Wanted to say thanks to Bill Gray for making our truck buying experience perfect. We enjoyed his personality and the care he took in making sure we were happy. Highly recommend him to anyone looking for a vehicle. The whole team was so professional and friendly. We left knowing that they cared about their customers and took pride in their service. Thanks again! We love our truck!!

Amazing people! I bought a new 2020 Mustang EcoBoost Premium last year, then traded it in for a used 2019 Mustang GT last week. Absolutely no regrets! The car runs fantastic and if they hadnt told me it was used I would never have known. I mainly interacted with Hasan and Roman and they treated me like a king! 10/10 would recommend!

I bought a vehicle from this dealership not even 6 months ago. The only good thing I have to say is that Colin seemed like a good person. I bought a 2017 GMC Yukon Denali from Tedd Britt of Chantilly. They were so in a rush to sell me this truck I refuse to believe it was inspected by anyone in quality control. Although they semi repaired scratches all over the truck which they assured me would be repaired. A touch up pen is not good enough. At the time of purchase it was dark outside. The next day I went out to look at my vehicle because I was excited about it. It was simply nasty inside. It had not been cleaned it was just dirty. Colin told me it would be taken care of upon dropping it off to have the scratches repaired. I came to pick up my vehicle to only be disappointed again. It was still nasty as can be inside. Colin saw it for himself was a look of displeasure was also on his face. Now I’ve had the vehicle not even six months and the transmission feels like it’s gonna fall out of the vehicle. Before I replaced all four tires I had no knowledge of the vehicle needing shocks that was the reason for the uneven tire wear! I have tried reaching out to this dealership numerous times to Tony Habibi or Colin but nobody has returned any of my calls. I don’t even like driving the truck because it’s to uncomfortable of a ride. I have nothing left to do but get an attorney. I believe I have been taken advantage of and sold a lemon. Avoid this dealership!

Overall we had a great buying experience especially being our first vehicle we bought out of state. We really enjoyed working with Leonia. She really went above and beyond for us, picking us up at the airport to texting us throughout out our 9 hour drive home to make sure we were OK. We would definitely recommend to friends and family that live in the area. Thanks, Mike and Karen. Love the Mustang.

We went into the dealership to look at a car and, as if he had read our mind, Ryan Plumb walked up, shook our hands, and motioned for us to follow him outside. Confused, we followed him and informed him that he must be mistaking us for someone else, because we were just coming in to see if we could look at a Hybrid Escape. He said basically, I did think you were someone else, but I have the keys to a Hybrid Escape in my hands.We had literally looked at four different dealerships prior and had another on our list to visit, but after Ryan let us test drive the Escape then showed us the options they had available we were sold. The whole thing almost felt fated.Ryan was extremely knowledgeable, answered all our questions, and confidently walked us through all the features. The purchase process was totally painless, relatively quick, and Ryans upbeat cheerful personality even made it enjoyable!

Alia was great. She was very personable. The experience was quick and professional, exactly what I wanted. I love my new vehicle!

Purchased a Navigator from them. Delivered clean, gassed up and was ready at the time we agreed I’d be arriving. Process was quick from start to finish and was transparent the entire time.William Gray (sales), is easy going, thoroughly reviewed the car with me, took me on a comprehensive and educational test drive and was a delight to deal with (good with kids too).Ramon (sales Mgr), was in the loop through the whole process playing QB between finance, trade estimates and pricing. He was great to work with and very fair on accommodating to my requests.Abdul (finance), couldn’t have explained things easier and got me a killer rate! His explanations of the financing process and additional services were clear and concise. The additional services were priced extremely fair and well worth it!!My son who’s 7 (who played in the new Ford bronco the entire time) told me “I’d give them 100 stars!”You’re missing out if you don’t stop by the TB Ford/Lincoln dealership in Chantilly!!!

Hands down, best dealership we have ever dealt with!From David to Tony to the staff of Ted Britt Ford, my wife and I area extremely thankful for everything you did for with the purchase of out new Explorer! We highly recommend Ted Britt of Chantilly!!

Called ahead of showing up to make sure the car I was interested in was still available. My sales rep already had the car pulled up. Quick and easy sales process.

Great location! Went in knowing exactly what I want! Evan Madert the sales associate was amazing, very attentive and helped me pick the car I really wanted! Also Tony Habibi the finance manager was great too! Very helpful! Definitely will be returning to the location!

