Great experience Kenddrie was a great sales person, got the exact vehicle I wanted. The whole team was pleasant. This is my first Lexus and I love 💜it

Just got my brend new RXHL !!!Very happy with my experience with them. Especially to Dominic.T he is the best

As always Pohanka Lexus out did themselves during my recent visit to their service department. Every detail was perfect, from arrival to waiting to the return of my vehicle. The service writer ensures I was kept informed as the service progressed. Would highly recommend Pohanka Lexus to anyone considering the Lexus vehicle.

Class act from start to finish! My salesperson Dean was a true professional. Answered all my questions in a timely manner. The business office was very accommodating. We went over numbers and they never changed. I drove over 3 hours and it exceeded all my expectations! The Sales Manager and the business Manager were very knowledgeable. Even Kelly the technology person helped me immensely!! Well worth the drive. Thank you all.

If you are looking for stellar customer service, then look no further. Nader Amirkabirian exceeded my expectations. He was straightforward, never pressured me and assured me to take my time and find what was right for me. The best experience hands down.

Micky Whitehead is a very thorough gentleman and he has provided me the best service and helped me in resolving all my matters in time. He responded very quickly to all my requests and always responded to my call and resolved my problems well in time. I am very happy and pleased to have Micky Whitehead as my agent and am proud to say Micky Whitehead is above and beyond with my expectations. I am very happy and thankful to him and would recommend my friends and relatives to Micky as well.

Terrific experience. The Service Writers were a little backed up but went to extraordinary lengths to deliver a very positive experience. The service technicians in the garage did a fantastic job. Gave me great confidence in another 100,000 miles for the vehicle.

Always great experiences dealing with Kirk Shwartz, Brahim and Jimmy in finance. There aren’t many dealers around that will go the extra step to be fair with you. I’ve dealt with them on numerous occasions from NY/NJ area and I’d go back to them anytime. Honest people and willing to go out of their way to make you happy! There is a reason why these guys have been at this dealership for so long! Thanks once again guys! I’ll be back!

Service work was performed as expected….. to “perfection” as Lexus always inspires to achieve.The complimentary car wash is always and added bonus, but, with complimentary things that’s what you get. At least it knocked the “big” dirt off.I have used Pohanka Chantilly Lexus off and on over the past 16 years with a couple of my vehicles and the work is always perfect as is customer interaction…..If you’ve never owned a Lexus, the service and staff are far above the manufactures I’ve had. Well worth the investment……Craig

Awesome. Five Stars. Open 365 days a year. Very nice waiting area with snacks and Wifi of course! Free loaner car if you need it. Soooo convenient for servicing your car. Once my car needed an out of stock part and I was able to use a loaner for three weeks! Come before work, come after work, come just about any time of the day, seven days a week without even having an appointment. Thats convenient. Check their website for service specials and be on the look out for great tire deals they offer every once in a while.Massage chairs!

I’ve always had great service, expect for one time.. which they resolved. Other than that thank you asad for your professionalism.

This is hands down the best experience I’ve had at a dealership with this being the sixth new vehicle purchased. Michael Gabro was the easiest and most honest salesman I’ve had the pleasure of working with. I was never abandoned for any back and forth “talk to my manager” games, and we also didn’t have to play the “well what do you want to pay a month” game. I didn’t even have to attempt to avoid it. Everything was straight to the point final numbers with honesty and room to work with you. I will without a doubt be back to see Michael Gabro specifically for any of my future vehicle needs!UPDATE: I just wanted to follow up my review now that Ive hit the 5K mark and went back to Pohanka for my first service. WOW! What a change from what I was used to. So great I had to update my review to mention the service department! I dropped my car off for service Saturday morning for my appointment and my car was finished in less than 30 minutes when I got back. I have never had such a quick experience! No mess in the inside and my request to ensure my vehicle wasnt washed was respected. And for a final bonus, no one messed with my seat, steering wheel, or mirror positions which is such a pain to get back in the sweet spot. Thanks for continuing the experience of excellence!

Wow, excellent service. Our sales person was Arun and the manager is Sai. They are both the best to work with. We bought a car this week and we’re from PA. They made it very easy, even offering to deliver the car. They were very attentive and we will be back to work with them for our next purchase.

