This is a firm that does not understand the internet. They sold me a $150 compressor clutch, when I went to pick it up it was clearly not the right part. Part. I had prepaid online and at the store when I said Im not buying this, they told me I had to return hours later to return it because of their systems. Systems. It is not the employees fault, but it was a terrible delivered user experience

I have owned truck and offroad businesses in the past, and the lack of customer service shown by the guy I just dealt with at his auto zone was amazing. Trying to tell me that there is no way to buy a spare locking lug nut key, when I sold them to customers all day long at my store. Rude, disrespectful and totally clueless as to how to work with customers. I didnt get his name, but hes the only old red haired man there this morning. Now I see why this is the only job he can hold down.Sad.Update. Mr old red haired employee at this store, was wrong. Shocker. I found a locking key for my wheel.... no problem. So, he needs to adjust his attitude and realize he has no clue what hes talking about. Sad.

Always good to go there and find the help you need. Multicultural experts and very comfortable to talk w them about what my car needs.

Silvia the manager is not friendly and resistant and didn’t accept a return of an unused and in original packaging item. I also have an active account there with record of purchase. No wonder the other Advance Auto personnel in the area said to NOT to go there. Will continue to go to AutoZone moving forward.

Great service and easy to pickup. I ordered and was able to pickup my order within 30 minutes without a wait at all.

Employees helped me find the part I needed and then saved me from buying a piece that wouldntve been compatible. Would recommend.

They didnt have what I was looking for but they tried their darndest to find it.

Helpful staff. Theyll install your battery for free

Easy quick professional service.Follows Covid-19 CDC Rules. Made me feel safe while in store.

You should alway check your parts are correct and compatible before leaving. They provided parts based on their database and still was incorrect.

The salesperson, I didn’t look at his name when I was in the store but the name on the sales receipt was Timothy M., was incredibly patient and helpful. He took the time to help me search for the specific O2 sensor that I needed to replace which required searching their computer system, google, and then watching some YouTube videos to be sure the part I was buying was the same as what needed to be replaced. He went above and beyond which saved me a lot of time and money. Thanks.

Ordered wipers online and at precisely 30 minutes I called because I was waiting in the parking lot for pickup. They said wait a sec 40 minutes later I had to flag them down as I was wondering when they would service me.

Could not get my car battery out to replace it.

Would not return a tool that didnt work

I spent $169on gold car battery. Checked Walmart their price $88. Half of what you charged. How do you think i feel.

I went in for a battery check and installation. Rodrigo, the associate who helped me, was very helpful and friendly. When we ran into some issues actually removing my old battery, Rodrigo did not get frustrated or impatient. Instead, he continued to try and find a solution to the issue we were having when he very much couldve simply said sorry, theres nothing I can do. I appreciated how he went above and beyond for something that was just a free service Advance Auto Parts offers.

Normal store. Nothing special

Great place for car accessories

The young gentleman that helped me was very professional. Quick and painless installation help. Will come back.

I called about 20 minutes ago and was put on hold 3 different times. I explained to the first 3 people what I was looking for and they all put me on hold. This is what I was looking for.

Get good benefits at all the time

Good service. Very helpful staff

Bought a coil pack. The salesman was very helpful but failed to tell me it was non refundable and I did have to return it in less than 24 hours. I was told they dont return electronics even though it was still in the box. Called the Chantilly branch and dealt with Rodney. He couldnt have been nicer and took my return. Hes definitely an asset to this company. I was ready to not ever shop at any location but because of the great customer service by Rodney in Chantilly I will shop at that location when the need arises. Take note Centreville!

Fantastic customer service

DONT BUY AR THIS STORESNo aceptan deboluciones aun cuando las cosas no funcionanThey don’t care about people they care about money managers is no good on costumer services .. and they don’t accept returns even when something is wrong with the parts

Hey I just bought turn led signal light bulb which was recommended by advance auto parts stuff.. but the light bulb color was white.. so I took it back for exchange..one unfriendly stuff said we cant refund nor exchange once it open. And I dont make policy.. I personally got upset with lack of customer service and wrong recommendation.. also those mistakes or wrong information that I was provided by stuff. I have to pay the price...I think advance auto parts refund policy is not good and not fair to customers who shop from advance auto partsPlease make custom service advanceAnd refund policy advance..

Today was the last straw. I used the parts finder to get the right wiper blades for my car. The information was wrong, but truth be damned, the manager would not accept return of the wiper because I had opened it (thats how I found out it was the wrong size). I offered to show him how the part finder showed 24 blades and then shut down almost immediately, but he claimed it said otherwise. He wasnt interested in actually looking. Congratulations-I have a wiper blade that doesnt fit. You have one fewer customer. And this stellar review. This was by no means the first or second time I received crappy service. Was it worth offending a loyal (now former) customer? Or do you even care?

