They lied about my refrigerator to Whirlpool to void warranty..DO NOT USE THIS COMPANY OR ALLOW WHIRLPOOL TO SEND THEM THEIR ARE OTHERS. The other company fixed the problem in minutes brought thr relay switch which I already knew was the problem ..took their own fotos to prove the lites they told to whirlpool.Do not allow a tech Derrick inside your home ..hes rude ..doesnt do his job, and makes excuses to why he doesnt have to.I demand from this company DAWN AND VANESSA also to whirlpool NOT TO SEND HIM BACK THEY DID ANYWAY.AS I SAID HE LIED ...DIDNT FIX THE PROBLEM, HOWEVER ANOTHER COMPANY DID. PULS fixed for small price something that was obvious and covered under warranty.. PICTURES SHOW NO ROACH INFESTATION...DO NOT TRUST THESE PPL. REFUSE TO WHIRLPOOL.This refrigerator is less than 1 yr old in a house we are renovating...THEIR ISNT A BUG IN SIGHT...LEARN THE DIFFERENCE BETWEEN DIRT AND BUGS ..YOU ARE NOT TERMINEX..HEY BUT YOU KNOW WHAT ...WE HAVE PROOF FROM THEM AFTER THIS ALSO.

Should’ve looked at the reviews before working with them but of course this is who Geek Squad warranty booked it with for our Whirlpool fridge.Zero to rude customer service. We called them everyday and left messages after GeekSquad made an arrangement to change the appt date due to prior arrangements established. Never heard back from them. They called us the day before the appt with an automated system message about confirming the appt. We called them back and finally someone answered and “made a note” on our account about when we will be unavailable during the long window of them I’m coming out from 8 am to 5 pm and told us to call back in the morning for the technician. The next day we call and this incredibly rude woman answered the phone. Too much of a coward to say her name because she probably knows her work ethic is lackluster. She’s telling us that managers don’t accept calls before 3 pm. We call back and Dawn answers the phone, she took us seriously and was able to get a manager on the phone. Adam, the manager tried to do damage control to redeem his poor staff’s customer service and phone etiquette. He was able to pencil us in the following day, creating solutions for customers as you’re supposed too. But in the end, the way they run their business is terrible. Long quotes and apparently if you miss their call they don’t ring the door bell, even with cars in the driveway. So they drive away if you don’t answer the phone (apparently you’re not allowed to attend to your life after already waiting ten days) absolutely absurd and ridiculous. Zero courtesy or empathy, already going 10 days with out a solution and working fridge. So of course we have to do more leg work to get our broken fridge serviced. Stop blaming COVID for everything when you clearly have an unsatisfactory business performance and structure. Will never work with these unprofessional people.

I wish it had 0 star to rate this service. The “certified” tech D.T does not know how to fix a thing. He is very rude. Wasted my time.

Add me to the list of people ASI has delivered poor service with. In short, their communication is poor, cant trust dates they give you, and you the customer will be expected to work on their terms and their scheduling person will not attempt to be nice or accommodating. Was scheduled to have a part replaced, reworked our schedule around ensuring someone could be home that day, only to get a call that morning the technician had an emergency, but theyd come out the next day. Next day comes, exact same situation. Following week, the technician is ready to come back out. I miss his call but call back in Noon hour and was told Im out of luck and would have to wait until ten days later now as that is when he could now help me. I understand things happen in life, but the fact they asked for flexibility from me two straight days, but then have no desire to try and take care of me promptly given my patience is unacceptable. I actually went directly to the product vendor, found a different local service provider who immediately called me, confirmed they already have the part, and that person will be out in two days. Thats how you run a company and good luck if you choose ASI.

Lack of compassion for customers, no concern. Our KitchenAid/Whirlpool refrigerator went out 4 months ago and they still have not fixed it. They send a tech out who looks at the fridge for 5 minutes, scratches his head and replaces one part at a time. After they make a repair, you have 24 hours to see if it works... they have been out 4 times to my house to troubleshoot. Every time they order a new part, its inevitably on back order, it comes in and it doesnt solve the problem... rinse and repeat. Out 4 months on a brand new refrigerator that weve had for less than 1 year... $4K fridge. I would expect more from a service company.NOTE TO ALL APPLIANCE MAKERS - QUIT SENDING YOUR CUSTOMERS TO THESE PEOPLE! THEY DO NOT CARE AND MAKE YOUR PRODUCTS AND INTEGRITY LOOK TERRIBLE.

I have to disagree with most of other reviewers here!My experiences with ASI is nothing short of amazing.From the CS representatives to dispatcher to the technician, Anthony.They all are showing the epitome of professionalism.They called the day before the appointments and early morning of appointments they called to give me a 2-3 hours window and never deviate from that time-frame.I have to give a special shoutout to Anthony, he gave a precise diagnosis, explained his reasoning and a few days later came back with the parts and the range worked as new since!I will always use Whirlpool and ASI Appliance from now on!

Service rep Rochelle mocks deaf and hard of hearing customers. Reps no show for appointments, then lie to Whirlpool. Completely unprofessional and untrustworthy.As you can tell from similar bad reviews, this is the standard with this company. The owner would have you believe that a tech shows up to your home but if you don’t answer a call (that I had never been instructed to expect, despite being instructed to wait at home between 8am and 5pm, instructed to call and cancel if needed) that said tech will just leave rather than knock on the door. Sounds absolutely legit, right?And as for Rochelle, I don’t know about other people, but “how do you expect to live your life if you can’t answer a phone” after being told I am DEAF is pretty despicable. I can’t imagine how I would want to continue to do any business with this kind of company.

We were serviced this week by and ASI employee who was horrible.He comes into our home in Channelview, TX. around 8: 35 am. Employee initials D.T.He came in with the worst attitude. If he doesnt love his job he needs to do something else.He raised his voice and snapped at me for know reason of our own. If he is going into someone elses home to service a call he needs to take some anger management classes and learn that when he enters in someone elses home he needs to be respectable in their home. Based on his unprofessionalism I give them a-⭐Just for that horrible experience in our own home. Plus I have two elderly parents who live in the home. I cringe to think that man entering in other elderly homes having that AWFUL ATTITUDE with others in just a service call.NEVER WILL HE DARKEN OUR DOOR STEP AGAIN. LET THAT BE KNOWN.Seriously, The Mata & Ramirez Residence.

Service man came out to fix my dishwasher, in January, needless to say when he fixed the one part he broke another. It is now August and still not fixed. these people are the worst ever. highly recommend anyone looking for appliance repair to seek out another repair shop.

