We love Pioneer Floor Coverings! They helped us find the perfect carpet, hardwood, stone, and back splash for our home. They have amazing customer service, have unbeatable prices and are thorough. Id never go anywhere else.

Let me start by saying, my initial interaction and experience with Pioneer flooring was excellent. However, after I placed my order it all went downhill. Brian is the one who helped me place my order. At that point in time Brian had told me my $1800 order would arrive in about a week. I was on a strict deadline to try and get my home finished before I had knee surgery. I used 3 days of vacation to get it finished…but ended up sitting at home since the product never arrived. Full story below.A week went by and I hadn’t heard so I called (it’s hard to get through to anyone there). And followed up. I was told by Brian it hadn’t shown up, but should for sure be here tomorrow. Tomorrow came and went, no call and no product. I showed up to the show room on the following Monday. Still no product, they said they would call and find out what was going on. They said it should have been on the truck and would arrive by the end of the week. The week came and went, still no product and no follow up. So, I went back to the store… this time extremely unhappy. This time they promised it would be here by Wednesday, that came and went, no product and no phone call.I went to the showroom, again extremely angry that I had been jerked around. Brian called the manufacture. They had said the product just barely arrived last night and they contacted the shipping company to pick it up, and they did. (The big question here is why did it take 3 weeks for the manufacturer to get the product and I was never informed of this?) So Brian called the shipping company, they said their truck was too full so they took it off the truck and it was sitting on the dock to go out tomorrow.To get to the bottom of this, I got the numbers from Brian and called the shipping company and manufacturer myself. The shipping company stated they got the call last night, picked up the order and it was supposed to go out but had too much on their truck, so they took it off. They guaranteed deliver by end of day tomorrow (Friday). I called the manufacturer, Tile Traditions, and spoke to the woman. She said as soon as it arrived, they called the shipping company. I asked why it took 3 weeks to arrive and she said it was on backorder and she informed Pioneer flooring at the time of the order and each time they followed up. But… this information never got to me. The end customer.I shared my frustration with Brian and another woman at the store and said, “You better make this right. It’s ridiculous I’ve had to wait 3.5 weeks for something that I was told would arrive within 1 week.” She promised that Preston, the Manager of that branch would call me and make it right for their screw up but he was out due to a family matter and would be back the next week. We are now 4 weeks post-delivery; I haven’t heard from any of them or had a follow up. On top of that, one of my pieces of molding was not delivered… they said it was in Cedar City and they would have it the next day. Again, no call, no molding, no follow up. I will not give my business to Pioneer ever again. Poor customer service and follow through.

So far they have been great at communicating everything with delays. Very friendly people.

This is the second time I have used Pioneer Floor coverings to install new floors. From the beginning when picking out the flooring, through the appointment set up and through demolition of old floors and installation of the new, they have been outstanding. Everyone is professional, helpful and even in the most difficult of situations (as was the case with floor removal in my kitchen and dining room), they were never anything but pros at what they did. I would never hesitate to recommend them to anyone.Great Job, everyone!!! My floors look GREAT!!!

This is the best showroom in all of st George! Everyone at the store is friendly and super helpful! I recommend them to my closest friends and family so I would recommend them to anyone who needs their services!

We love our new floors! The workers were quick and efficient! Rachel was awesome to work with and made sure they were done to our liking.

Pioneer has been great at helping us with every home project. We needed more tile 3 times throughout our last project and Glenn ordered and delivered our tile each of those times in 2 days or less! One of those times he went out of his way on a personal day to pick up tile for us himself and brought it by the same day. Couldn’t be happier with our service!

Will buy from Pioneer flooring again! We are more than satisfied with our new floor. Their staff was very friendly and patient throughout the whole process and answered all questions that we had. They werent pushy and helped us to find what we really wanted within our price range. I highly recommend!

Of all the sub contractors I worked with while building my house, Pioneer Floor was the easiest to work with. Choosing my tile and floor coverings was really fun. The ordering process and the scheduling was amazing. No one else was as accommodating and flexible.

We were very please with the customer service and especially pleased with their tile setters, Josh and Cassie! They are so polite and do beautiful work!! Very professional and they care about the work they are doing for the customer!!

The sales rep was easy to work with. We live far away and were having our cabin flooring redone. He worked with our schedule and was understanding with the nuances that come with that type of situation. Would definitely use them in the future!

They have an amazing showroom with so many options to choose from. Caytee Wankier and the rest of the staff know their stuff and take really good care of their clients from start to finish.

The customer service is fantastic! There work ethic and quality of work is awesome! Thank you all for being amazing!! I would definitely refer Pioneer Flooring. 😊👍

Very clean up to date showroom. Associates were very kind and greeting. They have a very wide array of choices which makes it nice when you are looking to make some changes or upgrades.

Beautiful showroom and Caytee is so helpful and knowledgeable I HIGHLY recommend Pioneer flooring.

Beautiful flooring and great installer Had a great experience working with Rachel (pronounced RA-SHELL). Happy with the price and Logan did an excellent job.

Great staff. Nice clean store. Very organized. Glen was easy to work with and helped with any questions we had. Would recommend.

Pioneer provided great products (carpet and laminate flooring), helpful service, and quality installation. We can always count on Pioneer for great work at a reasonable price.

Ive used Pioneer flooring 2x this year on homes Ive built and am VERY impressed with Rachel and her co-workers. I would recomment them highly for thier service and flooring choices! Thanks!!!

I Already knew what I wanted, Glenn at Pioneer worked with me without pushing me toward some other product. It is so nice to have a salesman who will listen to your wants/needs, and willingly answer questions without coming across as pushy. while I know my flooring will last for many years I am looking forward to using them again, on my other projects.

Excellent service. Great products. Very happy with my new floors and the people who helped me make my decisions at the store.

Vortex did a fantastic job - I highly recommend them and will be sure to use them again when needed. Thanks Vortex for making the whole process smooth and easy!!

Pioneer is great to work with. I have used them on dozens of projects and they are very professional. Recommend highly!

We have gotten all of our floor coverings from them. So when we needed carpet for our bedroom it only felt natural. They helped us find what we were looking for. Came to our house and measured our room hauled off the old carpet and kept us informed on install dates etc etc.

Great experience from sales, measuring, installation and price. Wish we used them for our earlier carpet purchase. Very happy.

Great company, Great products! They went above and beyond getting our flooring done in a timely manner.

The Customer Sevice I have received here was fantastic!! Very knowledgeable about the products sold and was able to help me understand the best solutions to my flooring questions when it came to my pets!

Very accommodating sales staff. Very professional installers. Very pleased with quality product and installation.

Great store with some great people.

They have done our old house in several rooms and when my wife and I bought a house in parawan they came in and recarpeted almost the entire house and did a fantastic job with some great feeling carpet at an really really good price I am very happy with Pioneer floor covering and I will continue to always be a customer of theirs and recommend them whole heartedly.

They did amazing job in my home 267 yards and they did amazing

Great selection and helpful staff.

After a basement flood in 2013 and kitchen/bedroom/living room/ remodel in 2016, there is hardly any flooring in my house that did not come from Pioneer Floor Covering. Glenn Graff and the crew aim to please!

They are wonderful to work there product is excellent

Great service and superior workmanship

Great people and easy to deal with.

Awesome products and service! Thanks for taking care of us!

Good clean work!

Glen is very knowledgeable and helpful.

Too many choices lol

Great store

Pioneer Floor Coverings was quick and professional.

Fair selection of flooring