Worth the trip to Charlotte NC from Florida!!!Unbelievable experience with Carolina Volkswagen. Danny and Chris knew that this beautiful 2021 VW Atlas Cross Sport Premium was meant to be mine. With their help and knowledge, the purchase was enjoyable and smooth. And thank you Ted for taking the time for us as well. The front desk staff was attentive and accommodating.The whole team was professional and fun. Most of all, we felt welcomed and was greeted with a big red bow. Danny, a special thank you for making it happen. We couldn’t find the same service in Florida. When and if we ever upgrade, we wouldn’t hesitate to make the drive again. Maybe next time we’ll stay a little while and enjoy the area. We highly recommend Carolina Volkswagen. You are all awesome!

Just got this amazing Volkswagen Jetta S from Carolina Volkswagen!!Chris Harmon, the financial staff, and all others involved helped get me in a new car and worked magic with the price and ratings. They offered me an amazing warranty as well. My car was washed and gased up before I was given the keys to take it home.I’m so happy to have been a customer here in Charlotte, NC. They had patience and moved the process very quickly. Very clean and very professional atmosphere.Thanks Carolina Volkswagen

I had yet another amazing experience at this dealership. Everyone was so helpful. Out of all the dealerships I went to they were about the only ones with smiles on their faces. The staff is great. Thank you Danny for helping me out and having patience :) You guys are the best!

I sent an online inquiry for a vehicle, the manager reached out right away. About 30 minutes Nathan Mooney reached out to me with a personalized video of the vehicle!! He was able to get my loan approval prior to my appointment. The process moved quicker than any of my experiences at a dealership, Nathan was very personable and efficient in the process! At the end of transaction, I sat down with Ted Kipp (Finance Manager) and I will just say, he was like no other Finance Associates I have ever met. He really worked his magic to get me an even better rate than I had with Nathan, along with a few other great deals!! He worked diligently and was very transparent about my options. Ted cares a lot about his customers and is always working in their best interest!! I would recommend this dealership to anyone !! 5 Star Dealership for sure!!

I must say the experience I had at Carolina Volkswagen was nothing short of amazing. Mr. Richard Albino is a great salesman to work with. I came in on. Monday evening and left we my new vehicle in record time. The process and expertise of Mr. Albino was exceptional. I definitely would recommend others to purchase their next vehicle from this dealership and especially with Mr. Albino!

Fantastic experience at Carolina Volkswagen!Thanks to Danny and Chris for a great experience with my purchase of a new Jetta. I told Danny what I was looking for and he let me know as soon as it was available. Chris was a pleasure to work with and knew everything about the car. I highly recommend the team at Carolina Volkswagen!

Chris Harmon is an absolute delight to deal with. Chris will go the extra mile to ensure your happiness with your purchase. I cannot recommend highly enough. I even travelled from out of state to deal with Carolina VW/Chris!

Just had an amazing experience with Richard Albino! Not only him, but the sales manager and the entire staff were friendly and welcoming. Conversations were fair and to the point. No beating around the bush. I was able to walk away with my dream car for the perfect price! Would definitely recommend Richard and Carolina Volkswagen to anyone!

I have been dealing with this dealerships service department for years, but this was my first experience with the sales team. I could not say better things, and had a fantastic experience. Richard and the rest of the team did a great job. I felt comfortable every step of the way, and can only give them praise for doing a great job.

I just helped my girlfriend purchase the SEL R-Line at Carolina Volkswagen on Independence and it was one of the best experiences Ive had purchasing a car. Chris Viton the sales agent was outside chatting with us as soon as pulled up, was extremely friendly and helped us every step of the way. Then we met with Ted in financing and he was amazing. We almost wanted to grab a beer with him after we finished. Highly recommend 10/10 experience. Thanks again guys!

Had an awesome experience here with Nathan Mooney. He personality was positive and he let me take my time looking around. Paperwork went fast and smooth and i drove away in a brand new atlas. Thanks again Nathan

This is the THIRD VW I’ve bought from Richard Albino at Carolina VW. He’s straightforward, friendly, & knowledgeable. I thought I didn’t have a chance of ever getting into a Tiguan, but Richard & the team there worked some magic. I’m a customer for life! :)

My salesman was Richard Albino. He assured me the vehicle was mines from the moment I stepped in the door. He was very informative and helpful. He really made me feel comfortable. I had came in the week before and dealt with another salesman who assured me he couldnt get me in the SUV. Well Richard said it was mines, and he made it happen. If you ever purchase a vehicle from Carolina Volkswagen please come see Richard. Richard thank you so much for making my car buying experience a positive one.