For over a year of them coming out and trying to fix my washer they couldn’t fix the problem, then they tried to get me to pay for the fix they never fixed. Can’t believe they tried to get me to pay just because they couldn’t find it fix the problem. Don’t recommend the company that can’t do there job, what a disgrace with this company. They hire parts changers and not real technicians who can solve the problems. So now I am stuck with a broken washer they will no longer try to fix. Maytag has also decided I am not worth looking into getting my washer fixed. What a disgrace for both of these companies.

Horrible customer service. The only reason they get one star is because you can’t pick zero. They act like they are doing us a favor by scheduling to their times. Will not give you a set time until the day of as if no one has a job but them. Who is the customer here? All I got was well your warranty company should have told you we don’t guarantee times. The should have told they don’t guarantee customer service! Would never recommend this place!

ASI was contracted by Whirlpool to repair my Kitchenaid dishwasher that has a factory defect. ASI has failed to repair the dishwasher on 3 separate occasions. The 1st attempt repairman Luis dismantled the dishwasher and replaced the incorrect part. After an hour he stated I would have to call Whirlpool to reschedule since he was unable to repair. Luis was rude, disrespectful and clearly incompetent. What kind of plumber does not realize he is replacing the incorrect part? The 2nd attempt ASI confirmed appointment and receipt of correct replacement part. The day of appointment ASI called to cancel appointment due to not receiving the part required. Third and final attempt ASI sent same repairman from 1st attempt, Luis. He was late to arrive and then proceeds to stay in his van for 20 minutes. As soon as he walks in asks where the kitchen is to which I reply you have been here before, its to your right. He storms me at the front door, which I was still standing by, to harras me and say he was leaving without repairing the the dishwasher. He truly scared me ! I was home alone with my 2 daughters. I called ASI immediately to complain regarding repairman and manager was rude over the phone. Offered no apology nor explanation for my dishwasher not being repaired. I think ASI is billing Whirlpool to repair products they dont actuallyservice. I honestly cannot think of another reason why they would NOT repair contracted products. Whirlpool needs to hire another company to service there products.

Even though the phone number error came from Maytag originally the company refused to send someone out until I threatened to submit my complaint to the Texas Attorney General office that handles consumer complaints.Finally, the technician came out and indicated the dryer belt was broken and promised me to bring back a replacement to complete the service in the same day. After 2 hours I contacted the company and they indicated that he lied and I had to wait 24 hours until that’s confirmed. So why take the belt from my residence when he didn’t intend on coming back? Also the technician lied and indicated that there was nothing wrong with my dryer on the invoice.I contacted Maytag again and a rep took it on herself to order the belt. I explained to her that I didn’t want that company to ever come back and service my appliances and requested for a different company to come instead.Now i see why the company has poor ratings on google and Yelp.I sent an email to the CEO of Whirlpool/Maytag and requested for a different company assigned to me. I truly hope CEO cut all ties with this horrific company. ASI need to see what it feels like to lose big companies’ respect and revenue.

Im a property manager and ASI warrantys 170 newly constructed units. We currently have 50+ pending service requests (many over 90 days old) that have been completely ignored by ASI. Weve had workers show up multiple times and say they dont have parts. Why show up without any parts??? Theyve only fixed 4 issues since we opened January of 2021. What a joke!

Can I give less than 1 star? Absolutely terrible. My refrigerator is under warranty with Lowes and the darn thing beeps constantly. ASI has been out multiple times and has not fixed the problem. I scheduled an afternoon appointment because I work nights and was called promptly at 7am and told I was going to be charged for the service call (even though its under warranty) because they cant figure out the issue. Wait what? Im going to be charged because youre incompetent? In the future I will choose ANYBODY BUT ASI!!!

Do not ask for service by this company, they’re window times are useless. They were scheduled to come repair our dryer and were contracted through Lowe’s warranty. I called them a week before to confirm the time and a day before to reconfirm. I spoke directly with the company and they said they will be there between 8am and 12pm. I took off work to be home. The morning of, they called me to say they will be coming 11-2 and that the 8-12 window was basically meaningless. They then claimed that’s their policy and they will not be there before 12 or maybe even at all depending on how busy they are. They were completely unapologetic and frankly couldn’t care less whether they honored their time or not. What a waste of the entire morning. Never again!!

I have a compressor issue for a fridge that I purchased from Best Buy & they contract this company for warranty/service repair. Needless to say, these reviews have me a little concerned for whats to come. Giving it 3stars just to post this.

Pros: The costumer service team responsible for phone lines is polite, prompt and give good visibility to the repairs process.Cons: Time to Repair - Initial appointment cab take between 1-2 weeks. With a broken down appliance that isn’t ideal. This is coupled with the process of backordered parts. When they expedite a part it can take 21 days.Technician: The overall ratings for the vendor are low and the reason behind it is the on-site repair team.Hoping others don’t have to go through the countless issues we have gone through.

Absolutely poor no return back call or no update

This is the worst appliance service company in Houston and unfortunately the only one that covers Whirlpool appliances. Do not use ASI the service is horrendous. Do not purchase Whirlpool if you live in greater Houston area as ASI is the warranty service provider. Please note that Whirlpool is the original OEM for many brands including premium ones like KithenAids higher-end lines and JennAir.I have used multiple appliance service companies for properties I manage and found most are good. My experience with ASI has been so miserable that I refuse to buy anything manufactured by Whirlpool so as to never have to deal with them again.

This was by far the worse experience be careful with Rey he lied about our refrigerator so the warranty would be voided and he got very violent and also he took apart our refrigerator didnt put it back together horrible experience do not use this company I can agree with the past negative reviews!

I have had the worst experience ever trying to get this company ASI Appliance to repair the Range (Stove) which is Whirlpool at my new home in Katy Texas. Called Whirlpool several times, they didnt have the parts, and always referred me to ASI Appliance as their rep in Katy Texas. I had nowhere else to go, I am stuck with ASI and it has taken over a month for them to get the parts, and now that they have the parts, it has been a nightmare to get them to send a technician over. ASI called me two weeks ago and said they have the parts and the technician can go next week April 28, 2021 to my house. later ASI called to re-schedule because the Technician had Family issues. the appointment was re-scheduled for Saturday May 1st. Saturday morning, the guy calls me at 7:30 AM and because I didnt answer the phone, he called ASI and notified that I am not available. I called him back at 9;40 AM and said I am available, and he said was not in the area and will not make it. Said ASI will call me Monday to re-schedule again. Today is Tuesday and ASI never called me. I had to call them again and now the only availability is for Thursday May 6th. Honestly I am sick of this company ASI is the worst nightmare ever. Very unprofessional, they do not care about their customers, and they are not responsive at all. Takes for ever to get anything done with this company. Unfortunately, I am stock with ASI because they are the only Rep Whirlpool will refer you to in Katy Tx. I will never buy Whirlpool again.

