This company is by far the most professional company I’ve ever dealt with. Customer service back in the 70s and 80s was amazing and service today is so terrible with almost everything and Dominic and his crew brought me back to the 80s with their exceptional and professional service. I would highly recommend them to anyone. Thank you again for your professional service.
Highly recommend. Dominick provided us with a detailed estimate and timing for the project. The garage doors look fantastic and work great. Excellent service and competitively priced. Extremely happy with the end result and would recommend and will use in the future
7 AM last Friday my garage door wouldnt open. I left a message for Rissland and Domenic called back promptly and scheduled a service call for 9:30 AM. The counterbalance spring was broken and had to be ordered so a repair call was scheduled for Monday morning. Domenic showed up promptly Monday morning, the repair was done quickly and my garage door is like new. Great Service! Thanks!
I have been using Rissland garage doors for the last 20 years. The service and quality is always impeccable. They’re the type of people that treat you like one of the family.I would strongly recommend using them if you have a garage need.
Just moved into Kinnelon. Been getting referrals from my realtor for everything from A-to-Z. The electrician I used, when asked to repair or replace my garage door opener, said “That is a specialty that only one person in the area is to be trusted - Dominick at Rissland. How right he was. In 1 day, he came over and replaced 2 old units with state of the art openers. And he could not have been a nicer guy!
I highly recommend Rissland Doors for your garage services. Dominick was great understanding our needs over the phone when setting the appointment.Dominick was on time, replaced needed parts & tested everything! GREAT JOB 👍👌
Great Service! Dominic was knowledgeable, professional and polite. He informed me of the steps and the work that was required.Great Job!
Some kind of critter ?chipmunk found its way into my garage during a plumbing repair. Ate through electrical lines and chewed up the rubber base of my garage door. Dominic to the rescue!!! Assessed the situation, fixed the electrical lines and returned 2 days later and installed the strip at the bottom of the garage door!Totally professional and thorough job.Highly recommend Dominic and Rissland!!
Dominick & Rissland Saved the Day! I cannot recommend this company enough to take care of your repairs. My situation was complicated & emotional, and the service, attention, knowledge, & ability to fix the damage was superior. The timliness, as well, was an unexpected surprise as this repair was completed within two days. I have been a customer of Rissland for a long time and have always been very happy with their service, but this experience puts them on another level. I can honestly say, I trust them.
We had an emergency on a Sunday when Rissland was closed. I left a message at Rissland, they called first thing Monday morning amd Dominick of Rissland was at my house by noon on Monday assessing the work. It was a major job and by Wednesday afternoon, everything was fixed. Dominick showed up by himself and did all the work. He was amazing. Thank you Domick !! Thank you Rissland !!
I left a message with Rissland about how to change my passcode on my garage door.Dominick, from Rissland, immediately got back to me, and directed me to YouTube where I found the answer with a demonstration on how to change the passcode.Dominick is a cool cat.
Had a great experience with Dominick! He immediately diagnosed the problem and identified something that will become an issue in the future. He clearly outlined 3 different recommendations, gave his honest opinion on what he thought was best, and didnt push the potential issue--he just said that when it becomes a problem, hell be there to help. Highly recommended!
Very quick to respond and incredible service - Dominick was very professional and informative, made the repair quickly and made it painless for me.
Always quick to respond, friendly, professional and able to solve my problem. I trust their prices and their advice. Thank you Dominic & Rissland
Excellent customer service. Excellent product and installation. Excellent experience overall.
It should be called Dominics Garage Door & Repair Service. Dominic is the repair genius. On top of that he has all the attributes that I as a consumer want and need - HONEST, DEPENDABLE, AMICABLE, COURTEOUS. I know nothing about garage doors, but with Dominic and Rissland, I dont need to know anything about garage doors. I never felt that I was being taken. Thanks Dominic
Fast response to my initial outreach ... quick appointment ... courteous, friendly, and clear communication ... no pressuring for any kind of unneeded up-sales ... and most importantly of all, excellent service. The new motor and new hardware on our door is quiet and has been working with 100% reliability. Very happy to recommend Rissland!
We have used Rissland Co - Garage Doors & Repair Services NJ for years. We first contacted them when we needed repairs to our garage doors. Dominick was very responsive and always resolved our issues in a timely manner. When we needed to replace the garage doors, we knew wed only work with Rissland because they provide quality service and represent quality products. We have not been disappointed and would recommend them highly to anyone seeking service and/or replacement garage doors.