Best vehicle buying experience in a long time.!!!(My last vehicle purchase in 2014- I felt like I was in a boxing match 😩 ). So I was unsure how this one would go - In fact, I didn’t exactly plan to buy my silver 2020 Tiguan SE with only 12k miles - but the process went so smooth and effortless - It was just meant to be. And Mr Richard Albino was amazing - he explained each step; from standard features, warranty and maintenance; made sure i understood and left the options open if I wanted to move forward.I didn’t feel rushed, pressured or trapped. Even when I slightly hesitated about anything - Mr Albino paused to just let me process and calculate. (We shared some SILENT MOMENTs). Just love that!So yep .... Signed the paperwork!! Drove it home. No regrets..... so far.2020 Tiguan 2.0 SEPush start /Keyless entry /Front side assist-Tons of features - Auto seat/ panoramic roofApple play/Android touch screen3rd row - is laughable! Made for pets only!!But the 2nd row is adjustable - so if it came down to it- SOMEBODY can squeeze back there. 😂Carolina Volkswagen will be seeing me again !

We just leased our third car from this dealership, and again, the process was easy and seamless. I would highly recommend this dealership, and Richard Albino, in particular. Richard is the best car salesman I have ever worked with, and has made a traditionally painful experience, easy as pie!

I had a wonderful experience. Everyone at the dealership is super friendly. I was able to get the car of my choice here after searching through many other dealerships. Highly recommend you all to give this dealership a try.I happily commuted for 2:15 hr just to get my car from them.Yuriy was very kind to answer all my questions patiently.I am happy my business was with Carolina VW.

Really appreciate Richard Albino for putting a smile on my mommas face. It been a rough year for her but he changed that by selling her something she really likes and she loves her new car. Please give him special recognition or incentives because he really deserves it and hes real caring about his customers.

I had the opportunity to purchase a new car from this location. The team was awesome and my sales associate Yuriy was fantastic. This was a seamless process. Took a lil longer than I wanted but overall great. We even got better rates with their bank than mine.

I want to give more then 5 stars when dealing with Carolina VW. From my first call in Venus was helpful and got me all the Information I needed and scheduled my appointment to come in to test drive. I had the pleasure to work with Richard an amazing knowledge salesman who has been with VW for over 10 years. The Sales Manager Danny was great .... a former NY’er and really worked with me to get me in the perfect vehicle with the perfect price! The Finance Manager Sean was great he explained my contract and went over all my paperwork making my purchasing experience extraordinary! ...No bate and switch .... not shady.... everyone was honest and truly looking to help. I will definitely be recommending my friends and family! Thank you ALL !!!!

Truly the best car buying experience. Donell was friendly, knowledgeable, and a joy to work with. He really went out of his way to make sure I was happy with my purchase. I love that the salesperson I spoke with on the phone was the same person who saw me through the whole process. I felt respected and that my time was valued. The car I purchased was exactly what I was looking for and very competitively priced. I would recommend this dealership to anyone looking to purchase a vehicle.

Beware, staff is super nice when you are in the dealership, catering to you an even getting follow up calls when you havent even left the dealership, BUT once they sell you a car they wont move a finger for you.The sales man gave me diff totals, once I was in the finance office numbers kept adding up > typical of car dealers, right?My big issue is no one will call me back, the car I bought has some issues that of course are now fully my responsibility (only had the car for 5 days) + the contract has extra items that I dont want and had said so before leaving the dealership > the finance guy told me I just needed to contact the bank > the bank tells me they need paperwork from the dealership > I have called 3 times and I am still waiting for a call back (I am 2 weeks in now)... Hopefully this review triggers a call back and a positive resolution.

Chris Harmon, Danny & Ted all made my Atlas purchase awesome. From the first interaction they were honest, trustworthy, and fun to deal with. The time Chris took to show the features of my new Atlas was above and beyond. Highly recommend this dealership.

We had a great experience working with Craig & Ted in buying my first car! Craig made the process super easy and enjoyable. He was very accommodating to what we were looking for and budget. Cannot thank him enough and love my new Tiguan!

Richard Albino and the team did an amazing job making this a smooth transaction. It started with Donell on the phone. He answered my questions, offered to set an appointment but wasnt pushy or insistent. When I called a week later, Richard answered the phone. These guys keep a detailed data base and immediately knew who I was and what I was looking for.The sales manager and credit manager were easy to work with but it was Chris who finished it off nicely by explaining the technology aspects of the car.As a rule, I despise car dealerships but this was the best customer service Ive ever received buying a car. Good job guys!