This review is to highlight my experience with Ryan Plumb, my sales rep. I called this dealer for an appointment to test drive a vehicle and was able to get scheduled right away. I didn’t have to wait upon coming in and Ryan jumped in to help even though he wasn’t my original representative. The service was fast. I’m still thinking on the car, but overall could tell this dealership doesn’t play games. I didn’t feel pressured in any sense.Thanks!

The experience from start to finish was superfluous. Everyone was very professional and helpful during every stage of service. The drop off was easy. The service advisor Cliff kept me updated and informed. They even delivered my car washed upon completion. Turnkey service. Thank you.

First off, Samantha was great! She was patient and helpful all while not being pushy whatsoever. :-) Her knowledge of the Lincoln Aviator was instrumental in helping us make the decision to purchase. She listened and found the vehicle we were looking for. As we were passed to her manager to close the deal, we found this to be a very pleasant event as well. Overall, the team and Ted Britt Lincoln was engaged, attentive and provided a superior customer experience.

Great experience purchasing a new Aviator. Samantha Carter was knowledgeable, friendly and helpful every step of the way. She was super responsive to our numerous questions. The dealership went above and beyond to locate the vehicle we really wanted at a dealership in another state and to get in moved to Chantilly in just a few days. We had gotten a great finance rate from our bank, but Tony H in Finance found an even better ratefor us. Hassle-free experience all around. Would absolutely recommend and will likely buy from them again.

Had a wonderful experience with William, Roman and Abdul on my recent lease. I worked with them over a period of about a week and William, my sales person, was extremely communicative and made time to help me through both visits to the dealership. Highly recommend.

Sales consultant Cameron Ordon help me a lot getting my new car on 10/22/2021. She did really a great job . In future also I will recommend her to my family and friends. Thanks Camron.

Great service! No pressure to have additional work done unless its critical. Lets you know what should be done on next service visit. Car was washed and looked great when it was returned.

I can”t say enough Great things about the experience I had at Ted Britt Ford Chantilly. The salesman Hassan was knowledgeable, understanding and very helpful even days after we purchased and drove away with our beautiful SUV. Pricing was fair and they were very willing to work with me within the budget I had, at no point did I feel pressured to spend more than I wanted. Excellent Staff/Customer Service. Will definitely be a returning customer.

The concierge service was great and Ted Britt took care of my issues quickly. The only problem we keep running into is they say theyve going to clean the vehicle but they dont.

I purchased a pre-owned 2020 Ford Edge Titanium with approximately 6,000 miles in June 2021. Didnt notice that the Instrument Panel Cluster Lens had a couple of scratches on it as they were located towards the bottom of the plastic lens cover. I requested that the lens be replaced (about a $25.00 part) as a good will gesture since I have purchased multiple cars at this dealership in the past but the Used Car Manager, Edres Hafzi, refused as he states that it must be notated at the time of sale. Very disappointing since I have been a good customer in the past. Dont see myself or my family returning anymore.

Had a great experience. Bought a Bronco Sport last night. Dealt with David Ford (salesman), Roman Asadi (Sales Manager), and Evelyn Gil (finance). Got a fair deal and treated very well. Very professional and courteous folks. I recommend this dealership.

After leaving my truck the first day and nothing being done to it I was very upset! It was the fact that Lindsey my service advisor was honest about the situation that made me come back. Our truck was serviced, cleaned and returned to me with excellence. You made us returning customers. Thank you again.

As always, I had a most pleasant experience at Ted Britt Ford. The staff is very professional and friendly. It’s always a pleasure to bring my car to Ted Britt Ford!

Our cars have always been serviced at a Ford Dealer over the years and Ted Britt of Chantilly is the worse service department we have dealt with. They don’t pick up the phone when they are called and if you leave a message they don’t call back.Was able to get an appointment using the internet on-line booking and had to wait 2 weeks for an opening dropped off car the night before and didn’t hear anything back the next morning like we have always had with other Ford dealers Called back multiple times finally was able to speak to someone and was told the appointment was just to get in line to have your car looked at maybe they would look at the next day. We have never been communicated by any other dealer that your appointment was to just get you in line to be looked at and if that is the case due to lake of technicians it needs to communicate to the customer before they drop off the car that you shouldn’t expect it to be looked at the day you drop it off .Surprisingly the service was completed the next day and now the car has a new grinding sound when braking it didn’t have when it went in - had both rear hubs replaced and a oil change. After reviewing the reviews someone else recently had the same issue of a new sound when they had a hub replaced. Tried to call the service department and no one answers the phone and when you leave a message no one returns the call.

