I ordered this affordable but good quality shower door off of Amazon. After a while the door broke but I contacted the company and they quickly had a new part shipped out. We love this shower door it looks great and works well.
Purchased the Archie Freestanding Soaking Bathtub. Shipping was fast and Bathtub was packaged well. This is a perfect addition to our master bathroom remodel project. Customer service is responsive and helpful. A very pleasant shopping experience. Would definitely recommend.
Our new Woodbridge bath arrived quickly enough and well before we needed it. We cannot wait to have it installed in our new master bathroom once it is remodeled soon. It looks like a beautiful tub and seems very spacious upon unboxing it. Can’t wait to use it!
Purchased a 59 Slipper tub (oil rubbed bronze). Was extremely easy to order...had some issue with delivery into our community by the trucking company (cant have tractor trailers) but Kai got it resolved and had the trucking company hand it over to a smaller box truck company.
We were looking for a modern toilet with bidet. Woodbridge was the one we liked the most and Im so glad we ordered it. It is so much more than we expected. And customer service is great! 100% recommended. Thank you, thank you, thank you!!!
We just did a full remodel of our master bath. I searched all over looking for quality products and stumbled across Woodbridge via a Youtube review. after a little more research I found their prices very competitive and with free shipping I decided to order some items. I purchased a new whirlpool tub, vanity faucets and 3 led mirrors. All items were shipped promptly and with the exception of one of the mirrors arrived in great condition. The one mirror that was damaged during shipping was promptly replaced and shipped after I made a call to customer service. we love the new tub and the mirrors really stand out. I have recommended Woodbridge to several of our sub contractors after our experience.
I purchase this freestanding tub for a new custom construction. 71 long tub is perfect for stretching your legs. The bottom is rough to prevent slipping. It is sturdy and came with no scratches or damages. Also included a bonus tub pillow. My installer used spray foam at the bottom cavity and caulking around the base to prevent any sound when stepping in.
We love our Greenfield model freestanding tub! It’s beautiful and just the right size for our space. Woodbridge has many designs and sizes to choose from so we found just what we wanted. And, the price was very competitive. The tub was delivered to our front door in just a few days...carefully packaged and in perfect condition. We contacted Customer Service to get some information and found them to be most helpful and responsive! We definitely recommend this company and their products!
After carefully evaluating a number of freestanding tubs, I made my final selection from WoodBridge.This freestanding tub is such a beautiful piece of art. It adds to the ambience and complements everything in my newly remodeled master bath. I love it - it is more than a bathroom with this beautiful freestanding tub. The price and quality and beauty truly met my expectations! I highly recommend this product and look forward to another WoodBridge selection for my next bath remodel.
We ordered a free standing tub from Woodbridge and it arrived in a timely manner. It was carefully packed and arrived undamaged. The tub is beautiful and will fit the space perfectly. I cant wait to get it installed and start using it.
Purchased a couple of WoodBridge bathtubs, all came very well packed, and great tub for the money spent. Needed to change color on the drain pop up was able to order two with no issues thru Mayra she took care of my issue with promptness. Would highly recommend Woodbridge customer service and their products.
This freestanding tub is everything my bathroom needed and was the perfect purchase. It was just installed and is a dream! I had to call customer service and I received the answers I needed with quick responses. I’d purchase their products again!
Love this bathtub! Price was right, delivery was quick and everything was perfect. Awesome customer service too. Wanted to change the finish on the drain and overflow and they were very responsive and accommodating. Highly recommend.
WoodBridge provided the best customer service and product support I have experienced in many years. My wife and I were building a new custom home for our retirement. Since this is planned to be our forever home, we decided to splurge a little and design most of the features of the home specifically as we wanted. We wanted something unique for the bath and decided to go with B-1815 Black and White Slipper style tub to be the centerpiece of the bathroom. We began construction in July of 2020 and to ensure that it would be available when needed we ordered the tub about 4 months later to ensure that it would be available to the plumber when needed. The tub arrived 10 days later, well palletized and with no apparent damage at all. When we finally unpacked the tub to actually install it, we discovered a hairline crack at the top of the tub which had not been readily visible when we performed our inspection when it arrived. We immediately called WoodBridge and I was lucky enough to talk to a gentleman named Kai G. He requested pictures and a short timeline explaining the delay in discovering the damage then and told us it would take a few days to review. Within 3 days we received an email from him letting us know that they would be issuing us a full refund. We really didnt want our money back... I called back and asked if we could get the same replacement tub as the bath colors and design had been done around that specific tub and they had no issues with that and told me they could ship it out the next week. Not every company stands behind their products in this manner. I wanted to take a moment to thank them and Kai for the superior level of customer centric help and support they provided to us. In these times, it is a rare commodity.
