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Joe Maus Mazda
6735 E Independence Blvd, Charlotte, NC 28212, United States
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Joe Maus Mazda
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Review №1

These people are amazing and helped me and my wife get into a new CX9! Dalton was the best help we have ever had buying a vehicle and was not the typical pressure salesman, he helped educate and gave the best guidance on what would work best for us. This place is highly recommend and if you are looking for a Mazda or any vehicle Joe Maus Mazda is the place to go!

Jo
Review №2

Overall a great experience! Was able to purchase a Ford Fusion Hybrid.With the help from Myles, Scott, and Sam. 😊Very grateful for their support and service!I am excited about my car, cosmetically it’s beautiful and drives well.It’s been a pleasure!Thank you Joe Maus Mazda Team.

El
Review №3

Joe Maus Mazda is the best dealership I have ever done business with! Mike Brooks is outstanding providing his knowledge, expertise and professionalism from the first phone call (picking up on the first ring) to finding the perfect fit for me in choice of vehicle and pricing. Mike and the team were extremely accommodating, warm and friendly and provided me with a great deal in financing followed by detailing the car then filling up the tank! I am very thankful and grateful to Mike, and the staff, for putting me into a very affordable Mazda CX-5 that I will feel safe and comfortable in for years to come! Thanks for the awesome service, a stress-free experience...and great coffee!

La
Review №4

I really can’t say enough great things about my experience here at Joe Maus Mazda! Noah Stanley was my salesman and I was very comfortable working with him. I felt well taken care of and also felt absolutely no pressure. He was extremely knowledgeable and helpful. Of course Hannah in finance was amazing as well and she explained everything very clearly! I would highly recommend this dealership if you are looking for your next vehicle!

Na
Review №5

Great experience at Joe Maus Mazda. Tyler was extremely knowledgeable, professional and just a nice young man. Made shopping for a car pleasant. Great selections and fair pricing. I highly recommend J Maus Mazda for a wonderful buying experience.

Ke
Review №6

Joe Maus Mazda was an easy and pleasant car buying experience. Scott & Grant listened to what I actually wanted and got me the exact car I wanted. They were patient and answered all of my questions! Would highly recommend using this dealership.

Am
Review №7

Alex in the service department made a difficult day so much better. He was on top of everything, including communication. It is quite a drive to get there for us, but I will return for that excellent service. Alex even helped out my teen who is just learning about auto services!!! Thanks Alex.

Ti
Review №8

Nothing but a positive experience here! Mike was awesome! Not only did he search high and low for the specific car I wanted, but he also took the time to explain/show me how to use all of the cool features in the 21 mazda 3. The premium+ package has so many different features, so it was super helpful that the time and care was put into making sure I could use them! This business is actually family owned and operated, youll notice many of the employees with the last name Maus on their name-tag. Love that! The finance team worked really hard to get me approved with favorable terms and explained each step. From service to sales, to finance, these are very pleasant people to do business with!

He
Review №9

I came in and handsome young man name Ty Hamilton help me out find a perfect vehicle for me. I didn’t had greatest credit however he got me into low interest rate with payment i be comfortable with. Thank you once again go see Ty!!

ch
Review №10

We had a great experience at Joe Maus! Our salesperson Dalton was very engaging and knowledgeable. They offered us top dollar for our trade in and they were able to get us a great interest rate. I will definitely come back to purchase vehicles in the future.

Da
Review №11

This was our first time visiting Joe Maus Mazda. We were looking for a used car for our daughter and Mike helped us find exactly what we were looking for. He was super friendly, professional and very knowledgeable. A completely non-stressful car buying experience!! We would definitely shop here again! Our daughter is very happy with her car and we are happy too. Thank you!!

Da
Review №12

Made it up there today with a friend of mine to get some keys made. Great experience overall, Tyler Hamilton helped out a lot making sure everything went smoothly. 10/10

Sh
Review №13

Mike Brooks is a great person with a huge personality. I love his drive and enthusiasm. He did a great job helping us make the right decision. Lets just say was overjoyed with the purchase and the customer service.

