Lets just put this experience out there. Called to check to see if they had pool closing kits. Gentleman on the phone said they had all the components in the kit and gave me the price of each. Cool. Stopped to grab the items. Decided to ask the staff member at the register where I would locate these items. He pointed down the center isle. Obviously I followed his detailed assistance and could not find what I was told would be there. I returned to the counter and asked a completely different person for the same assistance. Got a completely different answer. When I dug deeper for clarification, explaining what the phone call told me, the employee responded with, oh, thats on back order. I asked when they might think it could come in? He responded when it gets here He then returned to eating his snack. I was nonverbally dismissed ! So what did I do? I left ! Never to darken their unhelpful, low work ethic, rude, poor customer focus doors again.

Best chlorine in town. And they always have it in stock. Friendly environment. And my pool purchases went smooth. They also have a large selection of parts if something breaks on your system

The staff at Gary Pools is always so helpful and attentive. Every employee there has a wealth of knowledge and if they arent sure, theyll find out for you!

Mike and crew were awesome. See my previous write up.

Great place for all your pool needs. We bought pool balls here and the cheapest ones were $50 which is a really reasonable price. All the pool sticks were on sale too and so we bought some too. Staff was very friendly even though we showed up close to them closing.

Everytime I go here to pick up supplies, I am not offered any help. The only staff I see are young teenagers who are either on their phone or talking with their co workers. After looking for parts for 15+ minutes not one person came to assist and when I went to ask for help the young lady asked if I was ready to cash out. When I asked for help it looked like an inconvenience. Need better staff.

They had a good selection and what I needed.

Nice staff. Excellent pool chemical supply. I have never seen so may inflatables in one shop.

They had what I needed at a reasonable price. Im swimming again.

Friendly staff, stuff I needed in stock, good bargains.

Lies, lies and more lies, waiting over 6 months for spthat was ordered, keep getting excuses for delays, most spas are imported from Mexico, keep being told my delivery is delayed but yet they advertise spas in stock and on sale, advise go somewhere else!

Extremely helpful when getting parts for my pool. Had to wait before was able to talk to someone. Very attentive with each customer tho. And very focused on my needs to for the pool. Even tho first time owning a pool they were able to understand what I was looking for

Horrible Customer Service. The Employees were on they’re phones.

Had all the answers to my questions. Great customer service will come back.

Last year I purchased a pump and filter combo plus installation for my in ground pool. The invoice clearly states that as part of the installation, it included the reconnection of the existing electrical. My invoice is attached as a photo. The technician did not connect the electric and left me with equipment that was never tested, turned on, or working.6 months later I received a call asking for payment on the additional parts used during the installation process. I refused to pay for additional parts when the job was never completed. Im currently having issues with the 13 month old equipment, specifically the electric, and they refuse to look at or service their work because I wouldn’t pay for the additional parts. To be clear, I would pay for the additional parts upon the completed installation process but I’m met with unreasonable management.At this point my pool, equipment and property are at great risk of additional, and very costly, damages. After paying nearly $1100 I would expect the job to be completed. The only thing I’ve been assured of by management is that I’m guaranteed to never receive service of any kind from them. I’m more than open for discussion on this matter if their is someone who would like to contact me but at this point I would advise caution to anyone considering purchasing equipment from them.

The young lady that helped me get chemicals for my hottub was very helpful. Great customer service!

Always great service here. Staff is very friendly and helpful with my numerous questions. Wish they had a larger selection of swimming pools but that seems to be how all the pool stores are. Weve bought two pools from them over the years and hope I wont ever need to buy a third. Very reasonable price on supplies and pool covers.

Called ahead to make sure they had the ladder we wanted. They said yes, drove 45 mins one way to get there. When we asked for the ladder they said that were all for new pool orders. Obviously they didnt check the stock when we called.

Helpful

Came here for a simple salt water cell test. The young kid (actually they all are) told me he would write it up and I should get a call end of day or next. Write it up? He wasnt convincing or confident to me. I found that odd for something my neighbor said was a simple 10 minute test. That was 5 hours before closing so I figured ok by days end. Nope. The next day it was 11 and I was told-dont go there your part will sit for days. So I went back and got my cell as it seemed ridiculous to wait this long. When I got there it had not even been looked at. No thanks to this site.

Staff was very friendly. Good selection of hot tubs and chemicals. Prices were reasonable. Recommend.

Very helpful

They had what I needed and helped me get the item from a high spot. Friendly service and a convenient location.

What I was looking for!

Carried my pool cems. Out and had chlorine running down my leg burning like hell went back in and asked for a wet paper towels and was told that happens ... nice huh 😡

Very nice, stuff your looking for always right there

We went to buy a replacement pool. They were very helpful and we got a good deal.

Nice place. Really wiped out on pools and outdoor furniture and accessories.

Love them in the summer. Have the cheapest chlorine prices. Just have to return the bottles and bin when empty n get refilled ones. The guy that works in the parts department in the back is a very big help. Saves you a lot of aggravation. Thats the store on Union.

Very friendly and helpful service from a cashier named Megan. Thanks for all your help!