I brought my new truck for an oil change here. The first oil change ever, and when they were done there was oil spilled in the engine compartment around the opening where you add the oil into the engine.This showed lack of care. The oil dropped down on top of the transmission etc. I was disappointed to see this on a brand new vehicle. They charged a premium price but quality of work was sloppy. The customer rep was nice and helpful, the staff in general was nice. It just seems they have sloppy mechanics.

Samantha, my Sales Rep, was amazing and made the process so smooth and pressure free! I am was extremely impressed with the professionalism of the Ted Britt Lincoln staff as well. I definitely recommend Samantha!

We bought a Lincoln Navigator at Ted Britt last month and couldnt be happier. My husband and I looked at Navigators for a couple of weeks at different dealerships around the DMV and knew that Ted Britt was where we wanted to buy. We were introduced to the Navigator by Alia who described and demonstrated the features of the Navigator Reserve. Alia, through email, kept in touch and answered some questions. When we returned to purchase a Navigator, Samantha introduced us to the Black Label. She answered questions through email (even after hours) that arose as we narrowed down which the vehicle we liked the most. The day of the sale, Samantha had the vehicle cleaned and ready to go. We were impressed with the attention showed to us by Samantha, even procuring an owners manual and shipping it overnight!! Further, we are impressed with the service description to include providing a the loaner and picking up the car at our residence. We highly recommend Ted Britt of Chantilly!

I recently traded in my 2018 Ford Escape for a Porsche Macan at Ted Britt Ford of Chantilly. As a return customer, I was astounded at the positive and receptive assistance I received from Leonia Durant, JT and Tony Habibi. They were thorough in their explanation at each stage in the trade in process and went above and beyond what you might expect from a sales team. Overall, this was a positive, easy, and transparent process. I will most certainly return in the future.

The merchant is very enthusiastic and a completely formal company, and the service attitude is also very good.

Great car buying experience. Easy, fast and a pleasure working with Even on my F250 King Ranch purchase. Would buy from them again.

Thanks for fixing up my ride. I’ve been waiting 6 months for my local dealer and they haven’t been able to schedule me in. I appreciate being on new tires and safer after you did all my updates. Sad I had to drive 7 hours to get my car worked on but thank you again for taking care of me during the trying time.

In my 30+ years of owning cars, I have never had a better car buying experience than Ted Britt Ford of Chantilly. From the day I ordered my Mustang with Gardner Britt, to the regular communication from Alia Gray thought the process, to the day of pick up, everything was perfectly executed and highly professional. And I love my new Mustang! Thank you Ted Britt Ford of Chantilly.

Wonderful experience! We were definitely not planning to buy a car this weekend but I have to give all the credit to Nelson, Roman, and Matt. I really do not enjoy the car buying process at all but this experience was totally different. They made it enjoyable and easy. They are very responsive, customer service oriented, and funny! I highly recommend Ted Britt Ford Chantilly!

Roman is a great person to trust for your next vehicle purchase. We drove over 2 hrs to look at a vehicle and Nelson was a terrific sales person. He heped us through the the whole process. Be sure to check them out

This is my 2nd car purchase from Ted Britt Chantilly and I am just as pleased with my 2nd experience as I was with my 1st purchase. The staff are very welcoming and go above and beyond to make buying a car easy and quick. My salesperson was very helpful and friendly and the financial technician was able to work within my budget and still get me everything I wanted with regards to maintenance package etc. I will definitely be a return customer.

Kevin was extremely helpful when it came to replacing a defective tail light on my truck. In addition to keeping me appraised of progress while the part was being shipped, and during the installation, he also made sure an outstanding recall was addressed. Really appreciate Kevin and the service team for making it a painless process!

I have received great service always since 2015. I feel service dept is truthful and services provided were actually needed. Waiting room is comfortable and loaner car program is really helpful when needed...only overservation to share is more lincoln loaner cars needed to fleet!

Ted Britt Ford and specifically, John Clampitt and Abdul Amiri, are absolutely great to work with, and I would recommend anyone considering a purchase to consult with them. John worked with me over the year-plus to bring our truck home and was straightforward and transparent throughout the process. Then, Abdul was clear and helpful presenting and closing out all of the finance details. They demonstrate how Ted Britt Ford delivers on its Ted Britt 4 Life motto -- its not just a tag line.