Se
Review №14

Worked with Grant. Very upfront and honest, no surprises. Also a really nice guy, highly recommend asking for him if you go with Joe Maus Mazda, he made the sale easy.

Ch
Review №15

Great price, friendly, competent and efficient service. Love supporting a family business. Everyone we met during the process could not have treated us better. Thanks to the team at Joe Maus for selling me my dream car!

Ke
Review №16

Mike Brooks was fantastic to work with. He was a straight shooter which we greatly appreciate. Absolutely in love with my CX9 Signature Series!!

Va
Review №17

We have been using Joe Maus Mazda now for our vehicle needs for awhile but I really need to praise them for our last experience. Mike Brooks really went above and beyond for me and my daughter. We are going through a hard time in our life and had come to a crossroads where we needed to trade our 2017 Mazda for a new vehicle. Even though my daughter loved that car, Mike made us feel right at home and helped her Feel better and confident about the purchase of her very first car every step of the way, paying attention to detail and keeping in mind our particularly sensitive issues. We are very happy with her new car And will definitely be recommending to all friends and family!

De
Review №18

I recently went to this dealership and had a wonderful experience!Really outstanding team. If you decide to buy a Mazda or perhaps another dependable used vehicle please consider this place. Ask for Myles... he like aKeebler Cookie uncommonly good😃These folks genuinely make you feel comfortable purchasing a car.

Ch
Review №19

An absolutely fantastic car buying experience. Mike and Sam made everything extremely simple, and were helpful every step of the way. Could not recommend more! I will definitely come back here in the future.

ma
Review №20

Very professional. Great communication. Good follow up. Nice waiting area. Fair prices.

An
Review №21

George was great! I was treated like a Queen and got my Dream Car-a Mazda Miata! Truly great experience buying a car. Usually as a woman, I have been talked down to but not at Joe Maus. I was treated with respect and the staff made sure I understood the terms and the car! Thank you, Joe Maus! It was worth the drive from Columbia!!!

La
Review №22

Very enjoyable process; Jarell is such a joy to work with. Excited for my new car! :)

El
Review №23

I had a great experience at Joe Maus Mazda! I came in exactly a week ago looking to purchase my first car. I told the salesman Sam what I was looking for and he found the perfect car for me and was very professional. The process was very smooth for buying my first car, especially after moving from out-of-state only a month ago. Mike Brooks was also great! He was very clear and made the whole process easy to understand for a first-time buyer. He also took the time to walk me through all the features of my new car and even offered for me to come in at any time to run through them again if I had any questions. I ended up leaving the day of with the perfect car for me! I just picked up my plate today which also went very smooth, no hassle. I highly recommend Joe Maus Mazda!

Mi
Review №24

I had a great experience leasing a car with Joe Maus Mazda. Noah was great, very professional, efficient and fast, no BS car salesman games or tactics whatsoever. We finished the deal in 15 min over the phone, I am very happy. Vehicle is exactly as advertised and I am happy with the lease numbers. No doubt, I will would do business again with them again.

Mi
Review №25

Can’t say enough good things about this place. Love coming here to get my car serviced. They always keep me up to date and get me in and out as soon as possible. Great staff and atmosphere! Will definitely always get my car serviced here.

Av
Review №26

Big thanks to grant for going over all the features on CX-5 and making sure I understand how to use them and made sure I got the right vehicle for me!

Ri
Review №27

This is our first Mazda purchase, I communicated via text and email with Mike Brooks, he was prompt, professional, and knowledgeable about his products!!! We made a deposit (unseen) on the ‘21 CX-5 Carbon Edition on a Thursday evening, we were going out of town the following day, for him to hold the vehicle until Monday when we returned. Unknown to us, he never ran the card and did it on good faith! Upon returning from our weekend trip we arrived at the dealer shortly around 5:00pm Monday evening, bought the vehicle, and finally left the dealership around 9:00pm, two hours after they closed!!! All the staff was helpful and prompt in every aspect of the buying process!!! We received top dollar for our trade with minimal haggling!!! The process was streamlined and fairly simple compared to previous experiences at other dealerships… Ask for Mike, you won’t regret it!!!

