The sales rep Josh was awesome. He went above and beyond. Great customer service

Charles was very good and patient. Very professional and respectful. Every question i had he was able to answer every one of them. I will recommend him to a blind person, he so good. At&t got something with him.

Josh. All around excellence. None of that pushy sales tactic. He listened to what I wanted. Transaction took less than 30 minutes.

Joshua J. was very helpful, patient, and knowledgeable. Great customer service from a young man is refreshing! Keep up the good work Josh!

Bart was very knowledgeable, informative and upfront! Service was quick and to the point. He offered all the bells and whistles but wasn’t pushy. He listened to my concerns and provided options and solutions. Previous visits had me hesitant about going in and I have contemplated switching providers.This is the first time I felt good about my visit. Thanks Bart

I went to this At&t store to buy myself and brand new Samsung. I got a LG K20 that lasted me 4 years and it losing it juice from the battery. I got the money to pay the phone completely. I dont what do to payment on it. I wan to buy it and change the SIM card from the LG to the New Samsung. They wont sell the phone and want me to do payment on it. I guess I give it to Best Buy.

This store is THE top choice for non and current at&t customers,this is my third time going and Ive never been let down once! Today I called them and was fortunate enough to speak with Sales Associate Charles. He answered my questions and was able to direct me to additional resources that helped resolve my phone challenges. Charles was very professional and patient. Upon arrival I directed my concerns to Brad he listened to my hardship and instead of turning me away, sat there and tried every option to assist. Brad offered additional resources that would assist in resolving my challenge. I am not only grateful for Charles and Brads level of professionalism but would recommend this team of professionals to anyone living in the greater Cedar Hill, Desoto, Duncanville and Ellis County areas and extend it to those in the greater DFW area who venture to the Southern side of town, please choose THIS location;minimizes a lot of headache and puts HOPE back into real customer service. Kudos to the management team for their leadership and for molding these great future leaders! Thank each of you for the wonderful experiences!

Thank you to Clarence, Joshua J, Jay and J.B. for making my experience with At&t the absolute BEST. They went the extra mile for my family and were more than happy to help. They were extremely professional and fun at the same time. Each of them provided excellent customer service. I highly recommend the Cedar Hill store and these specific gentlemen. Thank you guys for all of your help.

JB was amazing and honest, didnt pressure me about other products. He was nice and a comfortable person to discuss phone related questions and concerns with. He was informative and business like, but also one who could laugh...not uptight at all!! I loved him and will recommend others to speak with him, if they visit the AT&T in Cedar Hill, Tx!!

It was busy, and I was still greeted and acknowledged. I appreciate that! Definitely a good experience here! I will be back for future business.

Great service! Nice 😊 and so helpful!

Be aware!!! My phone was stolen by one of the workers, I trade in my phone in this location a while ago and and now that I was supposed to Pay my last month they are telling me that I still owe $400 no trade In Was never made in my account!! Where is my phone? They said they have no records, they refuse to let me talk to a manager and they were very rude. . 2/23/21 5pm.

The staff there were so willing to help! Good vibes ✌🏾

The customer service guy Josh at the Cedar Hill store on Beltline was very helpful and Knowledgeable. I had to wait for about 15 minutes outside the store due to Corona, but it was definitely worth my wait. I had a bad experience with a package not being delivered.. but Josh listened to my problem and fixed it!

Floor Manager is quite aloof.Keep your head if you need to speak with him.

I ordered my watch online and paid the sales tax, chose curbside pickup. Checked in and waited 10 minutes before I called and offered to come in. Get in only to be told that a system error occurred and I had to start over and pay another sales tax. They wouldn’t provide any confirmation that I was getting a refund from my previous payment which apparently was not impacted by the system error and Josh was flippant and disrespectful. I will be back there if I do not get my refund. I could’ve went to Best Buy and had less trouble!