Aaron Smith is an incredible salesman and his dedication to the customer should be the industry standard. He came in on his day off to make sure my wife and I had the best experience possible. My hats off to the Ted Britt team. The entire experience was seamless and timely. Thank you Aaron and the rest of the Ted Britt team!

I looked all over. Ted Britt had the best selection. Met Ryan Plumb and my dream came through. Got a real nice Explorer. People at Ted Britt are great!! Thank you!

Michael always does a great job of getting my cars service taken care of quickly. If follow up is needed he is on top of it. I drive from leesburg, there is another dealership next to me, to Chantilly specifically because of the great customer service Ted Britt and Michael Harper offer. Thank you!

Evan, Edres and Tony were very helpful. They got me into a car a wanted and quickly. Great job

I recently purchased a 2016 Miata club from Ted Britt Ford. I met with William Gary he allowed me to take the car on a thorough test drive and walk around. We were able to come to a price that I was happy with.. Since I lived in Maryland I had to get the car inspected before I could get my MD tags and registration. The Miata was in good shape except the rear right axle boot was damaged and needed to be replaced. I informed Ted Britt of the problem and we came to an agreement, the problem was quickly fixed and the car is now on the road.Ted Britt Ford is an honest dealership and when there is a problem they work with you to get it resolved.

Very easy dealer to work with, I live in Florida it was worth the trip to get what I wanted. Edres worked to get me my best deal, actually wanted to make things work for me. Other dealers I contacted were only interested in what they could make not wanting to deal. Abdul helped me with the financing and paperwork, he’s also a hardcore Ford guy like me. Robert and Ryan picked me up at the airport and walked me through my truck for taking delivery. I can’t say enough about Ted Britt Ford and my buying experience.

Provided assistance as soon as possible and kept me informed along the way. Also discovered a less expensive repair solution. Kevin was very helpful!

Herman helped my husband and I order and purchase our truck. He made the process seamless and was helpful throughout the whole process. The woman that helped us in the finance department was also fantastic. She was so incredibly helpful and kind.

Purchased the 2021 Ford Escape Hybrid. My salesperson, Melanie, was awesome. She was very knowledgeable about cars and spent a great deal of tome getting me the car I wanted for a great price. The sales process was smooth and I didn’t feel pressured into extra stuff by the finance folks. Highly recommend them!

** Review Update**I am reducing the review to a 1-star due to how Ive been handled after sale. I am not taking away any of the facts as to how the customer service was leading up to the purchase. On April 30th 2020, we purchased a used 2018 Certified Pre Owned Lincoln Navigator with 33k miles, less than 30 days ago. Upon taking ownership of the vehicle we were missing a tow hitch cover and the inside center console is filthy. Passenger side kick plate area isnt completely bolted and hanging. We look past it since we had our 3 young children with us, it was past 10:30PM, and we needed to get home. Hassan mentions he would have a tow hitch cover to us ASAP. On May 6th we attempt to open our sunroof and it doesnt open. We also make an attempt to close the sunroof shade but it only closes halfway. I proceed to reach out to both Hassan and Henry about the issue. I find out that theres no immediate availability in service and would have to wait until at least the 17th. Knowing that we have a trip down to GA on the 14th, Hassan comes to pick the vehicle up and bring it into service to see if the issue can be quickly repaired. He finds out the issue will be a lengthy repair and that the service department had to order some parts. Service is now scheduled for May 24th. I get the vehicle back with the tow hitch cover and the passenger kick plate area buttoned up. Exterior is washed, Center console area still filthy.While on the trip and in the vehicle we start to run into the following issues:-Driver and Passenger side ventilated seats mechanically engage as the fans can be heard, but the seats arent cooling.-Using the Recirculating air function fails, as every outdoor odor during our trip wafts throughout the inside of the vehicle-Since I can only retract the sunroof shade about halfway, our 7 month old is getting lit up by the sun on our 8 hour trip.This morning (May 24th) I receive a call from our service tech explaining that our vehicle is scheduled to be picked up, but he was confused as the notes mentioned a Lincoln Navigator would be provided as a service loaner. I told him that the notes are correct as I was promised a Navigator would be given as a comparable loaner. He proceeds to tell me that he only has an Explorer or an Aviator. I tell him, to reach out to his managers as, I dont have access to their systems to put that kind of information in the ticket. I get a call from Hassan saying that the only service loaners available are either Explorers or Aviators and that even if Gardner Britt were to drop off his vehicle, he would get either one of those vehicles. This comment sets me off, as I could care less. I was promised a Navigator, notes were placed onto the ticket, and yet this dealership failed to follow through. I tell Hassan that, in my experience of purchasing used vehicles, this has been one of the worst purchases to date. He down plays the issue and claims that the sunroof is manmade and that the dealership has bent over backwards on this issue. Lets review the facts and see where this dealership bent over backwards on the purchase of this $60k plus CPO vehicle:Cons on purchase and ownership- Paid full dealership asking price on vehicle, attempted to negotiate but received not even a dollar off.-Obviously delivery of vehicle was given in subpar conditions-Filthy Interior-Hanging passenger kick plate-Missing Tow hitch cover-Chip in the windshield- Issues we came across in less than 20 days of ownership of this CPO:-Broken Sunroof and Broken Sunshade-Ventilated seats that mechanically function but dont seem to cool- Inside Air recirculation fails- Promised a comparable Navigator as a loaner during this multi day service. Instead was given an Explorer and was basically told to deal with it.Pros on purchase and ownership- Hassan babysat our children while we test drove- An attempt was made to bring the vehicle in to see if a quick repair could be performed.- Exterior of the car washedMaybe Hassan was referring to us being bent over backwards.