I bought a jetted tub online back in October after several researches over reviews and videos since it was my first time having one. Shipping and notifications over email went great, delivery had a bit of delay due to crazy times and UPS. I was very happy once I received it, It works great, It looks awesome so far. By accident we lost a gasket on the pop up clog that prevented the water from going away. I contacted Woodbridge Bath and they responded very quickly. They will send a replacement part at no charge. Thank you WoodBridge Bath for your products and outstanding customer service.
I love this tub! Its beautiful and nice to take a bath in. Fits perfectly in my master bathroom as a free-standing tub. I love the brushed nickel which matches the other fixtures in my bathroom. Customer service was very helpful when I had to call them.
We are in the process of remodeling our bathroom and ordered the BTA-1516 Tub. It is absolutely beautiful and for the price you can not beat. I will update review with pictures once remodel is complete. Customer service is very helpful too.
Ordered the tub thru Amazon. It will make a grand upgrade in the master bath. It arrived earlier than predicted and in perfect shape.
I ordered the 54 tub for a smaller space. Its a great tub, deep yet compact, with lots of style and is perfect where a smaller bathtub is needed - it has a real wow factor. I made a mistake when ordering and got the oil rubbed bronze drain and overflow instead of my intended matte black. I contacted customer service, and after reviewing all the facts, they bent over backwards to make me, the customer, happy. I appreciate the customer service and the assistance provided! Whether for new home construction, renovations, or even airbnb updates, Woodbridge provides a great product at a really competitive price.Ken C.
I looked at many tubs in stores and show rooms, priced up to $5000. This Woodbridge tub, at around $800, looks and feels just like those expensive tubs. I was looking for a free standing tub under 5 feet long, with a deep soaking feature, and a solid base not feet. This fit the bill. It came right on time and is in perfect condition. I had a couple of questions over the weekend and customer service followed up twice on Monday with calls and an email. We are excited to get this installed in our new construction home and will follow up with pictures at that point. The tub is solid, smooth, and beautiful! Excited to soak in the 14” deep fill level and comfy angled ends. Perfect!
We love our new tub! It came on time with no delays and the design is beautiful. For the money spent, the quality is far more than expected. The support team at WOODBRIDGE have also been wonderful to work with and have always returned our calls or emails quickly. Thank you for the great experience!
Beautiful tub and great price! Woodbridge customer service is also easy to work with! Can’t wait to get it installed!
Kai G of the Customer Support Team helped me today and was so courteous and professional. When my tub arrived everything was perfect except when they placed the overflow and drain pipe they gave me Oil Rubbed Bronze instead of Brushed Nickel. Kai took care of me and processed a quick replacement. Thanks to Kai and thank you WoodBridge. Love the tub and cant wait to install.
This tub is gorgeous and I can’t wait to start using it. Currently under construction and it fits in my space perfectly. Great customer service. Thanks Woodbridge.
Beware of the positive reviews...Ordered a tub with matte black hardware. Received a tub in a box with no marking as to what hardware it contained, with brushed nickel hardware. Woodbridge offered to sell us matte black hardware for $180. After deciding we would just return the whole tub to Amazon Woodbridge offered to ship the matte black hardware when it was on stock again (2-3 weeks). After following up again Woodbridge offered to send an invoice for the $180 hardware, or give a $90 discount for a good Google review. Our return window with Amazon has expired and we still have the wrong hardware. Beware of the positive reviews... who knows how much of a discount was offered in exchange for something that should have been corrected for free.
I am very impressed with the quality of products they sell and the Customer Support Team deserves a special praise. They are a dedicated group of people with very special communication skills. Their focus is to keep a constant and timely flow of business and resolve any concerns a customer may have. I also experienced that they communicate every step of the process they are working on, which is a pleasant experience in these times. This shows they are well trained group of people and are a great asset to WoodBridge Bath. Many thanks for a job well done.BB Naples, Florida.
Kay H. Helped us over the phone and email, and he was very caring. He took care of our questions and concerns. Great customer service!
We purchased a Woodbridge Bathtub for our bathroom remodel after viewing several other options. We’ve received the tub and it looks great, can’t wait for it to be installed so we can enjoy a relaxing bath in our beautiful new tub!