I am hardly alone in giving this company one star. If I could give them zero stars I would. Your technician didn’t even assess the issue. He spent less than five minutes in our home and charged us for the visit. We knew what part may be necessary and could have ordered it from whirlpool with no delay due to Covid. However, in the tech manuals it says to attempt to clean the drain pipe prior to replacing the drain pump. That is what we thought we would get for the cost of the visit. We did not. That is why I disputed the credit card charge and received a full refund for services not rendered.

Not sure if ASI is worse than the kitchenAid product line but between both of them they make supply chain management and reliability engineering look like foreign concepts. I waited over two months for a part from @Kitchen Aid only to have @ASI tell me it was damaged in shipping “but” miraculously they had another part in the warehouse they could use. The tech came out and installed the part and it failed within two hours of the tech leaving! New console was ordered and arrived in two weeks but yep, you guessed it...it arrived damaged from KitchenAid. The comment from the scheduling person was “we have had problems with Fed Ex”...My new $1300 @KitchenAid microwave bought in June 2020 last worked correctly in October....I’m still waiting for a undamaged console.Update based on owner reply: you are correct that you do not control the backordered parts or receiving damaged parts 3x over 4 months but you do control the ability of your techs to troubleshoot, diagnose and remedy an issue correctly from the first service visit. It’s an SOP manual they follow so I doubt it’s that difficult but between the poor customer service, lackadaisical attitude and overall “it is what it is mentality without a shred of empathy for the consumer who bought a $1400 microwave I’ve used 5 times in 13 months, I’d say ASI isn’t getting the benefit of the doubt.Oh..still waiting on my 2 week follow ups on the status of the part. I’ve received one proactively in 6 weeks and that was only after contacting Kitchen Aids customer care department.Bottom line- if your technician had diagnosed the problem correctly the first time, perhaps this wouldn’t be an issue.

155 reviews and 2.0 rating? Not surprised. Im not sure how they manage to keep their contract for Whirlpool warranty repair. So Whirlpool is their customer but warranty holders are the end user. There is absolutely no incentive to provide outstanding service, since word-of-mouth is not a factor. As a warranty holder, we are beholden - unless we want to find another provider and pay out of pocket (which makes no sense if the product is under warranty).This company is terrible about communicating with customers and/or setting any reasonable expectations - and they dont seem to care (after all they are contracted!). They need to go take Disneys customer service course!

Very disappointed with service. Even if you have a stove that is leaking gas, don’t expect to get any faster service from them. Very disappointed that service is not what I expected. I will be speaking with Whirlpool to let them know the level of service that you can expect from this company.

Worse customer servicer ever plus they lie about service call being DEDUCTED.When I called to schedule service I was told the service call fee was 135 and that it would be deducted from the bill if I decided to proceed with repair. When the tech came out he said the bill was 135 + 89 (labor) + parts (400). I called the office to verify and that’s were the nightmare starts. I was then given an explanation which essentially made no sense. When I asked her to repeat she said I have explained too many times and I won’t repeat again. When I told her I had been misinformed and that I would never use them again she said THAT IS GREAT AND HANGED UP!Tech explained that the real situation is that they don’t charge you again the service fee if they have to come back to do the repair (in case they don’t carry the part). He said this is a recurrent problem with the office talking about DEDUCTIONS that really don’t exist.I have never written bad review for any company before, but I really think this is a deliberate incorrect statement to charge you extra 135 dollars plus NEVER have I ever seen any company hang up the phone to a customer. I’m so glad I had her an speakerphone and the techs heard !

$ 131 service call for service man to walk in and tell me i need. New 1300 panel based on code i provided then via text . They couldn’t have told me that over the phone ????

My Whirlpool washer failed in 30 days of purchase. I called Whirlpool support, and then Whirlpool assigned ASI to check the washer. We made appointment between 12 - 4 Friday. But ASI technician did not show up. I called ASI to make the second appointment for 10 - 1 next Tuesday. On the time close to 1 PM Tuesday, ASI technician called me to say 5 minutes there. After 10 minutes the technician called me to verify my address, then he said Whirlppol gave ASI a wrong address (different zip code). I have to call Whirlppol to make third appointment. My question was why ASI did not verify my full address at the beginning.

Technician misdiagnosed the problem on our washing machine. Said it was likely a worn out rear bearing and seals. Suggested that the repair would not be justified and that we should get a new machine.I watched some professional videos online put together by appliance part sellers. Disassembled the top cover, which takes a few minutes and immediately found the obvious cause for the leak was a worn out tub to dispenser hose. I disassembled the front panel and found another hose that was likely not leaking but the material was degraded. The bellows also looked like it was worth replacing after having removed it to inspected. In short, the leaking hose cost $13. The other hose about $12. The bellows was about 90 including shipping. So I fixed the leak point plus two other worn out parts that could start leaking for less than what the technician charged for a superficial check and a bad diagnosis. I’m giving them two stars only because they reimbursed their tech service visit, and asked me for any photos I had of the true leak point “for training purposes”. I do hope they retrain their team.

This is the worst place you can go. Avoid it as much as possible. I have a new Whirpool dishwasher that is not working, it is under warranty and after 2 months they still havent fix it. I cannot get a hold of anyone, and apparently they are the only Whirpool service provider in town. This is crazy!!!UPDATE as of 1/13/2021 I am still waiting for parts. I saw your reply to my comment, and it looks like I am not the only one having a problem with ASI Appliance... just saying...

Previous reviews left me wondering and nervous about my repair through ASI. I had absolutely nothing to worry about. James came out and diagnosed my ice maker was broken, unfortunately we had to wait to order and then it went on back order. I’m not going to deduct any stars for something that they cannot control. It took some time but we survived without our ice maker for a few weeks. James came back as soon as the part came in and all is well at my house. If I have anymore appliance issues I will most certainly call ASI and request James. He was very professional, on time, informative and patient with my kids.

