I bought a larger luggage for my international travel to Germany last month.The “high quality” product of Samsonite did not survive this one trip. It came back with a broken whole is it’s plastic hard shell from the baggage claim.Naive how I am I went to the this Samsonite location today to see what they had to say about this quality issue.That must have been my lucky day. Not only did I get to meet the most unwillingly to help sales representative I’ve ever met, but also was her attitude coming with the unwillingness just a pure pleasure to work with.Apparently I can’t get a refund since the luggage is used. I still can understand that. But the store does not cover the warranty, Samsonite does. And in order to decide whether this will even be considered a warranty case, my luggage has to be shipped to a third party subcontractor who evaluates the damage for material quality issues.So the luggage I bought for traveling I have to give away… good system!But on top of that I have to pay a $15 fee for the shipping. Me, the customer and not Samsonite!!! Again, good system.And on top of that I’m getting all of that presented with an attitude that would make a snowman freeze.Questions about how long this will take and whether this is the only option, with referencing that we bought a high priced brand for a reason which I do not see in this situation, she just negated or left us with the phrase: “I’m doing this by the book”. So the customer is supposed to know what “the book” entails?If you’re in the market for a decent luggage and willing to spend the extra dollar for it, than just go somewhere else. Literally anywhere can not be worse than this location and brand. The brand doesn’t hold up to the quality standards a brand in this price segment should have, and the service is non existent. Neither at the shop nor at Samsonite.Don’t waste your money and time here.

Wonderful experience. Extremely nice customer service. Learned a lot about the luggage. Were definitely return and buy.

Do not purchase from Samsonite. The durability is terrible. We took one trip and our suitcase zipper is destroyed. Also, the suitcase is very beat up. Samsonite did not respond at all to my requests for repairs. Very sad. The customer service just isn’t there!

Samsonite is not what it used to be. Bought an expensive $160 medium suitcase right before the pandemic hit, used it twice and the handle is already broken. Of course the warranty has expired. So disappointed in the low quality. I wonder if it is made in China now.

Great customer service!! Lisa is Amazing and knows her stuff!!

Good customer service and great selection.

Great luggage selection, excellent prices, packing and compression cubes and backpacks. You cant beat the quality and the prices! Kind and helpful manager too.

When you have to replace luggage, go with Samsonite.

Lisa the manager was very polite and helpful. We needed to replace some Samsonite luggage from 15-19 yrs ago and she not only had some smoking good deals for our new bags but also got us the hook up to fix at least one of the old pieces of luggage. Awesome experience!

Great quality luggage, purses and laptop sleeves/ bags. We been shopping here for years. Service is great. Employees are very helpful. Veronica is amazing.

Great help from the staff. She got me the perfect bag set for my upcoming trip- I’m packing now and am so happy with everything.

Great customer service, great prices.

Prices are great and service is extraordinary.

Stopped in here a few times over the past two weeks, while I have been looking for luggage. This location had a special that I utilized today for 50% off the piece that I wanted. Luggage in general is a little over priced in my opinion, and Samsonite is no exception. With the 50% off though it was reasonable.Veronica has assisted me each time I have been there, and I would recommend working with her. She is very friendly, helpful, and knowledgeable. Thanks Veronica!

I loved my visit there today! Very personable Assistant Manager. Very knowledgeable. I did not purchase anything, but I will be back! Only place to go, as far as I am concerned!

Great customer service!! Decent selection. We found what we needed.

Lisa did a fantastic job today helping me with a new replacement luggage -- She really knows her products and was extremely helpful. Truly a great customer experience. My highest recommendations. As a global frequent travelor, I go thru a lot of luggage, yearly!

Samsonite are good bags but be prepared to pay serious money.

The Lady I think her name is Vonica (I have a very bad memory) is the best. I have health problems in my lungs and I requested a chair she brought every bag I wanted and did a great job.

We got 2 bags 💼 from them and both work great 👍

Very disappointed I drove from Mesa and the store hours stated they were open to make the trip in vain as the store was closed

Clerk so courteous.

Staff is friendly, knowledgeable, and very funny. Very happy with our purchase.

Just a look see. Great merchandise and variety.

A bit difficult to get to,but very good selection of Samsonite at discounted prices. Staff very knowledgeable.

Clean, bright, good selections, lay back staff :)

Internet has been saying temporarily closed. So when it finally says open, i came to go shopping. Its not open. Very disappointed.

Nice store helpful staff.

Had exactly what I needed.

Very friendly staff..

Good product

Saved a ton 😃

Expensive

Super