I would say I dont ever buy hats. But there was a special promotion that went on last weekend where Lids was offering free Kobo Bryant embroidery on any hat. Even ones that you brought from home in honor of his passing.Marc was the only one working when I came in on Saturday. He had already had a stack of hats waiting to be embroidered. I purchased two hats and was leaving one to be embroidered. He told me it would be two hours so I said I would just come back the following day.I came back on Sunday to pick up the hat and he remembered which one was mine. The image I want had the number 24 instead of 8 but he was happy to redo it for me although he had a long line of items still waiting. He was very nice and I would definitely go back here to buy a hat if needed in the future.

We bought two caps and had them embroidered. Amazing work!

While visiting the Mall recently, I stopped into Lids Hatworld at Lakeline Mall, looking for Some Dallas Cowboy Gear, they had a few nice hats, of all the sports teams and you could get your favorite hat from any team here including the Dallas Cowboys, Houston Texas, or Houston Astros, I didnt find my size looking for a fitted Hat but glad we stopped in.

Send more undervisors to this location please!

Showed up at 10 on a Saturday morning and waited in front of the store until 10:20 and they never opened. Waste of my time and I’ll never go back.

Poor service and lack of respect. Went yesterday to ask about Kobe patches for hats. Guys working there were mad they were backed up. Didn’t want to help me and were rude when I asked for hat sizes. I already hated lids for their basic selection and staff but thought I would give another chance. Never again walking into a store. Lids is the Gamestop of the hat game.

Customer service is absolutely terrible, lazy staff, and very rude. Definitely not coming back to this POS

The customer service is horrible. We purchased a hat there and they told us we could get a design added for 12.99 and it would be 20 mins but we waited there over an hour and the guy hadnt even gotten started on it but told us 3 times when we kept going back he would get started on it and he never did! They close at 5pm at it was 3:00 when I went in there and we finally left at 4:45. DONT GO THERE! GO TO THE ONE IN RR OUTLET, IT IS WAY BETTER THAN THE ONE HERE AT LAKELINE. The employees could care less about the customers!

Staff went above and beyond helping me find what I wanted

Horrible customer service....have been here a few times and it is always bad customer service. And small selections.Will not be back.

Good service nice hat price is expensive

Decent selection but worst customer service ever! I went in there looking for a gift for my husband and the sales girl cut me off in the middle of our conversation, answered the phone, walked away and left me there mid sentence. Then another worker proceeded to ring up the guy behind me. All this after waiting 20 minutes to get their attention!

Hats off to Lids/Hatworld at Lakeline for their EXCELLENT customer service ..... Specifically to the new peeps running the store Jaybee and James!Lids was recommended to us by a friend who said they have quality hats and do custom embroidery. We have a logo/company name already in DST format and wanted to get some nice hats done for ourselves and clients.Despite being very busy on a holiday weekend Jaybee and James gave us great attention and service, understood what we wanted to do, and made it happen (logo I front/website on back in custom colors). Not only were they able to do a few while we waited when we made our larger order it was within a few short days. They were very patient with is in picking out hats and colors!We just placed our first group order and look forward to placing more as their quality, pricing, and service were fantastic! Thanks Jaybee and James!

Cool caps

Overpriced hats

They got all!

Good caps