left my car over night they were suppose to call me and they never did. I called in the morning to only find out they lost my car they couldn’t even confidently tell me that my car was done. A simple alignment turned into such a hassle with them. I paid for a year alignment package once this is up. I will never go to casa grande big o tires. Very disappointed

Used big o in Mesa, now casa Grande. No problems . But, todays appointment did not go smooth.11:00 for basic oil change, fine, get it right in, great. See it on the lift in the glass in the waiting room. 1 hour later. Still there. Talk to the guy, oh we didnt have the air filter in stocks, be here in a few minutes. Great. Half hour later, its in the parking lot, hood up. Ask another guy, whats up? Oh Ill check. Calls, its not sent, no order?Another 30 minutes. Shows up. Its done1st guy should have told me. I had no idea they needed the part.2 hours, 1 basic oil changeYou decide, whats your time worth

Great pricing but terribly disorganized. When exiting they dont tell you anything that theyve done they just give you a bill and a receipt and say bye bye.

Great place great vibe. As one might say, fast and friendly service. Keep up the good work!

Advertised two tires free when you buy two I bought eight and didnt get one free they said that only applies to certain tires the sign out front said different other than that they tried real hard to accommodate us Im sure it was not the salesmans problem or fault management

Excellent service. Had my car towed to Big-O. Was able to arrange for 4 new tires, alignment, balancing and full service over the phone. Price was better than The Tire Factory or Pep Boys and Big-O brought my car home as a courtesy.

They mis-diagnosed my issue.. went in one day, was told I’d have to come back the next day because they had to order what was needed.. went back next day and dropped off my car.. was told it would be 2.5 hours so I went home. They called me an hour later and said it wasn’t the issue they thought it was and fixed the minor issue that caused my problem.None of that was a big deal since at the end of the day it didn’t cost me anything. What I was really put off by though was how unprofessional they were. They would talk ish about other stores and blame other stores that don’t do something right and also talk ish about each other and place blame on the guy who originally wrote up my service order. Customer service is a big deal to me and I cringe at the thought of what if this was a bigger issue? Would they just blame others for the issue and not take care of it? I only went here cuz my tires are under warranty but my future tire business will be at Discount Tire I’m pretty sure.

Called this morning, got in this afternoon. The guys were for professional and helpful. I will be recommending Big O Tires to my family and friends.

So helpful and courteous, Eduardo was the best. They even saved me some money with a Veterans discount. I know where well be taking our vehicles for service in the future. Thank you so much and keep up the great work!!!

First time buying tires here. Used financing option. I wanted tires mounted and balanced. Requested wheel alignment and oil change. I asked for ticket when dropping the vehicle off. Leo said Ill put one in the vehicle. I picked up the vehicle after closing time. Ticket showed tire pressure monitor charge an charge for nitrogen in all 4 tires. I was not asked if I needed either of these things. I had to go back today on a Sunday to question this. Today they filled the tires with nitrogen as the guy said he didnt know how to complete a refund on a financing deal. I questioned why oil change was not completed. He had no answer and that they were booked up for oil changes. Three questions I was asked, tire Size. Vehicle and how much you are approved for. Now I question if the wheel alignment was completed since I did not wait for the vehicle to be completed. Sad that I cannot drop my vehicle off and be trustworthy of the shop to complete what was paid for or charged.

I just visited big o tires today and was looking to do business with them; so when I asked an employee at the front desk for a price on some tires they gave me a quote of 673 dollars. They didnt try to better the deal or anything. I will never ever do business with big o tires!!! But I did find a great deal somewhere else for half that price!!! And yes its here in Casa Grande!!! Hallelujah Amen😇😇😇

Another great experience at Big O, the team is very friendly, professional, and patient to explain things so I understand. Jarred is an asset as management there. Thanks guys!!

They didnt complete the job in the estimated time in fact way past. But friendly people

Very wonderful guys! They always take care of me and treat me like family when I go there! Appreciate you gentleman!

