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Car Tunes
641 E 2nd St, Casper, WY 82601, United States
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Car Tunes

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Ha
Review №1

Lots of cool accessories for RVs, Trucks and autos.

Th
Review №2

These peeps are top notch fast and friendly

Ro
Review №3

Fired me for a botched job that I didnt do but because they liked my co worker better they blamed me

Ma
Review №4

Had an appointment that was scheduled to get a full system put in my vehicle, on the way to get this done, I was side swiped thru an intersection, with all the things going on with the accident and having to go thru that, the Owner calls from Car Tunes and raises hell with me for not showing up for my scheduled appointment, very rude and unfriendly.I hope he knows that his actions will most likely end up me going elsewhere, and in hopes that other future customers will think of this as well, on how He treats people that dont follow thru their obligations..but not intentionally!!

Sh
Review №5

You will over pay for averting. I have had to fix about 20 of ther installation. They have fried people computers in ther car . I do not recommend

M
Review №6

Excellent staff! Great source for parts and service!

Me
Review №7

Always rude. Every time Ive been in to get something done they cannot answer any of my questions. I really need work done and have money to spend ......Casper Needs Better!!

Je
Review №8

Couldnt even call for a rough estimate without getting yelled at! Hope their work is better then their communication skills!

Jo
Review №9

These guys are great. Very friendly and professional. Have had them do a couple projects, and have been very satisfied with everything theyve done.

Be
Review №10

Great shop for your home and auto needs. Have purchased a couple of auto-starts from them as well as a car stereo system. Great quality equipment and they stand behind their work.

Sh
Review №11

Ive had multiple installs at Car Tunes over the years. When I was in high school, I had Car Tunes install a complete system in my car. It sounded amazing and I never had any problems. For many years I swore that Car Tunes was one of the best places you could get audio installed, and I was right. It was a great place. Key word: was.Eleven months ago, I spent over $2,000 for a complete system at Car Tunes. But then I started to notice some things. For instance, when I turned the system up REALLY loud, the entire system would cut out for a second. Not a big deal – I planned on just having Car Tunes fix it when I was back in town, because they guaranteed quality for a year after installation. Other stuff came up, like my tweeters were always emitting white noise. It’s faint, but very noticeable when the system is turned down low or while listening to talk radio.I called Car Tunes about a month ago. I told them I wanted to get a backup camera installed, and I wanted them to take a look at some of these issues I was having with a system they installed. I described the issues to an old man who was having trouble understanding what I was complaining about. Once he understood, he said, “That’s normal. Nothing we can do about that”, and I thought, “Really?” I told him I’d appreciate it if he could inspect my system for defects. It seemed to me that the old man was taking the “easy way out” for everything.My appointment date came around. At the shop, I explained that I had an appointment for a backup camera install and I started explaining the issues I was having with my system. The old man started to get visibly frustrated with me because I was “speaking too low” and was on the borderline of getting hostile with me because I “insisted” on speaking too low. A younger tech came around, and I went with him to my car.Inside the car, the tech was dubious. It seemed obvious that he didn’t think much of what I was complaining about, but he told me he would take a look. Before I left the shop, I asked the tech to examine the balance of my system, because I thought it could sound better.When I returned, I asked the tech, “So, what did you find out?” and he looked confused. I said, “The white noise. The balance of the system. The entire system cutting out at loud volume.” He explained to me that the white noise from the tweeters was normal, and if I didn’t believe him, I could “go to [his] car to listen to [his tweeters], because they’re 10 times louder than [mine].” He didn’t investigate the system cutting out either. I was immediately disappointed. However, the tech assured me that he looked at the audio levels in my car to make sure there were no glaring issues.At this point, you might think that the tech was correct, and that all those issues are “normal”, and I didn’t need to get anything “fixed” – but that’s not what disappointed me. What disappointed me was the fact that he didn’t investigate any of the issues I complained about. The employees at Car Tunes that day were interested in one thing: extracting money from me for the backup camera. They were not interested in investigating issues, or maybe educating me on why constant white noise from tweeters is 100% normal, they just wanted money. They wanted the “easy way out” of every issue. It was obvious to me that they have zero respect for their customers, even someone like me – who has spent north of $5,000 at this shop over the years. It pains me that they don’t value me as a customer, because I grew up valuing them as an installer. They didn’t ask me if I was satisfied with my audio. They didn’t care. They already got my money.I got in my car and checked the levels on my system. I couldn’t believe it. He just changed everything to “Flat”. He hit 1 button on the interface and called it good.To summarize, I’m extremely disappointed, and I won’t be shopping at Car Tunes again. They’ve lost their love of the craft and now they’re just chasing dollars. I cannot recommend enough that you avoid spending money here. You’ll get more respect and results by shopping anywhere else.

