The manager was amazing! Great customer service! There were a lot of people, and she helped everyone according to their turn. Gave time to every single person who walked through the door. She was also kind and very knowledgeable of the products and set everything up Great. Also very patient. She definitely deserves a bonus! 👌🏾😁

This location was truly understaffed. One gentleman running the entire store. He was very friendly and patient with activating my watch. He had to call into Verizon to get the watch activated. He was incredible. My biggest concern is that you have to pay a $35 Activation Fee, (which is industry standard and understand), but there is an additional $25 Setup for Success fee, which should be mentioned upfront. Because of my expertise in working with cellular technology, I didnt have my watch setup (it can be done with the Wearable App). I have Tech Coach which would be where I would get my support from if needed. I will drive into the Valley to Best Buy or the Corporate location (East side of I-10), to purchase my future devices to prevent this pointless $25 fee.

They were busy but the staff was great. I had to make a return and they waived the restocking fee since I had to wait about 30 minutes for help.

I wasnt a customer until now!! Excellent customer service! I walked in needing a new phone for work and I chose Verizon because it is always reliable. I was in and out within minutes. The gentleman was great and very thorough in giving amazing customer service! Highly satisfied!!

Antonio is the best. He spent two days helping us out. He was determined to get our new phone to work.

The guy working was super helpful and nice. You could tell he genuinely cared and wanted to get us what we needed but the phone selection was slim and insanely expensive

Destiny was great, but store didnt Have phone in stock. We live 2 hours, so ordering and coming back not feasible.

I dont remember the salesmans name but he was awesome! awesome! awesome!

Going to Verizon stores are always a hit and miss and this time it was a miss. The representative remained sitting down and seemed bothered that I interrupted whatever he was doing on his phone. He couldnt fix my problem (no biggie) but couldnt recommend anything else I could do to solve the problem.

Dont bother. Poor customer service.Arrogant staff with limited knowledge and know how.

Tony was our Customer Service Representative. He was very knowledgeable and met our needs in a timely manner. He had a great attitude and was very patient. Thanks, Tony

We were able to pay our bill there. The person there was very helpful.

Went in and upgraded 2 phones. It was fast and easy. Great customer service! I recommend this location for any of your wireless phone services or questions.

The process was made easy and comprehensive by the sales associate Tony. The environment is comfortable and my new phone is working great and it was nice to have the Verizon associate help with setting up and transfer of data from the old phone to the new one. Thanks 👍

The customer service representative was very helpful and patiently explained the promotion and the terms. My experience at this Verizon store has always been excellent.

This Verizon dealer charged me with a $25.00 Set up for Success. This was explained after I left the store and called back to ask about this charge. Because I already have a Jetpack this (service ) was not even preformed. Her explanation was it’s a standard charge to teach you how to use the device. And they also charged me a $12.00 device protection fee. I bought this device outright and do not want to pay for “protection”. This store is ripping people off.

Excellent customer service!

Extremely clean, knowledgeable and inventory complete - no question about it - Tony is the reason why I wait to get to Cada Grande each winter from North Dakota to get all my cell phone issues replaced or resolved - best of the best

Paid my cell bills, line was short, good customer service

Not goodNot bad.But not effective either.

Tony is absolutely amazing! Doesnt beat around the bush or tries to sell us stuff we dont need. He really gets you the best deal! Verizon Employees like Tony is the reason I am a loyal Verizon customer! THANK YOU TONY! For helping my fiance get her screen protector on!

Not many products for sale but the associates were 5 star in help and Covid protection

Jacob was very helpful,, answered all of my questions, and made sure that there was nothing else that I needed. I will go back to this store the next time that I need help. Thanks Jacob!

The young lady was very nice 👌

When I walked in to the store with my dad to upgrade his phone we were welcomed by Tony and Jonathon. Let me tell you that they are the definition of what true customer service is. Tony was sharp caring and genuinely wanted to help us. Sometimes customer service can not be taught it’s just engrained in you. These young gentlemen made our experience not just great but memorable

Destiny was knowledgeable, understanding and very helpful today.

I went Sunday to try to resolve issues with my phone and tablet and the coworker working that day was rude and not very helpful😡! I went on Monday and Fernando was very helpful and professional and was able to help me fix the issues that I had! Thx again Fernando 👍

If I could leave zero stars, I would. They sold me a USED phone, passing it off as new. It overheated and had to go into repair by day 15. When I brought it back to complain, the salesmen were rude, and refused to wait on me. BEWARE, your guarantee on the phone is 13 days, not 14 days(two weeks). Go anywhere but Russell Cellular.