Ma
Review №28

The Joe Maus team did an excellent job and did their best to make my purchase easy. They even accepted my trade without seeing it and offered me top dollar. They then drove to my house to pick it up. I’ll definitely revisit this dealership when the time comes.

Gi
Review №29

Joe Maus Mazda exceeded my expectations when it came to the car buying experience. I worked with Grant and he was extremely knowledgeable and helpful. He answered each question I had and made the process very smooth. I will definitely return for my next car purchase and recommend Grant to my friends and family!

Jo
Review №30

I have been searching for a vehicle for my son. I been to many dealerships and even tried the online option, nothing was working. at Joe Maus it was like a breath a fresh air these guys really do care and have your back all the way. The process was fast and pleasant. My Sales person Noah was on point, Scott the sales manager got the deal that I wanted very quickly. Even the finance was fast and easy and painless. I brought the car in after the sale to have service looks and a minor thing I did not even have an appointment they took me in right away. The shop Forman explained everything to me and I was back on the road in no time. This is a class act dealership all the way and I will be back and recommend them to anyone. Thanks everyone you all Rock!!!!!!!!!!!!!

Mi
Review №31

Shopping for a car for my daughter & came across a vehicle we both liked on Auto Trader. Scott & George we’re both great to work with & very polite.Both my daughter & I are extremely happy & would recommend these guys to anyone.

Ch
Review №32

The experience I had at Joe Maus Mazda was phenomenal! I got the pleasure to be serviced by two people, Sam and Tyler.Sam made the buying process very easy for us.He had all the paperwork together and ready for us when we arrived. I live in greensboro so this was a very big deal to me to save time. Unfortunately the bank that I was working with took so long that it didnt matter. But even with that happening Sam understood and still made sure to do his part and ensure that we were comfortable by explaining all of the forms and telling us to take our time, no rush. Sam is truly a professional!Tyler was very courteous and attentive right from the beginning.He made sure the line of communication was always open so I could text or call if I had any questions about the vehicle. He was very direct and clear with how things would go as far as the buying process. He even made sure I got home okay, which was really nice. As stated before I live in greensboro which is an hour and a half away. Tyler is a very good addition to the company!The crew at Joe Maus Mazda were extremely friendly, funny, and professional. My family and l felt like family!!! Thank you ALL again for the wonderful service that you have given us and the unforgettable laughs!!We will definitely be going back in the future!!!

Je
Review №33

Great experience! Thank you! Drove 2.5 hours to purchase a CX-5 for our daughter! We were in and out in 30 minutes! My husband drove it home and now he wants one! One of the best car buying experiences we have had! Thanks Scott and Noah!

Gr
Review №34

Tyler was awesome! He helped me get into my dream car definitely recommend asking for him.

Ty
Review №35

Grant was fantastic. Great customer service and found the right car for me

Ma
Review №36

The service department at Joe Maus Mazda were a life saver! They turned what could have been a bad day right around.Me and my fiancée were closing were set to close on our house when we found a dreaded nail in our front tire with it almost being completely flat with us knowing there was no way we would make the hour drive to our closing. When panic started to set it we decided to give the Service Department at Joe Maus Mazda a call. I was greeted by Priscilla Gomez who went above and beyond to ease our stress. She quickly arranged a loaner for us while we had our Mazda towed. Once greeted there, Brandon inspected our tire as we were checking in and informed us that the best approach would be replacing both front tires as the nail had punched directly in the sidewall and the tires both were low on tread. We got a quoted two new tires and Priscilla was very helpful knowledgeable to pick the best two to fit our budget!We left in our new loaner and were able to close on our house and pick up our car ready to go all in the same day! None of this would have been possible without the help and care from the great service team at Joe Maus Mazda!I’ll be sure to come back for any of my automotive needs and I recommend everyone to do the same!