Ka
Review №12

I bought a new car and brought it here for radio, speakers, amp, and subs. I had the pleasure of dealing with Steven, his customer service was great and he had the complete system in within 2 hours!! It looks great and sounds amazing . You cant see any wires and it looks as if it was meant to be there. He was very professional, I will definitely be taking any kind of stereo stuff to them from here on out!

Be
Review №13

I brought my boat in to have tower speakers installed. They had to order in the clamps that mounted the speakers to the tower. The clamps ended up being wrong so instead of getting the correct clamps or spacers, they used some black tar stuff in the clamp to try to hold them up. The first time the weather got hot, the speakers fell down and one of the speaker wires got cut. I told them what happened and the owner told me that he would fix it and had the correct spacer to fix it. After I dropped off the boat, I got a call from the owner saying that I had screwed with the speakers and it wasnt his fault and he was going to charge me to fix it. I explained to him how their black tar stuff didnt hold and I never touched the speakers. I swear it was like talking to a child. I would explain what happened and he would just argue and get pissed off at me. On top of that, they didnt even fix it. They just put more black tar stuff under the clamps and mounted the speakers hanging down, facing the wrong direction. When I told them that they mounted them wrong, he got mad at me and told me to just take the boat and fix it myself. I should have read the reviews on here before I messed with that place. I knew they didnt have a good reputation around town but it was a very simple install and I just wanted to have my boat ready when I got home from work. I will never take anything there again. Not just because their customer service was bad and they couldnt figure out how to mount tower speakers, but also because Im afraid the building will fall down and smash my vehicle and then I would get blamed for it.

Ch
Review №14

I spent over 5 grand on a system for them to tell me a few years later I needed a new one.... sad they couldnt take the time to see it was just a blown fuse.... wow... Glad I know more about systems then them or Id be out a few more grand.... sorry. Ill take my business elsewhere

La
Review №15

Very helpful and professional, installed a new stereo for my aunts birthday and they had me in and done in less than an hour. Will definitely go back again.

Ta
Review №16

Was looking for a wiring harness for my car for a few months finally decided to go here and they had what I needed, they were super kind and so welcoming! 10/10 would go here again for any of my stereo needs

Ha
Review №17

Great Alpine equipment and professional installation. My 97 Chevy never sounded so good!

Gn
Review №18

Great service, great people, very helpful

Sp
Review №19

Steven helped installing my truck with a nice alpine deck and he did an awesome job for an awesome price it got done just how I asked thank!

Ch
Review №20

Do NOT buy anything from here! They have a NO RETURN policy so if you arent satisfied they will not do anything about it but be rude to you. Absolutely the worst customer service in town.

Jo
Review №21

Polite and courteous reasonably priced and they made my car sound amazing

Bo
Review №22

Havent visited yet would like to if I need something done.

Ad
Review №23

Fast, clean, and knowledgable. Had a full sound system put in that meets my wants and couldnt be happier with Steven and Marcuss work.

sj
Review №24

Very helpful for my need and informed, thank you for your service.

Sh
Review №25

Frank is the best, shared his lot with us and made our day!