Super great experience the clerk was friendly and efficient!!!

Scam artist. Do not go to this location they lie and take your money. the manager there just tells you too bad your stuck with it. Poor service they are all scam artist in this store

Friend? changed all my apps while trying to find something on my phone. It is now a complete mess. Marcos did what he could in the time frame he had. I go back tomorrow so he can get my phone back to where I understand how to operate

I went in to ask a question about my phone, Tony was such an amazing help. He answered all my questions. I would recommend this store to anybody.

Tony and Mercedes are so patient. They were very helpful. I got exactly what wanted. Very happy customer

If I could give no stars I would. I do not recommend anyone going to get new devices or services at the Casa Grande location, very dishonest and lie about credits that you wont get in the way you are told when you purchase the items. When you go for an explanation all you get is an Im sorry and nothing can be done.

I was in Casa Grande visiting and my phone screen went blank. I called and spoke to Tony before I came in and he helped me enough over the phone for me to feel comfortable coming in. Once I got there, GREAT SERVICE. Helped me find the phone I wanted, didnt make my bill higher, transferred ALL of my information, was pleasant and patient. I give this location 5 stars, Tony gets 15!

Today I went into this store with a big problem! Tony handled the problem so well that I left with a smile on my face. He did not rush me and went thru my phone correcting the mistakes. With help from Jessica from the main Verizon store they got me back with Verizon after I had changed to another carrier, which was a big mistake. Thanks guys, you made my day.

Mark was amazing! He helped me when the other store said they couldnt. I was so thankful with every employee there. They were all so kind and knew their jobs and were awesome! Only Verizon store Ill go to. Whit had lots of patience with teaching an other customer about their new phone and internet. Your boss should be proud!

Had to go back had 2 phones messed up because of a new purchase. Now have to go back because they have my account a mess. To top it tried calling and get please leave a message

Royzell was communicative and awnsered all my questions

We always go to see Whitney. She has been helping us for years. Purchased a new phone and she was able to keep our bill the same. Always happy with the service

This store is amazing!! Tony help me with all my problems. I really recommend this store!!

JJ and Jacob are the most helpful employees!! I have been coming to this Verizon location by Frys for years and would go anywhere else. If you need help or have questions theyll go the extra mile to help anytime!

Exceptional service. Worked with the gentleman Jacob and he did a wonderful job

This store is awesome. Everyone I have worked with is super helpful and took the time to take care of us! I would definitely recommend this store.

Austen and Jacob were so awesome! They got us into a new plan that saved us almost $100!! Will recommend to all of my friends and family.

Marcos I a very nice respectful and very attentive to our needs I would recommend Verizon to all my friends.

They got me in and out pretty quick and they were friendly

Salesman dont d great job thx for helping me with New phone

We needed help with poor cellular / WiFi service for our iPad while spending the winter in Casa Grande, AZ. Marcos was super helpful, patient with our steep learning curve AND he fixed our problem! Service was exceptional.

Best store experience ever!! JJ and team were so helpful!! Id recommend this location to all my friends and family for any call phone needs!

Royzell is amazing. Great customer service!

I am happy with my service. Verizon is best service in town. This store employees are always friendly and I enjoy going in to see Whitney.

Caring staff, reasonably timed personal service, and a total solution is always presented. Never disappointed me in 8 years. Highly reccomend them over any corporate store.

Great customer service! Royzell is a great guy!

This store was very helpful. we purchased a new phone at another verizon and they sent us out without helping switch anything, not even the sim card. JJ was very helpful and took 10 minutes to switch all of the data over. i would recommend coming to this store before any other.

Royzell helped me with everything I needed! Great store!

Excellent store! Great customer service from Max!

Austen was a great help! Set up our service and made sure everything was properly activated before letting us go! Big ups to the kid!

This 5 stars are granted to this gentleman, Tony and Jacob from Verizon authorized retailers in CG, for the outstanding customer service, and knowledge of their own products and services,, I want just curious of looking for different phones styles and with this charismatic personality s and up getting 7 new lines and phones, I want to congratulate Verizon for having such a professional team in casagrande arizona, thank u Tony and Jacob

Be carful of having anyone who is not up and up on trade in values on phones or devices or plan pricing go into this location, as far as phone plans Go they don’t go over negatives or positives for switching phone plans or how it might affect discounts of credits to somoeoens account. in addition it seems they like to mess with trade in value prices and what they will offer for them as well as come up with some strange accessories credit in addition to instead of actually just doing trade in values for devices. Sure things apprasie for different prices in person, but a $319 dollar trade in price for a phone apprasied on Verizons site in perfect condition they offer $120 dollars for. Yeah I would say something is not right. Not to mention over inflated accessories prices. I suggest you go to the Verizon website for appraisals on your device first before you go in, or in my opinion after seeing the outcome of this interaction with someone I know, take your business somewhere else. a pretty disappointing way for a company to conduct its self in my opinion. I would never trust them again.