Great service. Had the F150 I wanted and got a great deal. Highly recommend working with Evan. He was knowledgeable and low pressure.

My service advisor, Tommy did an excellent job in getting my cars air bags repaired. He was booked up for that day and I was leaving the next day on a driving vacation and it was not safe to drive the car. Tommy worked in my car to be repaired. He also got me a Lyft driver to take me home and delivered my repaired vehicle to my house.later that day.I appreciate Tommys excellent customer service! Job well done---Tommy saved the day.

Nice but with the chip shortage they are hitting heads for cars, suvs and more. Nice team of folks bit come with your pockets full of money or 730 or better credit score or you gone get baked. And I dont mean food.

An absolutely great experience. The sales staff, managers, finance...everyone was friendly, knowledgeable, and professional. The had want we wanted and there was no pressure or dishonest tactics. It was probably the best car buying experience Ive ever had. I will definitely go back there again.

Purchased vehicles from them and have been decent, the service department here is absolutely terrible. No one cares, told me 3-4 weeks to get my truck looked at.... what am i suppose to do with no vehicle for 3-4 weeks and its only a few years old with low miles. I ended up towing it to Ford dealer in Manassas and they had it looked at the very next day. Id recommend another ford for your service needs.

Bought our Black Label Navigator from Ted Britt Lincoln last year and so far I had the car receive 2 scheduled maintenance. Both times have been effortless for me and they did EVERYTHING! Came to pick up the car, left us a loaner, called us every step of the process with updates, offered best prices on necessary work. Se Young - our service representative- even helped us with our LincolnWay account issues to make sure we got our member benefits!! I will definitely go back to them to buy my next car and will always take my cars there for service! Great team from sales to service. They don’t forget you after selling you the car. They will continue the great service even after the fact!

Pros:Took care of repairs under warrantyVery nice customer facing crewShuttle service is reliableCons:disconnected my dash cam while being servicedChecked dash cam because brake dust shield was grinding against new rotor and making an awful noise, so I wanted to see if they test drove it.Test drive WAS on dash cam, consisted of leaving the garage, driving 100 feet, then giving it to someone else to park.Planning on returning because after getting hub and rotor replaced, car has a new thunk noise that was not present before taking it in.

Evan and JT were great to work with!! Made the experience fun and easy! Would definitely recommend them to anyone interested in buying a car.

The experience at Ted Britt was like no other. We had a great experience. I met Leonia over the phone. I explained to her what I was looking for. She told me to come in and lets talk. She thought she found the car. I was so excited. She didnt disappoint. A week later I had the car. Thank you Leonia! Everyone at the Ted Britt family was extremely nice from beginning to end. The BEST place to purchase a car!

Extremely courteous and easy to work with. Knowledgeable and patient. I enjoyed my experience, this is the second truck I purchased from David Ford. I thank the whole team. Very satisfied, would definitely return.

Great Experience Alia Grey was the best. Patient, responsive and prepared. The best experience we have had purchasing a vehicle.