I recently bought a free standing bathtub from Woodbridge. The shipping was very good. Good communication & it arrived on time. I needed an additional part for my project & they were helpful griot to me.
First tub was damaged but customer service was very helpful to get another one out quickly. Ordered a whirlpool/air bubble tub and it is beautiful. Our contractor said it was one of the nicest tubs hes installed, and found all the instructions helpful and hardware good quality. The only suggestion was that he wished the plugs were 90 degree angled and cords a bit longer. Cant wait to use it! Thank you :)
We were looking for a 1-piece, skirted toilet for our 2 bathrooms we’re remodeling. We came across these Woodbridge units and were impressed with the style, design and most of all the price point. We were able to purchase 2 of these units for basically the price of 1 of the others we were considering. Came packaged well and install was a breeze. Would buy again and recommend. Customer service was very helpful as well.
Purchased a Woodbridge tub through Wayfair. Needed to get a different color drain. Called customer service before they were opened for the day. THEY CALLED ME BACK without me having to leave a message! Stellar customer service and quality product.
Bath tub is so beautiful. Very modern and sleek. It was delivered quickly and in perfect condition. great experience with costumer service too! Highly recommend this tub.
Customer service is awesome. First tub was damaged but they were quick to rectify the situation. Super nice people to deal with. The end product looks amazing in the bathroom.
We ordered the 56 Acrylic Freestanding Bathtub Contemporary Soaking Tub directly from Woodbridge and our contractor was able to pick the tub up directly from their facility. The tub is very nice looking and fits our small space perfectly. Its a great size for soaking for individuals under 55.
Had to exchange my tub. Woodbridge was very helpful and professional. They were able to get me a replacement tub and out in less than 30 minutes. Thank you Woodbridge.
Purchased a beautiful acrylic bathtub that accents our new bathroom perfectly. Delivery was prompt and straightforward. We had one minor issue that required support, and customer service was excellent.
Worst support ever!!!! I had went to the Norwalk location and picked up the B0980s toilet and spent $1100 for it. Got it home to install and was following directions and it comes with a 1/4 turn angle adapter and it is supposed to go to your inlet however it is not a standard size. I went to Home Depot and to a specialty plumbing store and no one has anything that will fit it. I tried contacting tech support for a whole week and have never gotten a response. Talked to someone twice and they told me they would have someone call me back. That never happened. I spoke with Robbie? today and he said he would have Freddy? call me back and that didn’t happen even after being reassured it would. So leaving multiple messages and calling multiple times has been useless! I just want to take the toilet back and I want a refund! Worst tech support / customer service ever!
Our new WoodBridge bath tub in great condition and it is like a piece of art. The only issue we encountered was that we ordered the brush nickel drain when we meant to order the chrome. Even though we purchased our tub through a site other than WoodBridge, we reached out directly to them to see if they could assist us in getting the desired drain. While the site where we made our original purchase would only allow for a full return of the whole tub, WoodBridge came to our rescue and allowed us to purchase a replacement drain at a reduced price and with minimal effort on our part.Thanks WoodBridge. We will not hesitate purchasing from you again in the future.
Great customer support !!I bought a free standing tub from this company.Had a few install questions and they reached out and answered right away . The quality of the tub and drain system is excellent . Hands down great company .Thanks again
I have been building houses for 10 years and have been buying Woodbridge freestanding tub for 5 years. Usually freestanding tub range from $1500 to $2500, Woodbridge offer their tubs at a reduced price, around $800 to 950, and they are just as good as the expensive tubs. Also their customer service is excellent! They respond within 24 hours every time, I live on east coast and they are located on the west coast. Do yourself a favor and get one of these beautiful tubs.
I ordered a tub from Woodbridge because reviewers on Wayfair seem to love their tubs for their quality and price. It looks beautiful and arrived in great condition. I had to contact them because I didnt pay attention when making the purchase and ordered the wrong finish. They were able to help me and I avoided having to return the entire tub. Im very happy.
I bought Bathtub and Faucets here for my home remodeling project, and I really satisfied all their products. Qualty and Price were really good, and their customer serive was really awesome. I definitely recommend them.
Great customer service! I had a change of mind with the drain and overflow finish color and they were very helpful in getting that resolved. I love the bathtub and I recommend Woodbridge highly!Marcie Perez
Love our tub! Looks sophisticated and modern, absolutely recommend.
Great customer service and an exceptional product. My wife loves her soaking tub,.. loves it. When we needed help they were extremely responsive and helpful. We highly recommend this product and team to work with.