On March 6, 2021 my 17 year old daughter Mia took her truck to big O tires for her 12:00pm appointment for a oil change. During the 1.5 hours she was there the service employee told her she needed $2,000.00 worth of work done to her truck. (I know she doesn’t need that kinda of work done to her truck.)I told her to get a itemizes print out of everything they say needs to be done, but to only get the oil change and filter today. Very shortly later when she was leaving big O’s she called me in a panic. Saying the truck was making a really loud noise. She barely made it across the street into Cal ranch’s parking lot. I told her I was on my way and to go back to big O ‘s and tell them your truck is making a noise now that it never made before and the noise was getting louder. She showed one of the service employees the noise and they took it to look at. When I arrived they claimed to have fixed the noise. Employee Nick Lemount stated that it was a quart low on oil, that’s why it was making that noise and that he put in some thicker oil to top it off. I wasn’t really believing in the whole quart low excuse. Mia has had her truck for two years and never had a problem like that with the oil being low. I confirmed with my daughter that the noise was gone and everything seemed ok. She stated the noise is gone. I asked for a them to print me out a invoice that states their was aloud noise when she left and what they claimed was the problem and what they did to fix it. The employee Nick Lamont got my print out and we left.I wasn’t close to being a satisfied customer and was feeling unsettled. A vehicle should never be low on oil when you just took it in to get serviced for an oil change And definitely should not leave a service station making that type of noise I it was loud on the phone when I was talking to her.When I get home I’ll look through the invoices to see exactly what they charged for and what they claimed that needed to be done to the truck. I Noticed that they charged her just about 40 bucks for an oil change that was supposed to be 20 and include and oil filter with that. My daughter told me when I asked her what was $40 because it was not itemized on the invoice. They had the 20 bucks in a dollar here there and then they had charged her $20 for the filter but gave her a $10 discount. I’m not a math whiz but somethings not adding up right. I noticed that the oil that they stated that they use was a premium oil but when I checked the dipstick after the truck cool down the oil didn’t seem like it was premium oil and the dipstick showed that it was still a quart low!I Call back to Big O tires where I spoke to Nick the employee that helped us before and explain to him how uneasy I was feeling about the situation and that I believe that that truck was wasn’t a quarter load that somebody forgot to put oil in it and then if any damages or anything comes about to this truck I will hold their incompetence responsible and I Was going to contact anyone Further up the employee chain to let them know of the situation. Nick told me he completely understands and if I want I could bring the truck back and he’ll put Synthetic oil in my daughters 1995 Ford F150 pick up. Um no thank you not trying to be that oil price. Then he told me that he was the manager that handles all the complaints and if they were a franchise and gave me an email for me if I wanted to make my complaint official. So I took the email and hopefully nothings wrong with my daughters truck otherwise I have a feeling that I am screwed big time!!!!

Fix my flat for free. Going back for all my auto services.

Eduardo was so very helpful. He was able to get us set up with 4 brand new tires. The techs were so fast and efficient, definitely recommend these guys

Seemed to be fast service. Didnt wait to long.

This place is amazing! The team really went out of the way to take care of my truck. They were fast and had wonderful communication about what they were doing and why. They even went above and beyond to get us the best price out there. They even took us home and brought us to pick up the truck. Big thanks to Eduardo and the those who took care of us!!

My AC compressor froze up the pulley and busted the serpentine belt they had to pull the front half of everything off to get to the compressor

Great customer service polite and gets things done

Have always had great service from Big O. Quality work..fair prices

Very fast service. Was told would be a long wait but they got to us pretty fast. Friendly staff. Cold water and vending machines while we waited.

Been having a tough Couple of weeks and a nail in your tire on Valentines day doesnt make it any better the guys over here really took care of me a better experience than the last Big O I went and only reason I came is because they were right around the corner from were my sensor went off and it was the right choice Im very selective of where I take my car and I would definitely return here.

We got new tires on both our vehicles at this location during the b2g2 promo. They dont tell you its only for certain tires. My major issue is both times we were quoted 3-4 hours and both times we had to leave our vehicles overnight, so more like 24-26 hours. They dont set honest or realistic expectations so be prepared to be inconvenienced. We havent had any issues with the actual work so far, other than being a little sloppy, so they get 3 stars from us.

I’ve gone to this location for years and was always happy with the service. Yes, it was old but service was prompt and friendly so I wasn’t there long. Now they have a new building and apparently a new attitude. When I entered there were two men at counters in the front and I was told they’d be right with me, neither was on the phone or immediately helping another person. After telling me three times they’d be right with me one finally told me to sit down. I sat and waited. After about five minutes a woman entered to pick up her vehicle from a tire rotation and was told she needed new brakes all around. She told him she’d had no problems with her brakes at all, but he insisted she did and that they were grinding metal on metal. I watched this exchange for about five minutes before leaving. If you tell me you’ll be right with me and I have to wait more than ten minutes before you even get to me you must not want my business very badly. I’d understand if they were helping others, but they weren’t. And telling a woman her brakes had to have been making noise when she knows they weren’t doesn’t lead me to trust you either. No amount of free popcorn or doughnuts, no shiny new building is worth that.Update. I see one of the positive reviews on here is from Paul who works at Big-O. Makes me wonder how many other positive reviews are from employees and their families.