Do not trust this shop! Take pictures and notes before you drop your car off. Brought my Lexus in for a simple oil change, then when i picked it up and got home i noticed my back bumper parking sensor was knocked off. I went back and they accused me of lying. Why would i make such a thing up?The manager also did not feel the need to help. Worst customer service i ever experienced. Take pictures before dropping your car with these people! And inspect it before you leave their premises!

The service was fast and the staff were very friendly. Albert is the best service representative and I appreciate him taking time to answer all my questions. Good job Albert and keep up the good work.

Took our 2007 ES350 in to see why battery had fully discharged so quickly after sitting for a month.Agreed to the 198 dollar diagnostic fee. They contacted me to request 800 dollars more for diagnostics to see what issue was. Asked them if they had put in a new battery. they said main computer could not see key fob and thought computer might be defective but needed the 800 addition time to verify. I saw the writing on the wall and had car towed out to another repair shop for second opinion. Shop replaced battery .informed me battery and key fob battery was dead. Dealer was hinting at around 4000. Yes thousand dollars. As they sent new car sales person to offer me 1000 trade in towards new car. This place has to be one of the biggest rip off shops Ive ever seen. I want my 198 dollars back for the aggravation. Dont go here unless you want to get ripped off. Lady in front of me paid 1200 for new front brake pads.

Bought two cars now last two years. Good sales people...went in Saturday night just to browse, left with a car. Will continue to do business there.

Prompt dependable service, friendly & professional & easy to drive away in a loaner while mine is taken care of.

My wife and I had a great experience. The Nader the salesman was courteous and knowledgeable. He wasn’t pushy which we appreciated.Everyone we interacted with was professional and courteous.

They were very focused on finding me the right car and worked with me. The customer service they showed was unparalleled to any other dealership experience. They even offered to fly me one way from TN to VA to pick up my new blue 2021 Lexus RC 350 F Sport. The only reason I gave them 5 stars is because 10 wasnt listed as an option. I very highly recommended Pohanka Lexus and salesman Mickey Whitehead. Thank you for taking excellent care of me after totaling my red 2015 Lexus RC F Sport when a huge deer jumped right into my car.

Service is great. REZA KERMANSHAHCHI is a great senior service consultant. Always pleasant and gets my car serviced in a timely manner.

By far the worse service department I have ever visited. The advisor never followed through on my requests and he blamed the service technician. I spoke with their general manager for service, which was a waste of my time. Avoid this place they will damage your car.

The ability to bring my car in for service 365 days a year from 5:30am to 11pm simply cannot be beat! The amenities available to customers such as massage chairs, snacks, beverages, charging stations, work spaces, you name it! I wish they were closer but I definitely see myself visiting for my Lexus needs. Superbly excellent experience!!!!!

Spencer is a++++ 10/10.. I recently purchased an isf and was leary about taking it to the dealership. Not only was the service writer friendly and amazing but the tech Spencer was amazing!!! Best tech Ive ever worked with at any lexus dealer Ive been to. Great job!!!

My friend took his car to be serviced regarding a recall. They dropped us off at a restaurant while the while the work was being completed. They picked us up, too. We waited less than 30 minutes and it was ready. All of the salespeople were kind and courteous.

We’ve had a Lexus RX 350 since 2010 - bought and serviced at Pohanka Lexus over the last 11 years. This long term experience is precisely why we just traded that Lexus in and just bought a new 2021 Lexus RX 350 - from the same sales person we bought the 2010 Lexus from. Seth is knowledgeable, courteous, and a no nonsense professional. He is backed up by a equally professional, courteous and proficient financial, service, maintenance, and managerial staff. Gary Whipkey, the General Manager, is top notch, sets the example and tone and insures it is followed by all. I highly recommend Pohanka Lexus and the people who work there. Give them a try- you’ll be glad you did.

I was very pleased with the excellent service & clear explanations provided by service consultant Neil Oxendine and lead technician Petros. Petros helped me update my Lexus app.I was then able to use the remote starting & the Bluetooth. Overall their service at Pohanka Lexus was excellent.

This was my 6th lexus purchase with pohanka ... I typically do ALease but the last two purchases I have bought/ financed! Each time I have gotten a different sales person but the always the same two closers to finalize the final deal. I can not recommend this lexus dealer enough. I am always treated fairly sometimes mire then fair .. Im a little deal with but this place kills it. Customer service is OUTSTANDING. THANK U LEXUS ! I AM A LIFE LONG CUSTOMER OF LEXUS. AND WILL ONLY DO BUSINESS HERE. MY DAUGHTER IS ALSO NOW A CUSTOMER. SHELL BE DOWN THERE IN TWO WEEKS TO MAKE HER NEXT PURCHASE.