After totaling my Highlander a week and a half ago, I was traumatized and overwhelmed, especially with the current used car market. I previous leased and purchased all of my vehicles from Hendricks, and really loved the service they provided. But Chris V. at Carolina Volkswagen really set himself apart as he took the time to send us a personal video of the vehicle and expressed interest in meeting us by name. The entire experience there was hassle and pressure free, and the price and warranty offered was impossible to beat. We got there a little after 12, took a test drive, and the sale was closed in around two hours. They even gave us pizza! I love the fact that they’re a family owned business and they treat you like more than a commission. Definitely recommend to anyone in the market for a new vehicle.

Yuriy was a total gem and a real pleasure to work with. Not only was he a terrific salesman but he got me in and out within 2 hours of selecting my dream SUV.The dealership as a whole was great and I highly recommend!

Great experience! Richard Albino was so friendly and easy to work with. We purchased the 2020 Jetta SE and I’m loving every second of driving it! Everyone was very friendly. Definitely recommend shopping here.

Best vw dealership Ive been to so far. Always fast and friendly.

I had a great experience at Carolina VW. Our salesman, Richard Albino, was thoroughly knowledgeable about the car, never pressured me to make a decision, and was very accommodating and patient during the entire process. Carolina VW even allowed me to drive the car home to show it to my wife, who was unable to come with me, and keep it for a few hours. Ted, the finance manager, also gave some great advice in the financing of the car. We love the Atlas we bought and I totally recommend Carolina VW and Richard Albino.

Donell made our trade in/car buying experience fantastic, he answered all of our questions, was transparent with all fees, and made sure I knew how to operate our new car before leaving the lot! I appreciated the level of care we received and will use this VW dealership from now on.Ted made the financing painless, I was so worried about being pushed into a handful of extras once it came time to sign the deal, but he was straight to the point and got us out the door quickly.We absolutely recommend Carolina Volkswagen!

Chris Harmon was absolutely fantastic! I had just moved from LA and needed a car, ASAP. I have always had sedans but was excited to test drive some SUVs. From our first stop here, Chris was awesome from the get-go. No salesy pitch, just genuine help and love for VWs. I left, to sleep on it and ended up test driving the Alfa Romeo and BMW X3...but ended up back with Chris!! I just couldnt help but 1. fall in love with the Atlas Crossover Sport, but 2. Chris was awesome and definitely deserved my business. He has followed up with me since to make sure everything is going great. I highly, highly suggest working with Chris and Carolina VW-Francesca

We didnt plan on purchasing a car when we did but with Richard Albinos help he made it easy and doable. He fit our budget and made our experience awesome!

Fantastic service and attention to detail!! I love my brand new car. Thank you to Nathan and Chris. Y’all are awesome!

I bought a 2019 Jetta there in January. The salesman told me that it was a one-owner car that was owned by an elderly couple. After I purchased it, I found out that it was a fleet vehicle, meaning that it was a rental car. I never would have bought it if I knew that it was a former rental car.I just called to see about getting service for this car, and ironically the person who answered the phone was the one who sold me the car. I gave him my VIN number and he said This shows it is a National Car Rental vehicle out of New York, which confirmed my suspicions. Before you buy any car from this company, make sure that you do your research and carefully read the Car Fax. The salesman did not share this with me, which he was supposed to. I had to find it on my own. I will never purchase another car from this dealership.

Very positive buying experience from this dealership and Richard Albino. I was able to locate the car via their website, negotiate the price, take a test drive and complete the purchase process very quickly. Process was very transparent and Richard and the team were very courteous throughout the entire process. I would highly recommend Carolina VW and Richard Albino.

I had a fantastic experience at this dealership. My sales consultant, Chris Harmon, was extremely helpful, honest, and informative. I couldn’t have asked for a better experience! I am pleased to say that I was able to walk away with the car of my dreams. Thank you to the entire staff at Carolina Volkswagen!

I had an amazing experience with this dealership! Very welcoming and very helpful. They helped me get into a car that I wanted with out any hassle.Richard Albino Was the one that made it happen! If you need a car, talk to this man. Thanks again!

Thanks to everyone involved at Carolina Volkswagen for helping my step son out with the lease of his first car! It was his first car transaction, so nerves were running high. After going to another VW dealership, I knew we could find better. I made one phone call for him and it was smooth sailing from there with Carolina Volkswagen. They offered 3K less down and $25 a month less expensive on a newer car!! I was even out of town and everyone at the dealership was ready and willing to dive in and help him through the process. When we realized he needed a co-signor, they took my info and still sent him on his way with his new car. I returned the next day for final signatures. They made it easy!He is more than thrilled! We appreciate it very much. I will definitely recommend this dealership over any other local around!Thanks for the exceptional service and a great car!