Nice service and great free subs from subway chips soda water while waiting all in all very happy only an hr wait so not bad..

The service was great! Ashton, I believe was his name. Fast, friendly service. I feel safe on the road with these guys behind my alignment. Thank you

We ordered our tires and were put on the next day when they arrived. They guys were good and professional. 😊

Thank GOD Big O is back open! Took my car in for an oil change, they rotated my tires at no extra charge and did a complete safety inspection. I had no idea my serpentine belt was getting ready to fall off, they took me out into there very clean shop and showed me the issue. There pricing was fantastic and they had me in and out like seal team 6! While I waited I enjoyed some pop corn and cold bottled water, they also have a beautiful waiting area with a giant TV! I was joking with the staff about coming back to watch the Super Bowl!Thank you Big O for keeping me and my family safe! If you are in the Casa Grand area and need automotive help, look no further!

First time customer. Quoted a much lower price for an oil changed than I paid out the door (much higher) fluids were not topped off. My tires were rotated. My back tires are bigger than the front. Now my steering wheel vibrates and a rubbing sound that was not there before the oil change. They were very nice but did a bad job. I will not be going back. They didnt even put an oil change sticker on my window. Very disappointed. Paid alot of money to have to put my tires back the way they were.

Bought 4 brand new tires Friday morning, Friday night i noticed 1 needed air, by Sat. morning tire was flat added air Sunday it was flat again. Monday went back to Big O tire was not good got a new tire but had to pay for labor and balancing again.

They shared alot of info and visialy showed what the problem and solution would be, great service.

I am always worried about being taken advantage of with vehicle issues because I don’t know anything about cars. I took my van to them and the staff was sooo helpful. Didn’t overcharge and didn’t talk down to me at all. It was a wonderful experience. I’ll definitely be a return customer!

Their pricing isnt what was laited.. Asking for much more...

Best Tire shop in Casa Grande! I talked to Mr. Clean up Front and he was super helpful. Not to mention the guys out back were so fast they had me feeling like Ricky Bobby ready to Shake and Bake Baby! I’ll definitely be back!

I selected 5 stars but probably should have selected four, since they were so quick I wasnt able to finish my breakfast! Haha. Great customer service and despite being very busy, they were very quick. Thank you!

Everyone was greata happy trk

Had service done on my truck yesterday. I thought was just going to be a brake job. Anyway, Leo and the guys at Big O Tires are the best.

Good place to go when you need to get all of your wheels/tires replaced.

I went in to this location few days ago to get my car checked out and all the associates were very friendly. I was helped right away and the customer service was superb!! Will definitely be back to this location.

Love the place

9.3.2020Spent $420.00 in a week, came back today for a oil change for a trip, with oil change they did not rotate tires as listed!! Replaced one new rear tire with them in same place that they put on this past Sunday. Noticed it in the car wash tire was in same place rear left they replaced. 1 star.9.4.2020Driving to New Mexico steering wheel crooked from alignment. Something rattling under car. Something loose. From oil change? Alignment? Definatley metal rattling under car. Looking for something loose. Be back next week to fix. Sent info on on no tire rotation with oil change to office today.

Personally feel like I got over charged for an alignment job that turned out to be a worst outcome. Drove ok for 2 days. Came the 3rd day the alignment was way worse than before I brought it in to get done. Called in to see what they would do about it. Eduardo told me to bring it in to adjust it again. And was told to come in when they open to get me in and out faster. Waiting the full day just to come to find out they pretend to have done the work when in reality they didnt even touch it. If there was a zero star option, I would have selected that instead.

This place is great!! Local, helpful and will go the distance for any customers. Thank you guys for all your hard work.

Very disappointed. Not requiring anyone inside waiting for their vehicle to wear a mask. Several people waiting in a small waiting room. And no sign on door for all to wear a mask. Will not come back here again. Not operating in a safe customer environment.

I went to the shop to get an oil change. My family has always gone to Big Os because they were reliable. Ive noticed the change first time I went back after the reopening. This is my second time going back since its opened and I can tell you right after I paid for the service, I am never going back again. First off, I only wanted an oil change & the tires rotated. After about 2 hours of being there, Paul came over to me & said they were recommending brake fluid, cooling system flush & something else. I asked how much it was going to be.. it was $89. So I figured okay Id be spending about $150-$160 for the service. When I went to pay, It was almost $400.00!!! I asked what was all charged & Eduardo went over the ticket, not knowing until I received the printed ticket that the labor cost was more than the services performed. I blame myself for allowing them to perform the other services, however, I didnt think it would cost so much. On top of that, they were also recommending 2 tires because they were cupping. I asked if they were covered by warranty being that I purchased them at another Big O location, Paul said no, because its maintenance and it has to do with rotation of the tires. Ive only taken my vehicle to Big Os and they perform the tire rotation AND Ive only had the tires since December. I miss Chris & Lacey, they knew our vehicles and I fully trusted them with their recommendations. There is just something different about the location and how its run. If Im going to be paying that much for a car service, I feel way more comfortable going to the dealership and having the services performed there.