I needed a new glass screen protector for my iPhone 11 after having dropped my phone facedown onto a concrete floor. My local store was out of the protector, but I was advised of other locations that might carry the part. When I arrived at the Cedar Hill store, I was greeted by the store manager & informed that there was a wait time. He offered to take my number & text me when they were ready for me. Because of covid precautions, I was requested to wait in my car. The wait time ended up being less than expected. They were stocked with screen protector, & I was out of the store in under 10min.

My experience was excellent 10-23-20. The store had ample employee ready to assist. Josh was very informative, helpful and patient with me!

Mia. AI want to say Brad was a really great help today and went beyond my expectations. Getting me the best deal possible. If you’re ever in the area and looking for someone with great customer service and a great deal... please go to Brad. Thank me later!!!

Popped in recently with an issue on a new phone and the managers at this store were quick to remedy the situation with nothing but patience and a smile. I’ll definitely be back to this location for my family’s next upgrade!

Dont bother coming in store. Online prices are cheaper. Salesman Bart added protection plan even after saying we didnt want it. My salesman didnt explain details of my bill, and what I will be expected to pay. Online gives you the promise of satisfaction guaranteed and in-store comes with a restocking fee. AT&T = All Troubles & Terrible

The customer service was great! As soon as I walked through the door I was greeted with a courteous smile. They were eager to help me, especially after I explained that I was leaving my current mobile carrier and needed new phones and service the day I came in. They expedited everything and handled me and husband with care especially after I explained that we have a cake business and we needed to get back to work.JT, and Managers Jayfred and (The other manager’s name I can’t remember) we’re awesome! I was with another mobile carrier for over 20+ years and due to there merger the prices for upgrades went up. The story is very long, but just know that these guys took really good care of us and I am ecstatic to be with AT&T. They have an A++++ rating in my book! It pays to be nice to people and they did exactly what I gave off; good vibes! One AWESOMETASTIC thing I could remember of this visit was not only did they take care of us they were very very very honest with everything and not just making a sale. They sanitized after every client and I truly appreciated that.

Hard to find good service. First agent sent me to another store because he didnt want to help me. I came right back in after speaking with at&t over the phone they assured me I was in the correct spot. But horrible service from a lazy rep. Second rep took him 2 min to solve my issue

The sales person was very helpful and knowledgeable about each cell phone we purchased. He helped us pick a phone that meet our budget and our personal need. From start to walking out the door with our new phones was pleasant experience.

They were very helpful and honest with me and helped me get a phone in a the budget I wanted a month And Jacob was a great salesman

Keith & Jacob are the best. If you have a problem they will get to the bottom of it.They will research and leave no stone unturned. They are knowledgeable and their customer service is great !!!!!! Kieth and Jacob sell you products that makes sense, they know their customer and their products. If Keith or Jacob are not there when I need assistance with a problem I will comeback when they are working, they go above and beyond for their customers. Kieth & Jacob are the glue that holds the Cedarhill store together.5 star CUSTOMER SERVICE !!!!!!!!

I believe the man that waited on me was named JT and he was SO helpful and very patient with me. I’ve been going to this location for awhile and I love it!

JT at Cedar Hill was the best! Although he didn’t get credit for the sale for our iPhone 11, he spent hours helping us set things up and answering all of our questions. He was very helpful, patient, and kind.

Great service

Man, where do I start!!! If ya wanna get things taking care of, and deal with someone with an awesome attitude.... ask for Brad!! He was outstanding dealing with an issue I had been dealing with for over a month now. Good looking out and thanks for your customer service. 💪🏾

Staff was friendly and helpful! I will be back!!

Jamael was a strong, focused and determined sales associate and did everything in his power to resolve my issue. I highly recommend going to him !

I went to upgrade my phone and salesman no helpful and is better online

The store manager and Alvin are very helpful. If you need any problems solved ask for the store manager or Alvin

Extremely helpful and professional sales associates at this store. The sales associate J.T was extremely helpful as he helped me create a plan that helped me save the most money. Extremely quick, thorough, and transparent through the entire transaction process. Would highly recommend.