We just used Dominick and Rissland Garage Doors to fix a problem with my fathers garage door. Dominick arrived on time on a Saturday to try and help us out as quickly a possible. He fixed the issue and the charge was reasonably. Thank you Dominick for your honest and timely service !
I had the need for a special size garage door opener. Dominick at Rissland did an amazing job at fabricating and installing the door opener. Prior to installation, I would email with questions and the replies were always quick. Lastly, the price was very reasonable. I definitely recommend Rissland if you have the need for a new garage door opener.
Had a nice experience with Dominick at Rissland. Replaced two garage door openers for us in a little over an hour and theyre working great. He was straightforward about which openers needed to be replaced and which had more life left on them, which we appreciated. Also didnt try to upsell unnecessary tech and was very responsive when one of the openers needed to be reprogrammed. Would recommend and use again.
Could not have been more satisfied with our experience with Rissland, and their tech Dominic(sp?). Our opener died in the late morning - after one call, we had Dominic at our place within two hours and he diagnosed the problem and installed a new opener within another hour. As my wife said, he turned an emergency with unknown length to a problem solved.
Rissland did a great job fixing my garage door opener. He was fast and they price their services fairly. I highly recommend them.
I have had Rissland fix my garage door and my neighbor also used their services. For the past three weeks, no phone calls have been returned. Their service is expensive and they were quick to be paid but they are not so quick to respond to issues after the door is repaired. I would not recommend using them. Sorry Rissland.
We have only great things to say about Rissland in the years since weve used them from when we moved here in 2013! Reliable, Responsible and Responsive. Phone calls immediately returned and came the same day after we reported our garage repair issues (one was to install new remote openers on a 2-car garage; other was to fix lock after an attempted break-in) - both times we had a great experience. Thanks, Domenick!
Dominic was informative and patient. He walked us through different options from replacing the motor and refurbishing the track to replacing the entire system, and the options in between. When I had a question he got back to me same day. Once we made our choice, the door was replaced the next week and in only half a day. He walked me through the system and the door looks great! Highly recommend!
Great service! Great company!
I have used Rissland Garage Door for over two years now and have been extremely pleased with their service and experience. I’ve had two new openers installed and two parts replaced. Dominick is thorough and professional and knows how to both diagnose and properly address issues. They communicate clearly, provide information/estimates in a timely manner and show up to do the job when they say they will. I would not hesitate to recommend their services.
These guys came out within 2 hours of inquiring. Competitive quote, replaced the unit in less than an hour. Dominick was awesome.
I had a great experience with Rissland. They were quick to respond, fairly priced, and just as important, they are easy to work with and come across very trustworthy . I recommend them to everyone.
Great experience with their staff. I had a problem with work that was done by another company and they came out and evaluated the situation. Their staff was responsive and courteous. I will be recommending them to friends and family.
Great service. Promptly returned my call and was able to do the install the next day. Extremely happy with the product and the work they performed. Highly recommend.
Excellent service. Dominick responded quickly and performed all required services efficiently and effectively. He also provided information on garage door openers as well as quotes on the cost of equipment and installation. Dominick was a pleasure to work with! We have used Rissland in the past and will continue to use them in the future.
I have been a customer for decades and every time that Ive needed service, the response has been incredibly prompt. The service from Rissland couldnt be better and Im an extremely satisfied customer. I recommend this company without reservation.
Dom was great!
I called Rissland after our son accidentally drove the car into the middle section of the garage damaging the garage posts and siding. They arrived first thing in the AM to assess. Amazingly the garage door system was in tact. Although no damage to the garage door system they did a temporary fix to the garage and siding! Also gave good advice on finding someone to permanently fix the garage and siding.In short, extremely responsive and great customer service!
My garage door spring popped & left my car trapped in the garage.I called several companies who advertised as garage door repair & NONE of them returned my call, except for Dominick at Rissland.Dom was courteous, patient & promptly arrived the following day, as he told me he would. He assessed the situation, provided me with options & their associated costs, then allowed me to choose what I wanted to do without putting any pressure on me.As a design professional who works with many home-improvement trades, its refreshing to know that I have colleagues who are as ethical & decent, as I try to be.
Arrived on time, was able to quickly identify the issues and completed the job ASAP. I had a bad experience with a previous different company but Rissland was professional and knowledgeable and explained the repairs to me in detail. Great experience from start to finish I would highly recommend!