Used them, only because under warranty, they still have not fix our dishwasher. repair technician did not do a proper diagnosis on the dishwasher. orders a part that did not need replacing, now waiting on hopefully the right part to arrive to maybe having a working dishwasher. this repair is going on 5 weeks now

Forced to use by Whirlpool for warranty repair, I would have kicked this company off months ago (yes many many months to complete the service). Im now forced to kick both whirlpool off along with this company. Good luck buying from Whirlpool, their choice of service provider is only matched by utter junk of an expensive product they sold me.I would give 1 star, but I feel that Whirlpool shares a lot of the blame, especially the parts delay.

Absolutely awful and distasteful customer service. Zero respect for the customer and their situations or time and from what Im seeing its a common accurance. For the people incharge at ASI.....mistake #1: your Tech called at 7:26am to give me a 3 hour window.Mistake#2: I waited and waited this morning but never got a knock or a call when tech arrived....Mistake #3 I got a call from your office from a lady that said the tech has already left but we would like to reschedule....WHAT!!!!! Your tech never came what are you talking aboutMistake #4 didnt get the tech that supposedly came to turn his truck around and come back to the home which couldnt have been but maybe 5 mins away.Mistake #5 arguments between me the customer (me) and the dispatch lady and when I asked for the manager she said she would take my number and they would call me back today at some point.O-5 guys. Been in the customer service business enterprise for 25 years. This is embarrassing and you guys need some serious training. Dont blame this on covid or some sob story about how yall are understaffed. You had a chance and you missed the mark 5 times. Cant wait to hear what the managers excuse will be when or IF they ever call back.If I dont write this review then there is no one to keep you guys and yalls operating accountable.....Future customers.... be patient when dealing this company. You are dealing with very matter of fact robots. Can only imagine what the rest of the service would have been like has i gave them any money......your welcome ASI. Now get to work......but based off your Google reviews seems yall have a lot of work to do in that department.Saleem

This echos everyone else’s misery in dealing with this company.I didn’t get to choose as they were called by the warranty department due to intermittent noise from whirlpool refrigerator.The technician came out spent literally a minute to tell me he cannot wait for the noise to come on because he had other stops and dashed for the door nowhere to be seen.Their script is to make as many stops as possible without being objective. Solve one at a time. Due diligence was thrown out the window.I called the office and they explained the technician had other stops. Hahaha. Requested an escalation, never got a call returned. Their excuse was “you have 90 days to call us back if issue come on, take a video and send it to us”. Nonsense. At a minimum, do a diagnosis of the refrigerator and see if the problem is obvious!?!?My fight will continue with whirlpool because i want to understand how such a bad company is their authorized service vendor.

Came to fix my refrigerator 3 time and don’t have working fridge for close to 3 months. They are a joke both ASI and Whirlpool. If you have the option to return your item, that your best and only option. Each time they come they are telling different reason and won’t even have the decency to redeem the refrigerator unfixable. But the customer service person was very nice.

ASI Dispatch and technicians Rude, unprofessional, and unorganized. Outrageous repair costs. Paid $450 for water valve on 3 year old whirlpool fridge. Still not working properly. They quoted additional $1,350 to replace ice dispenser and control board. New fridge is less than what we’d pay if we proceeded. 1st whirlpool product that needed repair in first 3 years disappointing. Others have lasted 10 plus years without issue.

Worst service Ive ever experienced!I feel like there is no respect to customers in this company.Very disappointed!

I had some warranty work done for a Whirlpool washing machine. The technician Allen Louis Jr. was very nice, knowledgeable, and took care of everything with ease. He even helped me adjust my dryer’s feet to better balance it, and answered several of my questions with great kindness and patience. I was very impressed by him as well as the office’s communication. I will be saving his card in case of future appliance repair needs!

At this point we are really frustrated, had to wait for our part 2-1/2 month from Whirlpool, finally came in and part was replaced and it is still flooding the floor. We will never purchase another appliance that Whirlpool manufactures. We feel that ASI did not diagnose the problem correctly the first time.

Called ASI Appliance for a repair job on my washer. Repairman, Mr. Miguel, was very professional and courteous. He Identified the problem with my washer and fixed it in no time. Miguel also took the time answer all my questions about my washer. Thank you Miguel and thank you ASI!!

IF YOU GET THEM YOU WILL REGRET IT. I DIDNT BELIEVE THE REVIEWS BUT I WONT DO THE SAME MISTAKE AGAIN. VERY BAD CUSTOMER SERVICE I DONT EVEN THINK THEY ARE CERTIFIED !! BIG MISTAKE FOR GETTING THEM. MY FAMILY AND I THOUGH THEY WHERE EXPENSIVE BECAUSE MAYBE THEY DID THEIR JOB REALLY GOOD BUT NO !!!

Winners of the Worst Service Ever!!! All Star at 1)Unable to diagnose, 2)Lack of respect to customers, 3)Could care less if we didn’t follow up, 4)Top in “who knows why but it’s not my problem”. From management and all staff, no one is responsible for their mistakes, if they do a service call and the issue is not fixed, well- it’s not our problem anymore- to TOTAL AMNESIA when you tell them the issue- NO- we cannot discuss your issue because we don’t have a record of ever being on your home!!! Top INCOMPETENT IN THE INDUSTRY- STAY AWAY! I’m not one to do a bad review but they’ve won the award for worst at doing something that turned out to be nothing because it didn’t happen!!!

Concerning repair on our compactor. After saying that he couldnt replace the switch so he had to replace the whole motor because the switch was out. But then he said he quoted me on the wrong motor so he would get back with me. After some time with no contact I emailed ASI and they said that the motor is ordered. I was surprised because the technician never got back with me. I tried to explain this to customer service but they were so unhelpful. They went ahead and started to come out and then I finaly got a call, I then told them my situation and that how mishandled the whole thing was. I told them I didnt feel like I needed to repay for the service but would agree. They declined and said told me some other story that was not true from the technician. Im done with this company.

HORRIBLE!!! Don’t go with this company unless you want to be left waiting for updates on your appliance. They say they’ll call you back and every time I have had to be the one to reach out to them to get any information or set up an appointment. The only reason I continue to deal with them is because they are the ones that were associated with my refrigerator warranty. I’m beyond frustrated with them it’s ridiculous. The only good thing I can say is that service techs are very nice and try to be as helpful as possible.