I have always had a great experience with Ted Britt Ford starting with my part time job in the service department while in college over 25 years ago. Just bought a 2020 Ranger and my sales rep Leonia and Finance Manager Tony Habibi were patient, expedient and fantastic to work with. This is my third vehicle purchase from the Ted Britt Team and each time has reaffirmed my belief that they are the best Ford dealer around. I have wanted this truck since they came out again and wanted to thank everyone at Ted Britt for making it happen. A very satisfied customer!!

So the pick up and drop off went perfectly. We lost communication between day two and three. Made several calls and left messages. Finally had to escalate to management. From there on out everything was fine.

I received superior service! I found customer service that listened to my service request. They also completed the services in a very timely manner. I am thankful that I found this service provider and I am very pleased and thankful for the service I received on my Ford diesel motor home.I plan to come back again and again for service needs. I brought my vehicle on a Friday to leave. It was ready the next day on that Saturday morning for pickup. All issues Requested in need of service are repaired and I am very happy!Ted Britt Truck Repair Center is the best!

After waiting for a year, I finally got my Bronco6 outer bank 4dr 2.7 cactus grey with Sasquatch. Its look is much better than I thought or picture. Services from the dealer were quite satisfying, prompt attention, good management. I believe I am the first one to get it from the dealer, and thank you for the fast delivery from the production.

Ted Britt had the Explorer ST we were looking for and made a long distance delivery easy. Robert Herrity in sales and Evelyn Gil in Finance were good to deal with.

Car service was not timely. It was promised before close of business on the day I dropped it off. The work had been completed but I didnt get a call until the next day when I already had 3 appointments scheduled that it was ready. This was very inconvenient. The car wasnt even washed after they had it all that time. I also requested they use my remaining Ford Pass Reward points toward the bill but they didnt and now the points areexpired. I want the points back in my account!

Bought my 2019 VW Golf R with the assistance of Evan Madert, great guy! He got everything handled. I looked at the car right after they had received it, so it hadn’t even been cleaned; the car was filthy! They got it detailed and it looked like a new car! Tony Habibi did my ‘paperwork’ and financing. Thanks guys!

I bought a 2021 Aviator Black Label with a 2nd row bench seat for my German Shepperd. Best salesman I have ever encounter, RANDY SWAN had ordered it on his own dime without my knowledge after I wished last year that one were available. Thanks again RANDY! And I would be remiss without mentioning EVELYN GIL who helped complete all the paperwork in record time!

I have been getting my vehicle serviced at Ted Britt Ford of Chantilly since I purchased my Focus in 2018. This is a great group of people. Always professional and helpful. I’d recommend anyone interested in the brand to purchase or get your car serviced at this particular location. Thank you for WoWing me every time!!!

Great experience at Ted Brit Ford Chantilly. Colin, our salesperson listened to what we wanted and didn’t try to push us outside of our comfort zone. We bought a safe economical car for my son who is a very happy 17 year old.

I had a really good experience working, with the Ted Britt dealership. I came from out of state, to purchase the vehicle and Cameron, was extremely helpful. Cameron, went as far as, taking pictures of the vehicle, in the rain, getting answers to questions, and making the process smooth. Although, I was unable to complete my transaction with Cameron, Evan was a formidable backup. Again, very helpful, and made the time spent, at the dealership, pleasurable. Thanks, to Tony, as well, for all of his assistance!

Fairly normal purchasing experience. Staff was friendly and I appreciate the service I received. I had a few concerns after I bought the vehicle, Gardner Britt and his team reached out and went above and beyond to make sure I was happy.

Ok so I buy a lot of cars look at other reviews! They had the truck we where looking for so we came here to look at it and when I tell you I was impressed by the Professionalism and the no haggle sales I was very pleased they gave me top dollar for my trade and was super fair on the price of the truck, they where straightforward with me the whole process. The manager Romen was very involved and helpful and super kind he also gave my sons some cool Ford hats. The finance guy Matt was super friendly and nice and our sales guy William was very easygoing and helpful couldn’t have been happier.

Brought my F150 in for scheduled oil change per the Ted Britt for Life program. Asked for car wash and waited on site almost 2 hours, wasnt called by anyone. Went to service desk and found it was ready for almost an hour. Paid the bill and found it hadnt been washed, was told they forgot and wash rack was backed up and theyd get it next time.So much for an 0730 appointment to get out quickly.

Easily the best and easiest sales experience I’ve ever had at a dealership. I went in for a brake line fix and then met Hassan. Great sales associate. He offered to buy my car for more than I expected and I ended up with a better car for exceptional value. Thank you, Ted Britt Ford!