I took my car in and told them it sounds like the serpentine belt needs to be replaced because it’s squeaking. They came back and said my tire has a nail in it and they can patch it and oh btw, you need your 120k mi service. $2600 later on an 11 yr old vehicle I was out the door. Albert was very nice. Over the weekend the squeaking is back and my tire pressure light is on. I took it back in this morning and Albert said it’s a bad tire sensor??? You know this before even taking the car back. Funny how the sensors were fine before the tire was patched and rotated. After taking my car back Albert came back and said the squeaking is not the serpentine belt and was going to put me in a loaner. I asked if it wasn’t the serpentine belt then why did you replace my serpentine belt. His response was, if a customer tells us to replace it, we’re going to. Really? I said it sounds like it’s the serpentine belt. I am not a mechanic. Your not going to diagnose the squeaking? I’m a little disappointed. I left my car there this morning to determine what the squeaking noise is….

I purchased my Lexus and have had my car only serviced at Pohanka Lexus since 2015. The service department is outstanding. Their hours are incredible (7 days a week), they provide a loaner car if necessary, and they provide excellent and quality service. You are absolutely getting value for your money.

So far - so good 👍🏽 My sales Rep. - Christy Lee was a gem she is an attentive listener who delivers. She took the time and effort to make me a happy customer with my Lexus UX Hybrid. I love the size of it and I love the android feature. Thank You Christy!!! 😊My technology specialist - Kelly Wampler got me thru what I classify as the difficult stuff. I didnt realize how confusing modern technology is 😳I also had the pleasure to have Abdullah Indorewala assist me with a concern about my tire pressure - I honestly have never heard of Running Flats. I wish manufacturing would reconsider the choice. Thanks to Abdullah - my tire pressure was restored and I was on my way. Lexus is so very fortunate to have a wonderful crew of individuals servicing their customers.Concern:** Recently I had the pleasure of approaching deer in the neighborhood at night with fog. I would hope going forward - Lexus would reconsider fog lights for all cars❗B. Carter

This was the best experience I have had with this service department since I have become a Lexus owner. It appears they have made some changes. I was surprisingly pleased.

The gentlemen at the service area were really nice. They greeted me with a friendly smile. However, I did not have a good experience with the Asian lady with blond hair. She was rude and not friendly.

Needed a 5,000 mile service, stopped in without an appointment and was handled quickly. Facilities were great and especially likes the no talking waiting room. Great experience and will be serving there in the future! Thank you Lagii my advisor and Jayson youre running a great operation!

Dean Hawa was very efficient, reliable and highly professional! We got our 1st Lexus and definitely not our last.Thank you too to Jimmy for working above and beyond to meet our expectations.

It took one week for me to decide on my purchase; and not once was I harassed by a car salesman, that you get at a lot of dealerships. They were personal, professional and listened - as I hadnt purchased a car in 15 years. They beat my banks rate and provided me with a car I absolutely love. Michael was my angel. Definitely recommend him and Pohanka. PS, my brother purchased 2 Lexus from them... and he is PICKY! Thank you Pohanka 😊

My first visit to the service department and I had a great experience. Raymon told me exactly how long it would take to have the oil changed / tires rotated and check-up - and he was spot on. Efficient, friendly, professional - happy to be a Lexus driver.

Great service at Pohanka Lexus. Very accessible hours and no appointments required. Highly recommend their team of Lexus experts!

I would like to thank our sales consultant Nader Amirkabirian for his professionalism, caring, and hard work. He was able to find the perfect car for me and taking his time to show me all the features of my new car. I would highly recommended him. :)

I had a concern with excessive road noise on my ES350. A shop foreman (Donald) went on a road test with me. He listened to my concerns and and was able to diagnose and repair the issue.I was very impressed with Donald and the rest of the service staff.Also, I love the extended hours ; which accommodates my work schedule. I arrived at 630 PM and I was out the door at 10; and very happy with my car.

I use to purchase cars a lot. Pohanka Lexus Chantilly is the best dealership. I bought new Lexus ES300h. Mikayil Uyanik and financial team were very helpful and gave the best advice about vehicle choosing and financial options. My friend bought car from this dealership as well and he was so excited. Definitely advise this dealership to friends and family. Very high quality high end and comfortable vehicles and service

Great experience, excellent service, highly professional. I have a 2021 Lexus RH 450 hybrid and I love it. Pohanka is top place to go to purchase and have service done.