As
Review №37

Great experience! The guys I worked with were all very helpful and easy going. Worked with me a lot and got me into a great vehicle with the specific things I wanted. I will be back for another one in a few years!

cr
Review №38

Staff was super friendly and helpful, great selection of cars, special thank you to ty for showing me around and being helpful

Ch
Review №39

After my GMC was totaled in a wreck, I needed a new suv quickly. I visited many dealerships and what brought me back to Joe Maus was not only the CX9, but the people that work there were far superior to ANY dealership I went to. Salesman, Jamarcus, was attentive, professional, informative, educational and very responsive. The rest of the team was amazing as well. It is apparent this family owned dealership takes pride in their business and treats buyers like one of their own.

Ch
Review №40

While car shopping is never pleasant, this dealership is low pressure and customer minded. Massage chairs in the showroom made waiting quite enjoyable. Sam took good care of us and was great to work with. Would recommend.

Du
Review №41

Mike Brooks should be running the show he was great. Awesome job getting me exactly what I was looking for. I will recommend him to anyone looking to buy a car.

Di
Review №42

We had an amazing experience at Joe Maus Mazda. We were shopping around to buy a car for my daughter and we happened to end up there first. Unfortunately the car we were looking at was sold but they had another one and worked an amazing deal for us. Noah was our salesman and Jack was one of the managers and between the both of them we got a great deal on our Mazda. If you are ever around Charlotte in search of a Mazda be sure to go there 1st. You wont be disappointed. The entire staff is friendly and very helpful. If I ever need another car we will definitely go back there.

Ha
Review №43

It was so lovely working with George at Joe Maus Mazda. He worked with us all day to help find me the perfect car and work within my budget! Happy to report I’m a new Mazda owner:)

Ma
Review №44

God knew what He was doing when He sent us to see Sam (finance) and Tyler (sales) for our travel options. My wife and I looked at the big name car lots, high end lots and the mom and pop lots... and God brought us back to Joe Maus Mazda on Independance Blvd. When we walked into their showroom door, we had all these thoughts in our head of what we wanted and what we wanted to pay. Sam and Tyler took our information and gave us OPTIONS, they took care of us like we were the only people that existed!! These guys are THE BEST, if you are in the mood for a new or used vehicle in this crazy time, Joe Maus Mazda is the place for you!! Ask for Tyler or Sam and allow them to work their magic like they did for us. I am DEFINATELY buying another one from them!!

Le
Review №45

Miles was the best! My husband I went in with a very set idea of the kind of vehicle we wanted and at what price we wanted to pay and Miles was willing to work with us (and our budget) to get us into the car we wanted. The whole team was very professional but personable and fun but Miles, especially (shout out to Brooklyn!). We never felt super pressured to buy like you do at other dealerships. I love how everyone answered all of our questions and checked in with us to make sure we understood everything we were signing. I definitely suggest going with this team if youre in the market!

Le
Review №46

Sam Girmai is the absolute BEST!!! My family and I were so well taken care of! I am so HAPPY that we chose Joe Maus Mazda. Our experience was amazing because of Sam! Sam showed us all the right types of SUV’s we wanted, he listened, provided snacks and drinks, & even took the time to make sure my 5 year old niece was happy!! We had LOTS of snack options, Disney on, and she even had her first back massage with their back massagers 🔥🔥 We walked out with our first 2021 SUV Mazda and we all couldn’t be more in love!!!! I look forward to keep shopping with Joe Maus Mazda!! & thank you Sam for being the man!! 😊

La
Review №47

I could not say enough good things about the service and experience we had at Joe Maus Mazda. Not your typical car buying experience, they worked with us and gave us time to discuss our options. No pressure or overselling. We also thoroughly enjoyed talking with Myles and also appreciated the service from Jack and Mike. Very happy with our decision and glad we stopped in.

Na
Review №48

Excellent service team! I always bring my daughters Tribute to Joe Maus Mazda for service and they always do a great job!! This mom needs to know her girl is safe. I trust Joe Maus Mazda to make sure what shes driving has zero issues. Thank you Priscilla and the whole team!