Manager and Owner did not get back to me as promised regarding a recent service concern. I left vms and was basically ghosted. Very poor example of Customer Service.

Husband & I are Retired Ford Employees, from the Mustang Plant in Flat Rock, Michigan. Our Salesperson, Hassan is The Best Ford Representative. He Promotes our Brand giving Complete Knowledge about Technology and Mechanical concerns. He spent an unbelievable amount of Time being Kind and Informative. He’s telephoned Us, asking if we’re Pleased with our 2021 Bronco. We Love this Vehicle, Husband creates reasons to Shop, He’s having Fun turning Heads! People Notice Our Bronco!

I was in the area from out of state and I had a problem with my battery. I showed up at the service department early and explained my dilemma to Michael. He gave me a quote for the replacement and explained that it was more expensive because of the location of the battery and the year and model of my vehicle. He knew I was out of state and I was pretty much stuck. With no appointment, in less than two hours, my battery was replaced and the price was about $100 less than the original estimate. Since I was from out of state, it would have been easy for them to take advantage of my situation, but that wasn’t the case. They treated me as if I had been a long time customer with an appointment. Highly recommend the service department.Ed

Worst experience ever with a dealer services!!!! after making me buy an expensive service package for a $90K F150 truck

They were wonderful to deal with from start to finish. Brought my vehicle in for a last minute oil change, state inspection and emissions inspection. They fit me right in with no problems. Had a wonderful waiting area and kept me fully updated as service was completed on my vehicle. Wanted to take the time and give them a five star review for a five-star experience. A+++++

Wow...just wow. Scheduled to get our car serviced here. Getting a recall done along with them checking out a Check Engine light. Even let them know what the code was ahead of time as we got it read first. Told it would take 2 days for everything. Dropped off car Sunday night for the appointment Monday morning, as that would only leave us one car for our family.Wife called on Tuesday (day 2) and was told that a specialist would have to look at it and they may be able to get it today but will try and let you know. Never heard anything back so figured they were not able to get it finished. Called again Wednesday early afternoon, and was told that they still hadnt looked at the car. Went to the dealership to pick up our car as they could not tell us when they would be able to do any work on it. Not only did they not do the Recall, but didnt do anything in regards to the check engine light. Basically told me that the car had not even been in garage yet (after 3 days)I understand that things can get backed up...however, when you give someone an appointment and give them a timeframe, you should do your best to keep that timeframe. When we picked it up Tommy was very unapologetic about the car not even being looked at even though they had it for 3 full days.Dont think we have ever had service this bad here before. We bought our last two cars here. But if the service has gone down this far, it is pretty clear we will probably not be back as it appears they do not care if we are there anyways.

After telling the manager that it took too long to complete the sale of our Ford Explorer, he arranged for someone to come to our house and pick the vehicle up for its first oil change. At 7000 miles, the saleperson who sold us the car arrived at our house, took the car back to the dealership for the oil change, had it cleaned and brought it back. Glad to see the customer experience in purchasing a vehicle is still important to Ted Britt.

John, Roman, and Matt were awesome, stayed late and helped me through the decision making process. Friendly, knowledgeable, and made me very comfortable with my truck purchase!

We were coming from out of state, so everything was handled via email or phone and couldn’t have been easier. Nelson made everything so seamless and had the vehicle and paperwork ready to go for us. Al of the staff was very friendly and helpful.

Bought a F150 from them and it had a safety recall. Guy in service said to drop off and leave it with them for at least 3 weeks! and encouraged me to go to another dealership. This is the 2nd time that I received such a response from Ted Britt. That sort of response tells me to buy from another dealer. Looking at recent other 1 star reviews reveals the service department telling another customer the same thing...leave the vehicle at the dealership for 3 weeks.

Awesome!!. My service by Michael, was and always awesome he makes me feel as though i’m a value customer. I greatly appreciate the service I get at Ted Britt, and special thanks to my service tech Micheal.

Update to my earlier review. This time worked better, check in was smooth and again they provided good information about what service was needed and what was not.Staff was friendly, but they took forever for a simple oil change and tire rotation. Time will tell if this was just a bad day or this is how they always work.I will give them a plus for not trying to get me to sign up for a bunch of unneeded work.

Ted Britt always provide outstanding service for my truck. Se Young is a great service manager and provides excellent advice. He keeps my truck in top running shape. Thank you Ted Britt Chantilly and Se Young.