I had a very nice experience. My salesperson Kendrick and his manager listened to me and provided a smooth transaction. Also Kelly, who helped with setting up my iPhone and showed me all the details of the car was very helpful and cordial. The finance manager, Assad, went through the paperwork smoothly.

I had a great experience with Jay and Bash at Pohanka. They listened, they were accommodating and made my purchase and trade in very pleasant.

Reza My service representative was very attentive and courteous. He answered all my questions very patiently. I give him a 10!

The night before going to Pohanka, I requested to test drive a ES 350. I received a call the next day from Nicholas. He told me that car was sold. I looked at another one online and it was available. He was going to be gone when I arrived to test drive the car. He said that Bernard would help me. Bernard called to let me know he would be available to assist. I test drove the car and I liked it. Bernard showed me the list of available ES 350’s. I test drove another one and LOVED IT! I purchased that car. I like the way it drives, rides and all the features. I’m very happy with the service I received from beginning to the end.

My husband found a car that we were interested in online, and made an appointment to test drive. From the beginning Cesar was absolutely amazing. He wasnt pushy or overbearing, and he let us figure out what we wanted to do but answered all of our questions and is very knowledgeable about Lexus. Cesar was fantastic and made our experience a great one. We also worked with Bash for all of our paperwork and he was absolutely fantastic as well. I cant say enough great things about this place. You cant go wrong going there for a vehicle.

Pohanka Lexus in Chantilly, Va has always extended excellent customer service to me. The reps that have assisted me have been professional, thorough and swift processing me in and out. They’ve always been straightforward with the recommended service and I haven’t felt they were influencing me to repair something that didn’t require immediate attention. Additionally, I appreciate that I can take my car in for service any day/time without an appointment, get a Lexus made loaner (albeit for a fee) and drop it off thru express checkout when picking up my vehicle.

We had a great experience at the Service Dept at Pohanka Lexis Chantilly. My tire went flat on Labor Day and I needed it replaced that day. We tried a chain close to home, but that was a waste of time. We could not believe Pohanka was open until 11pm on Labor Day, but they were!!! It was a 30 mile drive from our home, but we’ll worth it. Saad Ahmed was our consultant and he was terrific - very professional and made sure everything was done, even my free maintenance. I will definitely go back!

Pohanka and team are the best! Every time I take my car in for service - it is so streamlined and stress free. Reza is always professional and keeps me updated on all the details from drop off to pick up. The communication is top notch, and they keep me in the loop. They provide sound advice and listen to any questions and concerns I might have. Thank you!

Experienced mechanics! My Lexus has 175,000 miles and in excellent condition - thanks to Pohanka Mechanics! No appt needed. In a hurry and can’t wait, you will get a loaner car! Service representatives are knowledgeable and always recommend good tips !

I am so busy, knew exactly what I was looking for and needed to handle most details remotely so I could show up, drive, sign and drive away. Daniel took care of all the heavy lifting and was fantastic to work with. My deal was ready when I walked in. Finance manager took over once I arrived while Daniel made sure my new NX300h was ready to go. (They also stayed open because I was driving from Stafford after an exam and they waited for me). Both Daniel and the finance manager were professional, kind, accommodating and answered all my questions. A+ customer service. Found the perfect Lexus for me! Have never had a purchase go this smoothly!

Everyone is very professional, helpful, and friendly. Raymon welcome me back to Pohanka and took good care of me. I recommend Pohanka to family and friends.

Good spot. They are busy, like all service shops, but I got in and out in 1.5 hours. Lounge is really nice. Like business class.

Pohanka Lexus service department in Chantilly is the best. They have great service advisors and provide excellent customer service. Albert and Reeza are the only two I normally work with. Thanks for being personable and professional.

Excellent service getting my safety inspection at Honda of Chantilly! Fervez was so kind and I was very happy withhis service. He did take care of my Honda and also suggested something need to be taking care of the tires, which I do not know that need to be change. He did pretty good deal and change both front tires. Its good for long run and very good warranty.Thanks to him safe me for anything happening

We have been dealing with Pohanka Lexus for almost three decades, having bought three cars from them, the most recent being July 2021. Seth Dryer has been our salesman and he is the best at customer service, being forthright about products/options and ensuring that the transaction is completed to satisfaction. Would highly recommend this dealership and its sales representatives.