They have some of the best staff out of the surrounding att stores to me. The store manager is great and friendly. The store has a family style atmosphere.

James demonstrated SUPER customer Service on yesterday 9/1/19. I stop by to get my replacement phone activated. He was very prompt and knowledgeable very professional. Thank you once again James consider MGmt 😇

Terrible wait time and was unable to get anything done

Terrible customer service!!!!!The week of Feb 2ndI ordered online a 2nd Iphone 11 Pro for my son and had it shipped to the store because some how two lines on my account have been transposed. So we went on Monday to pick the phone up get through all the transferring of the old phone to the new phone and i didnt have my debit card even though it was paid in full on line so they switched it all back. Telling me the payment didnt go through.Get there today, Tuesday same thing switched everything then show them my debit card and now its showing pending???? The order was done on Sunday. So I show them my account which shows the balance and show them the emails saying the purchase was complete and ready for pick up.They wanted to re swipe my card and I couldnt understand why. So after going back and forth with the assistant manager Ani I decided to pay cash. Well guess what she informed me the store doesnt take cash after 7pm which is not listed anywhere and they are open until 8p.I was so frustrated at this point and wanted to know if i could just cancel my order and go to another store because the assistant manager was not offering any suggestions or solutions to the problem and treated me as if I did something wrong. I was told that the line was already complete so I couldnt go anywhere else....what in the world! So I ask what are we doing and the assistant manager then proceeds to tell me that if I take the phone out of the store that would be stealing and I wouldnt want that. Right....I am stealing but you all have my payment for the phone. I have never been so insulted especially considering I have several devices on my account.Please do not treat anyone else this way. I really didnt want to give the store the sell after that.I have never seen a manager not offer any suggestions or solutions to the problem.I ended up paying cash and had my bank cancel payment and put the original payment back in my account.

I love the way they take care of you

JT is the guy to go to! His customer service was out of this world. He was so patient and very helpful. Thank you JT!

Generally the initial person will greet and put on board for service....generally. I dont go unless its absolutely...positively...necessary. I have yet to have a good experience. I waited 20 mins to make a payment while 3 different people walked in after and were helped on the spot and a fourth was being helped. Doesnt seem to make a difference to complain...ugh

If your visit has anything to do with an iPhone DON’T GO HERE! I basically went to this AT&T store because I didn’t want to drive to Apple, I was just needing an upgrade. Sales rep was completely unprofessional and not at all knowledgeable about iPhones. He wasn’t even friendly, handed me the phone and told me I could figure out how to set it up myself... which I can but not everyone can or wants to set up a whole new phone themself, he should’ve at least offered assistance.

I highly recommend this location! Stop by and see James Woloszyk, he was awesome to work with! We didn’t feel rushed, he was very friendly and knowledgeable.

Beware of their internet install tech bringing an in-home sales person to pitch their ATT cell phone plan. I was talked into switching with the promise my plan would be the same rate...not true! There were usage fees added for each phone. I called the in home sales person and she told me she had no way of knowing and there wasn’t anything she could do. Also traded in 3 phones and was told I would get a $300 bill credit...not true after numerous calls and emails I am told there was no promotion at that time and I would not be getting any credit for the phones they kept. Now I have been put on ignore at the C H store and the in home sales rep. Not my first bad experience with ATT so I should have known better to try them again. Horrible company!!!!!!

Great service. This location and JT and the rest of the gentlemen who worked on 8/15/19 were great service providers

Ask for James, hell do what he can to help you. He is very nice and professional. When he heard our problems, he provided superb service. When we came in a second time when more problems arose, he was quick to help us out even further and still remembered our situation.