Called on Monday, Dominic came out on Tuesday, repair was done Wednesday morning. Pleasant and professional. Was able to install a conversion kit to repair my older garage door, saving me from replacing the opener and door! Definitely recommend.
I needed a new garage door and opener. I called Rissland and the next day, the owner himself came out, gave an estimate, and took the time to explain to us what our options were. We really appreciated his professionalism and decided to go with Rissland for the install. A couple days later, they came back and installed the door. Very happy with our experience from start to finish. Highly recommended!
I am very satisfied with Rissland Door Company. I was amazed how replacing the springs made the door work so easily. The serviceman was very polite and made adjustments to the rest of the door. My door is running so smoothly. Great job.
We had a broken spring and our door would not open. My neighbor recommended we contact Rissland garage door company as they used them in the past. Serviceman came quickly and recommended we replace both springs to keep the door balanced. He completed the job in less than a half hour and I got to work on time. Thanks Rissland for a job well done.
Was very impressed with their professionalism, courtesy and service. We learned that our Garage Door Opener died on Thursday and it got replaced on Tuesday. Rissland returned our call promptly, explained their service and came out on Tuesday. Upon an inspection they shared their thoughts on next steps and we went ahead and had the work done. They were very thorough, professional and courteous and very knowledgeable about their work. I would highly recommend them.
Dominic and team have done great, timely work at competitive prices for various jobs at my house over the past 2 years. As a salesman myself, I especially appreciate the responsiveness via the phone and email. Highly recommended.
Our garage door suddenly stopped working late one night. The next morning, at 7am sharp, we contacted Rissland. They were at our house within 4 hours and fixed our garage door in 45 min. I would highly recommend this company! They even took their time to help program our garage remotes that we couldnt get to work! Very professional :)
If you read the reviews 2 things are consistent. 1. Selling new products which have high gross margins mostly rate them good.2. Maintaince, service calls rate them POOR. I agree this company wants to Sell you but not service their product or installations they sold you.They seem to have continual complaints of not returning calls etc. My experience as well. Owner its time to retire or take a job at Home Depot.
Mike explained to me the reason for my garage door not working properly. He reviewed with me the necessary repairs that were required. Once I understood the problem I authorized him to make the required repair. He was very pleasant and very knowledgeable. Rissland Garage Door Co. is a company I would highly recommend for all your garage needs.Mary T.
My garage door opener just stopped working. It was explained to me because the opener was so old and did not have the new safety features, it was dangerous. Obviously we decided to replace it. I’m so glad I did because the new opener is so quite and most importantly safe. I’m very pleased with Rissland.
My experience with Rissland was absolutely horrible. I purchased two garage door openers from them that broke after 13 months. The Rissland tech came out and took a look and was surprised that the weld broke after 13 months. He indicated that he would call the manufacturer to see if they would replace the garage door opener given that we were just 1 month outside of warranty. A week goes by without any response from Rissland. I call them and were then told that its not their responsibility to reach out to the manufacturer, its our responsibility. It would have been nice for them to at least proactively pick up the phone and call to tell me that I should call. The manufacturer responded promptly offering to send the parts to have the garage door opener repaired. I sent an email to Rissland to see if they could repair the garage door opener and what the cost would be for the repair but never received a response. Several days later, I called them and left a voicemail but once again, no response. Finally, a week later, I called and got someone. They told me that I should try my luck with Rissland. Their customer service rates a 0, not even a 1. If youre in the business of selling products or services, you should be willing to take the 1/2 hour it takes to help a customer once somethings gone wrong.
I was having some issues with my old garage door popping off it’s tracks. With two young kids at home going in and out of there playing with toys, I had to get this fixed quickly. I called a few companies that said they would charge me $75-$100 just to come out and look at it, before doing any repairs. I finally called Rissland and spoke to Dominic (who is awesome by the way. Can’t beleive I actually read some of these bad reviews about him, not true at all). He came right over within 24-48 hours. Instead of trying to sell me on replacing my entire garage door, he found a few things wrong with it that he could fix and repair in order to make it last. Obviously I know I will eventually have to replace the door since it’s from like the 60’s. But I appreciate the work he did and I will definitely be using him when it is time to replace the whole thing.