Ma
Review №49

Dalton at Joe Maus, hooked me up big time, and I remember the last time I was at a Mazda dealership it felt like it took 4 hours, but I think I got the car, paperwork with the whole team in like 1 hour. It was awesome. I would definitely recommend asking for him!

Ed
Review №50

Noah, Mike, Jack and Hannah did an amazing job making sure my two sons had dependable cars. Their service was impeccable with the utmost respect and care.We are so thankful we chose Joe Maus Mazda.Thanks Team, job well done.

Ha
Review №51

The other day I went to go look for a Mazda, and going to Joe Maus Mazda was the way. Grant showed me many different models and narrow down my search to assist me in getting a vehicle. I would recommend him to anyone looking to buy a Mazda.

Ki
Review №52

This establishment was absolutely amazing. They make sure to go the extra mile and offer you every option imaginable. Dalton was amazing. Super nice and relatable. He really made me feel at home and helped me decide what car was the best fit for me. Great service! Great people!

Da
Review №53

Awesome dealer with awesome people. Jarell was great, very helpful and good at finding the vehicle that best suits ones needs. Not pushy, which is a must for me, and very professional. Would recommend anytime.

Am
Review №54

My car shopping experience was perfect at Joe Maus Mazda. Jamarcus was our salesman and we couldnt have asked for better. He was knowledgeable, personable, answered all our questions and wasnt the slightest bit pushy. Highly recommend this dealership if you are in the market for a Mazda - ask for Jamarcus!

Ou
Review №55

Best experience I’ve had at any dealership. Mr. Grant really made my visit feel comfortable and not rushed. He made sure the car I bought was the car I wanted. Will continue to shop for my vehicles here as long as Grant is there.

De
Review №56

I wish to recognize Alex Rodriguez in Service for being the best, nicest service tech I have ever encountered. My car had a problem which was hard to trace. Alex made several passes at tracing the problem with the tech and communicated throughout the process with me. He also educated and explained car stuff I dont understand. Great service by him!!!!!

Lu
Review №57

The Service Department is top notch! I bought my car from here and that was a great experience, but the service department is probably the best in Charlotte! They are always willing to sit with you and help you understand what is going on with your car, and they are willing to try to accommodate you whether you need a loaner car or you need something while you’re waiting. I trust this team for all my car service!

Da
Review №58

The professionalism of the employees is second to none. Answered any questions I had and provided multiple options to finance. Great customer service. Special thanks to Dalton McLean for helping me through the entire process

Th
Review №59

Grant Moore is the guy to see! Things went smooth and the sales managers made things possible! Definitely recommend checking them out!

Bo
Review №60

Abi was a great help! She was amazing! I got the car of my dreams because of this wonderful young lady. Keep up the great work! I’m coming to her with any next purchase I have in the future!

No
Review №61

This has been the worst experience when buying a car. We bought a car a couple of weeks ago and we went to Independence Mazda because they were recommended by a family friend. We now regret having bought a car from them. When we chose a car we liked and we asked the salesman Sam, what the price was or anything about the financials on multiple occasions his response each time was expensive with a smirk on his face. We were told that the car would get an oil change, which we thought it did but when we were driving down to another state because of a family emergency the car started to warn about an oil change due, so we call them and they said they just forgot to reset the computer and we trusted them, but when we look at the oil change sticker on the left corner it says that the last oil change was supposed to be at 43,431 miles, when we bought the car it had a little over 55,000 miles, meaning no oil change had been performed and they lied about it. The next thing was about the monthly payment, we were told the first payment would be on August 8th, but to our surprise it was charged not even 2 weeks after we went to buy the car, so a month before they said the first payment was due. When we called to ask about it they said it shouldve been explained to us by Hailey, which it wasnt. Lack of communication seems to be something they enjoy. The last thing and why we decided to write this review is that we went to pick up the license plate because they didnt want to mail it as it could get lost in the mail according to them, well to our surprise once again, they gave us someone elses license plate and registration. How unprofessional and irresponsible do you have to be to make that mistake? Do you know what couldve happened if the police pulled us over and the license plate and registration belongs to someone else? They have made what shouldve been something exciting into a horrible experience, and not only that putting our safety at risk because they lied about a service they were supposed to perform 10,000 miles before we even showed up to purchase the car. If youre thinking of buying a car do yourself a favor and go somewhere else because theyre unprofessional, and irresponsible.** Regarding your response, that is funny considering the fact that I just put the tag on the car last night myself. Also love how selective you are with what you respond to, completely disregarding the other issues encountered with your store.