Went in this past weekend to add a line to my account and was told that my account was flagged for fraud by one of the associates but my phone was working and I didn’t receive any notice from AT&T prior to coming in. After the rude customer service experience, I left and called AT&T customer service and they informed that my account WAS NOT FLAGGED FOR FRAUD and I was able to add a line that instant over the phone. In other words, the associate lied to me just so he wouldn’t have to help me. That is beyond terrible customer service and I would not recommend anyone to come to this AT&T store. I am from out of town but I will be returning to file a complaint and speak with the manager who refused to speak with me when I was there.

Thank you Tracy for providing outstanding customer service.... Tracy was informative about all the plans and she was very patient!Love her calm spirit and attitude!!!

Great experience both James And Colten were extremely helpful with getting us started with a new service highly recommend this location

Had a good experience at this store, but only because James was our sales representative. He was very good at addressing our needs and listening to our concerns. If you come here, ask for him because he will do his best to help you. Hes really nice, professional, and definitely knows what hes doing.I put 4 stars instead of 5 because we previously had another rep (I think his name was Esquiel? Idk), but he was rude and definitely did not know how to communicate professionally. Our meeting was less than 5 minutes, but -1 star for that one interaction.

Service was the best Bo,James and Colton thank you for doing a wonderful job an taking the time to help me with my business account

So I’ll start by saying I still have phone service through at&t but I needed to return my old router and tv dvr boxes and stuff and as soon as I said I wanted to return these an employee went straight to the door and opened it and told me to leave immediately. I tried to ask him a question and he just kept interrupting me telling me to leave and go to UPS. I still use their services but never even got the chance to tell him that but I will be switching after this experience. Very rude and unprofessional

Arrive at location to try to make payment for cable and internet bill. First person to approach me was the greeter of course ready to put me in line to wait. When ask her questions she was quick to say she couldnt assist me. Finally 3 people came out from the back to start assisting customers.I have yet to go to any ATT office or pay center and be able to get any good customer service or at least meet someone that seems that they are interested in trying to help out.

Great customer service Colton & Jesse are both VERY knowledgeable & helpful. Great team of people.

JT and NUK were so helpful when we went in with a problem with my husbands phone. JT fixed it quickly. They were both friendly and patient. I recommend this At&t store in Cedar Hill.

Answering your store phones would be helpful... if I could add a screen shot of how long Ive sat here listening to the phone ring....going on 56 minutes. Your customer service sucks! Jerry would be upset

Ive dealt with Jacob two times and each time has been a wonderful experience.....very helpful and so easy to talk to....he handles my problems quickly and Im on with my day...Thank you again Jacob....

Cisco helped us out with all the questions we had and was polite

Walked in, waited for 10 minutes and no one came out to help me start a new phone line so I left the store. Went to the AT&T store in Midlothian and got much better service.

Worst customer support i have ever seen lousy service 👎🏻

The At&t representatives are always helpful and solve my problems. They are patient as I am a senior citizen

Do not waste your time going to this store. Especially if you get John to help you... If you get John, save your self some time and money and walk out and go to a Verizon or Sprint....

JT has helped me out so much and he is the bomb! Great customer services and patient with clients!

JT. Was great. Amazing customer service

I had a knowledgeable and friendly person help me with my phone upgrade. The quality of service depends on who you get and how much experience theyve had.

Pleasant experience

JT and Bo fixed and issue that no one in the company could take care for the past 5 months this is why we come to the cedar hill AT&T please ask for JT or Bo you will be thankful you did