We had a problem with a defect in our tub. Kai G was great with helping us. Highly recommend Woodbridge tubs. Thanks!
The freestanding bathtub we order shipped fast was beautiful Great quality. Customer service was excellent and were happy to help with our drain color mix up. Highly recommend this company for your bath needs.
Love the modern styling of this bathtub. I need to change the color of the drain and overflow. Customer Service has been very helpful!
I purchased two toilets for a great price. The reviews for the toilet are excellent. They are not installed yet, but Im confident they will be great replacements. I just purchased a tub from Woodbridge and cant wait for it to get here!
The bathtub is great; just what we were looking for! Also, the customer service is amazing !!! Very prompt and efficient!
Excellent quality. Outstanding customer service provided by Kai G. Thank you for helping me get my order correct.
We really love how chic and an attractive our Woodbridge black and white tub is! Even better than looks it is a comfortable tub to sit in while bathing and it really retains heat well so you aren’t constantly topping off your bath with hot water. This was a great purchase for our master bathroom remodel.
We had a great experience with WoodBridge Bath company. The prices are very reasonable and the customer service was fantastic. Their was lots of variety to choose from in their warehouse. I recommend them to anyone who wants to remodel their kitchen and bathroom.
Im building a barndominium and because it is a custom home I wanted a custom look. Woodbridge Bath has not disappointed me. Their products are first class quality. I received my soaker bath tub within a week. They delivered right to my house and it was a great experience. So for all you guys that are still braving your house build during this pandemic dont go it alone. Thanks WoodBridge!
Bathtub is well made and look great. Their customer service was also very responsive. We emailed them about changing fixture colors and they gave us a prompt reply and worked with us to get it done.
Very excited to get my bathtub and have it set up!
Beautiful frameless shower door and great customer service!
The tub is great! Fast service, great consumer service
Great products and Great Customer service. I purchased couple of items a year ago, they are great. Good prices at Cerritos pick up location. I am gonna purchase more items here.
Hats off to Freddy and his boss, we were in a really tight pinch to get the tub and faucet for our Contractor to keep working and Freddy made it happen SAME DAY ... customer service like this is hard to find nowadays!Freestanding tub and faucet are top quality, every review we saw before buying was 4.5-5.0. We highly recommend the product and the company.THANKS FREDDY!
We looked at a lot of tubs before purchasing a Woodbridge freestanding tub. it’s perfect. It replaces an old, tired alcove tub and looks like a million bucks! Customer service was quick and responsive with our questions. We are very happy with our experience with this company. Recommended.
ABSOLUTELY wonderful tub and even better customer service!! The first tub I ordered was broken and a new one was sent immediately and got here within a few days!! I needed a different color drain and after reaching out I was contacted immediately to get it :)
Woodbridge Bath was the best ordering experience, Kai in Customer Support was great in answering my questions for my Bidet Toilet and Bathtub. Great Service! Great Communication! Great Quality! Delivery was fast. Recommend for all your bathroom needs!
Great products and Fantastic service. I called with a question and had to leave a message. The support team called me back really quick and was so helpful in my purchase. This is my second home where Im installing toilets from Woodbridge. Thanks for being a great company!
Great company to deal with.Amazing products.You can pick them up yourself if you’re local, all you have to do is make an appointment.If you a problem with your product, I suggest you call them or email them, they will get back to you in a timely manner.
We ordered a WoodBridge Bath Freestanding tub and it has been nothing but amazing. I would recommend WoodBridge to anyone interested in baths.
The tub is a perfect size and is great quality. We definitely recommend WoodBridge Tubs to family and friends.
Comfortable! I am 6’ 4” and got the 54 inch soaking tub. I fit fine and back if tub is well designed for comfort. Delivered on time and responsive service. Happy with our purchase.
Very nice looking tub and solid overflow and drain. Customer Service was very responsive when I had questions.
Woodbridge provided exceptional service from intial order to delivery setup. They are very responsive with customer service and the product exceeds our clients expectations
WoodBridges customer service was TOP NOTCH. They were willing to work with me on a mistake a designer made for a project of mine, and allowed me to get the correct pieces. Not only is their customer service spectacular the tub is gorgeous too. Highly recommend.
The bidet is wonderful. It’s amazing waking up to a warm seat. The Led light is great for those middle of the night half awake bathroom trips. The water and pressure variants are worth it.