Sa
Review №62

I’m truly recommend Dalton McLean to help you with your purchase.. thank you Dalton for all your help making our dream car come true, we were looking for an amazing sales person and the perfect dealer and we are so glad that we finally find it..

Br
Review №63

Mike Brooks was incredibly helpful with getting me into my new Mazda CX-5 this week. He was very thorough and happily answered all of my questions to help understand the process and get the payment within my budget. Thanks Mike!

Mr
Review №64

A big shout out to Michael Brooks! He did an awesome job working with myself and my husband in getting us into a new Mazda 6 and CX-9. Very knowledgeable, professional and most importantly NOT PUSHY! 👏Tom Jordan (sales manager) was also a pleasure to work with too! Would definitely recommend this place if youre in the market for a new vehicle!A+ all the way! Thanks again!

Ra
Review №65

Beware when purchasing from these Guys. They will lie about what they give you. I did the entire transaction over text so I have proof on writing. They offered me $1,100 on my trade in with a $300 credit. When they brought me the paperwork I was at work and busy. I assumed they were an honest business and would have the same information as we agreed upon. Turns out they only gave me $700 for the trade in and not the $300 credit. I immediately tried to fix it and text them. Mike told me it was his mistake and he’s get me the proper paperwork tomorrow. It’s been 3 weeks and the last message I got was to let them repo it if I don’t like.. or upgrade and get a “sick deal”. Beware of these scammers. They will pressure you and answer every question but not stick by their word.then once they stole your money they tell you to go and deal with it. Horrible customer service. Liars about the pricing and after I refused the “extra warranty” somehow ended up with 2k package on the car that included putting Joe’s Mazda stickers on my car. Yep they charged me $2,000 to be stuck with their promo stickers. Horrible experience and they pretend to care but actually are worse than the used car places. Buyer beware and don’t trust these guys

Ga
Review №66

Joe Maus has a seasoned service department that goes the extra mile to help out their customers. Priscilla and Bobby are excellent advisors and have always given us their best effort. I was so happy with the service we bought a car from them. We will definitely go back when it’s tome to upgrade.

Ma
Review №67

Jim Irwin was the absolute best with helping me find the exact car I wanted; not only with the finding but the financing as well. Dealership is very clean with great amenities.

As
Review №68

The technician that diagnosed my vehicle was completely wrong about the repairs that needed to be done on my vehicle. I feel that they were just trying to get over on me and have me waste a bunch of money for unnecessary repairs. Took my car to South Charlotte location and the only thing that my car needed was an alignment and new tires. Gotta love the way this establishment takes advantage of people like this.

Li
Review №69

I had a great experience at Joe Maus Mazda. Sam was really great and was willing to work with and get me exactly what I needed and would fit my budget to make sure I could get my car. Everyone there was super nice and I would recommend joe Maus!

Ra
Review №70

Grant was very helpful and super nice as a sales person. Thanks

St
Review №71

I had a great experience from start to finish. They got me everything I wanted and more. Sam was a huge help and didn’t make me feel anxious at all throughout the process. He went above and beyond in my opinion.

Be
Review №72

I was able to make an appointment same day! For my first oil change and rotation. Everyone was very nice, friendly and accommodating.

iv
Review №73

Had the best experience with Myles! He is so funny and makes the process so easy. We came from the Pineville location after having a terrible experience with the manager. There was no pushy or sketcy feeling at Joe Maus and we left with a brand new car exactly what I wanted! Ask for Myles!!