If I could give them 0 stars I would!!!! They place has horrible customer service!! I dont know what their qualifications are to work at this AT&T retailer but it must be to be rude & unprofessional! Went in to get a screen protector for my new phone and an employee by the name of Bo assisted me. When I told him I was there to get a new screen protector because the one that was previously put on had came off, he rudely said he would look or another screen protector and put it on my phone but it would be difficult because of the round edges of my screen?! Ok?!! They make screen protectors especially for phones like mine, it was just that he was being lazy and didnt want to be occupied with helping me instead wanted to be available for when a sale walked in. Then he came back with a screen protector to put on my phone and clearly DID NOT know what he was doing! In the process of putting on the scree protectors he messed up like two of them!! He then began to get frustrated from his own stupidity and began throwing things around, I then asked to speak to his manager since I didnt want to continue being assisted by him. His manager by the name of Roger came and instead of hearing me out as the customer, he took his associates side and was as rude as him! Now I understand why his employees are rude since he sets an example! I will be taking this up! I will not be treated this way, been with AT&T since it was Cingular and never have I experienced such bad treatment at a local retailer!

Jacob was fantastic, personable, knowledgeable, professional, patient and helpful! Thank you, Jacob in Cedar Hill, TX

Jorge was great, and simple easy process to preorder the galaxy 10+

This store customer service is horrible. They didn’t explain certain details to me about the phone service I wanted, took my money and wouldn’t refund it!!

Jagayle was awesome! She was knowledgeable and friendly. I will never make the mistake of going to the Duncanville store again. The people in Duncanville are CLUELESS! I will go to Cedar Hill!

Reason as to why the low rating is as follows: Ive visited this store for a few years & overall they need more urgency with customer service. You can schedule a visit but can still be here over 30 minutes (bring snacks by the way). Today I spend over an hour here just to be told I had better chance of wifi connection at home due to everyone including customers connected to their wifi. Customers should not be allowed to use if itll disrupt service to help other customers. Staff is friendly overall but seems like managers do not want to engage with matters. I believe that (managers/supervisors) would make a huge difference by simply asking hows everything going; this store can improve service & allow customers to leave faster rather than looking at your watch to check time. If your title is to improve overall experience & your either standing around or walking all over the place then you are not the right person for the position. One last thing: SOMEONE PICK UP THE DAMN PHONE!!!

Friendly staff, knowledgeable. You can pay your or wireless service, purchase or upgrade your phone and purchase accessories.

Well managed and organized

I thought Verizon had terrible in-store customer service. But AT&T has officially jumped to the number one spot. Took my mother in here because shes new to the smartphone world and her phone was moving exceptionally slow and she needed help or possibly even an upgrade. Sales associate took one look at her phone while it was in my hand and said well we dont fool with that phone because its cheap. Even though she purchased it through AT&T... so basically he wasnt going to waste his time helping my mother with her low-grade smartphone. I made sure we left quickly before he tried to talk her into getting an iPhone or something ridiculous. Easy to say the problem wasnt resolved but he did tell us to go buy a $50 memory card even though she already had one. Thanks AT&T you are the best!! #SIKE

My iPhone 6 didn’t transfer to the new 11

Alvin and the manager nuk were helpful

Very helpful technicians to solve problems and sell products and accessories. First come first serve in and out pretty fast.

Jorge was great and a big help!

Wonderful Service There.

Wait too long. Customers are not important. Did not have accessories for the phone or I-pad.

Got in, got out and got what I needed done fast! Great place

This place is horrible. This is the poorest service I have ever received. DO NOT GO TO THIS CENTER!

This store was crazy busy, there were people standing everywhere waited. A lot of employees seemed rude and didnt ask if we needed help.

Very bad service they make you wait a long time they do not workers

Professional, supportive and kind.

You did not have the galaxy 20 5g ultra!!!

They never answer the phone

Brad is the best ever!

This is the worst store ever I hope corporate comes in and fires everyone they never answer the phone theyre always talking the customer service is horrible and I hope one of you read this review I am calling corporate to let them know how horrible their AT&T customer services in Cedarhill Texas and I hope they do an investigation because it does not make any sense that a person cant even get you guys to answer the damn phone!!!!!

Have not helped me not one time that Ive gone there

I couldnt find a charger for my galaxy s5

Terrible Terrible service!

Good service

Got what I wanted

Fast and quick!

Very helpful

Terrible service