Came in to buy a brand new phone and this guy PJ with clear glasses denied us entry, due to theft activity that had been happening inside the mall . I understand they have to follow protocols but at least be nice when it comes to approaching customers .I’ve been a loyal client and never have I had an issue with t mobile. Due to a misspelled letter in my t mobile account he denied entry . Like really ! No T-Mobile had denied entry because of that reason . Bad customer service in this location .

Would not recommend this t-moble location. Try the one across the street.

My girlfriend and I were at the mall and wanted to get screen protectors for our phones, which we have paid for when we bought our phones and had phone life warranty. When I walk to the guy working there, he was playing a soccer game on his phone while working, first he claimed that he couldnt find my account, which Ive been a t mobile costumer for over 5 years. Then he stated that I did not have the insurance on my phone or the screen protector replacement option, when I have proof that I payed for it when I bought my iPhone 10Xs max, and I have changed it other times before at another locations. Then he said that he didnt have my $40 dollar screen and refuse to give me the 30 dollar one. Which was a lie. Then he also refuse to put a screen protector on my girlfriends screen claiming that he didnt have any. It is unacceptable that we both pay a lot for this warrantees and then the employees refuse to put it on our phones because they are lazy and rather be on their phones while working. All this happen while the employee that was helping us (with glasses) continue to play his soccer game on his phone the whole time, he didnt take it off not even when he was talking to us, he was still moving it and continue to look at it and play it. I really dont know if this place has a manager but it sure didnt look like it. Or he is not doing the job as he is supposed to and manage his employees. They should put more attention and effort on helping loyal paying costumers. Never coming back

Danny was real professional, considerate, and helpful to help me select my Galaxy watch! Also helped set it up to my preference. Excellent customer service. Thank you!!!

Incredible customer service, knowledge and patience! Eva is amazing, going above and beyond ANY other cell phone company employee I have ever dealt with!! Do yourself a favor and stop by and see Eva at this store and be amazed at what T-Mobile can do for you!!

Employees were very helpful answering my questions

The guys that work there care. After 3 calls to T-Mobile customer service with no help PJ solved the issue in 3 min.

Great service & excellent communication thanks 👍👍👍✌✌

Very friendly place. And very helpful.

Nice slection

Nice service

Very bad service, you should hire waitresses who love your work