Ch
Review №74

Had to get a new transmission in our 2014 CX-5 and they did a wonderful job keeping us informed on what needed done, how long it would take and the price. That said, based on price alone, its cheaper to do minor upkeep yourself and leave major work or milestone maintenance to the professionals. Also, there were a few snags in their electronic communications that they said would be addressed with the company who maintains that side of things. Overall, a pleasure to deal with.

Ke
Review №75

Grant gave me a great experience at Joe Maus Mazda! He helped he find the exact model I was looking for! Would recommend!

Br
Review №76

Had a great experience working with Sam and the team at Joe Maus Mazda this weekend. Sam was very easy to work with, very knowledgeable and straight forward. Im happy with the deal that I received. I would highly recommend buying at this dealership.

br
Review №77

We recently purchased a cx9. As soon as we walked in Myles greeted us. We worked with Scott, Tony and Hannah on our purchase. All of them were very nice and accommodating. I would recommend everyone to work with these people. We are extremely satisfied!

Jo
Review №78

If you are looking for a new vehicle i highly recommend speaking with SAM! Great service! Not pushy! Just met my needs on my new vehicle with literally no hassle or games! I really had a great experience all the way down to the paperwork with huanna she was awesome as well!THANKS! LOVE THE NEW MAZDA!

Be
Review №79

We have been extremely happy with our 2 purchases from Joe Maus Mazda dealership. We purchased a Miata MX5 in 2016 & a 2021 Mazda CX5 today. Bobby & the service staff have been great and both Mike Brooks, our sales specialist & Sam, our financial specialist were very thorough and professional throughout the entire process. Mike answered all our questions & ensured we obtained the vehicle we wanted.

Da
Review №80

We just bought our fourth Mazda from Mike Brooks at this dealership. First of all, owning a Mazda is an incredible experience. They are engineered well, require minimal maintenance, and are extremely fun to drive. My wife and I both have had many Mazda vehicles and absolutely love our current cars.Mike Brooks, the gentleman who worked with us on all four of our most recent purchases, is incredible.Imagine having a sales representative who you can trust to listen to your needs (and wishes) and then work to find the vehicle that meets those parameters or help you understand your options, based on what you have told him. But selling you a vehicle is not the end. This is a person who helps you with post-purchase questions or inquiries about service. Based on our experiences with Mike Brooks (and with the Independence/Joe Maus Mazda organization) over the past several years, we truly appreciate the honesty, care, and attention to detail that are the hallmarks of high quality interaction with customers.

Co
Review №81

Yesterday, much thanks to Myles, I drove home my brand new CX5. Right off the bat I knew I was in good hands and would have a great experience working with Myles. He is very kind, pleasant and offers a positive buying experience rather than a painful push pull. I hadn’t completely decided on used vs lease and Myles and Hannah got me through the decision to lease. I’m very happy with my new car, Mazda but most especially having Myles on my team. Thank you!

Le
Review №82

Best experience ever!!!! Most pleasant and knowledgeable staff. I will always go there for all of my car needs! Jimmy is the Best!

Kr
Review №83

I was really happy with my recent purchase of a CX-5! I spent a lot of time deliberating as this was a big commitment and I had never bought a car before. Mike Brooks was so patient with me and I really appreciated it! Once I finally made my decision Mike did a great job making the finalization process smooth and easy for me to understand. I would recommend anyone interested in a Mazda to come to Joe Maus and meet with Mike. And this is the first time I can say I LOVE my car!! Thank you!

Da
Review №84

My wife and I had a great experience with Mazda! Our seller Grant did a wonderful job with finding us the best car and deal. The staff overall were great as wel.

Ma
Review №85

A lot of car dealer ships naturally just want you money, and Im usually pretty stingy about my money. Abi, a sales person, was incredibly patient with me. It helps to know there are people out there that can not only treat customers with respect and patience, but can also hook you up with a great car. Thank you so much Abi, will definitely be back for my next car.