From beginning to end, Lexus service center technicians were impressive. They were super responsive and accommodating. I purchased my first Lexus from Pohanka recently; it’s service like this that will make me stay a loyalLexus customer. Pohanka rocks!!!

Reza was very helpful and fully transparent. He made my experience more tolerable than most.

Extremely knowledgeable and helpful salesperson. No pressure to buy just full of useful information about their vehicles and the features. All the office staff were very professional and helpful as well. Best description would be that Pohanka is a class A organization and team of people.

Ganbat and Vinny were very easy to work with. Thanks to both for assisting me in my purchase

Solid service ! Hands down Raza is very knowledgeable and professional. I will definitely come back for all of my vehicles-service needs . Keep up the good work!! 👍🏾

Always efficient and transparent about what services your car goes through, along with any services they recommend. Their greatest strength is the how they continue to communicate with you throughout the service so you never have any surprises. The staff is always friendly, and the lounges to wait are clean and comfortable! I have been helped by both Reza and Albert in my time using Pohanka Lexus, and they are wonderful representatives.

I did not buy a car here but I feel a bit more confident than if I were in the market again, Bash from finance would shoot straight with me. He took the time to review some documents with me and help me understand clearly the terms of my purchase. Thanks again for the excellent service— even when I wasn’t an immediate customer. Shows there are decent folks in the world

Fast!! Great cleaner loaners. Fast pick up!25 k service, what ever they did at the dealer- the car feels great! Somehow faster and smoother. Thanks

Service area was very efficient and customer friendly. I brought the car in for regular service and they also took care of a recall even before I received a notification from Lexus. A free loaner and delivery to my home was provided. First class service was appreciated.

Exceptional car dealership. The sales and service teams are outstanding. Been working with them for about 10 years and they never disappoint me in any way. I will continue doing business with them for many years to come

Asad Malik, my service consultant, greeted me, helped me get setup for my 130K service on my 2011 Lexus RX350. I get the same courteous support I did when my car was brand new. My car was returned when promised and all issues coriented. I highly recommend Pohanka Lexus.

My experience at Pohanka Lexus is always great. I got excellent service in a very timely manner. My care was ready in a few hours and I was able to get a loner car for my 15,000 mile check up. The staff was very accommodating and friendly. Dee Cascio

Their service is getting worse day by day. With all the high maintenance charges they still charge you $20 loaner per day. How ever that is not my issue now. I took my Lexus due to the two noise issues I have. One is the engine whining noise and the other is the power steering noise. Even though I told them my mechanic already diagnosed the problemS but since the car is still under manufacturing warranty he advised me to take to the dealer. They just text me that their tech drove the car and there was no noise from the brakes. I told the sales person to please check your note. This not the reason I brought the car in for.

The service hours are very helpful and provide customers with a lot of options. The wait time was not very long. The lounge area was very inviting with a lot of amenities. The staff were very courteous.

Extremely professional and courteous. I love that we don’t have to make an appointment and we can bring our car in for a service at our connivence. Thank you so much.

Customer satisfaction. is obviously valued by the powers that be within this organization. Thank you Razel for making a stressful situation comfortable.

I love Lexus! It’s my first time to purchase a car with them and from the very start I have no regrets! Mr. Shavan is my salesperson and he is a good man! If your buying a car please go to him. And he will give you good price!

Albert was a total professional. He and the Service team did a wonderful job ensuring all of our maintenance was completed in a timely and reliable manner. Would definitely recommend

Attentive and Professional. Excellent service from Mickey Whitehead. Exceptional experience.

While I chose Pohanka because of their continuous hours of operation and didn’t want to wait to get my mechanical issue resolved. Not having to make a appointment and just come in was a big draw. Abdullah and Jayson were both instrumental in getting me through a trying time. I have a long-standing history at Pohanka of Chantilly with one of my other vehicles. They are pretty efficient.