They are the best!! I drive all the way across town because their customer service is great 👍🏾

Let me just start by saying that Carolina Volkswagen is a top notch, well organized dealership! When I came in, I wasn’t sure if I should buy or lease a car, but after Richard and Danny so graciously spent a lot of time explaining my options I am very happy with my decision. Chris you rocked too!! ;))This is my second lease with Carolina Volkswagen and I will definitely look forward to working with them again.Thank you

First off can I give higher than 5 stars ? This dealership has been God sent. I worked with the Stokes Volkswagon in Charleston SC and it was horrible. I moved here and had the mindset their all the same. I was completely wrong. I was stuck in a car lease that I did not know I had being the last salesmen told me I was purchasing my car. The sales manager Danny, omg he was amazing and made you I left happy not only did I get out my lease I purchased a 2020 Tiguan no lease a 0% interest. Want he do it ? They are super patient, understanding and kind. Understood my frown meant business but I was smiling from ear to ear once I left. And they partner with a lot of companies do my employment took an additional $500 off. Come on now !!! Get in here and do business with them. My sales Guy was Mr Albino he was amazing thank you so much if I didn’t tell you enough this week.

Really had a great experience working with Richard Albino. He was knowledgeable, kind and answered many questions for me. When I called him back to tell him my cousin had found another car for me, he was gracious and offered to help next time--he will be the first person I call!

My friend bought a car here, and we had a great experience. We called Donell looking for a specific car after another dealership sold the one we were looking at from under us. Donell held the keys for us, and was a dream to work with. Nothing but professional service from the whole team start to finish, and we felt the process took a reasonable amount of time and not too long. I would return to this dealership if I needed a vehicle.

Recently purchased from Caroline VW and had a really great experience start to finish. Richard Albino handled the sales experience with professionalism and courtesy to make everything as easy as possible. Chris in finance made wrapping up everything a breeze! I know I’m in great hands, thanks again!

Extremely Dissatisfied.I purchased a car here I believe May 1st, a 2017 Jetta. When I bought the car I was told everything worked perfectly, no accidents and that it was under a certified preowned warranty that Carolina Volkswagen certified themselves. A few weeks after I purchased it, I found out that the heat didn’t work. 6 weeks after purchasing the car, my AC went out. I called the service department, made an appointment, and took it in. I explained in detail what was wrong with my car and the service department rep. did not understand what I was telling him at all. They then took 3 hours to run tests on my car to come and tell me that they couldn’t fix it under the warranty because there was an after market part in my car. They then charged me for running the tests and told me they would charge me to fix the part. I was very angry. My father called them and got them to promise to replace the part for free under the warranty, which they should have done in the first place. I then went back 2 weeks later (mind you I have now gone about 4 weeks no heat and broken AC). My father called the service manager Chris and told him I was on my way and explained the situation again. Chris said he was ready for me. When I arrived, Chris had me explain the situation again and did not even know what part was being installed in my car. He then told me that it would take about 3 more hours to fix because they were running behind and they had to do more work on my car. 3 hours later I left only to find out that my AC still did not work. I waited a few days to make sure, but the issue was not resolved. I have now wasted 6 hours and 2 days of my time on a service department with subpar service and no understanding of how to ensure customer satisfaction. I then called the general manager Richard 2 weeks after my last appointment because my car still was not working. When I spoke with him he was very dismissive and pushed me back onto the service department and told me to bring the car in for them to fix. I explained again that I felt the service department did not listen to me and that they did not fix the car the first two times I was there. He then told me to make an appointment and the department would call me back. My father then called and the manager was very dismissive with him as well, not wanting to take any action towards compensating us for their lack of service or selling us a car with non factory parts after certifying it, he tried to dismiss our case and push us back to get our car serviced with them. I am extremely disappointed in the service departments lack of knowledge and inability to fix a simple issue, and I am also disappointed in the fact that I was sold a certified preowned car and then told afterwards that it had non-factory parts in the car. The general manager does not care about customers at all, and I would never buy or service a car with this dealership again, and I would advise anyone who is thinking about buying from them to go elsewhere.*UPDATE*I took my vehicle to German Imports who was able to diagnose my issue within 30 minutes of having the vehicle. The issue was the compressor and the fans were bad. This should have been caught in the precertification process and when I brought my car in for repairs. There were no after-market parts in my AC as we were initially told. The repair was costly. It is my belief that the dealership knew the compressor and fans were bad and did not want to absorb that cost under the warranty they gave me.