Absolutely fantastic customer service. Our tub from Woodbridge Bath arrived broken (not their fault - most likely a transport issue), which we didnt realize until much later. To my delight, Woodbridge immediately arranged for a replacement to be shipped. The whole process was pain-free and just overall very pleasant.Many places offer a wide selection of similar products, but customer service is what sets Woodbridge apart. Im very impressed, and would highly recommend them.
We love our freestanding bathtub from WoodBridge! It looks amazing and fits perfectly in our space!
I purchased the WOODBRIDGE B-1815 67 Acrylic Freestanding Bathtub Contemporary Soaking Tub with Brushed Nickel Overflow and Drain BTA1815-B,Black Tub for our bathroom during a remodel of our master bathroom.The tub showed up on time without any issues and looks amazing! Their team was very good at communicating.I later decided to change the finish for the overflow and drain for chrome. I contacted their customer service, they were very responsive in helping me order the alternate parts.Will send updated pictures when I finish the install.
The customer service at Woodbridge was very helpful and their product is beautiful. I got a bathtub from them and very happy.
The 67 inch free standing tub is beautiful. Definitely going to be a centerpiece for our bathroom. I have plenty of room in the tub and I’m 6 2. Thank you Woodbridge
Great experience dealing with customer support team. They helped me buy new trim for my free standing bathtub at a discount.
Love this bathtub and faucet. Homeowner chose a different color faucet than what was included. Emailed customer service with a request for new overflow and drain, prompt reply and easy to order.
I have purchased several Woodbridge freestanding tubs as a builder and am very impressed with the quality and pricing. Highly recommend.
I bought several toilets and jacuzzi tub here, great service and warranty .Rudy was very helpful in calling back with my order updates, better pricing if you go buy direct than on internet .
Awesome tub! it is very beautiful! fits me very well and i am 6 2. looks very high end
Very kind and responsive. They sent a missing part when I wrote them, after having ordered it through another vendor. The toilet is gorgeous and high quality.
We just got our beautiful new Woodridge bathtub! When we opened the box, i realized I had ordered the wrong color hardware. Carla at Woodbridge was more than helpful in getting the this issue corrected immediately!
We purchased the Woodbridge B0001 67 freestanding tub, and its beautiful!! It was easy to install, and it is the centerpiece of our master bathroom renovation :).
I purchased the Woodbridge Jaxon 59” model from Home Depot. We are completely remodeling all 3 of our bathrooms in our home so I have had the opportunity to choose any bathtub I wanted. I searched for over a month, bought one tub and was not happy with it when I received it. I purchased the Woodbridge bathtub and couldn’t be happier with it. The quality and workmanship in the design is right up there with more expensive tubs. The thing I like most about the Woodbridge brand is the product line has so many options to choose from that you are destined to find the bath products you are looking for, the size, the look, and best of all there are so many products that you will definitely find the one that fits your budget. I have already had complements on the tub from the contractors on the job and can wait to show it off to my friends and family. If you have any reservations or hesitation about purchasing a Woodbridge product, don’t! You won’t be disappointed!!!M. Lane
1/21/21 Update:After writing my review Kai from Woodbridge reached out to help me with my order. I do appreciate the support in getting my order fixed and understand that things happen.The product is of great quality and the price is great. Happy with the overall experience.Original post:I ordered a shower door, 62” H, but I received a 76” H door. I have made several emails and called and left multiple messages. No one is contacting me back.Should they reach out to me I’m willing to update my review. Very disappointed in the experience so far.
Update...after my negative review, we were contacted and sent the correct part with free expedited shipping. Just wish it was done right the first time.Original post..I ordered a tub from Amazon. I need to get a part and I have called 25 times over past few weeks. NO ONE answers the phone except tech support for them to tell me they can’t help me. I have emailed several times and they have promised to send invoices for the new parts. NOTHING. Don’t waste your time.
Amazing customer service!! Friendly, quick and extremely efficient! Please to deal with everyone at Woodbridge Bath
We purchased a beautiful bathtub here and are extremely happy with the look, shape, size and quality. The quality for the price is tough to beat! Great experience and looks great in our new bathroom!
Beautiful tub! Shipped super fast and can’t wait to put it to use!! Great company with A+ communication!
Ordered a tub with the incorrect color hardware (pop up drain and overflow), the seller gave me a discount and sold me black hardware for $90, the hardware is the same stuff you buy for $30 on amazon. Though the tub seems to be a pretty good product, the service from this place warrants such a low star rating.
I bought a beautiful frameless glass shower door and was missing a part. They immediately sent me a replacement part. Now I can put my newly renovated house in New Orleans on the market!Thanks Woodbridge Bath!!!