It’s always a pleasure to receive such great service . It’s been 9 years since I bought my Lexus at this facility and every time I come back for service, I receive five star service from everyone . Thank you for being consistent always 👍🏻

Im not the type of person that usually writes reviews. However, because of that fact that people will be quick to write about the bad, I am compelled to write about an unusually great experience that I had. Recently, I assisted my Sister in buying a new Lexus upon her retirement. We contacted Pohanka Lexus Chantilly and had the pleasure of speaking with Ms. Angel Ly, Sales Consultant. Ive bought many new vehicles in my life thus far and Ive experienced some great customer service and Ive experienced some horrible predatory service. However, I must say that Angel surpassed any expectations that I could have. Her level of professionalism, patience, and genuineness was a breath of fresh air. Being a business owner, Im fully aware of the difficulties of establishing a team of professionals that can effectively represent a standard of excellence and attributes that you vigorously pursue as a business. Pohanka Lexus Chantilly should be very proud to have such a wonderful expression of professional excellence representing them in Ms. Angel Ly. Not only did my Sister purchase a quality vehicle, we genuinely left feeling special and genuinely cared for. That is a rarity in todays atmosphere and deserves any and all attention and recognition that can be had. Thank you Ms. Angel Ly for being such a wonderful person and professional. I once read somewhere that people remember you by the way that you make them feel. You will be remembered and this family will always send our friends, family, and associates to Pohanka Lexus Chantilly because of the level of astuteness, professionalism, and kindness that you genuinely displayed. Thank you very much.

Had too long a wait upon entering the service door before I was able to speak with the representative. I was very annoyed and surprised. I have been a Lexus customer for a very long time and had never experienced this before. Until this visit, one of the things I have always admired about Lexus has been the excellent service they provide.

The last three times I had service done I have been beyond disappointed . No communication about the status of car, can’t get in touch with service agent, no one calls to let you know that car is ready. This is in the context of astronomical cost that Lexus charges. Lexus needs to do better

Re: Angel Ly, Pohanka LexusI am delighted to have purchased my last three cars from Angel Ly. Each time I found her flexible and extremely easy to work with. She is customer-focused with no hint of aggressive high-pressure sales techniques. She is meticulous in her work and meets her commitments on-time. Angel is extremely knowledgeable of the entire Lexus product line. I find her to be an outstanding ambassador for the Lexus brand and for Pohanka Lexus of Chantilly, her employer. If you are looking for a new car, I wholeheartedly recommend you seek her out.

From the moment we walked in, the sale staff and finance staff were welcoming and accommodating. Brahim was an EXCELLENT salesman and worked to get us into a new Lexus in our budget. Was willing to do whatever it took to get us into our new car that’s safe for our young daughter. Thank you Lexus!

Pleasant experience making same day appointment for 75,000 mile maintenance and state inspection. Asad is very helpful.

My client service was above excellent. She was pleasantly engaging I was assured that my concerns were her concerns. Actually, my pampered experience begins when I enter the check in area. Tjose men are polite, professionals, and focused on welcoming me to Pohanka Lexus service area.

So, I recently bought a 2015 Lexus 200T. A man by the name of MIKAIL UYANIK sold me this car. A week later I noticed a HUGE crack (around 2 ft) on the lower portion of my windshield (the dark portion). I asked Mikail since i was a returning customer, having purchased a 2008 Lexus before with them, if there was any grace on their part to provide a free windshield replacement. Essentially, he said its not his/their problem anymore. VERY DISSAPOINTED!! This is Pohankas quality customer service, I suppose!

Outstanding service! We travel from Alexandria because we live the service experience. Great job Reza!

Honestly great people working here that care about helping you find the right car

This is my 5th Lexus vehicle and as always, dealing with Pohanka Lexus is fantastic from start to end! But this purchase was the best! Christy Lee is fantastic as always! She helped me locate my dream car! She set up everything when I arrived to the dealership. Kirk Schwartz & Ganbat Dori assisted me right away. Christy was out of the office due to an injury, but made sure I would be taken care of. Kirk and Ganbat definitely made sure I was taken care. We all know the process of purchasing a new vehicle can be time consuming. Well, this visit was the total opposite. Ganbat, made sure I was hydrated with free refreshments and answered all my questions. He made me feel like family. The process was quick! He was wonderful! Lasting, Asad the Lexus Finance Manager went above and beyond! He explained the optional coverages for my vehicle and explained the importance and demonstrated professional knowledge and wisdom. Can’t say enough about him. I highly recommend Pohanka Lexus!

Excellent customer service. I had my SUV service and my service consultant, Reza kept me posted. The service technician took care of making sure my state inspection was current. (I didn’t remember that it expired in June). The staff is always professional and punctual every time I visit this location.