I had the pleasure of working with Donell Richardson at Carolina Volkswagen. He is very passionate about what he does and really enjoys helping people find exactly what they want. He even came in on his day off to make sure I got everything I needed for my beautiful 4Runner! I highly recommend Donell for any of your vehicle needs!

Recently purchased a Toyota FJ Cruiser from Carolina Volkswagen. Worked with Chris Harmon and Danny Poli. It was a 2 hour drive to the dealership and I could not make it before closing time. Chris and Danny were very accommodating and stayed late on a Saturday night. They were helpful and patient... and had great personalities and salesmanship. My daughter loves her new Cruiser. I am truly a satisfied customer!

If there was an option for an 1/2 half star I wouldve chosen that!My daughter who isnt experienced with servicing her car brought her 14 TDI Passat in for a check engine light diagnostic. Anyone familiar with the VW diesel emissions scandal should know that any emissions related issues for that car are covered for 10yrs/123k, even the cost of diagnostic. They said initially that she would have to pay the 135 diagnostic fee and that the EGR valve, (part of the emissions system) was bad, but that was due to something not covered by warranty and she would have to pay 885.00 to get it fixed. They said the looked to see if the emissions warranty applied to her car and that it did not and no repairs were covered.Only after I leave from work & show up at the service dept did they search and find that the emissions warranty did apply to her car. Mind you that this search can be performed from a smartphone so why a dealership couldnt find it is beyond me. I discovered that the part that was said to be the source of the problem, was also under warranty after speaking with VW customer service, contrary to what I was told by the service manager. This is the abbreviated version but so many lies were told I couldnt list them all.Disappointed isnt a strong enough word to describe my experience today. Integrity is shown in doing the right thing even toward the inexperienced and even when you THINK you can get away with it. I will never recommend this service department!

I recently bought a vehicle from Nathan and interaction was phenomenal. Great customer service throughout

Worst dealer in the area. Avoid at all cost unless you want them to take advantage of you as a customer. Just a bunch of crooks working here. I wont even bother calling anyone because they simply dont care about their customers so dont ask me call any manager. If you want to fix things, you call me. Learn how to do real business.

Very friendly. Wife bought another car from Chris. Was a great experience

Best VW dealership in Charlotte- I’ve dealt with some of the other ones and my experience was not nearly as good. Chris Harmon in sales and Chris in finance were both great to work with, very laid back and no pressure. Highly recommend.

Went there for a busted front axle boot.The customer service was excellent. Got taken care of in no time and reasonable price. I would definitely recommend it

As a first time car buyer, I couldn’t have felt more comfortable and confident throughout the process with Carolina Volkswagen. Chris Harmon and Danny Poli went above and beyond, (I’m talkin tracked a car down for me states away), every step of the way. Even down to the dreaded finance office part - it was so quick and easy with absolutely no pressure. I was recommended this dealership by a few people, and now I see why. I can’t recommend them enough now myself! Thank you all for everything.

Danny Poli and Chris Harmon are phenomenal! I have never had an easier car buying experience. They worked with efficiency while paying great attention to every detail. I am new to the car buying process, so they were kind and reasonable when helping me navigate all of it. The two took the time to build a relationship with me and to learn my wants and needs in a vehicle. They were sure to answer all of my questions, explain every option in detail, and found me a great car for a great price. I never felt any pressure to make a purchase. I am so grateful for the time Danny and Chris spent with me at Carolina Volkswagen and the work they put in to ensure my car buying experience was a positive one! I would recommend this team to anyone in the market for a new Volkswagen!

Thanks to Chris Harmon and Chris Gray for a very easy sales transaction. After calling 3 other dealers waiting on return calls, I was able to reach this team on the first try and had pricing in less than 30 minutes. Drove down to dealership and was out with vehicle in less than an hour. Thanks for the exceptional service!

Really happy with my purchase! I love my car! I just want say thank you to Christian and Chris for working with me and getting me the best price for my vehicle!!🙂

Kudos to my team of car experts: Chris, Chris, & Christian! I had a wonderful experience and they were all very patient with my myriad of questions. I would highly recommend buying your new or used car here. Dr. Chris

Went into Carolina Volkswagen this morning and had just the worst experience possible. I called this past Friday to make an appointment for a new tire and rim. The girl I spoke with was very nice and I let her know the situation and what I needed. Never in that conversation did she ask me if I knew which rim etc... in order for them to order the correct one. I just assumed they knew and would order as I shared the type of make/model/year car I had. That should have been my warning. I went in this morning and the man at the front desk was just extremely rude and not customer service focused at all. Essentially turned it on me, saying it was my fault that I hadnt told them to order it. Shouldnt that have been the assumption on Friday when I made the appointment? I gave them the information, and they are the experts, not myself. Then he insinuated that I wouldnt be able to afford the rim and tire. At that point, I asked for the type of rim I needed and for my keys back. When it comes time to purchase another car or have any additional maintenance, I will most definitely not be going to Carolina Volkswagen

Richard helped me out a lot by finding a great car and letting me test drive it and getting to know inside and outside or the car.it really was just an overall amazing experience the whole entire time buying the car.