Very disappointed and sorry I have ever done business with this company. I used to use Big O in Maricopa all the time. Since moving to Casa Grande it has been really hard to get into this location after the remodel. I am usually on a time crunch so I end up having to go to Jiffy Lube or breakmasters for my usual oil change and tire rotations. But finally I got up there today as soon as they opened! And boy did they see me coming. I asked for my oil change and tir rotation. They asked if I had the Big O credit card. (Which I do). Then they come back and tell me that they cant perform the rotation because the front 2 tires are completley shot and need to be replaced. Then go right in to selling me 2 new tires. I informed them that Big O replaced all my tires less than 2 yrs ago and it should still be under warranty. I guess their computer didnt tell them that. So they called Maricopa location and confirmed that they are indeed under warranty then it was a bunch of hmming and hawing. The manager went to the back room and came out and told me because I cant produce proof of tire rotations then they will not honor the warranty. But they can give me a deal on 2 new tires with the same bull warranty that I have now. Oh and also apparently every single system on my vehicle needs flushed to the tune of $700. I really feel like they tried to take advantage of me because I am a woman. So apparently their Big O brand tires really dont last for more than 2 years. And they will figure out anyway to not honor their warranty. Last time I trust this company. Needless to say I am cancelling my big o card

Had four wheel alignment done on my vehicle seems like they did a good job

Blew a tire out. Thought Id be there for awhile since I didnt have an appointment but they took good care of me

Went in for a slow leak in tire. Told they cant fix it because the tire is 7 years old and dot wont allow repairs of old tires. Suggested a whole new set of tires. Checked with dot..no such law. Nice.

I had a tire leaking. They got me in fairly quickly, and got it fixed.

ScammersThey tell you one price and then raise it up to double the price. They do what ever they can to make you pay more. My husband went in for an oil change which was advertised for $14 something and they wanted him to pay $60 dollars and he said no he wont pay that much so he kept insisting and finally they said Ok and he waited and they said they couldnt do it. Just wasted his time there. All they want is your money. Horrible place. Never coming here again!!

Gave me a price and before ordering tires, they wanted money down. I never do business that way..Went up the street to Giddons Tire. They went out of their way to get me the right tires. Better tire than Big O. No down payment. Got tires installed Saturday morning..Great place to deal.

Fast and good service.

Not very easy to get warranty help. Their computer systems are Not Up To the Standards they need to be. Takes WAY to long to get the help they PROMISE when you buy the tires!!!!

Had an oil change done and they were extremely quick! Can’t give enough stars for good quick service when you have two toddlers in tow! Super clean and the snacks were a bonus! Found my new oil place!

This is the quickest set of tires I have ever had put on my vehicle. These folks are very efficient. They need to be sent out to other Big O tires to show them how to better manage the service. Really outstanding I can not say enough about these guys and gals. I will probably drive the extra 30 minutes to have this facility take care of my vehicle. Thank you all very much.

Everyone was helpful in their suggestions for new tires, the technicians worked efficiently/quickly, and found the best price for me. Would recommend this Big O!

Purchased a lot of work for my vehicle. None of the work was done besides the oil change and I had to revisit the following day. Manager made it right and made sure I was taken care of. Just wish it was taken care from the get go.

Jared at Big O is amazing. He helped me out tremendously and was able to get my car back on the road flawlessly.

Dont bother making an appointment, you still Start at the bottom behind walk ins do if you have all day to waste come on in.

Great customer service! Will definitely use them again. :-)

Place just reopened and totally remodeled looks amazing and the crew is top notch! And now the waiting room is comfortable with a big TV and coffee doughnuts popcorn and bottled water welcome back big o we missed you and now your better than ever!

Chris and all of the great staff are awesome just how a business should be run. I own Sommers Glass and that’s how I run my business they won’t sell you something you don’t need and that’s the truth I have experienced this many times. But today inspired me to write this. Thanks all of you at Big O.