Advance Auto (at least this location) doesnt appreciate veterans. I asked if they have a veteran discount and the woman helping me was rude and acted like I was inconveniencing her. I ended up leaving and buying my oil at Walmart for less money. I dont know how retail stores stay in business when they treat customers with disrespect. I wont be going back.

If your looking to upgrade your F150 ford pickup or any vehicle you drive with new LED lighting package Advanced has it all. They had in stock and ready to install LED automotive long life bulbs. I was very pleased at the quantity and selection they had on the shelf. Thanks again Advanced for all my automotive needs!

Carlos is the most honest person at this shop. He helped me a lot. I always get good experience when I come here

They have the worst service and it has happened to me several times, this time I went to buy a replacement light for my car and the employee gave me what I needed when trying to put it on, it was not the size when I went to the store to change it, they did not accepted back because it was open and I had to buy a new one and they are rude with the customers

Ms. Brenda - the lady who attended to me was super nice and knowledgeable. The manager was also extremely helpful.

A very helpful staff

I would gladly drive 20-30min out of my way to go to another Advance Auto Parts. The customer Service is a joke; they are beyond the worse Advance Auto that I have EVER shopped in. I went in for one request, the match the pai t color to my vehicle. The female cashier accused me of using the product, when I only took the cap outside to do a match, which the other guy had said that I could. She insisted that the gentlemen check behind me, insisting that I may have used the product. I would need the can to spray, she was rude to say the least. She only started talking because she had assumed I had left. I politely said maam I did not spray your product and left. Terrible Experience!

Walked in super late they didnt stab me. Good customer service.

Our local parts emporium, a good selection of supplies and knowledgeable folks behind the counter to assist you with your auto parts.

I have four cars and maintain all of them myself. I always get OEM parts either online or at the dealership, and purchase anything else (OE-replacement) here at my local Advance Auto. Been coming to this specific one for almost 5 years and they always seem to have what I need in stock. Cant expect all the staff to be very knowledgable about everything you ask, but I do appreciate their effort and like knowing that theres always a place I can get something I need the same day.

Have been here a few times. Always found what I needed. Very helpful staff, too.

People arent that nice but its a auto parts shop. I order online and its ready for pickup in 30mins. Cant complain.

Excelent service, I took my registration to them and they scanned it and quickly they gave me the options on what to get.

I just purchased my VW Passat wiper at the advanced auto and they replaced it without charge. Thank you!!

Completely average experience with Advance. They have all the usual stuff (fluids, parts, components, cleaning stuff, etc.). Staff are fine, but not outstanding. Just fine.

The employees really helped me figure out what part I needed and showed that they are very knowledgeable and skilled at their jobs. Very impressed.

Good customer service, Very busy with customers and phone but they were happy to help me and didnt rush. Good attention to details of what I needed.

I gave them my vin number and every information to get my part, but it does not fit with my car. Their computer system is not accurate to find your vehicle. Moreover when I went to return the wrong part, very unkind and doubting you so much. Eventually, they did not return for me because I had damage on the box. It does not make sense at all....

I ordered 4 parts online, then went to the store to pick them up. They took a while to find 3 of the 4 parts (1 already looked open), then charged me for everything and said I had to come back later to get the last part. They were upset I couldnt come back the following day to get it. When I did pick up the part, the lady there blamed me because I didnt attach my phone number to the online order (presumably so the employees could have magically known their inventory was off and called me before I came in, which would have changed nothing of course). Anyway, of the 3 employees I interacted with, not a one apologized for the inconvenience and 1 even managed to go so far as to blame me for their incompetence.

Bought a headlight bulb that I didnt need due to an electricsl issue. Because I opened it, they would not allow a return. Same day!

Wish all of their cashiers were knowledgeable about the products. The one lady who helped me had no idea what she was talking about

Helped me get what I needed. Thank u

Straight and to the point. This place could be a lot better with friendly and knowledgeable people. The female managers are not so. New people everytime I go no one seems to stay...also they do not price match. Whats the point. Ill just order parts online or go to AutoZone...or god forbid...Walmart. I will however say that this store does stock basic / high demand replacement parts that could be had same day which is nice.

I only visit this store as a last resort, the employees have no background in the automotive field and it shows! I can be a hour trying to convince them they just gave you a part that doesnt to your car, hopefully they can find some staff that knows a little about cars.