Dont use these people, they are unprofessional. I had a service call scheduled and no show. I called the scheduled technician back multiple times on his cell phone NO ANSWER. I called the company dispatch back and they said The technician has moved away from my service area and I have to rescheduled. I waited a week for these guys to commit to their scheduled appointment to show up. They wasted my precious time therefore I am calling some other Whirlpool authorized repair center. I will provide a bad review feedback to Whirlpool when I get my survey. Also called Whirlpool to complaint about ASI. Look at all the negative reviews from other previous customers I am glad that they were a no show otherwise I would probably got ripped off on the $125 diagnostic charges plus outrageous expensive repairs cost

Absolutely worst service in the world. I have been trying to get a dryer thats 1 year old fixed for two months. This company lies about the problem the tech has come 4 times and the dryer is still not fixed. No updates with whirlpool and the customer service is horrible. They lie just to charge more money. Terell is absolutely horrible he lies gives his card and will tell you to call him for updates. His voicemail is always full and he never follows up with you. He then will lie to ASI and say the service was done. In effort to get a new appointment so they can charge the service fee again.

Great customer service..

Had warranty work done our our 2.5 year old Whirlpool Cabrio washing machine. ASI sent a very nice tech who wore a mask. He was very polite and troubleshot the problem and fixed it within an hour. I would highly recommend ASI.

Our six month old dryer is under warranty.We purchased the dryer from Sears and they suggested this company to come out and look at it. Tech came out and told my wife it was the door not closing and vent was clogged, which is untrue. He then mentioned dryer was fixed, left and gave us no paper work of what he did if anything.Dryer still doesnt work.Called them today to reschedule them to come out and actually fix the dryer. Phone operator said they cant come back out for over 2 weeks. And kept mentioning possible charges. And that we needed to call HVAC to come out and clean vent. What a hoot!Extremely rude over the phone and wanted to argue. My fault for not checking their reviews beforehand. I agree with everyone else who wrote a 1 star review.Stay clear of ASI Appliance.

They are super rude. I was able to talk to the manager about Ms. Dona and she was just as rude even after they heard the audio recording. I had let them know that I was going to be at my home after 10:40am because I had to drop off my son for his therapy in Friendswood and then back to Humble and they still sent someone to be here during the time we werent home. She even told me that if I did not like the way they talked that they were going to make us go to another company. Very poor customer service. Will never recommend. And please do not bother to reply to my google review Ms. Tracie. and thanks for blocking me on Facebook so my review wouldnt show.

I wish I could give them zero. Fraud company, wrong diagnostics, overcharging on parts, horrid communication and scheduling. Bad all around.

One start because there is no option for ZERO. Do not be surprised if they come out for a warranty call and then try to charge you $125. The technicians are adamant about the service fee since it goes directly in their pocket. I figured this out when he told me if you dont pay me then I dont get paid today. But it was a warranty call!!! I wasnt supposed to pay anything! WOW. This is a shady way of doing business.

Great customer service, even though it took a bit longer than expected for my fridge to get fixed which was an extra week, I still know it wasnt their fault because sometimes maybe the part gets damaged on its way there or the part might take a bit longer than expected and I know they are doing what they can to the best of their abilities, these negative reviews are just close minded misunderstandings, yes it sucks to not have an appliance working for a while, you get grumpy and blame it on the wrong people, but its a small business so look at the bigger picture, and understand that you have to show respect to get it back, no point in snapping at people... keep up the good work👍

First of all, the technician, Ray, came with an attitude, wasnt interested in hearing what the issue was with our Kitchenaid microwave/oven combo. He had a mask on which is fine but were at home, in our house so we are not wearing a mask plus we were never advised or asked to do so. When my husband tried to point out what the issue was with the microwave, the tech asked him to step back - keep in mind, they are were at least 4 feet apart - again my husband told him this is the issue we were having. The guy said, Ok Im done and leaving. He picked up his tools and left. We called the company to complain and the manager, Julia, was no help at all. I guess they dont need the business. I am in the customer service industry and if I had treated a client this way, I would have been fired. If hes scared to be around people, he needs to find another line of work. We will NEVER use this company again. After posting this review, I noticed how many 1 star reviews they get, its no wonder and its a wonder theyre still in business.

The technician entered the wrong notes and now I cant get the brand new washer fixed. I called them and they said that they cant help. I have a $1000.00 washer not even hooked up that I cant get fixed.

Horrible customer service what happened to being polite and helpful understanding I would pay extra just to get some courteous response from this business. Why is it so hard to be a decent human being and work with your clients instead of treating them like garbage. People need to stop endorsing bad business practices.

Brand new house with brand new appliances. The broil function would not work and the bake function would not heat. It’s been 5 months. It’s impossible to get them to actually come and look at the oven, with this let me give you a time the day of system. I’m convinced they do this so the warranty coverage runs out before they have to do any actual fixes.

I have never experience this kind of service, please do not do business with them because they wont show up in your appointment. A S I management do not care if you call them and let them know that where is my tech guy? they will just make another appointment for you. I have no idea how they are still in business. Please do not do any business with them until A S I management change the policy & start respect customer time and money!!

As of today it has taken more than two months to get a Whirlpool dryer fixed from this company. ASI appliance has been the worst company to work with their lack of communication and incompetence its unbelievable. I have had more than three techs come out to my house wait for more than 30 minutes and then come knock on the door and tell me that they do not have the part that is needed to fix my dryer and have walked away. Finally today I spoke to one of the techs which stated once more that the part was not in his vehicle and I informed him that Whirlpool had changed the part number but he stated that he could not do anything in regards to that and had to contact his company to verify. After a 40-minute back and forth phone tag with the company themselves they finally were able to contact the tech and confirm that the part had always been in his vehicle but he was no longer in the service area and the service call would have to be rescheduled for the next possible date. it is unfortunate that a name brand like Whirlpool has to use this type of service, which affects the customer and their trust in the brand.

The staff member answering the phone was rude, confrontational, and argumentative. I asked for a supervisor, she placed me on a long hold to tell me she was the manager...so I asked for her boss. She said they would be in touch by the end of the day-surprisingly, never received a call. Conveniently, my parts didn’t get ordered in a timely manner, so my appointment kept getting pushed back. Very coincidental. Fortunately, as she mentioned several times, she had the ability to tell me exactly what was said in our conversations because they were recorded...should be easy to review this! I simply don’t understand how scheduling an appointment warrants such unprofessional, threatening behavior. I considered using an outside company just to not have to deal with her again.The tech who actually visited the house was fast, kind, efficient. Very professional.

This place seems like a den of scammers. I called to set up an appointment for them to look at our built-in refrigerator. They couldnt give me a time but rather said a tech. would call between the hours of 7 and 8 AM to schedule my three hour window...Then, after some further research I called them back and asked if they could give me a ball park quote on replacing several items in the fridge (compressor, etc.). The lady on the phone was rude and explained she couldnt quote anything, that a tech. would have to do that. But no techs were available and I would have to pay a $135 service fee for the tech. to look at the unit before they could provide a recommended repair. I wont ever be calling this company again.