This is by far the best car purchasing experience I’ve had in comparison to my other 6 vehicles. Usually I have high anxiety during this process but Bikash (salesman) and Bash (finance officer) gave a full explanation through out this process and was very patient with me and my needs. They made me feel comfortable and confident about my experience. I will definitely return to this dealership for my future purchase. I even chose to drive out to this dealership when Lindsey Lexus is closer just because of the experience I had with my older Lexus in the service department. Thank you gent

My husband and I had an opportunity to work with Mr. Michael Gabro. He was incredible and a very patient man. He helped us weigh in all our options before we were able to make a decision. He certainly made the process smooth for us, and was sincere on our situation. We were able to connect with him/his life stories and had such a good time which is rare at a dealership. Later on we were assisted by Mr. Ali and he was equally fun. He joked and made us feel comfortable. I think we wouldve struggled to make up our mind if it wasnt for Michael. He followed up and constantly tried to get answers for the questions we had. It was a delight working with him. Michael youve been awesome!

First, notice how they only respond to good reviews. They see no value in trying to make things right with unsatisfied customers and its clear if you just scroll through their reviews.I have been trying to get in touch with someone about both my credit and debit card being charged for a recent service and it has been virtually impossible for the past 3 days. Ive left my name and number numerous times for someone to call me back, and nothing. Now Ive been given a number to someone whos phone goes straight to the voicemail without even ringing. They clearly dont want to deal with fixing the fact that they charged both of my cards, which by the way I only provided them with one for this service. I hope they dont think that Ill eventually stop calling because if someone doesnt fix this clear error I will be taking legal action.

Quick, efficient, and super friendly. Everyone from the sales rep (Brahim) to Jimmy in finance was super amazing. I didn’t have to spend hours and hours there. They found me exactly the car I wanted, financed it, and off I went. No issues, no delays. Wonderful!!!!

Parts needed to be order and waited two days to arrive. Loaner car, for which I was charged $20.00 per day, smelled the high heaven of cigarette ashtray…yuk! Price for parts were astronomical-over $1,200 for a rear view mirror.Work was done perfectly and when expected. Disappointed that Pohanka Lexus is NOT a USAA insurance preferred provider. This made insurance coverage and filing a pain.I need to fine a more affordable provider.

A+ experience working with David, a spectacular salesman who made things seamless and simple from start to finish. I live out of state but this was no issue whatsoever. David responded to calls/emails, etc. immediately and was extremely proactive, eliminating any anxiety I had being out of state. Love my new Lexus!

First-class service experience. The highest level of professionalism and focus on customer service. Would highly recommend to anyone.

I bought a new 2021 Lexus NX300 on Aug 16, 2021 from Pohanka. I transferred my tag from my previous car but Pohanka marked “new tag” on the purchase order and charged me $87.75. When I found out about this 2 days later, I called and emailed my sales consultant Michael Gabro several times. He completely ignored my calls and emails. I contacted their customer service rep. She took my information and told me their team will contact me soon. Its been 4 weeks and no one called. I even reported this to Better Business Bureau but Pohanka refuses respond. Pohanka is a fraud. I later found out that Ourisman Leuxs’ offer for the same car was $1660 cheaper than what I paid. Pohanka charges $899 for dealer processing fee. Maryland dealers only charge $500. Besides that, charging me for a new tag when I actually transferred is a fraud. And I intend to get to the bottom of this. Stay away from Pohanka. If you get your Lexus serviced here, and if you think something went wrong, can you imagine what kind of response you will get from these people? I have bought cars from Honda, Toyota, Hyundai, BMW, Subaru, and Carmax. Pohanka is the worst. Do your research before you walk in there. And if you decide to buy a car from them, make sure to check everything.

MAKE SURE you check your vehicle for insects and creepy crawlers because I didnt check mine and now Im in a brand new vehicle that has spiders and ants in it. I drove back 50 mins to the dealership just to have them tell me I can get an appointment for next week to have my car cleaned. The manager (BALD guy with British accent) had a different tone when I was purchasing the car, and completely different tone when I brought it back with the problem. Saying its impossible that anything like that is in my car, indirectly saying I was making it all up. Please do not take your car out of the lot without inspecting each and every inch of the vehicle. Other than that, had a great experience purchasing my vehicle, Bode Tenyanian Is the to go guy if youre looking to get the best deal.

Out of the 16 service manager consoles only 2 were attended and I had to stand in line for more than 25 minutes to talk to a service manager. When I inquied the reason for the poor reception service, Asad my service manager said that he was filling in for another manager who didnt show up!!!