I had a great experience buying my 2018 Acura RDX from this dealer! Yuriy was super responsive in answering my questions via text and phone before I made the drive up to Charlotte to test drive the car. He even sent a video walkthrough showing the exterior and interior, explaining key features so that I could see them in real time. They made the purchasing process super simple - would definitely recommend! :)

After a frustrating time at another VW dealership I was able to get the car I wanted at the price that worked for me. Kudos to Richard Albino and team for their professional and caring service. I love my new Tiguan!

I stopped in for a test drive-Richard Albino was knowledgeable and helpful. He was professional and friendly, answering all of my questions thoroughly. My plan was to return the next day so that my husband could test drive-I texted Richard promising to arrive within a time window but didnt as the decision had been reached for an alternate vehicle. Richard reached out to me with courtesy and patience and when I texted that we had purchased elsewhere his response was one of congratulations and encouragement. Having been to several other car lots, I appreciated his attitude of grace. Richard sees the person- not the opportunity . Well done!

Had a great experience at Carolina VW. Yuri was incredibly helpful and friendly!! Love the new Tiguan!

Mike and his guys took awesome care of me and my car today. All requested items repaired and Im ready for the first road trip. Cant wait to see highway performance.

Do not believe anything they say, will not stand behind their word. They are a bunch of crooks. In fact, avoid any dealership owned by Dr. Renaldo.

You know that they dont have your best interest in mind. That is just a fact. Proof - $280 for a key. I dont buy that it is going to take a hour to program a key. And I surely dont see the key costing more than $10. I am ok with you charging me 3x the cost of the key. But $140?!? Really?

Big thanks to Chris Harmon and Dani Poli for all the help and the easy buying prosses! they both helped me choose the best car for me and made sure I was happy as well as comfortable!! Everyone was super nice and helpful as well (Chris in financing was also very helpful and talked me through the entire process!)

I recently purchased my second pre-owned Jetta in a year here! (My young adult son finally wised up and sold his expensive sports car!) Loved the personal attention from the ENTIRE staff! Compared prices in not only Charlotte, but also Atlanta, and couldnt find a better deal! The transaction went so smoothly that I kept expecting a glitch to pop up. It didnt! Vehicle plates arrived in a week! No call came that financing conditions were being changed. So different from horror stories I have heard and experienced from other dealerships. I highly recommend the team at Carolina Volkswagen on Independence Blvd!

I had a phenomenal experience at Carolina Volkswagen. The guy I was working with (Richard Albino) was great. He did and got me everything he promised he could do. This is the 2nd new car I have bought there,and will buy from there again.Richard even got me a free fill up a week after I had bought the car. He then texted me a month after my purchase,to let me know if I needed anything he was available.Absolutely great customer service and overall wonderful experience. Thanks for everything.

Please avoid this dealership at ALL cost. Dan and Vinny will make a mistake and then lie about it. Never once did they tell me the car needed to be towed to the dealership to get a new key made. Instead of refunding the 150 paid to get the key made, Dan said tough luck. I will be contacting corporate to make sure this doesnt happen to anyone else.

I am usually not one to leave reviews but feel compelled to share my amazing experience at Carolina VW. I had the pleasure of being introduced to Danny and sales team who’s transparency and no BS led us to a fast and painless purchase of a Passat. We are loving it and would highly recommend them 10x over. Thanks again.

Richard A has taken care of my wife and I for 3 transactions now. Always quick, and I leave feeling like I got a deal. Highly recommended!

Noel was amazing! I went right in, test drove the car, she answered my questions, and helped me get approved! The staff members were kind and supportive! I felt they were honest as well! I drove away in our family suv! Highly recommend! They even filled it up and detailed it!

James Gray was the first person I talked to Carolina Volkswagen. He was so patient and understanding while I detailed my concerns, my needs, my fears. He is such a good listener and he made good on his promise to communicate my needs to his team members. He really went above and beyond by spending time with my six-year-old son while my partner and I made phone calls, finalized the paperwork, and took time to weigh our decision privately. I was so grateful and so truly impressed by the customer service at this dealership. We also worked with Chris Viton, who was an enormous help while we got insurance quotes. He answered all of our questions about the leasing process and was very thoughtful and kind during the entire process. We worked with another Chris who actually completed the transaction for me. We filled out paperwork together and he made the process stress-free, easy, and just really manageable. Everyone treated us like real humans, not like just another customer walking in the door. I truly am completely satisfied and would recommend Carolina Volkswagen 10/10!

