5-star quality service provider. Our daughter was in her first auto accident and her car was towed to this body shop...A very efficient manager (Missie) helped tremendously, as my daughter was kept calm and they even called for a rental car to be brought to their shop for her to move forward from the accident and the remainder of her day...Its nice to know that caring & professional service providers, like Missie, are still around and willing to go above & beyond the line of duty to help minimize the stress of the moment. We can verify that this body shop employs a group of professionals that will not only get the job done correctly, but will also look to minimize the stress level of being without your car for any length of time...We give it our highest rating possible.

Excellent onsite staff service and care. And excellent results.

Great and friendly people. Employees at the front desk were patient and answered all my questions. My 2018 Tacoma looked like the day I bought it.

I would have checked off 10 stars if it was available… Dropped my 2500 diesel off before Christmas to get some pretty good damage done, had a hard time getting back down to James Island to pick it up,let’s just say the truck was perfect there was no ridiculous storage fee there was zero storage fee!! and their professionalism going in and coming out is something I have not seen in a long time.... the waiting rooms are immaculate the men’s room is immaculate… Good for them!!! Such impressive professional people at the front counterTy

They were so fast and professional. I would definitely recommend them!!!

Tremendous customer service from the scheduling call to vehicle delivery. If you want your vehicle repaired right ahead of schedule take it to John Harris led by Calvin and his great professional team.

I was in a minor accident and the other drivers insurance wanted me to go to another body shop in Charleston. Unfortunately they were very rude and I was going to have to wait over 2 weeks to just get an estimate for my repair. I noticed that John Harris was a guaranteed body shop on the list, so I decided to call them up, plus they are closer to my house. I spoke with Mysti and she said to bring my car over anytime that week that was convenient for my schedule. When I arrived, she was super friendly and was able to take a look at my car right away. I was sent the estimate that afternoon and was able to get my car on their schedule by the following week to have repairs done. The whole time I was informed of things going on with my car and the status. They finished the work 4 days earlier than expected and my car looks brand new. Everyone at John Harris was friendly and great to work with. Plus they did an amazing job with the repair. Best auto body shop in Charleston!

This place is amazing. Mitsy in the front office and Jerry in the shop are an awesome team. I took my vehicle in for some body work on the front bumper and less than 24 hours later I was picking it up. The work was high quality. I cannot say enough about how well they treated me and how well they worked with my insurance company to get me back on the road. They were in constant contact with me through text messaging on the status of my vehicle and were prompt in responding to any questions I had. They are clearly happy employees and it shows in the way they treat their customers!!

Happy with the repairs that the shop made. Excellent customer service, especially Calvin, he really went above and beyond.

I was involved in a hit and run that messed up the front end of my car. After they fixed the damage my car looked brand new. Because I park under a pine tree my car was covered in tree sap. They detailed my car and removed all of the sap. They did an amazing job!!!

I’m a small business owner with vehicles on the road. One of my employees was involved in an accident that requires body work. A claim was filed through insurance and this is how we ended up at John Harris. Everything was set for our appointment today. I had communication from the insurance representative and a representative from John Harris prior to the appointment time. At no point in time, before the scheduled appointment, did anyone explain to me that this location does not work on aluminum body vehicles. I pulled my employee, from a different part of town, to come to James Island for the appointment. We arrive, and not in 5 minutes we were told John Harris can’t work on the vehicle because it’s aluminum body. So, my time was wasted, my employees time was wasted, it cost my business money in gas, it wasted the time of the rental car company there to drop off a vehicle for us, to tell us that they don’t like turning away business, even though they knew they wouldn’t be able to work on it. The kicker, John Harris knew a couple days in advance that the vehicle coming in was aluminum body. John Harris, you just lost a small business fleet for life.

Cleanest repair shop I’ve ever seen! Very nice and professional people. Kept me posted via text through the whole process. My vehicle was ready ahead of schedule even with having to order more parts. And they washed and vacuumed it!! I think that’s a first for me! I would highly recommend this shop!!

No response via email or phone message. I thought perhaps this was an error due to a website error as I called the number posted and left a voice-mail. Also I requested via the same website for a call back for an estimate that was not acknowledged.I then decided to go in person. Rather than visit the James Island branch, I visited the North Charleston site on Azalea Drive. I explained that I would like to have my vehicle inspected for damage after a recent rear-end collision. The gentleman assisting me at John Harris argued that I ...couldnt prove the vehicle was damaged.That was not what I wanted. I asked for an inspection and estimate. He continued to argue and say that it ...couldnt be proven. I did not mention liability or that we or anyone else were to pay for damages. I just wanted an estimate.He insisted in carrying on this way and finally, exasperated, I left.I called immediately another local bodyshop. They were able to provide me an inspection and estimate as requested.Maybe Im too old-fashioned, and there are situations where the customer isnt necessarily always right. But I think this situation could have been handled a lot differently.

They repaired a lift gate and it allows water in. They told me it was the sun roof and refused to repair the prior work

Shop manager bad attitude, poor communication.Will never bring my car back. They’ve lost my business.To many body shops in Chaleston to be treated like this.

Good communication. Quality work done on time.

Exemplary service, friendly, and prompt. Absolutely get your vehicle repaired there, you wont regret it.

We had something fly up on 26 and bust the front bumper and side panel on our van. This is the main vehicle we use for business and our family. Not only were they able to do the work and get it back to us faster than we anticipated, they are also cleaned the inside of it so well, that I am considering finding something for them to fix more often. They are also great about keeping you informed on parts, when they arrive, when to expect everything....ultimately, you get more than you expect and pay for, with a smile. I wont go anywhere else for any work we need. Thank you so very much!

Was initially told 12 days for repairs but truck was back in 5 days looking as good as new. The entire team was outstanding keeping me updated with status texts a couple of times each day. Was not happy I needed the repairs but was very happy with the whole experience at John Harris.

They were extremely professional and super helpful when it came to getting my car repaired in a timely manner! I would recommend this business to any of my friends and family. Great service all around!

Too much wrong to even discuss. Took a month, still not finished, had an excuse for everything.I would never go back.

Misty was wonderful! The guys did a great job and had everything fixed really quickly. Work looks great. Super kind and thoughtful! Would highly recommend!