Royzell is amazing! True Customer Service!

After visiting another Verizon store in Casa Grande and feeling very unwelcome, we thought we would try Russels Cellular. The feeling in this store was much better. JJ was very knowledgeable and helpful. He answered our questions honestly and showed us the products we were interested in. We appreciate his time and attention. He won our business.

Great store. Very friendly and helpful people. I would recommend it to anyone.

Well run by knowledgeable friendly staff who were more interested in serving me, that selling me stuff I didnt need or want.

Got all my questions answered quickly. Whitney is great and the others are very friendly as well.

Great place great deals great service

Awesome staff and service. The best Verizon store in town BY FAR

Best place to go! Whitney helped us get our whole house with Verizon products! Friendliest people!!

Very very great people. I recommend them to any one who is looking for great customer service

Fast and friendly service if no one is there. 2 people were waiting for an hour to get help while I was being helped. Otherwise great service.

Araceli was so helpful and funny. Best rep ever!

Verizon is a good company and in Casa Grande; Arizo n.va.

I love the people who work there. They are very friendly and I highly recommend this store.

Whitney helped us save money and add a tablet! Fantastic service! We thank you.

Worst experience, yesterday activated my own phone on prepaid and it took 3 hours. Employee was watching game on his iPad and eating at desk. No care for customers

Thanks to JJ customer service was excellent and was friendly by helping us activate a new phone and did an awesome job. Definitely recommended.

The store is great. Love the people and so friendly.

Jacob helped me learn and set up everything on my new phone

Best friendly service Ive ever received! Id rather come here than any other verizon store in Casa Grande. Thank you Russell Cellular

If I could give 0 stars, I would.We were talked into getting a 4gb plan, with a tablet and “WiFi”.Turns out, the data lasted less than a day, and the WiFi Ms.Whitney claimed we would have, is apart of the 4gb that two phones already shared! (Which also, wasn’t disclosed to us!) and when we went back in to ask why our phones had slow speeds, we were laughed at and called liars in a store full of people. Needless to say, we went with at&t and got an unlimited plan for nearly half the cost and got better phones, for half the cost!Our monthly bill with Verizon for two phones and a tablet with “WiFi” was $317, and the data runs out after a day of having service and the 4gb plan we had, was shared between two phones and a tablet! (Oh and no WiFi, lol!With at&t each phone has 22gb, we have two iPhone 8+ on financing, and an unlimited plan is $175 for unlimited everything, each phone has 22gb and insurance on both phones.Not only is it better pricing, better customer service, but it’s better service!Needless to say, this place and almost everyone that works there, are immature and don’t do their jobs. Whitney (the manager) is rude, forceful, sits on her phone instead of helping customers and belittles you for absolutely no reason.I’d stay away from this store and Verizon all together.

Got me in and out fast. They have all the latest gadgets and the crew is on top of things.

Great hospitality! Great group of young people!

Jacob Toussaint is an awesome employee and a good friend of mine. He had barely left for lunch and when I contacted him to start up a new plan at Verizon he said he would come back in 5 min to help me.

Went in for a charger cable. They knew exactly what I needed. Quick service and friendly employees!

Great job they helped me set up my phone and gave me an excellent experience

Best verizon in town, Tony is great.

Very helpful employee

Great service!

This store is always quick and friendly! The store manager has been there a very long time and knows her stuff

Do not go to this store. Rude very rude kids

Love the new look to the store and the staff is great. Will be back here every winter

This store cares and gets you taken care of. So friendly and knowledgeable!!

Grea service in the Casa Grande store. Marko was a super helpful rep.

Jacob was a pleasant to work with. Will recommend to family and friends.

Great store change. Great management change.

Walked in needing help, clueless kids only wanted to move me into a new phone.What a waste of my time and I had to stand in line to find that out.Contacted Samsung Galaxy Tech support and was fixed in 3 minutes. BTW it was my fault

We called to make sure they were still open they closed as we pulled up even though it was 7:30 when they close at 8. Take a trip somewhere else, its well worth it.

Internet service is so bad in Casa Grande these people should be ashamed of peddling devices that don’t work.

Best Verizon in town! Friendly and helpful staff

Friendly Staff! Great service!