Having recently moved to Charlotte, coming to Carolina Volkswagen was simply an attraction to a certain Atlas model Ive been curious about. What I didnt expect, was to feel immediately part of the sales family from the moment I walked in. The culture that Danny is setting forth is one that I reach to replicate with my own team. His entire sales floor, including Richard who followed through my whole sales experience, were courteous, professional, and made sales what it can be - fun! Honestly, I wish I had a reason to come back...and not just for the free carwash. Without a doubt, this sales team is impeccable. You will not be disappointed, but know that your chances of walking out with new keys in your hand are extremely high!

You have to work with Chris Harmon. Concierge above and beyond service. 10/10 recommend.

I wish I could give ZERO stars. WORST service in the auto department. TOTAL CROOKS! I have been going to this VW dealership for 4 years. I only get my car serviced by the dealership. I scheduled a routine oil/tire change and planned on spending the $100.00.I went in for my service and after reviewing my car I am told by the front desk attendant that I SHOULD Have had all this work done on my prior visit. I SHOULD HAVE had a bunch of filter changes, spark plugs, brake fluid flushed and I was told I needed to NOW spend $700+.WHY wasnt I told on prior visit that I needed the critical items changed and I would have said YES. In hopes to spend $350 at that visit and then informed I would need additional services at my current visit. This would provide me the opportunity to budget.THIS is entirely VW responsibility to provide ME the customer the correct information. I am PAYING for this customer service.I spent 11am to 1:30 arguing over this cost and how they should split the difference with me since this was on their end. I asked to speak with the owner of the dealership. I was denied access to speaking with them.The autopart manager was trying to justify and started debating me on my cost of my SHOES!!! I understand what MARKUP IS SIR....and I bought my SHOES for HALF the retail cost. What does that have to do with my CAR?? SHAME ON THIS DEALERSHIP.....I was given a basic 10% discount and I told them they have LOST my business forever. DO NOT GO HERE!!! There are other VW dealerships and local business that will be HONEST!! THIS PLACE IS NOT!

Everyone was very nice & helpful.

We were very pleased when we visited Carolina Volkswagen and spoke with Richard. He was great, super informative and helpful. I would suggest visiting Carolina Volkswagen if you are interested in purchasing a Volkswagen car.

Best car buying experience I’ve had so far! I said I would never buy a new car but there was zero pressure and everyone involved was so friendly. I had an appointment to meet with Chris H. He had the car ready for me when I arrived, I loved it, came back Monday to complete all paperwork and drove home in a brand new Atlas Cross Sport! Thank you for making it so easy!

I had a wonderful experience at Carolina Volkswagen. Danny, Richard, TQ, and Chris provided exceptional customer service from the moment I contacted the dealership and walked in the door until driving away in my new Atlas. Everyone was very personable and extremely helpful every step of the way. I’ve thought about the experience many times since my purchase. Thank you, Carolina Volkswagen. I love my new car!

My family and I have bought over 13 cars from VW in a 10 year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give our business to a place that lied straight to our face to make a deal and then gave us the run-around saying someone mispoke when that deal was made; this was a very deceptive business practice. We were brushed off without a single apology on their behalf to customers who stood behind them all these years. This dealer has been lacking for several years now but the staff they have at the moment has got to be the worst. It doesnt matter how many times they gut the place down if they keep hiring morally questionable people.Now they are going to reply asking us to to talk to their General Manager but unfortunately, he did nothing to help this situation when we directly called him before. Please, do yourself a favor and take your business somewhere else where they actually value you as a customer. Years of being faithful to Volkswagen didnt pay us well.

Showroom is all new re design ready for the New Year ! Come see the new staff and ask about the weekly specials!

I had an awesome experience shopping here, Charles, JJ and Doug were all awesome from sales to financing. No pushy or sleazy tactics here. I highly recommend

I had an amazing experience with the team at Carolina Volkswagen. I worked with Chris Viton and his manager Danny and their team is fantastic. They took the stress of buying a car away by being friendly and listening to my needs and not giving me the run around. They worked with me to ensure I walked out with a car I loved and a price that I was comfortable with. All of the prep work I did prior to decide to buy the Tiguan SE paid off as I now am quite happy to be part of the family. I also can note that I came today for help with my Apple Carplay. Donnell helped and he was amazing also. Not only did he help with the carplay he also showed me even more helpful tips and tricks with the car. I could not recommend the team enough.