Worst service EVER! Service advisor lied about the time the repair would require, it went from 1 to 2 weeks to 4 to 6 weeks. It was completed in just over 4 weeks. Not all service that were requested had been completed. That required another half day. Car was left dirty with greasy fingerprints on both the outside and inside door handles. Worst yet after the repair the car now has a oil leak, which it didnt have before the service. I dread taking the vehicle back to have leak repaired. No affect by escalating the issues to one of their service managers.

On A Sunday morning they not only serviced my car in A very timely manner, but the women fixed the hot cocoa machine for me !!’

I had a warranty issue with my car and was leaving on a road trip in 3 days. No other Ford Dealer in the area would fit my car in for the repair. Ted Britt evaluated the situation, ordered the appropriate parts and got my car back to me just in time for my trip.

Ted Britt Ford in Chantilly VA has some of most excellent people working for them. We have been a repeated customer for over 15 year, and have never had one bad experience. Our salesperson Randy and the finance manager Tony Habibi was absolutely pleasant to work with. I would like to thank them for going out of their way to make the transaction smooth for us. I would absolutely recommend Ted Britt Ford of chantilly to anyone looking to purchase a vehicle “hassle free”!! that’s the key word.

The customer service here was amazing. They were upfront about all work and associated costs, communicative and timely, professional and considerate! It was a great experience!

My car buying experience was wonderful (not something you hear often). Hassan was knowledgeable and very personable. He took the time to explain all the features of the car and patiently answered my questions. The purchasing process was also smooth. Tony got me through the paperwork efficiently. Highly recommend Ted Britt Ford!

The service department is great. I have never been dissatisfied with the service I have received!

This is the third vehicle that i have purchased here, I have been working with the sales representative, Randy Swan for over 20 years. The dealership has an easy and friendly environment, I have been able to conclude my purchases with no difficulties, and the usual bait and switch is completely absent. Randy is a consummate professional, he interacts with you calmly, does not pressure or hype and provides expert information.I will continue to use Ted Britt and Randy Swan for my vehicle needs.

Evan made our experience very good and easy. Tony did a great job with the financial part. Our experience a ted britt was excellent.

I just purchased my first Lincoln and it was my first time at Ted Britt. It was one of the few times in 40 years that I had a great experience at a car dealership. My Salesperson Alia was awesome, there was no pressure and she gave me the purchase price with all discounts, fees, and taxes right away. There was no haggling, no going back and forth with management, everything was straight forward and I felt like I received a great price. I was driving away in my new car within approximately 2 hours. It was a very positive experience.

Very easy buying process. Hassan was helpful and went out of his way to make my whole family comfortable while we were there.

I called and made an appointment to have my car served for the 80,000 mile service, lock replacement and a few other minor issuers. The lady I spoke with recommended I make an appointment at their earliest appointment at 7:00 in the morning to get a rental (mind you I live almost an hour away). So I get there at 6:40 and I’m the 2nd one who walked in the door and the 1st person didn’t get a rental. I said I need a rental and Freddy said there wasn’t anymore available. I asked how’s that possible because I’m the 1st one here so I should be 1st in line. He said some guy hopped out of his car while in line and came in and grabbed it. I said that they shouldn’t allow that, they should make people come in as they are in wait line. He was the most arrogant, non empathetic person. He had that I really don’t care about your inconvenience attitude. I bought my car here 4 years ago and have been coming here for all of my services and it’s very inconvenient because I live so far away. It’s sad because I’ve seen other people have the same problems with Freddy too while at other previous visits. He’s an awful person to have at your service desk representing your dealership. He’s a completely heartless arrogant person.Micheal was then helping me and he’s ALWAYS been amazing and I was telling him about Freddy’s attitude and how he treated me and that I’ve seen it before too. Freddy then chimes in (WHILE HELPING ANOTHER CUSTOMER) “yeah I don’t think so, don’t listen to that”… he’s just extremely unprofessional!

The vehicle is amazing! The salesman was super knowledgeable about the vehicle and any information I needed. The reason for the 4 rating is that they ran my credit through several places when I informed them I already had financing through my banking institution. The salesman claimed he didn’t know what they were doing and the business office had a mission that he was unaware of. I received several calls about fraud and all. That was how I found out what they were doing. Had they said they could get me a lower rate, which they did, I would have totally went for it. But they did it without a full consent. In the future, I hope they would be more transparent with their customers.