Complete stock on anything you need for your deck, pool or spa. Staycation must haves.

Always pleasant young ladies working there. Always willing to help..... Highly recommend...A+.

Always, greeted by friendly staff. Always happy to help you and their prices are not too bad compared to a Leslies..

We were a little confused about the sales people. A young woman came out when we were looking at pools and said a sales person would be right out. Then she came back and said she does sales as well and the other sales reps were busy. We are first time owners/purchasers and made that clear but nothing was really explained to us until we came up with questions. I would suggest explaining things better. Buying something for the look of it is not what we do, we want to know details and there are tons of things to know about owning a pool.

Massive selection of pool items at reasonable prices

Would give a 0 if possible. Bought pool cover 1st year, didnt have receipt couldnt get return. Garunteed if buy another have receipt no problem. I believed them, it ripped and they said NO. SOL For $200! Also had unopened Leaf Cover, $100 only gave back $20. $300 in product got back $20. I say FU Gary Pools and if your smart you will join me. They have 0 care for customers, been though this before. Trust me if you value money dont waste it on Gary Pool products. Or pray there not defective!

Places a pool table felt order with them,called the following week to check for update to find they never ordered the felt,when I asked when they where gonna call and tell me,only response was sorry,and I couldnt come get my money back have to wait for a check smh

Have everything I need in one place to close my pool

Everyone there is always helpful and pleasant to deal with.

Outstanding experience and would return should I ever need pool supplies again. Thank you Gary Pools

Always has everything we need for our pool.

They are always professional and helped me out today. Came in for two broken parts for ground wires and they gave to me for free since they were not new parts.

Staff was very friendly and helpful.

First time Ive been here, ended up buying a hot tub. Hot tub is great, but the employees or sales people are extremely rude. When I bought the hot tub, of course I was treated finominally. Now when I call to ask questions (numerous times this has happened) I get spoken to like Im a moron. They like to answer your questions... with questions. And like I told them... if I knew the answer I wouldnt be calling you. They have zero customer service, I will not be buying supplies here and I will not be giving them anymore of my business, I suggest you dont either unless you like being talked down to.

The young staff working should at least act like they want to work there... Came on a Sunday and it was like I was inconveniencing them. I ended up getting the stuff I needed on Amazon unfortunately. I go to Garys pools because its close and I dont have to wait for shipping.

The girls at the front were friendly. The selection was limited and they were all sold out of filters.

The people were very rude. Young kids working there.

I like the Jacuzzi brand but will never buy another one because the only people who sell them are Gary Pools When I bought the Jacuzzi it had a flow error problem and the waterfall leaked they came and fixed the flow error problem after an argument and said they would order the part for the waterfall I have called 3 times in the last 5 months the 1st to they told me they were waiting on the part the last time they told me they didnt order the part I tried to call corporate and ask for a website to complain on and she told me that would do no good and refused to give me a website or a Jacuzzi corporate number Done when I raised my voice a little she told me She would just put me on hold I said youre just gonna hang up on a customer who spent $10000 at your store and she told me no Im just going to put you on hold and not pick up they are like children and this is their corporate officer

After a very rough interaction with a manager, the owner, Curt, really made up for it. He took about 40 minutes with me to discuss my problem and possible solutions. He even did not answer his personal cell phone in order to continue his conversation with me. Curt gave me several products to help rectify the interaction with a manager and said I could call him with further issues or concerns. Thank you for correcting the situation!!!

Summer officially starts with 1dt visit to Gary Pools

I think this Garys location needs to review the kind of people that do customer service. I called one evening to ask a questions regarding my pool ladder assembly and the person was not helpful at all. Early in the day I went to the pool parts section to purchase a plug for my Hayward Filter and the person acted like I was bothering them. He told me the plug fits all Haywood filters and when I got home it did in fact not fit. It just seems like you receive the red carpet treatment when purchasing the pool after the sale is done the customer is no longer relevant which I think that is not the way any business should be run. I work in business that sells products and we try to make every experience with our company where the customer is concerned top notch. Customer retention is important so they keep coming back to buy pool supplies and other products. The manager of this store really needs to get some of these people to do a better job

Nice selection is Olhausen pool tables, best on the market. They worked with me on pricing.

Great help with my hot tub purchase

Employees were very helpful,thanks

Very helpful staff for how busy they get.

Always have what i need for my pool above ground .

Always has what you need

They always have whatever I need for my pool and can answer any questions I may have.

Parts are very expensive here. Same manufacturer part for a filter is $73 and can be purchased for $43 elsewhere.

Little pricey..but they have most stuff u need

Great selection of pool supplies

They have what you need

Poopy

Fun lots of toys

Even though they couldnt help me with the part I needed they directed me to where to go.

Great store

Everything you need for pool maintenance and parts.

Great very helpful

Thumbs up

Its okay

Not happy

Over priced

The manager said I could not return my item that I just bought and used in one day because they couldnt resell it, All they care about is making money and not the customer satisfaction, Will not go there again I cant imagine buying a hot tube and trying to return it because it was damaged.

Not friendly

So expensive