BUYER BEWARE!!! No customer service. We made an appointment over a week ago for service on our dryer. We changed our schedules to accommodate the morning appointment. The technician called at 7:30 in the morning to inform us that he could not make the morning... it needed to be the afternoon. I guess we wait another week?!??! Maytag says it is their only supplier... CRAZY

The same piece keeps breaking on my dishwasher, this company keeps sending the same person. Each time he is scheduled to come, he calls to say that he forgot the part in another truck or at home. I called in December before my warranty expired, after weeks of waiting for the part, the repair person calls to tell me that he forgot the part... again. I have not heard from him since.

My Maytag Washing Machine stopped working last night. I called ASI late this morning and within 2.5 hours a repairman was at my door. Ben was efficient, knowledgeable, and friendly. One hour after his arrival my washing machine was working perfectly. When I have a problem with an appliance, ASI will be my first call.

I needed a repair done on my KitchenAid refrigerator/freezer and ASI Appliance got the job done. Their service tech, Jerrell, was professional, knowledgeable, and respectful of COVID protocols.I plan to hire ASI for all future appliance needs.

I called this morning to let them know that I would not be here till after 10:40am and the technichan arrived around 10:36am. I was still on my way back from Friendswood dropping my son off at his therapy and we had to drive back from Humble. From the first time that i tried to schedule the appointment they were very rude. But this last time Ms. Dona, was beyond rude and even moked me. I do not know how that is being allowed in this company.Update: After I apologized to them, they still had the nerve to blackmail me and tell me to take my post of Facebook when here on google reviews they stated that they did not have a Facebook account. I hope that you guys know what y’all are doing to these people that have no other choice but to relay on y’all because y’all are the only ones in the area. That’s a law violation and moral violation.

Outstanding customer service and expert technicians. Mr. Dennis and Mr. James were very professional and cordial.

They have amazing staff and managed my warranty work perfectly

If your service guy is name Avery you might as well cancel, he will argue, doesn’t even read directions on the testing equipment then say it is a house duct issue. Even after the whirlpool airflow test says poor airflow. Out duct is six inches and sunlight can be see if you stick something through it. Clearly not blocked. Ask him where the intake of the dryer is, he will say there is only an exhaust pipe and the blower makes air to go out. Any simple elementary science class will tell you air cannot be made. They now say they won’t be coming back without charging even though it is under warranty and said to get another third party to work on it.

I was yelled at by Avery he said I was the one breaking the washer he was rude and very disrespectful and when I reported him the lady that took the report was just as rude Ive never experienced such poor customer service and idk how these guys stay in business I felt threatened by his tone and aggressive attitude towards my situation.I did try to call and I was hung up on twice can I have a direct number to management please

Scheduled via KitchenAid to install replacement dishrack rails (I had already purchased the parts myself). Dishwasher was out of warranty, but took less than 30 minutes so they did not charge anything. Great customer service, I will call them again for any future appliance repair!

If i could give this company zero stars I would. Buyer beware. This company marked a 25 part to $135 after calling whirlpool found out the true price and whirlpool tells me they do not represent any companies. I was taken. After speaking to a manager she accused me of taking a picture off a website. Seriously? Stay clear from this company if you do not want to be taking for a ride not to mention parts fell apart due to being most likely aftermarket. never was given the chance to see a package wrapper with whirpools name on it nor a receipt. this company should be ashamed for taking consumers for a ride! I will be contacting whirlpool to report this. RIP OFF RIP OFF RIP. AND tracy had the nerve to tell me I took a picture from google Really?? BEWARE OF THIS COMPANY! Their office is a shimmy shack from the picture they have. Shame on you!

Came out on behalf of Whirlpool and did not fix the refrigerator doors. Now my appliance is out of 90 day cosmetic warranty because of their ineptness.

This company was sent out by Maytag. They told us that the wash basket needed to be replaced and was covered under the 10 year warranty, but they had to “break” another part just to get the basket out and I was going to have to pay over $400 dollars for it to be fixed. (Which my washer is not top of the line and is actually on sale right now for $449.00). What a ripoff!! I called their office and asked to speak to the manager and she was very rude and insisted that I owed them a service call fee.

I have worked with ASI technicians on several issues including a refrigerator and a stove top. The technicians were very accommodating protecting our house, helping us build a case to get a warranty replacement refrigerator, and fixing the stop top. When we didnt like a particular technician, they willingly assigned someone else. I also worked directly with the parts manager and the scheduling staff. It was always an easy discussion. The most important aspect of my dealings with this company is that they were willing to listen.

I purchased a Jenn Aire refrigerator approximately 4 months ago. ASI had to replace the compressor. Since then they have been out several times - each time the people that answer the phone down to the repairman that came to my house have been great! Very helpful - very knowledgeable - I cannot find anything to complain about!

For months, I have been trying to have my ice maker fix. Takes long time for an appointment and they dont give you a morning or afternoon. The tech will call you in the morning to give you an ESTIMATED time. I lost count how many times schedule appointment, tech says fix, but not. When I call back, they said ticket closed and have to open new ticket with warranty company. Even when the tech says need another part and his office will follow up. They dont. I am calling warranty again and demand a different company and share this terrible service.

1 and a month old Maytag washer starts having issues. Thats ok, things fail, I selected 12-4 time frame because is the only time frame it works for us. Well I got an unknown call from a service tech saying my appointment is from 8-11 instead of the requested 12-4. I called to find out why and their answer is: the requested time is not a guarantee long story short, they did want to come to my home because that is the time that works for them no matter what. They basically do whatever they want. Minutes later I received a call from them saying that there is another technician that is able to come to my home between 12-2. Well, that works for us but all of this could have been avoidable if the 12-2 schedule would have been the initial response. I wonder if Maytag/Whirlpool has another service provider because this company is a shame.

I’m a mechanical engineer but with no experience fixing refrigerators and I probably could have done a better job than this company. They took 4 visits to fix a 2 year old refrigerator under warranty that wasn’t cooling properly. The first tech made one visit to diagnose and order parts since they don’t keep them on their truck. He made a second visit to replace compressor, evaporator etc. and told us it would take 24 hours for the refrigerator to cool down (first red flag). 24 hours later our refrigerator wasn’t cooling at all and we lost $400 worth of food. Called customer service and left message after hours and no response the next day. Called again the next day and they scheduled a second tech to come out. Second tech made one visit to inspect and second visit to fix whatever the first tech did wrong. 4 visits over a week and a half without refrigerator = an angry wife and upset kids. This is worst appliance repair service I’ve ever used but was forced to use them since they are KitchenAid’s warranty provider for the area. To top it off, their tech’s call you using blocked numbers so if you miss their call good luck trying to ever reach them back. ASI should provide their technicians with business cell phones that they can turn off when they aren’t on the job.