Qu
Review №86

Grant was great in helping me view all my options for my future vehicle! Showed both new and used inventory, great experience!

Wh
Review №87

I have yet to have a bad experience with Joe Maus Mazda. The service team is always pleasant and ready with a loaner car to get me out the door fast plus the sales team make it almost too easy! Noah & Jack worked their magic and helped me upgrade my lease all via text and had every piece of paperwork ready for me the next morning so I could get to work on time. Car buying isn’t always pleasant and can take up a lot of your time but the whole team works fast and always listens to what I need most!

Al
Review №88

Sam was friendly, straightforward and honest. He cared about making a good deal for us. Hannah in finance was also very nice to work with. We had a great experience from start to finish.

Am
Review №89

I had a great experience shopping for a new mazda. Sam was great to work with. Ask for him if you want great service.

Mi
Review №90

My wife and I traded in our excellent Mazda 3 hatchback for a new CX5. We had a wonderful experience and will return when we need a new Mazda. We recommend Joe Maus to others.

Mo
Review №91

Best experience Ive ever had when buying a car. Eveyone I dealt with made me feel appreciated.Mike Brooks was so honest and upfront with me, a trait that is very rare these days. Not only did I get an awesome car, I left feeling relieved and comfortable that I will have adependable dealership relationship.

Ma
Review №92

I just bought a new CX-5 from Myles (First Mazda ever). I did it all over the phone and it was great since I hate being inside dealerships. He was friendly and helpful throughout and I will use him when I buy my next Mazda! The car is great and really fun and comfortable to drive. Thanks again Myles!

Ma
Review №93

We worked with Mike Brooks and it was an excellent experience! We leased a Mazda 3 back in 2015 with him and it worked out so well that we came back! Mike is very friendly, knowledgeable, and communicative. Would highly recommend!

Ch
Review №94

I have you Joe Maus Mazda for years! The sales staff is great and Jimmy Maus always made sure I got a great deal!Priscilla the service director makes sure you are in and out in no time! I highly recommend Joe Maus Mazda!!

Je
Review №95

I cant thank Tony and Hannah enough for making my unplanned purchased such a great experience. You could not have made my transition from my old Mazda to my new one any smoother! Thank you so much!If I actually lived in the area I would most definitely be back..even that, getting my car ready for my drive home to another state was flawless!

Ke
Review №96

Worst experience ever! Predatory behavior, as seen in most dealerships. Never received any information on my warranty coverage or protection-related plans. I have been unable to contact them for months regarding my query. The finance agent conveniently left out a $200 dollar smart pay fee.

Am
Review №97

Had a great experience buying a Mazda from Sam this past weekend. I started my search earlier in the month, and he was very patient, understanding that this was not a decision that I would be making quickly. Sam was very knowledgeable about the cars and answered all my questions. I never felt pressured during this time to make a decision sooner than I was ready. I ended up selecting a car with a combination of features that they did not have in their lot. Sam found the car I wanted, arranged for it to come to Charlotte, and dropped it off at my house. The car is great and I am very happy with my decision.

Ja
Review №98

I had such a good experience at Joe Maus Mazda. Made my first car purchase of the new CX-5. Dalton Mclean helped me achieved all my goals today with ease. He was so knowledgeable and made me feel so comfortable. Call and set your appointments with Dalton!!

Ol
Review №99

I was looking for a used car that had everything I could need and Dalton McLean found a fresh trade in that fit exactly what I asked for! Dalton and Jack blew my expectations out of the water and made my dream come true. I’ve never been so thankful!

Je
Review №100

We had a great experience with our recent Mazda purchase. Everyone was very professional and they made our car purchase very easy. Our sales person, Mike Brooks, was great! So was the sales manager, and other staff. Thanks!

Information
89 Photos
100 Comments
4.6 Rating
  • Address:6735 E Independence Blvd, Charlotte, NC 28212, United States
  • Site:https://joemausmazda.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 800-803-1189
Categories
  • Mazda dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:1–6PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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