This is by far one of the worst experiences that I have encounter in a long time. Manager Silvia B. Is very incompetent at her position, zero social skills.. She did not take over the situation when I asked for a manager, instead she was telling the associate what to tell me instead of her taking ownership of the situation. She kept looking at her computer and dealing with her own business. I ordered a battery and at the same time I wanted to return an item, make sure you read that the big yellow sign that tells your their return policy you will not find it in your receipt, what a great way to hide certain information. They will walk you to it and read outload in front of other customers. She didnt return the item because she said that I took it off the original package, well thats how I knew it wasnt going to work out for me Silvia. In addition I purchased a battery and after I received it and they were ready to install it, here come the manager telling the associate that they didnt have a certain tool to install it, I asked for a refund, she then proceeded to tell me that she couldnt do it, a certain amount of time has to go by in order for her to return it, wrong again Silvia, your associate schooled you and told you what to do. Finaly, I just left the store, had to call customer service to solve my issue that could have been handled way different in store, if there was a competent and professional manager. What a waste of my day. If you want to avoid a big headache just deal with the online store and DO NOT COME TO THIS LOCATION! The 1 star goes to the sales associate, I dont remember his name, for putting up with such poor leadership and his customer service.

I always get everything from advanced auto, Silvia and the rest of the crew are very helpful, I always go there first for my auto needs, I have 3 jeeps, 1 truck, 1 SUV, and an antique, so needless to say I always have a car project going on. Good place to get your car essentials!

They just look at me when they ask for help. Its really unkind

They just look at me when they ask for help. Its really unkind

The store manager Ken and associate Mike have always been helpful whenever we come into the store! They are very knowledgeable and the store has almost everything youd need.

Employees are slow and don’t know much, I know I paid cash but this guy looked as if he had trouble counting. Couldn’t help me find what I wanted but I found it myself

Have a bag experience with this auto parts

They have given me the wrong parts multiple time. This time the guy walter g in centerville was beyond rude and cocky befor and after. Came in for a fog light he game me a main light bulb. I removed the bulb and brought it in with me and he contenued to tell me it was the right one. I had to go find the bulb my self while he was telling me I was wrong. At the end of the day he wasted 30 min of my time. On another occasion i was given the wrong brakes and rotors for my optima. Turns out the computer system is jacked. They pulled the right parts for me but what the system said would fit didnt. So Auto Zone it is from now on. Dont waste your time here people. Seriously. Time is money!

Child employee was unhelpful

This is horrible place. 4 employees are here. I asked them to help me how I put engine oil. They said to me we can`t them that`s illegal. Is that really illegal? I never go again.

Very fast service.

Staff not very knowledgeable, but kinda helpful.

Greatest customer service.

They have everything, and what they dont have they can order within 1 to 2 days.Dump your oil, dead batteries.They dont like it if you fix your car on the spot, but i never seen it enforced... be you at your own peril.

Great peoples great service I highly recommend this place

Used to shop at the one in Chantilly. No more. This shop in Centreville has much better service reps and they actually have my online order put together in advance when I show up.

I needed a simple part for my car. I had to wait awhile to be helped, but once I started talking to someone about what I needed, I was out the door in a few minutes with instructions on how to change out the part.

Exelent Servis...

Got what I needed in a hurry. Great job..

Terrible manager customer service. She is very rudeIll never comeback here .

If you put a fingerprint on it dont expect them to accommodate a return. Unfriendly, unprofessional and unhelpful.

Good location and has everything in stock

The staff was helpful

DONT BUY HERE There is a manager Who dont know her job horrible experience

Employees were quite rude. I asked what filter and oil I needed for a Honda RSX (overseas, they are Honda) and one of the employees laughed in my face while the other couldnt bring up information on it until I got help from family who came with me. Will not be returning.

Unhelpful shift manager was not willing to resolve the problem with my online order. Did not update their inventory despite me showing them the part that was in the store.

Awesome customer service.

Sad when you know more about the parts youre looking for than the management.

Good grief. every AAP i go to its like a trip to the post office waiting to checkout

Pay twice the price for horrible selection and WORST RETURN POLICY EVER. cant return even non electronic items simply if the package was opened, regardless if unused. No exchange offered. Will never visit again.

Great service.

Fast check out process

Staff very helpful

Its convenient

A bit hard to get some help at the cash register....every time.

Gabriella rooted around until she found the misfiled filter I needed!

They are rude and deceitful. taking advantage of a young girl. shame on them

Nice store.

Great place ^^^

They charge car batteries for free.

Great price

Bad service.......

Not very helpful

Good

Here you find all kinds of tools and the best if it is something simple to install, they grab it, I recommend it. Friendly and specialized staff.

Good place

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