As we expect when setting up appointments with repair companies, they were not punctual. Scheduled to have them come between 8am-12pm. Actual work was done at around 2:45. I received a call the morning of my appointment narrowing down my window to 10am-12pm. I also had requested a call ahead since I would need to come home from my work around the corner. At 11:50 when I hadn’t heard from ASI, I gave them a call. They informed me it would be closer to 1 before they would arrive. At 12:53 I received a call that they were an hour away. At 1:43 I got a call that he had arrived and needed the gate code. I gave them the code and said I would be there shortly. I arrived at 1:53 looked around my neighborhood because I didn’t see anyone and gave ASI a call. They then called me from another line at 1:54 to tell me he left and went on to the next appointment. They told me he could be there in 45 min. Just as they would like me to be respectful of their time I would ask the same. The woman I spoke to on the phone was extremely rude and screaming at me. If I got the hour ahead call at 12:53, and got to my house at 1:53 he should not have been gone. The man who did the work was nice and quick to fix the issue. As far as their call centers... I recommend having one person handle each appointment and to learn some customer service. You can guarantee I will call another company to do my service next time. Wish I had checked yelp before scheduling with them.

This is Texas nightmare for repair, dont care about customer and dont have any sympathy for customer. My appointment was cancel due to a parts that was not avaiable but now they are telling me it might take one and half month to repair it . Do not do any business with them

**Update** Did an on-line chat with Whirlpool support. They confirmed Im screwed. Recommended their outlet store. Perfect.Seems to be two sides to the company and part of the blame must lie with Whirlpool. The dispatcher/customer rep is horrible. The technician was professional, but we are not fixed.5 year old washer -- around 6 months out of extended warranty -- started making bad sounds. Whirlpool referred to ASI after initially wanting to assign a Dallas company.Customer Rep called to say technician was on the way and mentioned for the first time the service call charge.The technician was prompt, courteous, and diligent. He reviewed the error codes and diagnosed as a part needing to be replaced, but he had to return the next day. He was again prompt and replaced the part. However, there seemed to be trouble with the calibration on the machine. He seemed to test everything and get results.When we started doing normal loads of laundry, the machine did not function normally. The cycle was different and often would not start as expected. Furthermore, loads would not drain or would take much longer than the timer indicated.Called ASI back to get further help with the issue. Customer Rep immediately mentioned that theyd be applying another service charge if there was another problem. I balked at the approach and there was no recourse.Since I didnt diagnose the problem or declare it fully fixed -- i.e. Im supposed to have 90 days on the call -- I dont feel the need to be on the hook for onesy-twosy part changes.The washer cost $700 new. This service call was in excess of $300 and the machine is not fixed.My washer is defective from the factory -- hot and cold connections are mislabeled. We had a service repair of the timing computer under Lowes warranty (technician reversed the hot/cold when done). It seems like Whirlpool washers are disposable items, more akin to cell phones, than the workhorses of the past.Wont use or recommend ASI to anyone ever. Hope the technicians get a better employer. Wont buy or recommend Whirlpool ever again.Bracing for the hour+ call to Whirlpool expecting to be told to stuff it. Hoping we can limp by on the washer and buy another in a couple months.

Poor excuse for customer service. This company does not value your time and does not understand the concept of a time window. They think they are doing you a favor when someone calls you the day of and gives you a window. Most people work an are unable to adjust their schedule at the drop of a hat. They need a better scheduling service. The only good thing I can say, is that even though the supervisor I spoke with doesnt listen to reason and seems to have no authority whatsoever, she maintained a reasonable tone in her responses. The one appointment I did get, tech came out and left my dishwasher unmounted, ran the dishwasher and said everything was working fine. If it were working fine, I would not need the service visit. Honestly, this company has to do better. Im not sure how they are still in business.

I have been trying to get a serviceable Jenn Air cooktop since I bought it last November. The technician has been out four times and today was supposed to be out with parts again but because they screwed up the confirmation call, he passed me by and refused to come back when I returned call immediately.Very poor customer service.

We purchased all new KitchenAid appliances and upon receiving our french door refrigerator we noticed a dent. KitchenAid offered to replace the right door and sent out ASI. Our techs name was Moody (last name) and he replaced the door quickly and answered whatever questions my wife and I had. We immediately noticed the door was sitting lower than the left door, and the door was not closing and suctioning properly since everytime we closed the left door, the right door would pop open. I contacted ASI, and while we had no qualms with Moody, I requested a different technician to get his opinion on a compressor noise we were experiencing. A few days later Russell shows up. Remember his name because you will want to avoid him at all cost. Im not sure if he had a bad day, but he definitely brought his frustration into our home. Regarding the door, he said its normal for the right door to pop open when closing the left door. My wife and I explained it was not like that before and he said that he encounters this all the time and became agitated when I assured him that it never did that till the door was replaced. We then discussed the fluctuation in temperature and how the top shelf varies in temperature far more than the lower shelfs. His response to my was its physics and proceeded to pull out the lowest bin and didnt bother to reinstall it properly as we later realized the two middle fruit bins would rub the top of the lower bin that Russell removed. Russell then insisted that the refrigerator needed to be moved away from the back wall. I explained to him that my wife and I, along with our kitchen designer, researched various brands since we wanted a counter depth fridge to build our cabinets around to give a built in look. We noticed the refrigerator in several KitchenAid advertisements and upon speaking with KitchenAid, they confirmed their refrigerator can accommodate our needs and referred us to the the refrigerators user guide where page 8 reads to allow for 1/2 on each side and top and 1 space behind the refrigerator. He quickly rejected this in a demeaning manner when I tried explaining the dimensions, so I pulled out the user guide and his response was that he never knew that. I even explained that there is a hard plastic fin on the back of the refrigerator that runs from the top to the bottom to ensure a 1 space, along with a sticker stating not to remove the fin. Again, Russell was unaware of that. Mind you, this model has been on the market for years and hes supposed to be the knowledgeable technician while I work in natural gas. Upon listening to his nonsense, we realized this is going nowhere and he left. I complained to KitchenAid and ASI, and ASI decided to send me someone named Derrick. Now remember that name because Derrick is quite possibly the nicest, most professional and most knowledgeable tech Ive encountered regarding my refrigerator. Upon opening the right door he realized a part was missing. Upon further investigation, the part that was missing was left in the original door that was discarded. He pulled up a diagram to show me the part and explained that once the part is installed, it will fix the leveling issue and allow the door to close freely (as it had before) and provide suction (as it had before). He also explained that the buzzing noise we hear is a common compressor sound and that KitchenAid tried putting rubber mats underneath the fridge in the past, to no avail, however he said the compressor is operating normally. Fast forward a week later, Derrick came back to install the part and our right door is back to normal. Believe me when I tell you to ask for someone else if youre assigned Russell. For him not to know the allowable dimensions for our refrigerator and not knowing that a part was missing from the door when it was obviously unaligned and not operating properly clearly shows that hes not knowledgeable enough to be allowed to properly service these units. He should be restricted to more training or shadow another tech before he wastes another persons time!