I contacted Rissland after I purchased my home in Summit (coworker recommended them). The original garage doors were in bad condition. One didnt open and the other was almost impossible to open. When I called Rissland they were able to come out the same day to give me an estimate. Since I had a budget, I contacted two larger companies (Precision and Aspen) to get other estimates. But Risslands price was competitive and I like that they are a smaller company. They didnt try to sell me the way the other two companies did. Rissland was back the next week installing the new doors and did a great job. The techs were knowledgable and professional. I would highly recommend them.
I hired Rissland to install a new garage door in my home on May 16, 2016. The installation was performed in a satisfactory manner without incident. After the garage door was installed I noticed that a piece of wood which was supporting the door and had become loose. We were originally advised by the company that this loose piece of wood from the old garage door was a problem and needed to be fixed. Given the original issues with the old door and this structural support I was concerned that the new garage door was not installed properly and could be a danger to my family. I began contacting them via email and phone in August of 2016 and have not heard back since. They have continually ignored all attempts of mine to have this problem resolved. I have a record of approximately 20 emails to prove that I attempted to contact them to resolve this issue.
Dominic was awesome. Courteous, Honest, and speedy service.
We used this company previously for liftmaster installations for our garage doors. We needed a door sensor and wire repair and my 79 yr. old mother was told that a technician would be at our home between 10 am and 2 pm. the following day. She waited and no one showed, and when she called to find out if the tech was still coming, Dominick was extremely rude to her and told her that they are not coming and would not be coming. I called at 5:30 pm that night and spoke to Dominick and he was extremely rude to me. We were going to be repeat customers but we would never consider this company for anything. Be warned, they will waste your time and give you a tongue lashing without regret. Watch out if Dominick answers the phone. He is not truthful or honest.
Dominic was here within 2 hours of call. He was professional, courteous, honest & competent . I am very satisfied with Rissland Service & have used them in past years . He replaced torsion & provided new remotes as well as exterior keyboard . Excellent
Great service! Highly recommended!
After satisfactory experience with this company I will now recommend them to my neighbors if they need work done on their garage.
Run away!!!!! Our garage doors never worked properly and when we called Domic to come and fix them, he left every time without a proper fix. The whole track fell out of the ceiling and he came to fix it and again STILL the door wouldnt go up and down! He emailed to say he wasnt capable of fixing it even though we had already paid him. He is rude and terribly unprofessional!!!
I have had dealings with Dominck and they are not good.He is rude, unprofessional and arrogant. There are plenty of nice garage door repair places around . No need to deal with this type of personality, with so many choices.
Never use this rude unprofessional company. I had Rissland out to take a look at my garage door that had broken over the weekend. After arriving 2 hours late they proceeded to tell me that if I did not order a new door or go ahead with the repair todayI was going to be charged for a service call for their first visit, plus a service call when they came out again. When I informed him I was not told that I was going to have to pay for a service call, I was yelled at by the repairman who stated. What do you think we all work for free? He then stormed off.
What the hell happend to these guys!!!! Came out and did some work on my garage. I paid $500 and then tried calling them back to service the work as it needed adjusting. I called 5 times, no joking, I left 5 messages and heard NOTHING from them ever again.Surprised by this and very dissappointed.
They fleeced a retired old couple for $300 to install a radio set for the garage door opener. The remote ( radio set) which they installed is not even compatible with the garage door opener. The garage door has been opening on its own since they installed the radio set. I have left 3 voice mails but have not heard back from them. It is under warranty but I am not able to get in touch with them as they dont respond back. I would ask people to stay away from this company.
I think these guys are out of business? Been trying to get in touch with them for some time now and it goes straight to VM. Never receive a call back.
Unprofessional. Dont return calls or emails. Asked for an estimate. They came. And left. All attempts to follow up with then is met with unanswered emails and phone call.
I had a special need for a custom garage door. The owner came out and personally worked on the issue and found away to make the garage door functional again. Rissland was the only company that wanted to take the extra time to work this problem out. Thank you again to the owner and I would give their phone number to anyone who needed a repair or installation.
Horrible service. Replaced a door motor and springs and charged nearly $1000 and within 4 months it has issues and when I call to ask for help, they say it is only guaranteed for 1 month and I said it could be the motor, but they said they would still need to charge and when I objected, I was told to go elsewhere and hung up on. NEVER USE THIS COMPANY AGAIN.
I called Rissland when I needed a repair. The repairman rang the doorbell, but my husband did not hear the bell. When I called to re-schedule, I was told never to call again.Although I am sorry that this happened, the repairman had our phone number and never tried to call.
Excellent repair service.