The service at all of their stores is very attentive and thoughtful. They are attentive without hovering, considerate, and gives tons of advice (helpful advice) and suggestions.My wife ended up getting an additional nursing shirt and found a great nursing bra based in the gals advice. Weve never been and not had a great experience. It can be pricey! No doubt, but it makes sense in some things.
The staff member who helped us was in their 50s - chin length brown hair and wasnt wearing a name tag - which seems to be for a good reason. She was INCREDIBLY rude.My wife asked to be measured, and she refused and just guessed based on her pre-baby measurements. She was very short with our kids (who while being kids, were incredibly well behaved, much more than she was). My wife asked to look at several nursing bras and every time she couldnt find my wifes size (completely based on her mental measurements), she would sigh loudly and say Im having a hard time finding that in that color, so she asked for different color, same result. Then the phone rings, and she walks away without saying anything and apparently talking to a co-worker or management, and starts complaining about how she cant get anything done because there are CHILDREN in the store.Children, in a maternity store. Gasp! Its almost as if your clientele are parents! Or soon to be!So we rectified the children in the store - wouldnt want to interfere with her getting any work done! I doubt well be back. Well be sure to be more considerate in the future, and please accept our apologies for not being more understanding!
My daughter in law & I had a good experience at the store today. We received such good service I asked the woman helping us her name & told her I wanted to do a review online praising her because of the bad reviews Id read about for that store. Unfortunately I cant remember her name, but she told me she was the new manager. She was friendly, knew her merchandise and was happy to help us find just what my daughter in law wanted.
Thank you everyone for your reviews & feedback. We have taken all measures possible to ensure all of our Mom & Dads-to-be have the BEST and most welcoming experience when they come into our stores. As noted below from one of our recent clients, we have a brand new staff of service orientated associates who can not wait to drop everything to shop with you and your precious cargo! Please come in and shop with us-we cannot wait to see you! For those of you who received less than stellar service from the store in the past we sincerely apologize and vow to win you back with an amazing experience! Thank you!
My friend and I were completely ignored the whole time by the woman working here. She didnt say a word to us at all. I even looked at her like hey, we need help. I rather go to Target or Ross, because I know I will get better service.
(I wanna encourage everyone to take a momemt to read all of this as it addresses some important new info!)Motherhood Maternity at Chandler Fashion Center is a shining example of how change IS possible. I love how the employees always give 110%. However, this was NOT what I got here at my first visit last month...The saleswoman stared at her cell the whole time! She ignored me completely. Giving up, I chose a bra that I needed but didnt try on because I wanted to go. Id exchange it at another store if I had to.Leaving shocked and disappointed, I promised myself to never shop at this location again.Last weekend I resorted to returning after unsuccessfully searching for bras elsewhere. I expected nothing but my first step inside was welcomed by brand new faces! One came over and immediately sized me, then gave me some bras that were SO comfortable I got four and threw out my old ones. All three answered my questions, made suggestions based on my interests, and told me how I looked in my clothes. I felt like I was shopping with a group of my friends!The store manager rang me up (16 items for $280! If it werent for the amazing sales, it would have been >$500!!) and I mentioned the last girl that was so rude. She apologized and assured me I would never again be treated that way since they restaffed recently.I got their names/titles written down on my receipt so I could do this review. The managers Tiffany and she had SUCH a fun personality that Ill be back again soon just to shop with her.Bethany (assistant manager) knows the product and will put together cute & comfy outfits for a good deal.Their sales associate Brittany made sure she was always around in case I needed anything at all. The three of them make the perfect team.Ignore the old reviews and go see their new staff! This store has been overhauled by the best...I wish every business had employment like this.
The store is a bit hidden but good quality of clothes although a bit too pricey.
Yesterday I walked into the store for the first time. I am a new mother with my first child and only near the end of my 1st trimester. I was asking for some help around the store and the woman seemed like I was an inconvenience to her. I picked up a shirt I found comfortable that had a sale sign of $10 when I took it to the register she rang me up for $26.05. I said I thought the shirt was on sale over there for $10 and she looked it up in your book and not this shirt. Complete false advertisement, the shirt I picked up was right beside the $10 sale sign. Nice clothes but horrible service - I will never shop here.
Why does this store never open on time? Not to mention sales clerks are extremely rude. Customer service is part of retail, learn it.
Very rude and unprofessional staff. One of the them yelled at my wife and was quite mean
Prices are pretty high and the staff are either rude or ignore you entirely.
Nothing in stock, extremely small plus size section and all the plus clothes were the ugly ones compared to all the cuter items in sizes small and medium.
Very friendly and good selection.
10 minutes to close and the store was already with half of the door close and lights off.
Horrible service! The woman at the register was very rude from the moment we walked in to the store. Will never shop here again.