Here is the feedback I left with Whirlpool. Now the Technician who works for ASI Is refusing to service our Dryer and Allen Louis Sr President allows his employees to respond direct to the consumer? Im sorry but the Truth hurts Rich Koob! Its not our fault you did not fix it right the first time.Technician called first to confirm and immediately warned us if the Dryer is not level there would be a $150.00 fee. We explained the dryer was under warranty and he said he would take a look. He later showed up and took a listen to the dryer and said this is a common problem I will order the replacement part and return once arrived. Mind you, he never checked to see if the dryer was level? He shows back up a day or so later replaces the part and leaves. Two hours later the noise is worse than it was before he attempted repair. Dryer still has not been repaired properly.

Please don’t use this company. Zero stars.

The service tech did not diagnose the issue and was about to leave without actually understanding what was wrong. The cold water stopped flowing through the brand new machine and he tried to tell us weve been using too much soap and that was the problem. he ran a hot cycle, which we told him worked and he said that he didnt see an issue. Prior to him leaving we insisted that he see a cold and rinse cycle to show him the issue with the cold water. He then said that a valve needed to be ordered and it would be a few days. We waited the few days and they said the part would be another week because it was back ordered. This is a brand ew washer, I dont understand how a part can be backordered nor do I understand why it isnt being expedited. A week later we have been trying to call and their phone number is disconnected. In the mean time we have been without a washer for over two weeks. We paid almost $1,000 for this washer, it is complexly unacceptable that this is not resolved. Furthermore I have spoke with Maytag twice since this has occurred and they are asking me to contact the service company. They do not seem interested to resolve the issue and have a satisfied customer. This has all been a significant disruption to my familys life and I plan to share my experience with other reviews for this washer, Maytag, and the service company. I am completely disappointed because the whole reason we bought Maytag was because of the reputation as having quality reliable products, but they have just proven to me otherwise and I will have a hard time buying Maytag products again.

IKEA Whirlpool dishwasher stopped filling and heating. John from ASI arrived at the scheduled time and figured out what the problem was in record time. Ordered parts and scheduled installation visit for 4 days later. Arrived at the scheduled time to install parts and finished job in less than 30 minutes. John was very professional, neat and well mannered. I would not hesitate to call ASI again.

Zero stars. These guys dont want to do any work. I had two techs out on separate occasions, Dennis and James. I spoke with whirlpool to set up the warranty service and I sent them a video, via YouTube, of my problem. Whirlpool agreed that something was wrong and commited to fixing it. Both techs from ASI said that they dont see a problem and therefore couldnt fix it. Before leaving the last tech stripped the threads on the adjustable foot and failed to mention it. You can see the metal filings in the photo. Now I am forced to have more dealings with them.

Very rude and unprofessional and dont work with peoples job schedule. The supervisor Tracy is very argumentative and Kim wants to be the supervisor opposing.I will never use the again whirlpool referred then. At the end of the day they still did not resolve my problems so I recommend for nobody to ever use them.

I didnt have a fantastic experience initially but weeks later and different tech, my issue was fixed and he showed me how to fix it in the future. This was quick and easy and he actually waited a few minutes for me unlike the other tech. Thank you!

If I could give a zero I would. Whirlpool referred this company to fix my washer. My washer kept showing an error everytime I press the normal wash(the other washes were fine) they came and supposedly fixed the problem. They made it worse and it got worse! App washes stopped working, they kept saying we will give you a call and they didnt . Technician came to replace parts and thats when it got worse. The washer stopped draining and it overflowed. Then all the water came out in the laundry room to the hallways soaking the whole carpet in water. Im completely done with this company. They ruined my washer and carpet. I dont give a damn about a warranty anymore, i called a new electrician (definitely not them) to fix my thing

This company has horrible customer service and tech repair service. They did not fix my appliance, they schedule to come out again did not show up, and now refuses to give supervisor information. Over a week no refrigerator.

So RUDE!!! The guy that came out already looked like he did not want to be here. My washer was already taken apart cause Maytag originally told me they would not help. He looked at my washer and said it was the transmission. He sighed and said I dont have time for this. Then called Maytag and told them my washer was already taken apart they already knew that but decided not to want to help me anymore. So the guy said oh well and left. I would recommend finding someone that wants to help you. This company does not.I was reading some reviews from other people and came across one that said the service man made them take out their own part. Haha. The service guy they sent me would not even try and help cause it was already taken apart. Being family owned you would think they would want people to leave good reviews. They must not care.

Wow if I could give them 0 stars I would. First off they only text and never answer the phone if you try to call. Also take forever for them to respond to a text. The Warranty company told them the time we will be available to have service and they said yall are scheduled for that time. Text them and ASI said they will be here from 11-2 when the warranty company said they would be here from 8-11 since no one will be home after 11. By the way this would have been the second time they come to the house to try to fix the gas stove. First time all they did was tighten the connection to the gas line and said that will fix it. Then still smelled gas. Had to call our gas provider to come out and they said that the problem is not at the connection but the stove it was leaking. So we try to reschedule a vist for them to repair it. Took them about a week to reply and this while time the gas company red flagged us and couldnt use the stove. We discussed it with the warranty company and said this reflects bad on them too. How ASI is still in business is beyond me. They also have a F grade on BBB. People please dont use this company I am trying to save you a huge headache. Ask your warranty company what company they use, and if they say ASI demand a different company.

ZERO STARS!!!!! This place has the worse customer service. The technician was rude and couldnt even tell me what was wrong with my washing machine. Someone better be home because he wont wait 5 minutes for someone to get there. !!!!WORST PLACE!!!!

Horrible customer service and a rip off. Be careful when you use their services