Natasha Ferrini she is so helpful :)

Customer service was excellent and on point. I gave 4 stars only because 3 out of the 4 products I asked for were out of stock. Everything else about this store was excellent.

It was near closing time and there were still two other guests needing assistance, but Fabiola still took the time out to help me find the right foundation and answer all my questions with the sweetest customer service. Highly Recommended!

Miss K was wonderful ( south park mall)Her customer service is fantastic

Nice! I go all the way up there from Lancaster, not a sole was working the counter. Asked the very nice ladies at the next makeup booth, there competitor. They said no1 was there all morning. Poorly ran.Has to wait 45mins to buy some makeup.Understaffed.

I was traveling to Maryland and stopped in Charlotte to do some quick shopping. Bri and Kim made my experience amazing. They were extremely helpful and made me feel like a valued customer. Kim was working in the store by herself juggling customers but still came over to check in me and help me create my custom palette. Once Bri arrived, she also came over and talked with me and also helped me and provided product recommendations. They answered all of my questions and were so pleasant, they made my experience fun. Honestly, this was my best MAC experience ever. I will definitely shop with them again.

The last three visits to the store In SouthPark where rude. There’s a gentleman there with dark hair he has the nastiest attitude. Short and condescending. I’m usually buying off the website, as I have purchased hundreds of dollars in there makeup. Not anymore. He helps them white customers in a heartbeat. But my brown skin was too much. I’m done with Mac altogether. I can buy makeup higher end than this. Pat McGRATH...

I shop here way more than I should, just because of the people. Talk to Bri (the manager) or Jason. Theyre amazing.

The people are friendly and welcoming and know there stuff

Very poor customer service. i wanted to buy an waterproof eyeliner i stand in the line for almost 40 min. no one was willing to help find it.

Great Service....Bri is the bomb!

I absolutely Love all Mac Cosmetics!💜

Jason and Daniel were so amazing and helpful!

I love Mac products because they have bright colors that compliment my skin tone. Every Time I have purchased items here the cashiers have been polite and helpful.

Kathy at the south park mall in charlotte nc is amazing!!!! Her boss needs to know this. Actually that whole little store down there is awesome and the people there are real, fun, helpful and i love their energy

Some women who worked there ripped me off (stole $15) when I was returningsomething. Sephora had way better customer service!

Terrible customer service. Absolutely unacceptable!I walked into the store during the bogo sale and was determined to get multiple things that I have been eyeing and this was the perfect opportunity. I was the only customer in the store and the salesperson ( his name was Jason) was all agitated and had attitude. When I asked how much specific items were because the way MAC has so many categories and prices written can be very confusing, he blatantly told me to just read the price menu. I had a list of blushes I wanted to buy and was asking him to show me what they looked like and he told me you need to help me out, basically asking me to look at each one by myself . At this point you might as well make the store a self serve counter. A salesperson should be first of all knowledgeable about the products and be willing to help. For someone to treat a customer so outrightly rude is astounding to me. If it werent for his terrible service I would have spent so much more. Mac needs to step up their game to compete with the other brands today. Make pricing easier to read, and have your products ready for customers to purchase within arms reach and not stowed away.

Great customer service! This will be my go to location from now on

Very poor customer service. The lady that did a poor job helping me had kind of a dirty blonde hair and looked like she could be in her late 30s or early 40s. Even though I was the only one in the store, I felt like she was trying to rush me out. I went there to buy lipstick and foundation. She didnt recommend any products or suggestions even when I tested the lipstick on me. I ended up wanting to buy lipstick but they didnt have the color I wanted in stock. She was way more eager to send me to the MAC in Nordstroms. Im glad bcuz they provided the customer service I shouldve received and I ended up spending alot on products. Based on my experience I recommend anyone that plans to go to Southpark mall and purchase MAC products go to the MAC section in Nordstroms, not the MAC store across from Aldo shoes.

3 stars only because the employees arent the best at color matching

Pass. Visit camera ready cosmetics online instead, or just buy NYX brand

Awesome Store! Awesome Employees!

Amazing artistry and customer service! I learned so much!

Love it!! Jason is fantastic and keeps it real!!!!

Love the color choices!

Staff was so nice!!

Bri was great!!!!

Friendly and attentive