Da
Review №26

Steven is great FRANK Is a little bit cranky but hell of a MAN very GREAT service highly recommended d h

Ti
Review №27

It was great

Ev
Review №28

What a fantastic place to get tuned up!

j
Review №29

I took my pu to get a dual din navigation system put in, I couldnt believe it, I was in the store part waiting it was about 20-30 minutes when I was hearing the radio playing already! I event over and saw it was completely installed and he was programming it! Wow! I walked outside and was waiting to see what became of I another couple that had just bought a used car and was wanting to install a radio, but the wiring harness and all was pretty much helter skelter. I stuck around chatting with the owner of Car Tunes and well, the installer mastered that while wiring mess and installed the New radio in about 30 minutes they were pulling that car out of the installation bay! Awesome! 5 stars.Installer was Luke, now owns Kamikaze Custumz in Evansville.

Pu
Review №30

Asked about having an amp and sub box installed, when the OWNER found out I had bought it on-line from Crutchfield, he lost his temper! Yelled at me and told me he would not even consider doing the install. I guess I should have bought his no name brand garbage he was offering in his store.My advice; Take the buisness to someone else who would like our money.

Te
Review №31

Great products nice service

Sk
Review №32

We went in to have a stereo and waterproof cover installed in r boat, and because we had purchased the stereo elsewhere, the male owner, threw an absolute fit and told us that because we didnt buy one of their overpriced stereos, that he wasnt making any money on the hourly installation rate. He expected us to return the stereo we bought elsewhere, that had everything we wanted on it, including a wireless remote, and expected us to buy a stereo from them instead that didnt have any of the options we wanted, and no remote, and was going to run us $75 more from them, just for the stereo alone, and then another $100 to be able to add an after market remote. Also we took r pick-up truck in to them to see if they could run a new adapter from the back of the trucks electrical, for our boat trailer to have proper working trailer lights, and they accepted. At which point, there installer, Luke, proceeded to completely destroy every single wire to the trucks rear brake system by cutting every bit of extra length off, leaving several exposed wires, causing a severe short, that ended up costing my self and my wife over $200.00 because he blew up the anti lock brake systems computer module that literally runs your entire abs brake system, by arcking out wires by leaving wires exposed at the rear of the truck, so that when we back our boat trailer into the lake, to unload boat, the raw wires, were submerged into the lake. As well as he added a beat up pre used wire harness, that we didnt want, and that was broken to begin with, and even when Luke realized it was junk, he still left it wired in, non operable, and cut so much of the trucks brake light system wires off, that now we r having to take it elsewhere to have the damage they caused repaired, And to have the horribly jumbled mess they left behind re done altogether, because now we have no brake lights, no signals, no emergency flashers, and no running lights on the truck itself whatsoever. After way overcharging us to begin with when we took truck back to show owner what his employee had done, Luke came out, didnt even look at damages, got rude with my wife, and refused to do anything at all to fix the problems that he had created with his shady work. Now I completely understand why they are so slow all the time. Its because they lack the knowledge to be doing this kind of work in the first place, and they r causing more damage than they r doing good! I dont know how they r even still in business.

Ti
Review №33

Fast great work knowledge

Da
Review №34

Great service. Good prices.

Sp
Review №35

Great service, extremely helpful, my system sounds amazing

Mi
Review №36

Great customer service

Sh
Review №37

Called to ask a question about my sound system and before I could finish my first sentence the guy cuts me off saying he wont give any information over the phone then hangs up. Never taking any business to them

Sc
Review №38

Great products, installed, friendly people!

Sh
Review №39

Great service

Br
Review №40

Nice people

Information
5 Photos
40 Comments
3.8 Rating
  • Address:641 E 2nd St, Casper, WY 82601, United States
  • Site:http://cartunescasper.com/
  • Phone:+1 307-235-0902
Categories
  • Car stereo store
  • Auto parts store
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
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