Couldnt recommend Chris enough. His knowledge of the vehicles hes selling is impeccable. He answered every question my husband and I had about the VW Atlas. As soon as my feet hit the parking lot I was wanting to see the numbers. No sense in looking at something I cant afford. He jumped right into that and didnt try to push us into the top trim level like a previous dealership had done. He was personable yet professional. The dealership negotiated well (my husband even got some pizza out of the deal haha). To be honest my husband was not a fan of VW brand but Chris and the dealership were able to give advise and statics to back up the VW brand. We left very happy with a 2021 Atlas SEL.

My husband and I worked with Val and Danny and they BENT OVER BACKWARDS to help us get into a new car. They got our rate low and helped us keep our monthly payment low as well. It was such a pleasure to work with them. We came to the dealership after working with someone else at a different dealership and the experience was so much better here, we had their full attention and we even kept them after closing (so sorry) but they were so cool about it. Will definitely bring my car back for service and everything in the future.

Chris Harmon and Danny Poli are the dynamic duo! why it took me 3 visits is beyond reason...I knew I love this car! They knew too and stayed in contact with me. No pressure just looking out for me. I felt comfortable and left very happy.

Chris was such a pleasure to work with! He truly wanted me to be happy in my new Volkswagen and made sure that happened. Chris and Danny were both so great to work with and the reason why I keep going back to Volkswagen

I visited within the last week. I had been in communication with Richard Albino as I lived out of town. He was great! Very down-to-earth. I found a vehicle in my town that I purchased, but Richard did not make me feel bad about it. He even congratulated me on my new purchase and still thanked me for giving them the opportunity to serve me. All in all, I had a very great experience.

Went searching for a new car. My wife and I found a Volkswagen Passat Wolfsburg Edition it was a nice car. We went home and looked the car up online and found out the car wasn’t available. So my wife and I decided to go to Carolina Volkswagen and check their inventory. Glad we did. Once we arrived at the dealership we got out and started walking around looking at cars. After a few moments a salesman came out an introduced himself. His name was Chris Harmon. Chris turned out to be the consummate professional. We told him our story, and what we were looking for. He listened attentively asked a few more questions then led us over to the Passats. After looking at the New models we walked over to the Certified Pre-owned and there it was, a Passat R-Line w/Comfort Pkg. a really nice car. We took it for a test drive as well as an SUV and fell in love w/the R-Line. The rest is history we chose the R-Line. Through the whole process Chris didn’t try to pressure us or hound us into buying a car. Thank you Chris.

I LOVE THE TIGUAN I BOUGHT FROM RICHARD AT CAROLINA VOLKSWAGEN, and I loved my experience! Car buying is stressful!!! But Richard Albino provided excellent service and made my buying experience so smooth. I just relocated to SC from NYC during the pandemic, and I dont know where I will ultimately live, however, I do know that I likely will only shop at Carolina Volkswagen for my future cars. I was expecting a nightmare, but it was a dream. So grateful! Thank you!

A solid dealership with great deals. The pros - they took care of me after their salesperson miscommunicated the deal we reached, and on a separate occasion they comped me for patching a tire after an unfortunate puncture. You can tell they value customer satisfaction.One star removed during COVID because most the salespeople Ive seen have been walking around without a mask, and I overheard a few other employees goofing in the corner with some inappropriate conversations among themselves (think either politics or religion -- not appropriate within a customers earshot). Nitpicky, but worth noting.

Had a great new car sales experience working with Chris Harmon at Carolina VW in Charlotte off Independence Blvd. He was very nice and knowledgeable of VW products. He worked with us to get a great price and made the taking possession of the car quick and easy. I highly recommend!

Richard Albino was so patient and professional with me. He truly cared about finding me the best fit. He followed up with me and made great suggestions. I hated to tell him I found something elsewhere. He was very cool about it though. Ask for him. Youll love him...

My wife and I recently bought our new VW Atlas from Carolina VW. Danny (the manager) and Chris (salesman) were awesome to work with. Easiest transaction Ive done when purchasing a vehicle. It was awesome to have a real person answer on the 1st ring or two, let alone have it be the manager. Great customer service! Cant recommend them enough! What are you waiting for?!?! Give them a call!

Great experience with Chris! He was very patient and understood my needs and knew the cars well! He went above to accommodate my schedule. Would send my friends there!

I had an awesome experience at Carolina Volkswagen. Chris Viton sold us an awesome ride and he provided excellent customer service. The team at this location will take good care of you. Buying a car is a big deal and they definitely are there to walk with you and ensure your peace of mind.

Service department is great