I went into this Big O for a alignment this morning. In the process of the alignment they snapped a bolt in half on the rear suspension. Of course not being able to find this particular bolt on a Sunday afternoon in casa grande they offered me a ride home and to pick me up the next day when my car was done. Now I was pretty upset to hear I would be without my car for about 24 hours and would miss 2 shifts working and would lose out on quite alot of wages due to no fault of my own. I had a talk with a great man named Paul about all the problems that would happen due to this and he got on the phone with a manger and had a short talk with him. The end result is Im covering the cost of the broken bolt and thats it. There doing the labor and my alignment at no cost. I couldnt be happier with the results and Im so happy that they could understand my concerns and address them properly. I will use no other shop from this day on. They really went above and beyond. I get the car back tomorrow but wanted to put this review up now due to my shear happiness in the way they handled the issue.

While casa grande has a mandate for mask not one employee in the shop was wearing one. It would be nice to at least pretend to care about the safety of others

BigO...., Great ppl. Best looking shop in Casa Grande. #1 in my book.

Brought my car in to check a tire (there was a nail), the bald guy tried to sell me a radiator flush, an oil change, and a fuel treatment. My car has 600 miles on the remanufactured engine I had put in just last week... It doesnt need any of that!

Definitely a great shop I was welcomed by a guy named Eddie very friendly he price matched the other guys and gave me a better deal he definitely Nose what he’s doing will be a returning customer :)

We rolled in needing to replace a utility trailer tire. No appointment but we were out of there under an hour and back on the road at a very good price point. Nice new facility with happy technitions.

They have fixed my car and had no further problems with it.

I had a oil change, fuel injector cleaner, supposed to get air filter,new oil filter and tires rotated.they didnt rotate my tires.i went to work lastnight and heard a noise and and the guy didnt even put a plastic cover back up the way it was before he took it down.i watched him use a cordless drill andd he took four to five screws or plastic clamps out and I get it back hanging down then I take it back and a different guy put it in the air and ziptied the piece and I can still hear it .So freaking disappointed

Liked their customer and the prices for an oil change...

The absolute worst customer service and unprofessionalism I have ever expierence!I personally work at a used car lot in Tucson. We use Big O Tires here for ALL of our tire purchases and alignments. I recommended Big O Tires to my cousin. She purchased all 4 of her tires there. She is currently 36 weeks pregnant I want to note. She got a nail in her tire. I explained that the repair is free at Big O Tires (at least here it is) She works long strenuous hours and felt it necessary to schedule an appointment for her tire repair. She was told She didnt need to do that to just common in Well she did just that and was told it would be a 2 and a half hour wait. Note while waiting she saw 1) others being offered a shuttle rife. Which she wasnt 2) an officer who came in with a tire repair need. He was back on the road in 15 minutes.I understand paying customers and the monitery value it takes to operate additional transportation. I understand an officer needing to get back to work. I also understand the need for first responders. But do you have to walk into this business dressed in your first responder uniform? ie: scrubs to get an employees attention? Do you have to spend a certain dollar amount to be treated like a human and offered a ride home as opposed to waiting? As if being pregnant isnt enough. Had the Manager taken the time he may have found this woman to many other things besides a pain who needed a tire repair. There is more than meets the eye. After calling the store. The Manager Jared? I believe. Explained to me and I quote. He didnt have a good reason. That if he did... He didnt have to give it to me. He refused to give me any upper Management info said to find the number to Corporate and then hung up on me. Upon calling back hoping it was an error. I began to speak amd he put me on hold. Continuing to do so again a and again for 30 minutes until I finally hung up.Lesson of the day for both parties. We will never give Big O Tires in Casa Grande our business. Neither will the other first responders we work with after this story.Not all heros wear a cape. We should all be treated equally. Regardless of race, color, ethnicity. Customer service should be our best quality. I buy things from some hole in the wall places. Because I enjoy the owners and the way they treat me. First responders should be acknowledged at this time and helped so they can get back to what they do best. And employees in Management such as Jared should be removed from areas of customer service and especially management.

Always polite and respectful

We had one of our technicians go in with a company vehicle for just an oil change. Had made an appointment and showed up on time. 4 hours later the work was done and we were on our way. I tried to call their number and all I got was a recording stating they were busy. I guess too busy to answer the phone and handle customer issues. Ill help out by not returning as a customer so theyll have more time to answer their phones.

Good work and on ti.e appointment when call ahead.

I had taken my car to this big O to get serviced and I felt welcomed . Beautiful establishment fast service great crew and I was offered coffee, water, donuts, popcorn I will be a returning customer thanks for re opening ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Was by there the other day and was shocked how nice the place was and my oil change was quick as well

Great detailed service with great customer service.

New to the area and had a coupon for a 16.95 oil change, with 22 point check and tire rotation. The parking lot was full when I got there and said I would drop off the car. They called within an hour to say they were done. No up sell, no extra charges for a 4x4. Would definitely recommend and go back.

The staff was very helpful and friendly we will return